I had a great experience with Rashell @ Dimplex Thermal in getting me a timely replacement quote for my client. She was also very good at answering subsequent questions I had. I am currently awaiting feedback from my client on next steps.
Great company, they know their products, customer support is very helpful. They have most of the parts available in stock at very competitive pricing.
Our first chiller from them ran trouble free for 8 years and we just placed an order for a replacement.
Waiting for my son to get out of work
So I took nature photos
Always ready to help. Good technical team, sales team, and engineering. Dimplex chillers are tuff and reliable when the install is done correctly. Service support is superior to other brands.
The dimplex crew was knowledgeable about what healthcare rated chiller would be needed for the MRI being worked on. I received the proposal very fast.
The start-up crew could have some more faith in the filed reps. I told the rep during our last install of the issues we were having with glycol not reaching the heat exchanger and it was most likely a float switch issue. It took about 4 days of relentless hounding to actually have the local San Antonio Rep with Mechanical Services to visit the site to confirm it was a bad float switch. All was well in the end but not just any contractor is installing these machines...should not be assumed they don't know what they are inquiring about unlike the rest of the GC World. The delay on the float switch caused a large portion of helium to drain off the MRI which then caused an additional week long of calibration before the room was ready to be turned over to the hospital.
I always get somebody on the phone to talk to within minutes of my calls to resolve my problems. If my chiller is down two of my machines would not be working and that would be terrible for my business. Thanks
Accessible information trough website, Dimplex personnel and Siemens intranet website.
Quick respond to my request in the past business opportunity.
We have your products in several of our facilities and have had success with them. Their customer service is great and they make sure you get the proper chiller for your application.
Quick, competent response, even when talking to a frazzled individual as myself who was late in finding a price.
My impression from my first time talking to this company.
They will work with you to get the right system for your machine and they do quality builds and have first rate customer service.
dimplexthermal.com
