Dick Hannah Honda Review

Thank you Tito for your great service, you made it happen!

They were upfront and thorough, and matched another dealer's offer which saved me (and my family's) time and money.

I worked with Trevor from the Internet sales department. He made the process of buying a new car as quick and painless as possible.

Better than any other dealership I've been to. No pressure sales,reasonable prices, and good people. I'd buy from them again.

Horribly dishonest dealer! We had agreed on a price via email and then verbally over the phone. The car that we originally made the deal on sold, but I was told that they would honor the deal for another car of the same model/trim. When we went to the dealership to purchase we were told that they would no longer honor that price. This dealership has shady practices and you should avoid them at all costs.

We had a positive experience at Dick Hannah working with Paul in sales. He was easy to communicate with, courteous, and very up front. My husband and I would recommend Dick Hannah Honda and Paul to family and friends.

Excellent service. Came in for a battery test and the technician found that it was just a loose battery which saved me tons of money!

I drive from Hillsboro, OR to get my SUV serviced there whenever it needs it. Lisa and her Green Team always do a fabulous job for me!

This dealership will only treat you nice before you buy the car, afterwards, just forget it. They said they would call when our license plate comes in, well you know what didn't get a call. Between my daughter and my son in law calling to check with them (since we are such a bother now after we bought the car), keep being told that "it is not yet" and hand it off to someone to take care of. Well, it is 39 days after we bought the car and my 2nd trip permit will expire very soon. I am not going to get a 3rd permit on my dime. So after my son in law called and got routted to someone's voicemail. My daughter called back and was directed to the sales guy who sold us the car "freddie" since I am sure there is anger in her voice due to the run around we been receiving for weeks now. Guess what? She told Freddie her mom is completely pissed off because of this. He said he will go check and call my daughter back. When he did call (not my daughter like he said he would), my plates has magically appeared after just 30 minutes from the first call at just before 6:30pm.

And don't let them tell you that it is the Oregon DMV's fault because my coworkers bought new cars and get their new license plates in about 20 days. It is completely B.S.

How could you expect word of mouth business if you don't treat your customers "nicely" after they buy their cars???

Never again Dick Hannah!

Me: I need an easier job. I don't like doing.
My dad: Between

Had a great sales guy, Lewis is the guy to see. Lewis was fantastic very helpful. They really worked out a great deal.

It was excellent to have your employees help me out buying a new Honda.

Mitch Wheeler is the best salesman that I have ever dealt with.. He is not pushy and very understanding. He is not your average "car salesman" that everyone hates to deal with. I bought a car from Mitch and because of the way that he treated me I took my son there to buy a car from him. Mitch spent half the day with my son (my son has "big taste" with out the income to support it). Mitch searched the inventory....searched some more......and more searching for a car that matched his taste and income only to find out that a deal was being made on the one that fit. Within 2 hours Mitch found a similar vehicle and emailed pictures to him and it was a fit. It is refreshing to be treated with respect and have a dealership that stands behind their cars after you drive away (I know there is alot of jokes that can be made off of that statement). I will and have recommended Mitch to my family, friends, and co-workers. Mitch wheeler is the best. Everyone I came into contact with at Dick Hannah Honda are great. Thank You Mitch and Dick Hannah

My car fell apart and I was in a hurry to purchase a vehicle that was affordable and would fit my wants and needs. I found a vehicle that I was interested in online and went to Dick Hannah Honda to have a look. Mitch Wheeler located the car on the lot and we got busy on he paperwork. With Mitch and Nick both working for me, I got a great deal on the car and financing that worked for me. I am so happy with my Tucson!

Excellent..completed work on time as promised by team leader Che. Very with Che's thoroughness courteous manner

Review of Service Station. I was really hoping that not all dealerships were the same but I was terribly disappointed. To their benefit, the staff was very nice despite being slammed during a busy morning rush of vehicles. The coupon for a $10 oil change was great too. My rep was also very patient with me when I raised the following issues.

First, this dealership (like all others it seems) overcharges like crazy for everything. After my diagnostic I ran through the list they gave me with a local mechanic and the local bids were easily 30-50% cheaper. In addition, the local mechanic said that some of the recommended repairs by Dick Hannah would be unwarranted and possibly detrimental for the age of my car. Take that with a grain of salt since they may be simply looking for business.

Second, the descriptions of the repair work did not comport with the explanation I received from my representative. It was incredibly frustrating not being able to actually talk to the mechanic that made the recommendation; apparently that is Dick Hannah's policy. The rep kept saying that my brakes needed special work but the part number he gave me was for brake pads. I asked if this was just replacing brake pads and he waffled saying yes and then no and then back to yes finally. He mentioned that hardware was needed but I confirmed that the hardware replacement is part of a normal brake pad replacement.

Third, my rep quoted me $150 for the part for the brake job but when I looked up the part number (and confirmed that it was the only part needed for the job) it was $55 (Genuine Honda part from Amazon). He also quoted me $225 for labor but I looked up a video online of a guy in his garage changing out the brake pads (again, I confirmed that this was the job) and that guy said it took him at most 30 minutes for both sides. Granted, that guy in the video probably exaggerated and the dealership may also do a cleaning or something. But we're talking about Honda specific technicians and it takes them $225 worth of labor to change two brake pads?

Fourth, and this is more advice if you do go to Dick Hannah and care to take my advice, make sure you study the coupons on their website. The folks at the dealership will not mention them at all unless you point them out. This brake job they quoted was $375. Luckily I saw that the second coupon from the top was a Brake Pad replacement for $180 and the rep confirmed that he would honor that coupon. That's over 50% off that he didn't even mention!

Finally, at least one of the many recommended repairs (mostly fluid flushes) were obviously not necessary. For example, they recommended a serpentine belt replacement. I had the serpentine belt replaced a year before this appointment by a different dealership that overcharged me for a bunch of repairs. I also looked at the serpentine belt and it looks like it is still new. We don't drive that much so there was absolutely no reason to change it. Plus they wanted to charge $208 for the change when it would only cost $120 at my local mechanic and you can do it yourself with minimal tools for the cost of the belt ($50 for top of the line belt) in like 10 minutes (as I found out on YouTube).

I sincerely apologize for this long negative review. Like I said, I was incredibly disappointed and I hope that if someone is deciding whether to go with a dealership or local mechanic that you give a little extra weight to the local mechanic... if you don't have money, time, and patience to burn.

I connected with Grant Brady at Dick Hannah just by chance, really. He was casual and attentive and very easy to work with. He showed me several cars, including one or two I hadn't found online. It was a low-pressure, super easy buying experience from beginning to end. I'd recommend him to any of my friends looking for a car.

Dylan was super helpful in explaining all the facts that went into buying our first car. He broke down all the features and costs associated with each one in a way that made it easy to understand. He was never pushy at all and respectful of our time and answered any and all questions we had.

Scotty was the best. He put in the work for me to get the best deal that I wanted. Everything was done so quick. Less than 3 hours.

If you want to buy a Honda, Dick Hannah is the place to go and you want Paul Nickolas as your salesman. The entire process was painless and actually pleasant. Paul is very knowledgeable about Hondas and you don't have to deal with price haggling, everything is up front. We purchased a new CRV and are pleased with the product and with the experience with Paul. Paul even made it a point to check back with us days later, to make sure we were still happy.

It was great and awesome experience at Dick Hannah Honda, the salesperson in internet sales, Shannon Burris is very knowledgeable with the Honda products. Glad she was our sales person.

Very helpful with service. Good communication overall after a delay caused by an unexpected repair issue. Paid for my needed rental.

Amazing experience at Dick Hannah thanks to Darnell!!! Had such a great time getting my car and they were so hopeful and had no pressure at all! Highly recommend and ask for Darnell! He will guide you and answer all questions and be super helpful without pressuring you to sign anything!

Was helped by Reno, great service, had us out in 3 hours but was extremely honest and helpful the whole time.

All the sales staff were great. Every time I entered the building there was a friendly face to greet me. I never felt pushed or rushed to buy. Very laid back, honest, upfront sales team. Dyllan was amazing to work with. Goes above and beyond for his customers.

It was one of the best car buying experiences we ve ever had thanks to the sales rep Alec Torres who was super friendly and helpful as we are buyers from out of state. He worked with us over the phone and in person. Everyone we encounter were really nice and we highly recommend this dealership.

Love my new Honda Insight! Drives wonderfully! The staff were knowledgeable, helpful, and reasonable! Great experience! I recommend Dick Hannah Honda!

We had good experience at dick Hannah and now are owners of crv. I did get fair price and I am pretty happy with the car. Justin walked us through the test drive, was honest and helpful in answering all questions. The whole deal took a turn when I was not getting my price. I almost walked back, until I felt I should walk through the whole financing process before I make yes or no. Inspite of us walking out, and then walking back in, Justin did not hesitate to help us. I really liked that. Well it so happens eventually we closed on positive terms and I feel I got a fair price.

One thing, thing that was not totally as planned was paperwork on financing. It was weird that I had to call out tht they missed charging us down payment, and today my wife got a call to head back to Vancouver for missing paper work. This is the only reason I would have taken away half a star from the review :( :). Hope things work out tomorrow!!

Service is great, they went out of their way to make me comfortable.

Buying a car is always frustrating but dealing with salespeople is worse.. Not this time Richard worked with me and truly went through my wants and needs. I didn't buy a car today but it's rare to see a professional salesman that actually cares... Good job Dick Hannah you earned a gold star...make that 5 gold stars

Very easy transaction. We went in for a second vehicle And ended up with a Honda Civic. . James was phenomenal!

I came in and got an oil change, my service advisor Keri was awesome. I was in and out for an oil change, it was super fast! Will definitely be coming back.

Shannon was super amazing. She was open and straight forward with me. She listened to what I wanted and delivered. It was an easy, no haggling no Hassel experience. The whole process was great. Thank you so much for your help. I love my new car.

Steven and Richard are amazing at their job ask specifically for them!!!!

Took my 2013 Honda Pilot EX-L to Dick Hannah Honda Service Dept. due to rear right door would not open from inside or out. Was greeted politely by service advisory Darin Kyle. He immediately accessed the problem with his service tech and took my vehicle in to fix the issue. After Darin ordered all parts needed the service technician Dan Sperry repaired the door efficiently. Even going the extra mile of swapping some custom parts I had on my old door panel to the new one. Everything covered by warranty. Now this is what I call great customer service. Reason why I won t take my vehicles anywhere else. JosephA

3-09-15 Took my 2013 Honda Pilot EX-L to Dick Hannah Service Dept. due to vibrations during 35 to 45 MPH and especially en the cold. I was greated very nicely by Liza the service tech. She immediately got started to resolve the problem. Result software update performed and propeller shaft replaced all under warranty. Vehicle drive is good no vibration. Excellent service!

I haven't bought a vehicle in 13 yrs, I didn't know what I wanted but knew how much I could afford. Nick was very patient and considerate to me and guided me to the perfect new vehicle for my family and I. I cannot ask for more he did such a good job and put up with me I can say enought about him and all he did for me! I recommend you go see him and his partner Richard - Thanks Richard for my first bilmo's cheesesteak sandwich LOL!

Mark Cortez was awesome. He helped me find the perfect car. He spent a lot of time making sure I was satisfied with my purchase.

I have bought 2 other cars and always been happy. The service has always been great, never have really any problems with my cars. The people are always nice. I am very happy with my new honda and I will enjoy this car. Thank you Honda and Chris!

I've purchased my fair share of vehicles over 28 years and this is above and beyond the best experience I've ever had with the purchasing of a new car. Will Thibodeau was a true professional, always respectful and extremely knowledgeable . I can't thank honda and Will enough for making a difficult situation with the breaking down of our old car into a perfectly positive memory. I will be sure to recommend Will Thibodeu with Dick Hanna Honda HIGHLY to all my friends and family.

Cierra was extremely helpful, I'll be coming here from now on

Great experience! My car was taken care of in a very timely manner and the communication was very quick and informative.

I work with the two Paul's at Dick Hannah Honda recently when I leased my new Honda. They were great and did more than expected for me. They worked real hard to make sure I got the car I wanted with all the options I desired at the right price. I highly recommend them.

Bought Ford Expedition and was very happy with the purchase. My sales specialist - Noah - was extremely helpful and even though the vehicle had to go back to dealership for minor fixes, he made the experience as pleasant as it was possible and was courteous through the whole process. I would recommend to purchase a vehicle @ Dick Hannah, and if Noah is the one assisting you - Noah that you're in good hands.

Responsive, friendly and knowledgeable.... highly recommended!

Very poor and dishonest communication. They did a good job of embodying everything people loathe about car dealerships.

We bought our Honda Odyssey in December 2011---love our van!!!
When time for the first oil change I drove right up to the garage door and the staff rushed me right and started the process. They took care of everything including rotating the tires while I enjoyed a cup of coffee. Very good experience!

Richard was very knowledgable, helpful and polite. I would suggest Dick Hannah of Honda and especially Richard Horne anytime you're looking for a new or used vehicle when you're in the market.

Dick Hannah is a wonderful concept for how to buy a car in less time with no hassles. We had great sales talent in Aundraya Gonzales. She made certain that we were treated right and every little detail that needed attention got done. We would certainly recommend them and encourage you to seek out Aundraya! Save time, save money and save yourself a hassle by buying at the price posted. Our comparison showed us that it was the best deal around.

I found Dick Hannah Honda through the USAA website-I was very happy with Chris Nelson who helped me. He was very friendly & professional listening to what I wanted & needed in a car. Car shopping an be stressful to some & mine was a good experience & I would recommend Chris to anyone looking for a car.

The service center was trying to perform some shady work on my Element like flush the brake fluid. They wanted to charge double for synthetic oil and $580 to replace a window regulator which costs $60. Dick Hannah Honda, you have forever lost my business.

Great experience, would recommend other to shop there

Even though it was a challenge working with my credit and I was picky with the options I wanted, Lewis was very patient and treated me as if I were the most important customer in the dealership. When I stopped in a few days later with questions, he again made himself available. I couldn't be happier with my purchase.

I loved working with Shawn in service very professional but fun and I want to give 2 more big shout outs to Tim and Dick Hannah Subaru for going out of there way to take care of my new car...Thanks guys you were awesome.

Billy was awesome in helping us get a great deal on our car as well as doing his best to keep the keiki (kids) happy. Everyone who had a part in making sure we were taken cared and seen to were really awesome!! Thank you for my car!!

It's always been a pleasurable experience in dealing with Dick Hannah. I have been a customer for over 10 years and have all my service done there as well. I would recommend them to anyone looking for a great service department.

Was great. Clean, quick on servicing my Pilot. Didn't hassle or try to pressure me into additional services. Thanks for making my Pilot safer!

Very positive experience buying a car from the fleet services. Stephanie and Frank are very kind and fun people!

Richard Horne gave me horrible service he was always being helpful with anything I asked and felt like he was really trying to help me get a car for me and what I wanted if there was anything I was unsure on he would always spend that extra time to explain it to me so I could understand so I couldn't thank him enough

The staff is friendly, but the only times I've had quality service is for an oil change. I've been in for two actual issues and neither were done correctly, only to the detriment to my wallet. I will take fault in bringing my non-Honda vehicles in (only one issue was an actual 'Chevy needed to fix it' issue) but I purchased both my vehicles from the sales side, so I figured I would still support the overall business. I don't know where the issue lies with the failures to properly fix my vehicles, be it with a failure to communicate between staff, or a mechanic who just doesn't want to work there anymore, but take your chances (as you do with anywhere you go).

All that being said - you will be treated well by staff when you're there. I've always been kept up to date on the status of parts and how long everything will take, and they've always let me know if something will be delayed.

Great service but i waited 2 hours with a appointment for a oil change

I have not purchased a car since 1999. Buy good cars and keep them. Had major apprehension just to begin process. Had a blip in my credit 3 years ago and that added to the anxiety. I need not have worried so much. Went to the dealer looking for a used nice Honda CRV Ex-l but was willing to drive a new one which I did. Salesperson was Vantha Meas and he was the best. Kind. Informative. Not pushy. I made it clear I wasn't going to buy today as I was waiting to see what my own bank will come up with for interest rate, terms etc. Did not matter. He treated me great. I did agree to talk to his manager Tim Rock. Again, apprehensive. I walked away with what they could do for me as far as a new vehicle-interest rate, various terms, etc. I now know my options.there and can compare with my bank's offer. I will go back. Hopefully if I decide on used they can help me there too. They looked me in the eye and did not act upset or weird that I was walking out. I WANT this to work out on some level because I trust them both. So go talk to Van and Tim. You will be pleasantly surprised.

Went in for a service, was told I needed a lot of work done (totalling over $3000) on my car. Took it to Ron Tonkin Gresham for a second opinion and was told none of it was necessary. The worst of the problems that Dick Hannah noted, Ron Tonkin put at a 2/10 severity. Felt very taken advantage of.
Not only that, but they sold my information to telemarketers. I get at least 2 calls a day since I was there a few weeks ago for extended warranties, auto insurance, and car loans. Emails, phone calls, and mail delivered to my house (with Dick Hannah's name also on it). Extremely frustrating and I would never recommend this dealership to anyone

Trevor was an excellent representative of your company! He went out of his way to show me all the details of my new car! I love my new HRV Honda!

We had a fabulous car buying experience, and all of our needs were met. Mike was extremely helpful and knowledgable. We also appreciated the no pressure sales.

DONT BUY A CAR FROM THESE PEOPLE!!! I had talked to the sales rep all week about I car I was going to buy cash. I drove all the way from Salem and the deal was already finished all I had to do was pay in cash. When I got there I test drove the car I was interested in went to go purchase it, the girl told me it was almost completed. Then about an hour of waiting the tell me there was a misunderstanding and that car that I test drove that was put aside for me was sold. I also heard them tell other people in the waiting room similar things. When I talked to the manager about my situation he didn't care and wasn't willing to help us even though we just test drove and had the deal already done. WILL NEVER BUY A CAR HERE EVER HORRIBLE CUSTOMER SERVICE!

I was very pleased with my first visit to the service dept. They did more than I expected, and it cost less than I was originally quoted. This is my new service center for my Acura.

I can't say enough good things about Shannon this was the best car buying experience I ever experienced. She was honest with me and I felt very trustworthy, she even went out of her way to help me return the rental car and saved me a trip back to town.

We had Vantha help assist us purchasing our Ford Edge. It was the best experience we have had at a car dealership. He was nice, respectful, funny and very helpful! It was a smooth, enjoyable, and stress free experience.

Service department is very clean, staff are extremely helpful and we'll educated. Natalie Chambers was very informative and helpfull, I recommend speaking with Natalie if you have your vehicle serviced here.

I have never enjoyed buying a car so much. We had amazing customer service from start to finish. We weren't rushed we weren't ignored, we got our privacy when we needed it and advice when we asked for it. They didn't push a car onto us, they asked us what we were looking for and showed us our options in our budget and found us the perfect family car. I would recommend dick hannah honda to all my friends and family, and when you get there ask for Paul, he's the best car salesman out there.

I had the great pleasure of working with Manny. He was very dedicated to ensuring my needs were being met. He also was respectful and sensitive in my moments of weakness. It's always stressful addressing your finances when making a big purchase. Thanks for dealing with my crazy brother and dorky dad !

Mike Melnick made our transaction smooth and easy! He erased any negative stereotype associated with car sales, as he was patient, understanding, and genuinely friendly. We had just experienced bullying behavior at Dick Hannah VW Portland, and Mike was the complete opposite with his sincere demeanor. Thank you, Mike! We hope every buyer does their business with you!

This was my first time buying a car through a dealership. I was very nervous about it. It ended up being a wonderful experience. I would absolutely go back for my next car. Thank you.

This is for service center only:
When one of the manager's excuse for a rude male rep is "yeah , he's just an a**hole" then maybe they need to change something about staffing or customer service training. In the end we were quoted the incorrect price for services by $300 but the manager comped it because it was their error.

Our car shopping experience with Dick Hannah Honda was really good. We worked with Darnell to buy a 2016 Odyssey, he was knowledge, courteous and very helpful throughout the process. He walked through all the financing options with us and gave us informed advise. He worked his best on getting us our favorite color and a really good discount as well. I recommend Dick Hannah to anyone considering buying a new Honda.

Great service from Robert! He did a great job helping me find the right car and fit it into my budget. Would be 5 stars but the manager, Tim made it very difficult to purchase from Dick Hannah. His intentions were clearly only for his own profit and he was not very smooth trying to use dirty sales tactics to force me into overpaying for a vehicle.

I purchased my 2015 CRV-Navi on April 2, 2015 at Dick Hannah. This was my first purchase from the dealership, and I found it to be a positive experience. Paul Nickolas was the salesman who worked with me throughout the purchase process. I was very pleased with Paul's professionalism, knowledge and patience. He was not the least bit pushy or aggressive in order to make the sale. I would highly recommend him to anyone who is interested in purchasing a vehicle. I felt that he was honest with me, as well as realistic about my needs for the CRV that I wanted to purchase. Paul's followup after the purchase has been excellent. He has emailed me and made several phone calls just to make sure I was enjoying my car, and also to see if I had any questions/concerns about the car.l Every time I have spoken with him, Paul has encouraged me to call if I have any problems/'questions concerning the car.
I also found the staff at Dick Hannah to be very welcoming and friendly. The employees seemed happy to be there, which, in my opinion, speaks highly for the dealership.

Freddy Segundo was our salesman. I cannot even begin to tell you how amazing he was with helping us buy our Dodge Journey. He was very kind, knowledgeable, and helpful in many way than one.
when we were unable to locate the registration for our trade in, he work hard to figure out a different solution.
THANK YOU FREDDY!!!

Austin was great! He didnt push services I didnt need. Made sure my ride to and from the dealership was taken care of. Services only took 1.5hrs instead of the 3hrs originally scheduled

Richard Horne is great sales rep, he sold my brother a 2013 Toyota Tacoma and he did everything in his power to make sure that the truck was in tip top shape for him and he didn't pressure him into getting the truck either. He's the sales rep that you can trust without any hassles.

Reno was the man. He helped me find exactly what I wanted, kept the paperwork fast and easy, and had me on the road in my new wheels super quick.

My husband and I had an amazing experience buying our new (used) van. We went to the dealership expecting to be pressured into buying a van and we were pleasantly surprised to have the opposite happen. Ron Lewis was very friendly and laid back. He asked us exactly what we were looking for and showed us options for both new and used vans without try to sway us either way. Ron really listened to what our needs were and even swayed me away from an SUV I really liked because he knew it wasn't exactly what we were looking for. We left so happy and in a new (used) van that checked every box on the list of what we were looking for plus more.

I would be remiss in not mentioning that the gentleman who did the financing paperwork was also great. I can't remember his name, but he was a genuinely nice person who made us feel like we weren't just numbers.

Our overall experience was truly memorable, it was so easy and relaxed that my husband is thinking about going back and getting a new car for himself too!

Great job guys!

I bought a 2016 honda ex-l and it was a great experience buying a car here. The customer service was great. My sales person was Darnell Haynes and he made sure i got what i was looking for, so buying a car at dickhannah was a great experience.

They go out of their way to get you in a car that works for you and your family! I would highly recommend them

Fantastics experience with Richard who made it easy to work with Eddie. Very well taken care of and no fuss. Appreciated unendingly

Got right down to business. Very professional and painless.

I have to say Nick Barnes was truly amazing! Extremely friendly and knowledgable. The fastest car buying experience ever, I had to be at work in 2 hours and he was able to get everything done so quickly.

Lisa (Green Team) in the service department is truly a customer advocate. She exemplifies the Dick Hannah motto "believe in nice" and she is the reason we continue on as Dick Hannah service customers. We have experienced some unusual troubles with our Honda Pilot (a Honda issue, not a dealership issue!) and Lisa has spent so much time going to bat for us. We are very appreciative of her caring and expertise.

In addition, we'd like to acknowledge Tom Orahood for doing right by us even when Honda corporate was not standing behind their product as we feel they should. We will remain loyal Dick Hannah Honda customers because of the treatment Tom and Lisa have given us.

We highly recommend Dick Hannah Honda for working hard to take care of their customers.

Friendly and Helpful

AJ was patient and thorough at explaining the range of repairs that need to be done and their cost. He has a warm demeanor and is an excellent communicator. He takes all the time you need to get your questions answered. It was a pleasure to meet him. I am confident that my Honda CRV 2008 is being well taken care of.

Cierra is amazing! Super awesome, nice and helpful!!!!!

Great staff and easy to work with. The buying process was super quick. Kudos to Dillon for keeping me well informed and making sure everything went smooth.