Today my package was to be delivered and the gentleman called me to let me know he was there but I was raining and didn't want my package to get wet great service and great gentleman to let me know about the rain excellent service thank you so much from uvalde
WORST delivery company ever used! At least the San Antonio office is. I have been home and not left my house for the last two days. Tuesday night at 7:30 when husband came home nothing was at door or on door. Wednesday at 5:30 I answer the door for FED Ex and find two door tags hanging on door one stating tried to deliver Tuesday and one saying final attempt Wednesday. No one ever knocked or rang door bell. (My dog does not miss either of those). I signed tag allowing it to be left at my door and followed DHL steps to arrange delivery again. System tells me the soonest it can be delivered is following day. I signed on line as well stating it can be left at door. The following day nothing arrives and tag still hanging with my approval. I log on the the website to track package. It was never sent out for redelivery. Once package arrived in SA the only information is tried to deliver Wednesday. No other information entered. Called the customer service to find out where package is. Was told still at SA office and no attempts made to redeliver. Customer Service sees where I have made other arrangements. They offer to try to redeliver 4 days from now. That will not work at I am now already 4 days late on getting the package. I said I will pick up. I am so upset I log on to my outside camera to see what has taken place. It shows that at no point did anyone attempt to knock or ring doorbell. I am not sure why that would be a hard thing to do. You would think it would create a lot less work for driver to drop off package vs. having to redo all over again. DHL you really need to get better help to manage and train in San Antonio. The one star was only entered as that is the only way to leave a review. I just hope I will have better luck picking up the package when they open at 9:30.
I know the area I live in is still new but didn t make effort to even find my house, driver said my house address was invalid, so I changed it to where I picked up package and for them to say it takes 24hrs. Tf kinda service is this. Ridiculous, if fedex & ups can find it, so can they.
Excellent! They delivered my documents in less than three days to Asia.
Was actually disappointed! My daughter sent me a blood pressure prescription to my address in Mexico. FUL failed to tell her she needed a special Mexican health document along with the shipment, even though the pharmacy prescription was included. Shipment was held by Mexican Customs, (jerks), and eventually returned to origin. Upon my return to the US, I checked with this DHL location, where the lady was quite attentive, and courteous, and was told the shipment had been destroyed upon return, (with no notification), to sender.
They attempted a delivery at 7:30 pm on Thursday before Father s Day on Sunday, the office to my apartments are closed at that time, now I apparently can t even pick up my husband s Father s Day gift until Monday AFTER Father s Day!!! Why can t it be picked up the next day (Friday)??? I m really upset about this!!
Had a confirmation for a delivery for yesterday guaranteed,called and was reassured that I ll get it. Haven t got it yet, definitely willing to ask for a credit back
They delivered my package to completely different state !
Can't speak for other experiences. But they texted me to ensure a signer would be present or if it was ok to leave it. Was pleasantly surprised to know I could text them back and get a real human to interact with. Was able to coordinate the drop off a little bit and add some special instructions and requests. Before people rip them, try contacting them if you know your package information. I didn't even know the package was coming in on DHL until they checked in with me.
They provide good quality of customer service. They don't waste your precious time. It is attended by polite and very friendly people. It really is a great courier service.
I am currently waiting for three different orders placed with vendors who all use DHL - two of which shipped at least one week ago. They are the slowest - their tracking is the worst - and I will be emailing all three vendors to let them know that their choice of shipping companies is the reason I will no longer order with them. So disappointing.
Nothing but chronic problems with DHL & delivery driver. After 20 or so deliveries received, most well outside delivery time stated and date, still unable to deliver on time or at all! Going back to FedEx Int'l as most deliveries are timely from vendors that use them to ship.
Really bad, I don't recommend at all. Lazy customer service agents, they don't communicate between each other, I lost my medication package because of there awful service.
This shipping sux, every package thats ever been shipped to me thru them has been a week late or more, i will no longer buy anything from someone that uses this shipping service
We have been waiting over 2 weeks for our package and they send it to the wrong house. DHL tells us they have an open ticket to look for the package. They told us that we should contact the original company about this ordeal for a claim ! It's not there fault that ignorance has happened to the DHL Company for delivering the package to the wrong house! It's DHL FAULT and should take responsibility for there failure to deliver intended package!
Too expensive. Just go to the Post Office if possible.
awesome service. The associate was friendly and helpful. For sure consider this center again.
Waited ALL day for a package to be delivered between 11-6. Person delivering package shows up at 7:48, does NOT ring bell. Claims we aren't home and leaves without delivering our package. Understand that delivery was running late because it's Christmas but not even banging on the door or ringing the bell is UNACCEPTABLE. Now, I have to wait again tomorrow for my package or sign a card to have it left on my doorstep which is not wise anymore. NOT a satisfied customer!
Worse customer service I have ever received. Went to store to send a package. Personnel wasn t not helpful and didn t know what they were doing. We sent a package to friends in Bolivia which cost $170 and then found out company was charging friends in Bolivia another $70 to pick up. Because of the pandemic our friends in Bolivia were in lockdown, unable to pick package up. DHL sent us an email saying that since it was not picked up, package would be destroyed. When we explained the situation they would not help us or refund our money. I will NEVER use there service again. I would rather pay a little extra and use FedEx
Took off work waiting for a package to arrive. At 5:48pm got a text saying delivery attempted, no one home. Our property is under surveillance and we HAVE been home all day, no one has stepped foot on our property! I call in and they tell me the driver left a note on the door. I don t know who s door he left it on but it wasn t ours! will never use DHL again!
Delivery driver is caught on my surveillance camera getting out of van, not leaving packages, leaving and then marking them as delivered. Thousands of dollars of goods stolen by DHL.
Excellent service they told me that my pake would leave you in 5 days and I leave in 3 very good
People pay for dhl because it was supposed to be tree , but no it Dhl here in San Antonio Texas is the worst. They drop off packages without ringing the bell or requesting for signature. I had a package stolen because if this. Never using them again.
Extremely disorganized and just better off using fedex, ups, or even USPS
Trash customer service, they'll hang up on you and won't give you better information than ON HOLD, ETC. With DHL, better to pick up the package YOURSELF - drivers won't bother delivering, even with gate codes having been provided.
Stupid driver indicated online I wasn t home when I was there all day not once but two days in a row. I guess they don t want to get past the security gate at my apartment complex.
All they have to do is press zero and the office will buz them in. Funny how UPS and FedEx have no problem getting in and out.
Even LSO gets in ...
I had to go to the customer service center at the airport to get my frikkin package
They came to pick up a package for me and I didn't realize I needed to print out a barcode. The woman was incredibly patient and kind as I flailed around trying to get it printed for her. She deserves a raise and a trophy for her patience!
Management is horrendous! So delivery driver's are supposed to be essential worker's yet this company never worried about their safety. They run driver's with minimal sleep and never offered hazard pay during this pandemic. 6 possible delivery driver's where thought to have had covid but only 2 where confirmed. I can bet there was no intention of alerting customers. Furthermore their way of scheduling of routes and pick ups interfere with the times that deliveries are due. 1 lunch hour is pulled from them wether or not they get to eat in their 14hr shift. Scott the owner is well aware of all the problems and refuses to fix them or better the communication with out backlash from the supervisors. Dispatch is awesome.
Was expecting to receive a package on monday , they tried to deliver and i was not home so i changed my option for delivery but was surprised to see that i was not able to select the option to deliver to my leasing office in my apartment where all other couriers deliver packages .. so i rescheduled for delivery on my day off . Let it be known the first time the package was delivered it was at 8:15pm so i figured when they redelivered i would have some time they tried again on wednesday at 1:15 pm i was not home . They did not give me the option to have it taken to to the office because apparently this package needs a signature .. but the other package i got from them didn t need a signature and it was from the same store ... so now i m almost 4 days late on getting this package and i have to drive to pick it up at a drop off location ... and i PAID FOR EXPRESS SHIPPING AND DELIVERY!!! I m very disappointed, called customer service and she was nice but not very helpful . Overall I have not been pleased with DHL. (also if i had a way to track it to know exactly what time the package would be arriving [like Amazon does] i know this problem would not be happening but the tracking is not the best)
If I could possibly give this company a 0 I would. Customer service is awful. Drivers make no attempt at delivery. I had to drive 75 miles to pick up my package because the "driver" could not find my house. FYI.. you can google my address...Fed X and UPS has never had a problem with delivery. RIDICULOUS!!!!
