DFW Security Reviews

Be VERY careful and read the fine print!! They tell you its a three year contract, but what they don't tell you is how they automatically renew your agreement for another year. So if you try to cancel five years later they say sorry your under contract and its going to cost you $220 if you want to "break your contract". According to their contract you have a 30 day window every 12 months to cancel, and if you don't it automatically starts another year contract. Such a crappy way to treat people who trusted your services.

Eric was super helpful and so friendly!! We love our new system !!

The installation process went amazingly smooth Mr. Larry was great and very knowledgeable at his work. He worked quickly but efficiently at getting everything installed. We love you dfw security already!!

Technician was super quick and knowledgeable!! Thanks for all your help!

On time, as promised. More than satisfied. Thanks Carrell...

Trey was awesome. I had a lot of unexpected disruptions during his visit and he kept things moving the whole time.
Friendly and professional!
This man needs a promotion!

Tech who installed equipment was very good. Excellent service so far

We got our full security system installed today, it was such a great deal and we re so excited to have it! Everyone we talked to with DFW security has been so nice and helpful! Especially Hugo who came out and installed ours today, he was very nice and explained everything very detailed and didn t leave until he knew I fully understood everything! Plus all the equipment is very nice and great quality! I highly recommend using this company if you need or want a security system!

Yes he is great. Please send marcos here every time.

Larry was incredibly helpful and quick! Got everything set up perfectly.

Omar was very friendly and made an effort to make sure I understood how the system works and took his time making sure all my questions were answered.

Jerrod was very professional and knowledgeable of the product. Very good work

Professional installation. Very happy with DFW Security.

Do NOT get involved with this company! I contacted them on the recommendation of the Russ Martin Show. I thought being local and hearing great things from Dan on the show, they would be reputable, NOT SO! They gave me a great sales pitch. They told me about all new/never used equipment, all with a 100% lifetime warranty, how they never use subcontractors and that my rate would be locked in for life. I agreed to have the system installed the next week. They asked for my bank information, which I never give out, so I gave them my credit card to charge the first month's monitoring plus an additional outdoor camera total $348.56. They hit my card the next day. When I received the contract by e-mail that day it was NOT what I was promised at all. I called them the next day to cancel the install. The person I talked to did everything he could to get me to reconsider cancelling. I told him I was not interested in doing business with them. A few hours later I got a call from Guy, the owner, and he assured me that everything that I had been told originally was true and the contract was just the industry standard and they were good about what they said. I informed him that the contract, not his word would be binding if it ever came down to it. He assured me that he wanted to make it right and agree to send his best installer who would rewrite the contract so it said exactly what I wanted, and was promised, before installing anything and he would match the price I was quoted by another security company, which was $20.00 a month cheaper. I agreed to give them a chance. I later did some more research. Which I should have done initially. I made a decision based on everything that had already happened and after reading their very poor reviews, that I did NOT want to do business with them. I called on Wednesday and told them to cancel my installation. The person I spoke to again tried very hard too get me to reconsider. He also said that I shouldn't believe the reviews because they weren't always true. (THIS ONE IS) I told them that my decision was final and that I did not need another call from Guy or anyone else. I told them that if the money was credited back to my credit card by close of business on Friday that we could part peacefully and I would not write a negative review. Here we are on Saturday and no refund. They have NO Contract and I have none of their equipment and they have never been to my home, so there is no reason that I have not received a full and complete refund. And I don't need to hear any excuse about how long it takes to process refunds, I know the truth. The truth is something that DFW seems to struggle with. I believe that based on reading all of their reviews that anyone giving them a positive review has never done anything other than pay their bill and never asked for service or questioned anything. DO NOT USE DFW Security!!!!!!!!!!!!!!!! I was told the following Monday that the refund had been submitted and it would take 7-10 days to post. Most refund transaction don't take that long and they should have issued a credit the Wednesday that I told them I was no longer interested in their service.

UPDATED:
Got a call from Robert today, customer service representative, after all of my issues yesterday, DFW was able to get me a resolution that would work out for me and my family. Thank you to Robert and ownership for taking care of me on my concerns and issues. 5 STARS!!

Daniel and Larry were very courteous, ABC's easy to work with. Daniel did a heart job teaching me about mynew security system.

The technician was very prompt and professional. He answered all of my questions and had my problem resolved quickly. He even told me about other promotions they had going on. I would highly recommend DFW security.

We just had our security system installed for our business! It was a very easy process and Larry was very helpful!

Larry was extremely friendly and very helpful.
DFW is the way to go.

Dustin was very professional and helpful with everything he did. I hope he is the individual that that services my home every time .

I am completely satisfied with the service I have received from DFW Security. From the installation to the monitoring, everything has been thoroughly handled. With my previous company, I was never sure if the system was actually being monitored but I have promptly received a phone call, text, and email from DFW Security every time my system has been compromised. Fortunately, they have all been false alarms but it is comforting to know DFW is paying attention.

Trey did a great job getting me set up. He was very thorough and explained clearly how the system works.

Josh was professional and got my alarm set up quickly. I would recommend DFW Security

DFW Security installed a system on my home. Larry was great and very efficient and informative. He showed me how to operate everything and made it so easy to understand. Everyone has been so great there.

Larry came out, not only to fix my original issue which was my doorbell. He also helped me with my door sensor questions, alarm panel, which I thought I would have to make a seperate appt for, since I only inquired about one thing when I originally made my appt. Not only that, but I got a new inside camera plus a new door lock, same day which wasn t even scheduled. I thought someone else would have to come out and he said no he could do it. He really friendly and did everything super fast. If I have any other issues (which I doubt it, this was my first one with the company since I ve had them), I hope I m able to request him as my technician. He s also very observant, I forgot to ask him for a new yard sign my daughter accidentally broke and as he was walking out he saw it and told me he was getting me a new one. It completely slipped my mine I m glad he caught that. 5 stars++++++ for him

We love everything about DFW security. Installation was quick and easy. Larry did an amazing job at explaining how everything works and how easy set up is. Definitely recommend!

The setup is fine. The contracts and customer service are awful.

Had DFW Security for two years now. They lure you in with a $12.95 offer, but to get anything of substance you'll be paying $50/month. Do yourself a favor and buy a ring and a few cameras and install yourself and itll pay for itself in a few months. Also a 36 month contract is required.

To add to the above - DFW Security Customer Support has been non-existent. Anytime I have an issue they want to send a technician for a cool $95 even though I have a plan that pays $5 to cover mishaps with the equipment. Recommendation is still the same - avoid.

This is a great place! Low prices and great Customer service.

Larry is a great technician!
Very thorough and easy to work with.

Great customer service! Friendly, knowledgeable installation tech! And prices that are hard to beat!

My technicians were awesome! They were friendly, knowledgeable and cleaned up after themselves. They even helped me move some furniture to another room that I was struggling with on my own. Very pleasant experience!

We just purchased a new home and our realtor referred us to DFW Security. She swapped from a competitor and was absolutely impressed with DFW. Now that we have had our security system installed, I could not agree more! The quality of the equipment and video feed are top notch and cover the entire area of the home we requested. On that note, although the equipment installed also deserves the 5 stars, this raving review actually goes to the DFW team I worked with. From the customer service department (namely, Ms. Lindsey Wood) to the install professional (Mr. Larry), the customer service was completely outstanding! Ms. Lindsey and Mr. Larry were both prompt, professional, knowledgeable, friendly, and generously patient to all of my questions and concerns! I could not have asked for a better team to work with. There s no price on peace of mind and Ms. Lindsey and Mr. Larry being A1 professionals was a huge bonus!! 5 stars are simply not enough. Thank you, Ms. Lindsey and Mr. Larry over at DFW Security!

Hugo was amazing!!! He was very patient and professional during our installation and he was great with my energetic year old running around! He explained all of the equipment and we even added some things for convenience. The service from Mark in the beginning was excellent and very warm and inviting. It feels too good to be true, but it is! Thank you guys so much!

This is a fabulous local company. Larry the technician was professional, helpful and knowledgeable about what I needed for my home security. The packages and features DFW Security offer are state of the art. I highly recommend DFW Security.

Great service. The app is so ready to navigate and learn. Highly recommend for a smart lock system.

Excellent!! Installation was smooth and Technian was very patience and addressed all my questions

He was good customer service and offer other service that i could need in the near future...overall outstanding customer service...

The company was fast to get everything done and my setup is great. Dustin made great recommendations for where to put the camera and explained it all well. Couldn't be happier.

Service was amazing! Above and beyond to fix a problem and did not seek to charge me extra money or upgrade product. Quick availability and super nice!

Very impressed from the begining of the transaction to the end of the install! Great customer service all around and these guys are very patient to get the job done right. DFW Security will be at the top of my recommendation list!

Larry arrived on time, explained all our options, and was courteous and professional throughout the installation. I feel comfortable with our choice of security service from DFW Security.

I had a very good experience with Steven who served my security system. He was very professional and knowledgeable about getting my camera back going. I am very pleased with the service that I received from DFW Security. Thank you, thank you. I am a happy customer.

The tech was very thorough and precessional. Would recommend this company against any other security companies I ve had experience with!!

I don't know what company these people are talking about , but I can't wait for my contract to end.

Andy was very knowledge, fast and courteous. He explained everything about the new system and answered all my questions!

Happy I always get to speak with someone IN the US! That s a big deal!

Harry Porter did a fantastic job installing and walking me thru the functionality of the system. He was very knowledgeable and personable. I will definitely recommend him and DFW security to others!

This is about the best security company!! Not only do they have great customer service, they also have great prices!!! I was paying 20 more a month with my last security company and it just keep going up, so I decided to switch and it's the best decision I have ever made!

I was referred to this company by a friend of mine and I am floored not only how technically advanced they are compared to some of the bigger brand security companies, their customer service is top notch and the price is awesome! Shout out to Collin for sales and Danny for support!

The DFW Security Technician Hugo Ayala was very professional. He had good appearance, was very knowledgeable and answered ALL our questions.

DFW has top notch service and every tech that has come to my house has been very professional. I love the service and the customer service

I love DFW Security because their equipment is user-friendly, and the customer service is excellent!!

Awesome company! Installed our Smart Home Security System and we couldn't be happier! Really knowledgable and a pleasure to work with.

Cant say enough great things about Dfw security. I had a great interaction with the sales team on the phone up to the install with Dustin who did an amazing job not only installing but providing me some extra options to secure my home. Not to mention they easily beat out competition in terms of cost.

Andy was an amazing tech. He was very friendly and knowledgeable. Answered all questions and went over all aspects of the equipment. Excellent representative of the company.

Very professional service. Jonathan was very nice, helpful and serviceable. He explained everything clearly and in detail. He was very responsible and respectful. Excellent service!

Collin our technition was very knowledgeable and did a great job.

Trey was on time and called me 30 minutes in advance as was requested to let me know he was on his way. He did a professional installation and left my business cleaner than he found it. Best of all he explained in detail how to use the website, mobile App, and touch panel at the store. Very pleased with Trey and the entire DFW Security experience!

The tech installed a security system at our Snake Traps manufacturing plant. He was very patient and professional. The installation was not very invasive and it didn t take very long. The only thing I would change is having more options of hardware. They do not have smart locks for commercial glass doors.

Jarred was a great representative of the company. He was very professional, informative and extremely courteous. Not to mention, stayed till 9 o'clock to make sure the job was complete and we understood our new system.

Trey is awesome. My doorbell thingy gave him issues, but he hung in there. Extremely knowledgeable regarding his job and WiFi settings. He is an asset to any team he s on. Thanks Trey!

DFW security to the rescue! I have had my system installed for about 5 months now, I Love the peace of mind it gives me! Jeremy R, was and AMAZING sales rep! Very professional, on time, and very knowledgeable about the product. I would highly recommend these guys for your home or business security needs!

Cory did a great job on the install and clearly explained all the features. He took extra time to make sure everything was set up correctly. Thank you!

Trey was wonderful and very informative with the security system. I highly recommend calling DFW Security for your security needs.

Hugo was awesome! Very helpful and extremely professional. I highly recommend DFW Security.

Had a great installation experience with Larry who upgraded my current security system and smart home features. He was knowledge, made sure everything was setup correctly to my needs, and gave a full demo before he left.

Larry did a great job installing our new system! As well a s the sales man.

Just got our new alarm system and Dustin and Bordrick were awesome Thanks DFW Security

Great experience from start to finish! Easiest security installation I ve experienced.

When I made initial contact with the company, I received a phone call within 3 minutes. Our service technician Larry was on time, very thorough, and professional. I would definitely recommend them to everyone!

This company has great customer service and has monitored our home for over 10 years. They have the best rates in the metroplex, and I have been extremely pleased with everything they have to offer. I am looking forward to upgrading my current system to their new 2Gig that has all the bells and whistles! Thank you for the continued premium service and low rates!

Install was quick and done well. The installation tech was courteous and very thorough. Happy with the service.

BEWARE!!! once you signup for a contract, they will use it to hold you and keep renewing it without warning... and will even deny that you sent a cancellation request. They make you signup for 3 years contract, which includes the cost of the equipment... but then if it auto-renews, they will not change or lower that rate until your next renewal. You are also forced to pay for each additional sensor you want to add (monthly) even if you can buy it from other retailers 5x cheaper, plus their mandatory installation fee. Once you "own" your system (paid-off from contract), you still will not be able to change anything because they won't remove their installer code or reset it to the default installer code ("trade practice" according to their staff).

Larry was great. He explained every product available to ensure that we would get the best alarm for our family and needs. He was fast and very effective. This is a great company from the salesman to the installation technician.

I had my Home Security installed.
Mike the Installation Tec/ Installer did
a Wonderful job!
Mike was able to place the Key-pad where I wanted it. He took time to go over everything with Me prior to his departure. Mike has Great Customer Service ; Respectable of others property and very accomodating.
My Hat off to Mike,

I just hope the DFW Service
and Equipment is equally
up to PAR...

Robin S.

DFW security has been great since we had their services installed in June 2019. It is easy to reach them via phone and email if you have a question. When we did have 1 small issue with our doorbell camera it was quickly resolved. I d recommend anyone looking for home security and automation to use DFW Security.

I just want to say that this is the best Alarm Monitoring company in the DFW Metroplex. I have had other alarm systems in the past but the professionalism of the sales department and the Installation department. I have had my alarm system activated and very quickly DFW was calling my phone to make me aware. I would 100% recommend DFW Security to anyone who is in the market for an alarm system.

Larry was very knowledgeable. Knew how to work the system. Quick with the install. Very professional. Even helped disarm my old system's.

I was pleased with the high level of service from the technician. Overall, I can not be more pleased.

Was on hold for 35 minutes to get an estimate for security cameras. When someone finally answered, they stated that the could not send someone out for an estimate because that is something they didn't do. I have no idea how many cameras we need outside and they were very unwilling to help. Will be calling a different company...

Very professional and on time. Took time to show me how to use the system.

Larry R. did a wonderful job with our install and explaining how everything works!

Larry at DFW Security arrived on time and explained everything in detail. Great customer service! Thanks again Larry and DFW Security.