Desert AIDS Project Reviews

The facility is well run. Love the accessibility of LabCorp on site. The most efficient lab testing facility with the nicest staff. Incredibly fast and effective.

This organization has helped so many people in our area.

Someone I love was recently diagnosed as HIV+. His health insurance was not very helpful AT ALL in helping him find a primary physician, literally was told "I don't know" and hung up on with every call and question. We sent an email asking DAP for assistance in how to change insurance and become a client of theirs. His response from DAP far exceeded anything he could have wished for! He promptly received a call from DAP who reviewed his insurance situation with him and presented options on ways that he could become a client of theirs. DAP were the FIRST people he had spoken to who treated him kindly and with respect and were extremely helpful and answered all of his questions. He then changed his health insurance and made an initial appointment to be seen. His intake appointment everyone was extremely kind, respectful, and helpful. He felt completely at ease and taken care of. He had answers given before he had even thought of the questions! His first visit with his primary was EXCELLENT! His primary was extremely knowledgeable and caring, thorough, and supportive. He left his first appointment and had his labs drawn in the same building. This person is 30yo and has NEVER had a positive experience with healthcare until DAP! THANK YOU for all you do for the community!

Dr. David Morris is a joke I got a registered letter saying to find another provider because I missed two appointments not my fault they change health providers on me. I think he should have gave me a referral before cut me off but anyway that's on him and the rest of his employees.They can't even return a call but they love that money. I think maybe he didn't want to see me anymore because. Do I need to say it...Palm springs.

Some of the worst service from all employees both times I have gone here. I was turned away for COVID testing after being symptomatic and a positive exposure, the employee literally told me I violated regulations for being past curfew with MY JOB AS AN ESSENTIAL HEALTH CARE WORKER. Oh and I was not symptomatic enough despite informing him multiple times that my exposure was not voluntary and that I am high risk due to some personal health issues. Thank you guys Really appreciate the compassion.

Jessica in medical reception and the entire staff in the dental clinic have really impressed me with their patience and professionalism great job guys

The DOC needs better management, they are horrible at answering and returning calls, takes days to get a call back. They also failed to schedule a follow-up appointment so when my medication ran out I was without it for over a week because they wanted a blood test. Very poorly run for a medical office.

Partner went for the covid 19 test this spring and after insurance we got a bill. We both went for the covid 19 antibody test in June and after insurance here came yet another bill even though their website says there is no charge or co pay for these . so what's up? Desert AIDS Project called today and corrected the problem.

Very high turn over rate. They are utilizing Doctors as Data Entry Clerks, silliest thing I've ever witnessed

Doesn't the revolving H R door con-
cern anyone? Try getting ahold of anyone in the building---VOICE MAIL KINGS with no response. Should you get a call back most likely it will be a "blocked caller".???????? At this time I am ,unfortunately, suggesting STAY AWAY. Read all reviews. To point out all their current flaws is not possible in a single review!

Called for a covid test and was challenged 3 weeks in a row . 2nd time by a DOCTOR. Can not believe I m being challenged and told I m wasting tax payer money for needing a test when i clearly stated I am a healthcare worker in CALIFORNIA. Last week i was told I m trying to use the test as a prophylactic . Is this a facility for protecting the community or are they the gate keepers of budgeting a pandemic. I m so raw right now .

Very Clean. Very Organize. All the staff I have communicated with is really nice.

The service and care at DAP in my opinion has completely collapsed. The office staff are disinterested and medical providers are entitled, complacent and non - responsive. If you need to be seen without an appointment, you may as well give up, just go to an ER someplace.They take no responsibility for your care and treatment here and they will defer all blame to you, the client. Don't risk your life with these people, there are other care options in the Desert! Personally, I have filed a grievance with my insuror and with the State of California as well.

Good luck be careful.

I've been a patient for years now. I love how everyone treats me and thankful for all the help. My doctor Tulika Singh is the best doctor I've ever had. She takes her time and watches over everything in my body. She suggested I eat a plant based diet as well and now being vegan I've lost weight and feel so much happier as well as helping animals and the environment.

Thank you guys for all you do for me every year. I would not get medication without the Ryan white foundation.
Every person in the Rodney fox office are amazing. The nurse there is always amazing.
Denise Leon went above and beyond helping me this last week getting Walgreens to figure out the right billing procedure so I can keep getting my meds.
There are a few people in the building in other positions that I would replace, but all the people that I'm connected to be with now are all amazing people. Thank you all so much, words can't express my gratitude.
Richard

Great Docs, Well Token Care of. Everyone is nice, Organized

Just wanted to send a 5Star review to EVERYONE @ Dap Dental, Dr.Yamashiro and his assistant treated me with such respect and compassion, SO APPRECIATED- TY for meeting me always where I m @, also TY to JoAnn and Patti who ALWAYS greet me with KINDNESS
So appreciate all that you do and special thanks for the Mouth wash and Fancy toothbrush as it s something I couldn t afford for myself so SINCERELY THANK YOU
Robert Coughlin

In the last 6 years I've been assigned to 5 different Physicians in the health clinic. Last PA C I saw there was apparently prone to temper tantrums at one point leaving me looking for someone else to address a medication issue . my case manager didn't follow policy and outed me to my apartment manager
new medical director dr. Morris says changes are going to be made. I hope so don't get me wrong I'm still here

I have been going to DAP for over 12 years. The service has gotten worse and worse. I am constantly fighting to get refills on my prescriptions I am constantly fighting to get people to call me back and follow through. I will be looking for a place to report this to the government they are well funded with our tax dollars yet the service is getting worse and worse. They called me a month ago to tell me to get my blood drawn I went and got it drawn I just called to day to find out why I haven't gotten approved for my prescription they said that I need to get my blood drawn I told them the check they checked and they found that I got my blood drawn now they're telling me it's going to take 2 weeks because it was decline so now I have to wait to get reauthorized meanwhile.

I am client at the desert AIDS project. A use their dental service And food program. I asked to be vaccinated and they told me no not at this time They had to vaccinate their employees and their employees at the all Their
Revival stores And their clients that go to their doctor's office First So I went and got vaccinated out in Desert Hot Springs where they care about me and my health.They also told me I could not say desert AIDS project anymore. You cannot say AIDS. Because they got busted for discriminating against people who are not hiv positive.

Called to get an antibody covid test, but they charge Meficare an office call for a finger pick by a technician. Just out ragious.
Also went there trying to get help with a friend dying from HPV cancer and Aids, and there comments were they could not help me with him, because he made to much money and offered not other assistance. Thank God for hospice.
Think twice before you donate money to them. I took them out of my will.

I have nothing but respect for dessert aids project staff I want to give a big thx to my case worker Alesia and my psychiatrist Diana Kallis

Awesome service, great providers for all your health care needs. They have dental, chiropractic, mental health, primary care, case management, etc. All under one roof!

The ONLY reason I am writing this review is that I just got off the Phone with Carol Hunter at D.A.P and spoke with her about not getting the decency of a returned phone call. I left messages for 7 people at D.A.P and only two returned my call. I seeing that after reading other reviews D.A.P still hasn't addressed the inability or simple disregard to return a phone call? It is my hopes that if they hear the message enough they will rise up to better serve their clients.

One of the best places I have ever been to, not only for treatment but for a big step in my art career. I have been here as a client for about a year now, and the medical and behavioral services are amazing. Everyone here has been very helpful. I started volunteering to help out during my free time, and it's been a great experience for me. I love it here, I love the people who work here and volunteer here.

They say $25 sti testing then send you a bill for $500 stating " moderate complexity"

I just starred and went to my initial consultation, everything about DAP is classy, clean and comfortable! I m a Hep-C patient and would recommend/ encourage everyone to at least get a blood test!! It s that easy!! J.B.

Few if any of the people that work there understand that they are there to serve their clients. The feelings of contempt and resentment are never camoflaged very well. I think they are terribly top heavy with well paid management and staff yet come up short when it comes to services and addressing the needs of their clients. Tell me how a Board of Directors that does not seem to reflect the diversity of their clients can make the choices that are in the best interests of their patients. It's like the DMV of HIV care.

Overall a solid satisfactory healthcare clinic. Friendly staff, small yet great lab staff and a well kept beautiful facility.
Case management and employment services could use some improvement in areas of social outreach to clients in the community and those struggling with mental health and or substance use issues. Some clients report feeling judged by staff and providers for some of their presenting issues and struggles. Not sure this agency can always respond to some challenging cases with clients experiencing mental health issues and other medical issues if clients are a bit resistant or negative.
Not sure all staff are well trained in harm reduction methods and de escalation techniques instead preferring more grateful clients.
I have had a mostly positive experience with staff and providers but do think room for improvement as a social worker and counselor of 30 years

I could not ask for better treatment or care. Courteous professional staff are above helpful. My thanks to everyone envolved.

DAP client for 3+ years. Nursing staff excellent. Expansion of Nurse Practitioner and Physician Asst. with scrip writing authority.... spot on!!!

One disturbing criticism. You are constantly reminded by nurses and then your doctor I have to complete this appt in (it is something between 12-15 min) before they depart. In complicated cases. No time for further question. Recently, after an 8 week illness with a 25lb weight drop in 5 weeks (5 10. Now 125 lbs). Have good sense of my body and was raised by a very smart mother who was a well trained BA RN . My doctor, whom I like and clinically I trust, arrived for AM apt. And was frenetic. He asked me smart questions, i answered. I ended stating perhaps my meds were failing.... its happened to me twice before. Just my thought. Dictor response - a nervous, LOUD, speed of light instruction of all the data he needed before he would consider any med change. He only stopped when I held up my hands and said hush.... I cant hear you you are speaking to fast. Though not his intent, I felt I had been yelled at loudly. He then refused a request for a warm saline hydration I V so I could give blood. My weight loss left me dangerously dehydrated. He refused. His reason... i don't think your insurance will accept the IV charge as medically necessary.!
good doctor stressed to the point his level of care is dropping
Clinical decisions driven by $ at a not-for profit!
Pattient(me) to date only able to give 2 out of 8 vials of blood.
Appalled it is $ concern first at a not-for

Which leads me to the LABCORP FACILITIES on site. Excellent patient friendly staff A++++. The office/waiting area is one room that looks into a 2 bay side by side injection. Total clinical/lobby/office space combined? Approximately 300 square feet. The most important and heavily used

This review is primarily aimed at The Dock which is part of DAP. This organization has the WORST follow up of any medical organization I have dealt with. I have left multiple voice mails followed by emails trying to get a response to testing and questions regarding billing. It took 7 MONTHS to get everything cleared up and have my questions answered. I had to climb the chain to a higher up before anyone would respond. Now my partner is experiencing the exact same thing after we were assured it would not happen. The services they offer are only beneficial if THEY FOLLOW THROUGH. So very disappointed.

When I came to Palm Springs about a year ago, I was told to go to DAP for great excellent care. At first I called and left a message to which nobody responded to. So I left a couple of emails and left vm to which nobody responded. So I was able to speak to some one on the board and finally got set up. At first this was great.THEN Covid hit and the great customer care went out the window.

I called yesterday to provide my new number, and book my vaccines. Their receptionist needs to attend a class on how to provide excellent customer service. Several times she has been very rude. Cuts you off as you are trying to explain what it is you need and then begrudgingly puts you through or provides assistance. When I did talk to the person who took care of my appointment and vaccines she was very pleasant and took the time with my concerns. She then told me that for blood work I can go to the lab as there was an order for me.
I went to have my blood draw and the guy at the front said as of this morning they are only taking appointments. I tried to explain that their was an order for me and said I needed an appointment. Another person who needs a class in customer service.
So I called the doctors office which was right there and got the same ugly person from before. Again tried to explain and was told they have no association with the lab and had plenty of attitude. She said if that is their policy....and wouldn't put me through to the nurse practioner I normally see so I could see if there was something he could do. Si I thanked her for being so nasty and rude. If this is the way they treat people I am amazed that they are still open.

Thank you for Desert AIDS project thank you to all the beautiful employees there they work hard and they are also very nice how I appreciate all of you

Their appointment cancellation policy is unreasonable. If you re unable to keep more than one appointment they will punish you. I called the reception desk to make an appointment. Receptionist says she is unwilling to schedule an appointment. She says, First I need to call CJ and ask him for permission to make an appointment. So I leave CJ a voicemail CJ doesn t call me back. Instead, he sends a message through some third-party website with instruction about who else I need to call and ask permission so I can make an appointment.
In summation, I spoke with the receptionist about getting an appointment, Then was directed to beg 2 other people for permission to get an appointment.
Punishment, yes punishment!
When my clients don t show up to an appointment I consider that a cost of doing business.
At this point I ve gone several days (and counting) without any AIDS Medication. What kind of care is this?
It s a one star pair is what it is.

I have been a member of the DAP for 23 years now. It is a huge foundation caring for thousands of people. I have happily been a member, a volunteer, a patient. The fact that there is a medical center, a lab, and a pharmacy all here in one location is something I don't think the clients here always understand how great that is. Especially in an area this relatively small. I look forward to the day this is a Walmart! Just like the hospice houses I have volunteered in. Now hospice houses for cancer.

I visited this place to try to get confidential and or anonymous help (after I was told over the phone I could have that after leaving a message and getting a call back hours later), but upon my arrival I had a terrible experience.

When I walked in, they immediately asked for and took my driver's license, then my ss# (really? you need this? Then they wanted my bank accounts info? Which I finally neglected to agree). After all that, they said I could get some meds for $150. I thought this was a place that received public and private funding to help Hiv+ or Hiv exposed people.

I called back for follow up questions a few days later and still again left a message saying it was important (doesn't anyone talk to you live without leaving an embarrassing message?). They did finally call back after 3 days. I guess the guy was out of the office so everything stops.

All I was looking for was help after an hiv exposure 24 hours earlier. But I didn't get any help from here.

Comprehensive and caring, a delicate mix in the recipe of health care and they hit it spot on!

I was a client at DAP for several years. When I first applied I was very ill with Syphilis. It took 2-3 months before I was diagnosed and treated due to information I was given by a staff member that prevented my treatment and made me bed ridden. I was raped violently by 8 men in Cathedral City, CA in 2010. I reported it to my doctor that I was raped and needed counseling. From 2010 to 2013, I was homeless and lost everything after being a Target by the 8 men who were never charged or questioned by the police. I asked repeatedly for help. I was dropped by the DAP after I failed to show for a TB test because my car had been stolen and I was being sexually exploited and used by Keith J. Harmon, who lives at 1839 Via Aguila, Palm Springs, CA. I was in the middle of getting a Bridge after The Dental Clinic pulled my tooth. I was refused treatment due to being dropped as a client. $1,500.00 of Ryan White Money was wasted because of this. The Bridge was made and I was not allowed to continue my Dental Treatment. The Palm Springs police refused 3 times to take a complaint about Keith J Harmon sexually exploiting me and stealing my identity. The DAP was aware of everything that happened to me and let me fall between the cracks and loose everything I owned. I left Palm Springs, CA to seek help in another state.