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What reviewers say about Derco Jewelers

Generated with AI from 99 reviews on Trustburn · updated 63 days ago

Customers frequently praise Derco Jewelers for friendly, knowledgeable, and low-pressure service, with several reviewers singling out staff members like Judy and Greg by name, and they commonly highlight good selection, fair pricing, and a smooth experience whether shopping for engagement rings, wedding bands, or returning for repairs.
What are the most common complaints about Derco Jewelers?

I'm describing only what the critical reviewers wrote: one lowest-rated reviewer says they paid a $500 deposit for a ring that was never ordered or received and that Derco kept the deposit, and the other lowest-rated reviewer writes that Derco felt overpriced compared to a nearby competitor with better quality, color, and size.

AI-generated from reviews on this page. Verify anything important with the company directly.

J U S T I N E
Reviews 1

Ask for Judy when you go to Derco - she is so helpful, friendly and honest. My family has been going here for all our jewelry needs for almost 20 years. From earrings to engagement rings, derco has it all and with great customer service. as soon as you step in you get a bottle of water and when you leave you get jewelry cleaner. I send all my friends here.

Richard Hilario
Reviews 1

Greg from Derco really took care of me and my fiancee. Our situation was special because I was looking for a stone before the pandemic and then everything got shut down in March. Luckily, Derco still had their online searches available to look at their stones in stock and that's when I got connected to Greg. Since April, he's been in contact with me and in talks with their vendor. Their vendor was nice enough to hold the one stone I found online from April to June which put all my stress at ease. Once the stone came in early June, Greg made sure it met their expectations before I went in to pick my setting. I picked out my setting early June and they completed my custom setting in 6 weeks! My fiancee loves, loves the stone and setting. Thank you to Greg and the Derco team for your awesome custom service and experience!

Wendy Sirmons
Reviews 1

Service has always been decent... this time it was for a repair. The pricing is fair. They do give you back the broken damaged stones or pieces. The only comment I have is, I wish they would give you an estimate time but understandably due to Covid all time/ delivery is not as expected. After 3 weeks waiting and not hearing from Derco I started to panic. Thankfully someone finally called me back and followed up. I am very happy with my ring.

Don Spurlock
Reviews 1

I have been a customer of Derco for30 years. They have the best stock, friendliest staff, and have always exceeded my needs. They are Family! My daughter and son in law shop there too. If you want quality diamonds, traditional or unique jewelry go to Derco.

norman nguyen
Reviews 1

Derco was a pleasant surprise for picking out a ring. Judy is a rockstar here and was exceptional throughout this entire process. I couldn t be more happy with the service and her help on choosing a ring here. Would highly recommend and I ll definitely be pushing my friends to work to come here and work with Judy if they re lucky.

Vesta Hill
Reviews 1

This place is so amazing! They have endless amounts of settings and diamonds! Jim is so helpful, he taught me so much about diamonds in such a short amount of time. And the owner is great! I had a crack in my ring and he fixed it right up for me for no cost and it was platinum! And dont even get me started on the prices! I was looking at a ring somewhere else and it was 1799 or something like that and that was just for an engagement ring but then I came here, and the total of an engagement ring and two wedding bands that we wanted was a few hundred dollars less than the one ring I was looking at at the other place. I will be going here for all future jewelry purchases!

Jason King
Reviews 1

Made an appointment on Friday to get in on Saturday. They are open 10-4pm on Saturday, we showed up at 2:30 to get two rings resized (larger) that we bought their previously (15 years ago!). They stretched one on the spot, the 2nd they said come back at 4:30! We were expecting to make another trip down. When we came back at 4:15 they were already done. Both rings were freshly polished and looked as good as new. An added bonus, they did not charge us for adding platinum to the band to make it larger! And a double bonus, they gave us another jar of complimentary jewelry cleaner! As always, they have the best customer service. There's a reason why every one of my family members comes here first for their jewelry, even from southern California!

bobbi baumgarten
Reviews 1

We have been customers for years and would like to share our very exceptional experiences. The quality, value, outstanding service and wonderful staff have made doing business with them to be a pleasure. Their most valuable attributes are their standard of ethical practice and integrity. Highly recommended.

Ines Malardino
Reviews 1

We have used Derco for over 25 years for all our jewelry needs and have always found them to be more than gracious, helpful and would not think of going else where. For all your jewelry needs and trustworthy service, I highly recommend using Derco Fine Jewelers. A special shout out to Jack and Greg...

Christina Allen
Reviews 1

Set helped us design a beautiful engagement ring. The customer service was wonderful, the ring itself is very high quality, and I would highly recommend Derco Fine Jewelers to anyone. We also chose to use them for our wedding bands because we had such a good experience.

Sylvia Keller
Reviews 1

I have had nothing but wonderful experiences here. From small items purchased to recently an engagement ring, I ve always received the same wonderful customer service. John Sarmiento, in particular, is my go to for any jewelry needs!!

Allan & Grace
Reviews 1

Derco has an amazing customer service the moment you walk in with high quality diamonds. The first time I walked into this store was with my mom when she took me here as a kid to go jewery shopping. The staff were all welcoming and friendly. About 2 decades later my fiance bought the engagement ring that I wanted here at Derco. My fiance and I came back to the store together to look for our wedding bands and the staff were extremely helpful and patient. We also recommended this place to a friend of mine and he too had bought his fiance's engagement ring here, and they loved it! Definitely will continue to recommend this them!

Christopher James
Reviews 1

Awesome customer service! Katherine & Jack are thorough, honest, and foster an environment that is simply "no pressure". Your visit will yield unique eye-catching diamond and precious metal gifts. Every Holiday, and sometimes to surprise my wife with a little "Just Because" Gift, I always seek Katherine and Jack for a truly unique present. They offer a large selection of Hers/His wedding sets, solitaires, etc., but also offer custom design and fabrication which is reasonable and easy (highly recommend this option). Hand pick your diamond shape and then Katherine will help you design that one-in-a-million piece that WILL really take her breath away. They will also clean and polish your own jewelry onsite during your visit. Unlike other vendors, Derco can be trusted for this quick polishing process. They return your pieces looking brilliant and clean in a matter of minutes. We only trust Derco Fine Jewelers for our diamond purchases and maintenance purposes--you will NOT be disappointed.

Kathleen So
Reviews 1

Amazing service and people here. I m just recently engaged and had zero experience with fine jewelry, let alone being in a jewelry store! I walked in and the whole team was so friendly, attentive and patient. I was immediately asked what I More

Kevin Jaskela
Reviews 1

I cannot speak highly enough of the staff that works at Derco. John is the diamond guru and will work with you to find the perfect ring/necklace/stone that will make every moment extra special. The service is on point and you can even call ahead to let them know you're coming in for some needed attention. No question or need is too much for this team. trust me, they've heard it all.

Gil Oraha
Reviews 1

I'm super happy with the service and pricing. Mashid helped me buy a beautiful 2 ct. GIA certified diamond ring and wedding band for less than what other name brand Jewelers charge for EGL certified diamonds She is honest, straight forward and friendly. From now on I will only buy jewelry from Mashid!

Blancan Ford
Reviews 1

I am so impressed with this business. I got my ring sized because I am expecting and my ring was becoming a bit snug. They were so helpful and got my ring back in less than a week. When I got it back it looked brand new as it was cleaned and buffed out. I am excited to tell my husband about this jewelry store so hopefully he will get my "push" present here!

Julia A. Huttmann
Reviews 1

I brought my existing wedding set to Derco to be redone. I can t say enough good things. We were immediately welcomed and taken care of. They helped me re-design my rings into a one of a kind custom piece, I love it. The quality and care that went into the craftsmanship is amazing. The customer service was over and above, thank you Derco!

SIR MICHAEL A HADDAD II
Reviews 1

I ve bought literally hundreds of thousands of jewelry over the years in watches and diamonds ... NO one has more accommodating and level of customer service like DERCO DIAMONDS .... I literally won t buy from anyone else again EVER .... OHAN jack and KRIKOR are class acts and never disappoint .... I d recommend them to anyone Indefinitely ... MY wife and I are so happy and can t say one bad word about anything about this place ..... 10 stars out of 5 FACTS

Weiyi Yin
Reviews 1

High quality products and excellent service. Mashid was the one who helped me choose my rings and diamond. She was patient and very educational. I had no idea what to look for when I first stepped into the store, but she guided me through the process without being pushy. I arrived too early to pickup my rings and they even let me inside even though they weren t open yet. Definitely the place to go if you want beautiful jewelry and exceptional service. 10/10 would buy from again.

Zingari Business Office
Reviews 1

If you want someone to find you the right, quality diamond with the correct price quality ratio for who you are, then you have come to the right place. Work with Greg Dolkarian. He is elegant yet not afraid to push back or encourage you to keep looking. The man is passionate about his work and will take care of you. Best wishes.

Jennefer Alcorn
Reviews 1

Wow. Wonderful custom work done with the highest level of integrity, style and craftsmanship. We got my engagement ring here, and have since returned more than one. Highly recommended if you are looking for jewelry that is both classically beautiful and different from everything else.

Luke Epp
Reviews 1

When shopping for an engagement ring I looked at many, many jewelers in the Bay area and no one impressed me as much as Derco. The customer service was truly unbelievable; from the moment you walk through the door they are going to treat you with the utmost respect and work diligently to make sure you have a great experience. They also have a fantastic selection of loose diamonds to choose from. I was really impressed and will definitely be coming here to purchase our wedding bands.

Sareen Yepremian
Reviews 1

Best jewelers in town! They have a great selection and the staff is friendly. Be upfront about your budget and tell them what you are looking for and they will find something you will love. So happy with my experience at Derco

Jill Komlos
Reviews 1

Pete and the Derco team have been absolutely fantastic - they have mastered all areas of customer service. Their diamond selection is incredible, but even more incredible is the price point - everything I've purchased to date, insurance appraises far above what we actually paid. I've had family members fly in to work with Pete for engagement rings and replacing stones in vintage pieces because the customer service and quality are so spot on. Thank you Pete and Derco - happy to be your customer for life!

Melissa Neder
Reviews 1

Mashid helped my fiance choose an engagement ring that I absolutely love. I went back to see her two weeks ago and she helped me pick a diamond wedding band (I was split between a plain white gold band and one with diamonds). She will do her best to find something you love within your budget. My fiance went to see her for his wedding band and found a platinum one for less at Derco than a white gold band at a retail store. They resized both of my rings on the same day in just a few hours. Any jewelry I buy in the future will be from Derco.

Anil John Paruthiyil
Reviews 1

We had a great experience with derco. Greg helped us out a lot and especially during the pandemic to get the ring. We had finalized the design and were ready to pick the ring up but then unfortunately the shelter in place order kicked in. Greg kept in touch and at the first possibility was able to pick it up and my wife loves the ring.

V&J Grechannyy
Reviews 1

I love this Jeweler. They are so inventive and very honest. I m from Washington and will only buy jewelry from them. We work with Judy and she is amazing. She wouldn t settle until I loved my set. Just an amazing experience even in long distance!

Ana Murray
Reviews 1

Derco Jewlers is absolutely AMAZING!! I hold this establishment with the highest regard!! I ve been a long time customer for over 20 years. My husband bought my engagement ring from Derco, our wedding bands, anniversary band and much more! Their custom work is up to standard in my book like Tiffany s. Just spectacular..Joanna is amazing as the rest of the staff! Very professional and always appeasing! The BEST!

Brenda Myers
Reviews 1

Excellent choices and recommendations. Mrs.Kim knows exactly what you want. Since my engagement ring 19 years ago I am a loyal customer. If you ar looking for the perfect one at the right price search no more. Derco Fine Jewelers will have it!

Martha McCall
Reviews 1

Derco has been our jeweler for 25 years! We have always been more than thrilled with the quality of diamonds and jewelry design from them. Mashid helps us with her excellent knowledge of diamonds and design, as well as making the experience more than enjoyable! We wouldn t think of going to anyone else! She, and Derco have proven to be a trustworthy company of integrity and extraordinary customer service. Every. Single. Time.

Shannon Mochel
Reviews 1

The service that I have received at Derco has never been anything short of exceptional. The first time I went in it was to inquire about a repair which they did on the spot free of charge. I was blown away. I have since returned to purchase jewelry and found the quality to be excellent. Will never go to any other jeweler in SF

Ashley Cook
Reviews 1

The absolute best customer service! They go above and beyond to help. They did an incredible job replacing some chipped diamonds in my wedding ring, and even shipped it back to me in Orange County! With this kind of excellent customer service, I will only buy diamonds from Derco!

John Vicente
Reviews 1

Awesome customer service from Lorraine! She really made the selection process for me and my future wife really easy. She was friendly, knowledgeable and updated me on the status of the ring. Very genuine and even broke down the pricing of the diamonds we were looking at. I highly recommend her!

Johnny Chau
Reviews 1

My fiance wanted to get an infinity style eternity wedding ring from a name brand store (which I shall not name), but didn't want to shell out the brand premium. We shopped around at a few jewelers but decided upon Derco because of their great price and awesome customer service. We worked with Carolina throughout the entire process and she was very helpful, responsive and considerate. She made sure everything was to our specifications, and on our wedding day made sure the rings looked their optimal (even buffering out the small scuffs in the engagement ring that arose through daily wear... the rings looked beautiful, btw). At the beginning, there was some initial miscommunication about the style of the ring, and even though the ring we ended up with should have cost more than their initial quote, they honored the price initially quoted, even though it was more work for them. I was very impressed by their dedication to making sure everything worked out perfectly, even if it shrunk their bottom line. How many companies do you know of like that? The only con I can think about is that the timelines tended to draw out a little longer than told. It didn't bother us because we planned ahead and had a few months to play with. All in all, I would definitely go back to Derco for any future purchases I plan to make. Make sure to plan ahead though, else make sure you stress the importance of meeting a specific deadline

Ken Lee
Reviews 1

Have been doing business with Derco for many years. Using a stat sheet does not make a piece of jewelry as Derco can. They have the expertise to do it right with the right settings and you ll get a brilliant piece of jewelry. Joanna who services me has the eye and understanding to get the perfect piece for your needs and your live one will appreciate the nice piece of jewelry for a lifetime.

Elizabeth Yung
Reviews 1

We went to Derco Fine Jewelers to buy an engagement ring (!!!). It was a wonderful experience - much easier than anticipated. We worked with Chris who was awesome (very interesting guy!) and he really helped us find the right ring. And it turned out to be very affordable - Thank you Jhon!

Edna Lueck
Reviews 1

This place is THE BEST. Absolutely incredible customer service and staff, with a huge focus on quality and professionalism. I trust them with anything. My wedding ring center stone came loose (not from their store) and they fixed it promptly, with amazing attention to detail. I am a lifetime customer.

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