Went in to replace my wedding band which I had lost. Judy is great. She provided the best service and no pressure sales ability is wonderful. You will appreciate her.
What reviewers say about Derco Jewelers
What are the most common complaints about Derco Jewelers?
I'm describing only what the critical reviewers wrote: one lowest-rated reviewer says they paid a $500 deposit for a ring that was never ordered or received and that Derco kept the deposit, and the other lowest-rated reviewer writes that Derco felt overpriced compared to a nearby competitor with better quality, color, and size.
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Great service, selection and prices! They make sure you leave happy
Ask for Judy when you go to Derco - she is so helpful, friendly and honest. My family has been going here for all our jewelry needs for almost 20 years. From earrings to engagement rings, derco has it all and with great customer service. as soon as you step in you get a bottle of water and when you leave you get jewelry cleaner. I send all my friends here.
John was a huge help. He was wonderful and knowledgeable as we selected our rings. They were excellent quality, and they worked with us through some bumpy times. Highly recommend.
Greg from Derco really took care of me and my fiancee. Our situation was special because I was looking for a stone before the pandemic and then everything got shut down in March. Luckily, Derco still had their online searches available to look at their stones in stock and that's when I got connected to Greg. Since April, he's been in contact with me and in talks with their vendor. Their vendor was nice enough to hold the one stone I found online from April to June which put all my stress at ease. Once the stone came in early June, Greg made sure it met their expectations before I went in to pick my setting. I picked out my setting early June and they completed my custom setting in 6 weeks! My fiancee loves, loves the stone and setting. Thank you to Greg and the Derco team for your awesome custom service and experience!
A very smooth and informative experience. Everyone was very friendly and knowledgeable during the entire process. Would definitely go back.
Service has always been decent... this time it was for a repair. The pricing is fair. They do give you back the broken damaged stones or pieces. The only comment I have is, I wish they would give you an estimate time but understandably due to Covid all time/ delivery is not as expected. After 3 weeks waiting and not hearing from Derco I started to panic. Thankfully someone finally called me back and followed up. I am very happy with my ring.
I have been a customer of Derco for30 years. They have the best stock, friendliest staff, and have always exceeded my needs. They are Family! My daughter and son in law shop there too. If you want quality diamonds, traditional or unique jewelry go to Derco.
Derco was a pleasant surprise for picking out a ring. Judy is a rockstar here and was exceptional throughout this entire process. I couldn t be more happy with the service and her help on choosing a ring here. Would highly recommend and I ll definitely be pushing my friends to work to come here and work with Judy if they re lucky.
Customer service is Perfect. Wonderful selection, very personal service and true professionals!
Great place. Very friendly and informative people and a lot of really nice things. My husband and I were made to feel welcome and even entertained. I was amazed at the affordable prices for the quality of goods there.
This place is so amazing! They have endless amounts of settings and diamonds! Jim is so helpful, he taught me so much about diamonds in such a short amount of time. And the owner is great! I had a crack in my ring and he fixed it right up for me for no cost and it was platinum! And dont even get me started on the prices! I was looking at a ring somewhere else and it was 1799 or something like that and that was just for an engagement ring but then I came here, and the total of an engagement ring and two wedding bands that we wanted was a few hundred dollars less than the one ring I was looking at at the other place. I will be going here for all future jewelry purchases!
Jack, thank you for resolving our issues. Best, William
Best jewelry store ever! I drive from 4.5 hours away to go to Dercos. They have amazing customer service. I had both my engagement ring and wedding band custom made here. I wouldn t go anywhere else!
Beautiful showroom with helpful, knowledgeable associates. I have had custom pieces made and been extremely happy. You cannot go wrong trusting them with your heirlooms.
Amazing service - they are interested in creating lifelong customers.
Made an appointment on Friday to get in on Saturday. They are open 10-4pm on Saturday, we showed up at 2:30 to get two rings resized (larger) that we bought their previously (15 years ago!). They stretched one on the spot, the 2nd they said come back at 4:30! We were expecting to make another trip down. When we came back at 4:15 they were already done. Both rings were freshly polished and looked as good as new. An added bonus, they did not charge us for adding platinum to the band to make it larger! And a double bonus, they gave us another jar of complimentary jewelry cleaner! As always, they have the best customer service. There's a reason why every one of my family members comes here first for their jewelry, even from southern California!
Excellent service they all help you find just what you re looking for. Delin is the best! The perfect place to shop
Beautiful experience...very friendly people and great customer service....
We have been customers for years and would like to share our very exceptional experiences. The quality, value, outstanding service and wonderful staff have made doing business with them to be a pleasure. Their most valuable attributes are their standard of ethical practice and integrity. Highly recommended.
Everything was great! The staff was really helpful in showing the different diamonds and bands. They really want to educate you so you know what you're getting! Thanks! Really appreciate all the help!
We have used Derco for over 25 years for all our jewelry needs and have always found them to be more than gracious, helpful and would not think of going else where. For all your jewelry needs and trustworthy service, I highly recommend using Derco Fine Jewelers. A special shout out to Jack and Greg...
A little overpriced compared to the place across the hall with better quality, color and size.
Set helped us design a beautiful engagement ring. The customer service was wonderful, the ring itself is very high quality, and I would highly recommend Derco Fine Jewelers to anyone. We also chose to use them for our wedding bands because we had such a good experience.
Professional, knowledgeable, accommodating an overall wonderful experience with the highest quality product.
Very knowledgable employees. Large inventory. They took their time with us and did not try to rush or pressure us to buying bigger. I would refer Derco to anyone looking for great quality!!
The best shopping fine jewelry experience you can have. Customer service is unbelievable. Diamonds and jewelry are of the highest quality, yet reasonably priced.
I absolutely love this place. The people are super helpful and nice. Highly recommend.
I have had nothing but wonderful experiences here. From small items purchased to recently an engagement ring, I ve always received the same wonderful customer service. John Sarmiento, in particular, is my go to for any jewelry needs!!
Derco has an amazing customer service the moment you walk in with high quality diamonds. The first time I walked into this store was with my mom when she took me here as a kid to go jewery shopping. The staff were all welcoming and friendly. About 2 decades later my fiance bought the engagement ring that I wanted here at Derco. My fiance and I came back to the store together to look for our wedding bands and the staff were extremely helpful and patient. We also recommended this place to a friend of mine and he too had bought his fiance's engagement ring here, and they loved it! Definitely will continue to recommend this them!
Awesome customer service! Katherine & Jack are thorough, honest, and foster an environment that is simply "no pressure". Your visit will yield unique eye-catching diamond and precious metal gifts. Every Holiday, and sometimes to surprise my wife with a little "Just Because" Gift, I always seek Katherine and Jack for a truly unique present. They offer a large selection of Hers/His wedding sets, solitaires, etc., but also offer custom design and fabrication which is reasonable and easy (highly recommend this option). Hand pick your diamond shape and then Katherine will help you design that one-in-a-million piece that WILL really take her breath away. They will also clean and polish your own jewelry onsite during your visit. Unlike other vendors, Derco can be trusted for this quick polishing process. They return your pieces looking brilliant and clean in a matter of minutes. We only trust Derco Fine Jewelers for our diamond purchases and maintenance purposes--you will NOT be disappointed.
Amazing service and people here. I m just recently engaged and had zero experience with fine jewelry, let alone being in a jewelry store! I walked in and the whole team was so friendly, attentive and patient. I was immediately asked what I More
I ordered our wedding bands at Derco Jewelers and received excellent customer service. I highly recommend them.
My husband and I have been buying jewelry at Derco for years. They have beautiful, high quality jewelry and the customer service is impeccable. I highly recommend Derco to anyone looking for fine jewelry.
I cannot speak highly enough of the staff that works at Derco. John is the diamond guru and will work with you to find the perfect ring/necklace/stone that will make every moment extra special. The service is on point and you can even call ahead to let them know you're coming in for some needed attention. No question or need is too much for this team. trust me, they've heard it all.
Incredible service and staff. Went in for a necklace repair. Staff went above and beyond to fix the necklace. Definitely recommend and will be back for repairs or new jewelry. Store is beautiful and has a great selection.
I'm super happy with the service and pricing. Mashid helped me buy a beautiful 2 ct. GIA certified diamond ring and wedding band for less than what other name brand Jewelers charge for EGL certified diamonds She is honest, straight forward and friendly. From now on I will only buy jewelry from Mashid!
I have shopped and taken clients to Derco for over 20 years. The quality of their jewelry and their impeccable service are unmatched.
It's my second time at Derco. I like the fact that they clean your diamonds and that they accept the diamonds purchased at Derco towards the payment of a more expensive diamond.
I am so impressed with this business. I got my ring sized because I am expecting and my ring was becoming a bit snug. They were so helpful and got my ring back in less than a week. When I got it back it looked brand new as it was cleaned and buffed out. I am excited to tell my husband about this jewelry store so hopefully he will get my "push" present here!
I brought my existing wedding set to Derco to be redone. I can t say enough good things. We were immediately welcomed and taken care of. They helped me re-design my rings into a one of a kind custom piece, I love it. The quality and care that went into the craftsmanship is amazing. The customer service was over and above, thank you Derco!
i order the engagement ring and two wedding bands here, lots of choices, and Judy was very helpful, will come here again for jewelry.
I ve bought literally hundreds of thousands of jewelry over the years in watches and diamonds ... NO one has more accommodating and level of customer service like DERCO DIAMONDS .... I literally won t buy from anyone else again EVER .... OHAN jack and KRIKOR are class acts and never disappoint .... I d recommend them to anyone Indefinitely ... MY wife and I are so happy and can t say one bad word about anything about this place ..... 10 stars out of 5 FACTS
Wonderful service and amazing diamonds. They have also been awesome about resizing rings and cleaning jewelry.
Always professional, a large array of jewelry to view and try on. Would recommend to anyone and everyone!
High quality products and excellent service. Mashid was the one who helped me choose my rings and diamond. She was patient and very educational. I had no idea what to look for when I first stepped into the store, but she guided me through the process without being pushy. I arrived too early to pickup my rings and they even let me inside even though they weren t open yet. Definitely the place to go if you want beautiful jewelry and exceptional service. 10/10 would buy from again.
Bought my engagement ring there. After my Tour from New York to San Francisco by bike the right place if you have no idea and need real help ;-)
Very cool place. I was referred by a co worker who is from S.F . Informed me about clarity on diamonds. Will definitely go back for a pair of earrings.
Top notch quality, service at competitive pricing. Thanks Derco
Judy was amazing. Just an incredible experience overall and super excited to work with her again on the marriage bands.
If you want someone to find you the right, quality diamond with the correct price quality ratio for who you are, then you have come to the right place. Work with Greg Dolkarian. He is elegant yet not afraid to push back or encourage you to keep looking. The man is passionate about his work and will take care of you. Best wishes.
Had a couple of rings resized. Great customer service!! Very accommodating and price seemed reasonable.
Derco has the best quality jewelries and Joanna was awesome!
Wow. Wonderful custom work done with the highest level of integrity, style and craftsmanship. We got my engagement ring here, and have since returned more than one. Highly recommended if you are looking for jewelry that is both classically beautiful and different from everything else.
When shopping for an engagement ring I looked at many, many jewelers in the Bay area and no one impressed me as much as Derco. The customer service was truly unbelievable; from the moment you walk through the door they are going to treat you with the utmost respect and work diligently to make sure you have a great experience. They also have a fantastic selection of loose diamonds to choose from. I was really impressed and will definitely be coming here to purchase our wedding bands.
They will always bend over backwards to help you. I have made several purchases here and they always resize, adjust or repair items for free. If your unable to have it fixed elsewhere they will be able todo it!
I met with John who was a true professional and saved me a lot of time. He found me the best diamond and band according to my budget. Excellent.
Best jewelers in town! They have a great selection and the staff is friendly. Be upfront about your budget and tell them what you are looking for and they will find something you will love. So happy with my experience at Derco
GREG is my favorite !!!!!!!! Love this place! Great customer service, a lot of laughs..and the best quality rings and s
Fabulous service and beautiful jewelry. Mashid and Jack were wonderful to me and my friends. Can't wait to go back and get spoiled again. Brenda and friends.
Pete and the Derco team have been absolutely fantastic - they have mastered all areas of customer service. Their diamond selection is incredible, but even more incredible is the price point - everything I've purchased to date, insurance appraises far above what we actually paid. I've had family members fly in to work with Pete for engagement rings and replacing stones in vintage pieces because the customer service and quality are so spot on. Thank you Pete and Derco - happy to be your customer for life!
Mashid helped my fiance choose an engagement ring that I absolutely love. I went back to see her two weeks ago and she helped me pick a diamond wedding band (I was split between a plain white gold band and one with diamonds). She will do her best to find something you love within your budget. My fiance went to see her for his wedding band and found a platinum one for less at Derco than a white gold band at a retail store. They resized both of my rings on the same day in just a few hours. Any jewelry I buy in the future will be from Derco.
We had a great experience with derco. Greg helped us out a lot and especially during the pandemic to get the ring. We had finalized the design and were ready to pick the ring up but then unfortunately the shelter in place order kicked in. Greg kept in touch and at the first possibility was able to pick it up and my wife loves the ring.
I ve always gotten the best value with Derco Jewelers. I ve been going there for close to 30 years and I recommend them highly.They carry gorgeous unmounted stones of very high quality.
Greg went above and beyond to make it clear that this company really does care about making the customer happy. Thanks Greg!!
Katherine was amazing. She was extremely patient as I tried to figure out the ring size. Excellent customer service. Would highly recommend this place if you re in the market for some jewelry.
I love this Jeweler. They are so inventive and very honest. I m from Washington and will only buy jewelry from them. We work with Judy and she is amazing. She wouldn t settle until I loved my set. Just an amazing experience even in long distance!
Derco understands what you want, not just the salesperson but the person in the back ground with the final say. The salesperson even replies during her day off; that's service. I would do business again and again with them. Wait, I have!
Derco Jewlers is absolutely AMAZING!! I hold this establishment with the highest regard!! I ve been a long time customer for over 20 years. My husband bought my engagement ring from Derco, our wedding bands, anniversary band and much more! Their custom work is up to standard in my book like Tiffany s. Just spectacular..Joanna is amazing as the rest of the staff! Very professional and always appeasing! The BEST!
Excellent choices and recommendations. Mrs.Kim knows exactly what you want. Since my engagement ring 19 years ago I am a loyal customer. If you ar looking for the perfect one at the right price search no more. Derco Fine Jewelers will have it!
Derco has been our jeweler for 25 years! We have always been more than thrilled with the quality of diamonds and jewelry design from them. Mashid helps us with her excellent knowledge of diamonds and design, as well as making the experience more than enjoyable! We wouldn t think of going to anyone else! She, and Derco have proven to be a trustworthy company of integrity and extraordinary customer service. Every. Single. Time.
Wonderful customer service and awesome selection. I will be back for more!
The service that I have received at Derco has never been anything short of exceptional. The first time I went in it was to inquire about a repair which they did on the spot free of charge. I was blown away. I have since returned to purchase jewelry and found the quality to be excellent. Will never go to any other jeweler in SF
Derco is amazing!!! Any other jeweler has such limited selection for men and the whole process is exhausting and horrible. At Derco we had such an amazing time and got our perfect rings!!!
I bought several pieces from Derco during the last 15 years. Their customer service and quality of items are outstanding. I highly recommend them.
This is second ring Derco s has made for me and they did not disappoint! It is beautiful and flawless. They re work is high quality....highly recommend
The absolute best customer service! They go above and beyond to help. They did an incredible job replacing some chipped diamonds in my wedding ring, and even shipped it back to me in Orange County! With this kind of excellent customer service, I will only buy diamonds from Derco!
Exceptional service, very much into detail, very friendly, high quality merchandise at great prices
Awesome customer service from Lorraine! She really made the selection process for me and my future wife really easy. She was friendly, knowledgeable and updated me on the status of the ring. Very genuine and even broke down the pricing of the diamonds we were looking at. I highly recommend her!
My fiance wanted to get an infinity style eternity wedding ring from a name brand store (which I shall not name), but didn't want to shell out the brand premium. We shopped around at a few jewelers but decided upon Derco because of their great price and awesome customer service. We worked with Carolina throughout the entire process and she was very helpful, responsive and considerate. She made sure everything was to our specifications, and on our wedding day made sure the rings looked their optimal (even buffering out the small scuffs in the engagement ring that arose through daily wear... the rings looked beautiful, btw). At the beginning, there was some initial miscommunication about the style of the ring, and even though the ring we ended up with should have cost more than their initial quote, they honored the price initially quoted, even though it was more work for them. I was very impressed by their dedication to making sure everything worked out perfectly, even if it shrunk their bottom line. How many companies do you know of like that? The only con I can think about is that the timelines tended to draw out a little longer than told. It didn't bother us because we planned ahead and had a few months to play with. All in all, I would definitely go back to Derco for any future purchases I plan to make. Make sure to plan ahead though, else make sure you stress the importance of meeting a specific deadline
Have been doing business with Derco for many years. Using a stat sheet does not make a piece of jewelry as Derco can. They have the expertise to do it right with the right settings and you ll get a brilliant piece of jewelry. Joanna who services me has the eye and understanding to get the perfect piece for your needs and your live one will appreciate the nice piece of jewelry for a lifetime.
We went to Derco Fine Jewelers to buy an engagement ring (!!!). It was a wonderful experience - much easier than anticipated. We worked with Chris who was awesome (very interesting guy!) and he really helped us find the right ring. And it turned out to be very affordable - Thank you Jhon!
Paid 500$ deposit for a ring. Item was not ordered or received, and Derco kept the deposit. Do not recommend.
Best service I have ever had. The place was packed, but Greg helped me pick the most gorgeous ring and made my time here beyond pleasant. I can't wait to come back for my future purchases.
Great selection & service. Willing to work with you to find the perfect ring!
Got my engage ring here. Lots of options with big range of prices and very good service and post purchase service.
Beautiful jewelry and amazing service! Got the engagement ring and the wedding bands here!
I won't shop anywhere else! Been coming here for over 25 years. Excellent customer service & selection. Shout out to Judy Yeh - she's incredible!
This place is THE BEST. Absolutely incredible customer service and staff, with a huge focus on quality and professionalism. I trust them with anything. My wedding ring center stone came loose (not from their store) and they fixed it promptly, with amazing attention to detail. I am a lifetime customer.
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About Derco Jewelers
- Website
- dercodiamonds.com
- Phone
- 4156267442





