Depanero Review

So I went to the keyboard, I dropped a key and said to ask if it can repair the warranty, as the laptop was only on the desk. The answer was that it was "not a hoop" when it was nothing like that, but "they found hard on the hard side" and they want to change it. I find it dubious, because I never had problems with my hard drive. I guess My guess is that I will put a bad one to get the good one. The conclusion is that on Monday I will start with ANPC

I bought a phone from eMag I sent it to the service at Depanero where they kept it for 10 days and it sent it back to me unrepaired without any explanation I called I asked why it was not repaired I was told that it is interested in case and returns with information since then 2 days have passed and they have not returned waiting

Repairs take too long, even simple ones. I, for example, kept my laptop for about a month just to reinstall the operating system

Extremely unprofessional attitude! After a year and a half of use, the defective product sent by me for warranty service is returned to me without being repaired!

In reality, their goods are without warranty!

They publish only positive reviews about their goods. Don't be fooled by the reviews! They are not objective!

I made sure that Emag has an extremely low value for one customer.

Despite my unwillingness to be your customer more, you are obliged to correctly fulfill the warranty conditions of the appliances I have purchased from you.

The sole purpose of a bakery is to bake bread. Accordingly, the defects described by me occur during operation of the device, ie. when I put all the ingredients to make the bread and the appliance starts to run its program.

Ask your boss in Romania to hire competent service workers or train them at a high level so that even basic damage, as with my bakery, can be identified. It's not complicated.

I hope you do not have a hidden policy for repairing damage, as in my case, and this is due to the low competence of service workers.

At the moment, this action of yours is making me uncomfortable. You do not comply with the legal guarantee! The device has not been with me for two weeks. I have to record a video and write you a detailed analysis of the damage, which is not my job, but the duty of your service workers, who are obviously incompetent. Then I have to wait another two weeks for your "expertise". And if your service workers are not aware of the defect, will you still advise me to make a video and a detailed analysis of the defect. Or will you secretly hope that I get tired of going to buy a bakery from Technopolis?

Have at least a little responsibility and develop a business appropriate for 2020! It is not 1993 at the moment.

Very satisfied. They solved the problem very quickly.

I had a laptop bought from a Lenovo distributor, and it does not charge ... I have been walking for 3 weeks here because they do not recognize the invoice sent by the distributor and they need an approval from Lenovo, (I repeat better of 3 WEEKS), I would not recommend the neighbor who lights his cigarette in the elevator: P.

PROFESSIONALS! I sent a laptop on Monday and on Friday I received it perfectly functional. It lasted longer than repair. What I liked is to inform the customer on the troubleshooting site at all times, regarding the status of the product entered into service.

Very prompt. The product was picked up quickly, repaired and shipped just as quickly. The repair, impeccable. Recommended!

The most frivolous. I have been with a defective product for 14 days and the courier did not come after him

Warranty from emag for a starlight smart full hd bought in the spring of this year in March ... I specify that my wife and I were out of the country and we did not connect this TV for more than 17 hours at the outlet when we back in the country and in a sin this month's evenings on the display simply appeared sparks instead of image .... l.I disconnected from the socket and looked for the guarantee .... and today I was called and MI was told that it can not be repaired without a fee of 800 lei and CV to be repaired taking into account that I sent a detailed email about how this product works and the repair request was accepted based on warranty finally ... something embarrassing

Front desk very polite! Very clean inside. The process of turning in a device to be diagnosticated was fast and accurate.

I recommend! The only company! Serious ! Promta! Extremely Fast Takeover Service! Information! Available for you! No matter the time! I keep you up to date with all the available means, the state of your product, carried by the courier company, (The state, when the parts come, the delivery back to the client's home, all the honor so far! Keep it so! I wish you a lot of Bafta! Soon, the unserious companies! They disappear! I assure you! I just stayed the Professionals! I had a TV on the dance,
1 x Smart Samsung LED TV, 101 cm, 40K5502, Full HD RSGEMAG1706693X_UE40K5502AKXXH) It was brought and repaired in 3 days! Keyboards the same! They could not? They gave me Intangible Money back! Although, I wanted the keyboard, if I could not fix it ... that's it ... And the guys from the courier, and their whole gratitude! M have helped to splice the product correctly, Because it was a Smart Tv Enorm! Wall mounted! I did not know how to rebuild it without dancing! Pixy.

The first contact with them, in April 2018.
Chicco stroller, whose wheel had broken.
All stages were ok: ordering the courier, picking up the product, sending it to Chicco service, effective repair and return. It lasted about 2 weeks - reasonably given that it was during the Easter holidays.
They changed both front wheels - the job looks well done.
In addition, the whole procedure was convenient and free - I did not pay any courier fee or anything else.
For this interaction -5 *.

The second experience was not so successful.
I requested the sending of a product in service, through emag and I described, as accurately as possible, the defect.
They picked up the product, checked it and informed me that the defect is not covered by the warranty and can be remedied for a fee, requesting a much too large amount, in my opinion.
I refused, so they returned it to me at no extra cost.
If he had carefully analyzed the request for service, there would have been no need to walk the product back and forth, and I would have wasted time with packaging, courier, etc.
For this interaction -2 *.

Thanks beautifully for promptness, you are among the few companies that keep the customer informed about everything that is going on with the defective product. You really caught me in a nice way!

I went to repair my laptop in December, and when I picked it up I found that during the repair the camera (glue or something like that was put on it) and the display were damaged.
I contacted the team by e-mail and I was told to return to service, the repair done being still under warranty (3 months). But, when they made the diagnosis, they refused to take responsibility for the damage, forcing me to pay 540 lei.

I mention that the first repair consisted in replacing the upper case of the laptop, where the damage also occurred. Since at the second diagnosis the upper casing did NOT show traces of sales, it is logical that the last people who walked there also caused damage (ie the Depanero team).

I will report it to ANPC because it doesn't seem right to me that when I take a laptop to be repaired, it will return even worse.

DISASTER
They told me that the problem was solved and they closed the ticket. BUT I DIDN'T RECEIVE THE PRODUCT.

ZERO VALUES AND SERVICES

I bought a Tefal Ironing Station. After a year it broke down, being under warranty I was "forced" to send it to them.
Everything has changed in it (pump, boiler, solenoid valve, sole and circuit). After 3 years it broke down again. I also sent it to them - repair cost 400 lei (they changed the solenoid valve and the boyar). After 3 uses it broke down again - repair cost 180 lei (they replaced the pump).
My grade is given for unprofessionalism. If I had known that the repair would cost a total of 600 lei, I would have opted for a new station.
I sent the product in the original box, with slightly damaged polystyrene. He returned broken (photo).
The station has a cable and hose clamping system, they were left free, they did not bother to tighten them correctly.
Clearly, I will avoid them in the future.

After more than a year since my daewoo KQG 1N4A microwave broke down and I searched for various service ... I turned to depanero ..... they immediately sent the courier to take the product ... they said kk did not have the song send it without paying anything ... was the front plate ... I knew ..... I paid 140 lei taken and brought with the courier at home ... I did not move ... what can wants more? Another one was 450 lei the same ..... thank you ... I'm calling ..... and I recommend ....

Miserable. I had two experiences with them. One for repairing a TV that they managed to damage completely and another with the installation of an air conditioner through a voucher bought from eMag. Avoid - if you can turn to other companies. I'm not even surprised by the google rate.
More recently, they have a pregnant program, as if we could all fit in the classic 9-17.

After about 2 years I go up from a star to 4. Fortunately, my last experience with depanero was unexpectedly good. I took a TV from the service, I didn't check and at home I saw that it had a broken screen - it's my fault that I didn't check (new, sealed TV). They changed it for me without comment.

I was very pleased with the quality of the repair and the short repair time. I recommend !!!!!!

I was called as soon as the product arrived at Depanero. My product was repaired after 5 working days. I am very pleased with the services offered.

Seriously, major delays in repairs, and in some products purchased at the promotion I give you the money back to lose, instead of repairing them.

It takes an eternity to repair a minor defect and I don't even show professionalism.

Some incompetent and abusive. If you do not threaten it with anpc it does not solve anything

Quickly on the subject .. They replaced my product .. being in warranty. Thank you .. I recommend ..

Very frivolous!
They broke my TV screen and said that this is how it was taken over by them, the only problem being the disappearance of the image.
Don't call on these unskilled people.

Avoid Depanero as much as possible, is the WORST company ever.
They are unprofessional and don t repair your products properly.

AVOID !!!

More than disappointed. I figured that if I ignore all the negative reviews and only consider the good ones, nothing bad will happen to me.

For 3 weeks my laptop was kept at the service in Bucharest, I was ordered wrong parts and many more, for a simple battery change!

They have far exceeded the period of "maximum 15 calendar days" and I was told that it will last somewhere between 30 and 60 days. Here you go ? On a 6300 lei laptop do you allow the dynasty to cheat?

I asked for the laptop to be sent back to me as it is and to repair my money because Depanero is not doing any good!

I apologize to all the people with negative reviews that I ignored. I have now seen what Depanero means. Please think twice before ordering from emag!

Prompt, operational, professional; the courier came on the same day that I made the request to Depanero, and after 2 days I received the repaired laptop.

Everything went ok for the first intervention .... I sent some speakers that repaired .. but when I received the speakers after 15 days one of the satellites was hit (protective frame on the speaker) I called the debugger and everything was resolved. ... they sent me a new protection frame
I have been thinking a lot about whether I send the speakers or not to the bag due to the negative reviews posted here
Everything went well
Satisfied!

Laptop sent into service 3 times and sent back as it was..After a month without a laptop, after a month of requests, having fast service (5 working days) and being always outdated, only after I read it to the lady (who was really nice) that in my contract it is clearly written "free replacement if the repair was not done within 5 days", they agreed to tell the people on the flank to replace my product.
* The 2 stars strictly for the lady / lady from the call center who explains well and has patience. *

Positive experience from all points of view. With all confidence I recommend.

I interacted 3 times with the company, through Emag, always with problems. The first product returned in the same condition, then they told me that they replaced it, when in fact the series was the same, later I solved it. A vacuum cleaner that whistled, I mentioned that the problem is not from the filters, the service people changed the filters, the product whistled again, after 3 days out of service, but the warranty has expired and I can only repair it with my money. Thank you for wasting my last chance to repair my product under warranty.

I took an electric oven to repair it, and within a few days it was ready. I one I am satisfied with the services provided by the depanero, instead the type at the reception customers should show more respect for the client in the future.

The problem was solved as quickly as possible and with professionalism. recommend

The worst experience. I had a TV in service twice for the same defect. When I got home I found that the TV plug was broken. Of course I returned with the product to the service and of course I had to check it when I picked it up. That's it ....... I recommend when you take your product from the service to check it with a magnifying glass.

Honestly I'm sorry to read some unpleasant experiences ... I only have words of praise. Very fast ... starting from my notification, the next day the courier came to pick up the defective product under warranty. In one week I already had at home the product replaced with another sealed. Congratulations!!!

Simple!
I noticed one of the two products they picked up repaired and brought back!

Their services would probably take 2 stars, before 89.

Very pleased. I was kept up-to-date step by step during the repair.
Repair done quickly at a reasonable price

They lost the product and do not want to replace it.

Hello, I'm from Cluj Napoca and they were very prompt with us, they solved our problem by phone, because it seems that it wasn't a proper defect in the freezer but a situation with a non-existent defect, but I want to tell you that the technician was very professionally he realized what maintenance operation we have to do and in this way we did not carry the team on the road and we were able to use the product.

Everything has settled quickly and efficiently. Thank you!

From Monday to Thursday the product was sent, repaired and returned.

The guys from Depanero have proven their total professionalism to solve my case. In my case they behaved flawlessly. They even contacted Lenovo to make a special request to cover the cost of repairing my product. I had a very pleasant experience! Recommended!

I sent a ZTE Axon 7 with problems to the camera (vibrate and not focus). We were reluctant to review, but they fixed the problem successfully.

Problem solved very quickly, very good communication. In a word you are very profound. Thanks!

Defective TV, I called DEPANERO, the problem is solved!

Very prompt in solving the problem. I left the product on Monday at the Depanero headquarters, and on Wednesday I already had an email announcing the resolution of the complaint (in this case - product replacement).

Hello, I have sent a guarantee guarantee since the end of January and we are on February 17th and have not received any reply

Alas their mother, they will not have to do their job. They were so handicapped that I bought a laptop from emag that did not work (the hard problem does not see it in the bios), after no hours of use I sent it back and they wrote me traces of wear on the report. Now I ask you normal people at your head, HOW EASY CAN MAKE A MAN IN AN HOUR WHY YOU JUST WANT TO WIN A WINDOWS ON THAT LAPTOP

I sent a defective bread oven to them and after a few days they let me know that I can't fix it and to choose between taking the money back or a new product. I mention that I had 2 more days of warranty but that was not an impediment. I heard ugly things about them but I had no problems. I was really pleasantly surprised

Always when we had a problem, people did it well! I highly recommend!

They were receptive and solved the problem in a short time.

Very polite and instructed people. Even though the repair was not possible because the spare part was not on stock, they have presented very well all the available options.

Yes I do not understand where so many grades of 1, as I am very satisfied and happy with the service offered. Let me explain. On June 29, I took the Iphone 5 to Emag to change the battery, I explained very clearly that I need a phone back in maximum 2 weeks, as I leave the country for a year, this was passed on the order card, after a week on 8 July a boy from the Depanero service called me to ask me if he would do the repair, I told him that whether he did or did not want it on the 13th of July. Good. From the 8th to the 13th I called every day and spoke to all the operators reminding them of my complaint. Of course, I left the country and sent him exactly after I left to be sure that if I do not pick him up in 15 days I pay 5 lei a day and over 180 days I lose the right to him according to the service sheet. It hurt him fixed at the ass, gross dissatisfaction, disrespect. Execrable.
PS. Now the new battery plays on the phone and the phone does not turn on. Great bastards. They need to be disbanded.
My granddaughter with an allview shit bought by me only in the service stayed with him of course until she left the warranty. Huooooo.

I benefited from a prompt and quality service for repairing a laptop.

I filled in the form on Saturday, I haven't received the confirmation email yet ... (maybe it's the weekend and this would be an answer, hopefully) I'll be back with an update to the stars after the experience with you

EVERYDAY DATE WHEN I CELEBRATES DANCES, AND WERE FOUNDED WELL FINE

I had a blender that failed, because nothing could be done to me or the money was returned. There were no problems, you have confidence from the depaero. We put the difference and bought a nice red microwave oven. primesc.V mul umesc.
.

I called the phone number on the internet 20 min no one answers ... 10 o'clock in the morning everyone is busy so they lost a customer ..but at such a big company maybe it doesn't matter

I am very pleased with the promptness. The repair lasted very little.Thanks Depanero.

A company full of jokes ... In recent years I have had to address them five times, with five devices under warranty and each time they found something to refuse my repair. Of course, they assured me that I could make the repairs on my own money (every time I reached amounts that competed with the GDP of an average Central African country ...) I came to believe that maybe they don't even have troubleshooters, but only employees. who sit on the phone and make up excuses to refuse requests. I ended up avoiding buying from emag, just not having to work with them.

Coffee espresso sent under warranty because it didn't make coffee at all. Their answer was manifest and they sent the product back to me but with several defects, broken display, cracked case. Lack of professionalism, it seems that my device reached a beginner tomorrow and took great care of the device. Although I have an extra guarantee and an extended and paid guarantee of around 500 lei, it doesn't help at all. The product had to be ready in 5 days. I don't even want to think about what's inside the device if the outside is already broken and cracked. I requested the replacement of the product and I'm still talking, now the people from the service where they sent it for repair are to blame. Shame on them. I DO NOT RECOMMEND at all the lack of professionalism.
Finally, after almost 3 weeks, it was decided to replace the product. Thanks

It took 8 days instead of 4 finding, another 6 so I can take the product back NEREPARAT !!! It was about HTC U12 +, it overcame its problem, I probably know how to put the most foil on the screen ...

Thank you for your promptness and professionalism. Very good communication with customer service, I was notified by email and SMS of all stages of the product, from takeover to delivery. The only downside is the quality of Urgent Cargus services you work with. It took longer for the dances to pick up the product from home than the repair itself.

Prompt product recovery, fast and very good repair.

Sent my video camera to them, got it back fixed in 2 weeks. I almost think it works better than new .

Prompt and correct service: product with irreparable defect and the value returned on the spot. Congratulations!

Unfortunately I can't give less than 1 star. My experience with this vacuum, as I can't call it service, is unpleasant. I took Xbox one x into service as it kept crashing. Their response after 2 weeks of product detention was that the defect did not manifest itself. I sent videos but in vain. I asked them to show me how it was tested and nothing. This happens in the first 6 months after purchase. I took the product from them and decided to unpack it. I replaced the thermal paste and everything was ok. These "professionals" are in line with the emag and their interest in remedying the guarantees is zero. They are kept behind by the emag so that the latter can take a step towards some guarantees. Goodbye EMAG! Goodbye DEPANERO.