While the mask seems well made, the elastic straps are incredibly fragile. When I tried to put the masks on, the elastic straps snapped off, making the mask useless.
When I contacted the company for a refund, they offered me a coupon. Why would I want to spend more money on a dangerously flawed mask? To risk my life even further?
We were pleased to be able to buy N95 masks from Demetech, as an American manufacturer. At first we had some problems with the elastic bands breaking off the cup style masks. We contacted Demetech, who responded promptly, let us know they had updated their design, and gave us a discount on a new box of the updated fold style N95s. Those have been great! Reasonably comfortable to wear, even with glasses,and very durable. No problem with the elastic! We also had a box sent to our son. Thank you. I highly recommend Demetech.
I ordered and received quickly 20 N95 masks. At first use one strap came immediately unglued. I called the company. The "press zero for immediate assistance" prompt produced a long want and an eventual cut off. On second and third tries the "press zero" route gave a "that number is unavailable." I sense that I made bad decision to buy them based on what I read to be a favorable newspaper article. I do not trust the remaining masks to stay glued if I were to venture forts with one. This might be an isolated case, but, alas, it is my case.
I was thrilled to be able to buy real n95 masks and purchased both the cup and fold styles. Both types have a great seal, are very comfortable and can be worn without fogging my glasses. Thank you so much, DemeTECH!!
First and most important, they fit great. I grew my full beard back after twenty years being respirator qualified. These masks have a foam nose piece. It provides a great seal to prevent fogging my glasses. The full size gets under my chin. I get a much better seal than the KN95s we've been using. Shipping took a while, but we also had Winter Storm Uri in the middle of all this.
And, they're made in America!
*Updated Mar. 31, 2021*
Demetech reached out after my review. They sent a new box of the N-95 cupped masks very quickly. At first glance, look and feel, this new batch appears to be a much better quality than what I had originally received so I have changed my rating from a 1 to a 3 as of this time and will come back in a few weeks with an update to make sure this batch holds up. I appreciate Demetech reaching out quickly to resolve the issue. Mistakes happen, that's life. It's how a company handles these types of situations which makes all the difference and I don't see any reason why I wouldn't do business with them again in the future.
*Original Review*
Was excited to finally get ahold of N-95 masks, especially to support a company in the USA ( New York Times article led me to this company ). Unfortunately, that's where everything ends. I don't mind paying a slightly higher price for a superior product, but these masks are anything but superior to other N-95's I've used. Bought a box of 20 for $88.30 after shipping at $4.42 per mask. Other N-95's are half this price. After I received the shipment, 4 out of the 20 masks nose pieces did not have adhesive and fell off the mask. I only wear these masks when I go into crowded public places which is not often. I've had 3 masks, where the straps have broken after a few times putting them on. They all break in the same spot as the previous mask which shows flaws in quality from Demetech. BTW: I have a small adult sized head and I'm not stretching the bands beyond normal means to wear the mask. I call customer service and no answer! So much for getting the quality and integrity of a company that touts, 'Made in the USA" at double the price I would pay elsewhere. Their BBB rating is a 1 out of 5 as well. That says a lot!
I just ordered 3 packages of masks. After payment, I got a confirmation emails, which had my wrong address, my apartment number was missing. On top of that, when I clicked on the Track Your Order, I got a blank web page that gave me Not Found 404, Off the grid message! I emailed and phoned no answer regarding my complaint.
Just like the other customers in this review, I'm disappointed and mad.
I had to file a complaint.
At this time, I would not recommend this company, until they get their online system in check.
I want my money back...now.
Edit: 02/27/2021 I just got my first package today. So far so good. I ordered more because I'm working in public education. I will follow-up when I get the rest. I was able to get a hold of a customer service. Masks are good quality. I haven't worn them yet.
I just received a box of the fold style N95 masks and they fit fine. They have over the head elastics, not ear loops. Shipping did take about 10 days, but I wasn t in a huge hurry. Very glad to have them and to buy an American made product.
I read the NYTimes article and ordered a box of N95 masks two weeks ago. The tracking information goes to a blank page. I am beginning to believe that this business is a scam. UPDATE: I finally received the masks on 3/1/21. I ordered them on 2/9/21. The winter storms may have played a role in the delay, but 3 weeks for a UPS delivery is unacceptable. So, the business isn't a scam, and the masks are noticeably better protection than the KN95 masks that I had been using.
Update and upgrade from 1 to 4 stars: after several weeks of hearing nothing back from the company, a new customer service rep responded who promptly addressed my problem. They replaced the box of masks that didn t look right, and allowed me to select the cup-style instead. These arrived quickly, and with a free box of ASTM level-3 surgical masks! I prefer the cup-style masks quite a bit, and none appear to have the possible defect I d seen in the original box. Customer service improved tremendously, and the new masks seem perfectly fine. Still holding off one star because I don t trust the appearance of holes from the strap fusing process in my original box.
Original review: Bought a box of 20 n95 masks based on the same big newspaper article others have read. Cost a lot! The first time a mask was worn a strap broke. Then I looked closely at all the masks and discovered that on 8 of the masks, where the strap was heat fused onto the mask, something hot touched the mask itself and melted a round hole in the mask adjacent to the strap attachment point. I emailed them a week ago to ask about this and have heard nothing. Such a huge disappointment that after finally finding approved US-made masks they are of worse quality than the imports I ve purchased previously and the customer service is literally zero. Buyer beware.
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