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J
3 years ago

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L
3 years ago

I purchased a De Longhi oven mod EO1490 W The time...

I purchased a De Longhi oven mod EO1490 W The timer was out of order: it was possible to set the minutes, but impossible to go back. phone to the shop that replies that it is "normal" for the timer mechanism to be More

A
4 years ago

I write here because it is the only "online" way t...

I write here because it is the only "online" way to communicate with your company.
I have a model EC220CD coffee machine since December 2012.
Assuming that since the purchase I asked myself why it didn't produce a coffee worthy of the word (every day was a moral struggle against myself for not deciding to return to the old moka), last September I find myself forced to take it to assistance for copious loss of water, during and after heating, from the boiler (the central round part with small holes and a screw in the middle).
The machine is perfectly repaired after only 3 days, (excellent and prepared assistance center in Messina).
I take her home and today the problem is repeated.
Called assistance I am confirmed that they, by returning the machine to the fault, will be able to solve only that single problem, without being able to guarantee that it will recur in the future and without the slightest possibility of having Delonghi's authorization to change the machine, because the type of fault is not included in the list of faults that require replacement.
Now I wonder, but a company of 200 million and capital passes because it does not take a little more care of its customer, perhaps by inserting an online platform to communicate the problems with the products as the undersigned is doing (among others in this office)?
I hope there is a courteous answer to this, because I'm really thinking of bringing the car in assistance and GIFT THEM, so I will save the safe future costs of home / assistance / home transport, as well as take away the thought of wasting money trying this type of coffee , rather than that or that, wafers, coarsely ground, very finely ground etc, etc.
I inform you that the use of the machine is limited to max 2 times a day for about 4 times a week, and is turned on only to prepare coffee.
I hope to be contacted by the S.V. for a quiet solution to the problem of a customer who would like to remain so.
kind regards

c
4 years ago

I had a German bread machine for years, excellent ...

I had a German bread machine for years, excellent value for money. Never a problem, until the 14th year. Rather than opens it repaired I bought a De Longhi, to support the Italian market. I made a bad purchase. After just over a year, the basket began to lose the non-stick layer at the kneading blade, which is known to be carcinogenic. The company has never given me an adequate answer to my questions. I had to buy a new basket. They gave me one that is slightly different in size from the first and does not fit in. The company does not change it. The technician said that it is normal and has changed manually, by forcing the hooks, with the result that the drum jumps out of the car during the dough. In summary, it is two months since the machine was under repair, without knowing when and with what results it will be returned to me. De Longi is a company (in terms of my experience), which does not recognize its responsibilities. My judgment is bad!

f
4 years ago

I purchased a Colombina bagless vacuum cleaner wit...

I purchased a Colombina bagless vacuum cleaner with hepa filter. This electric broom is very loud. It is impossible to use it in small rooms. It makes a deafening noise, even to a minimum. How do you market such a product?

A
4 years ago

Bad experience regarding air conditioners. Mounted...

Bad experience regarding air conditioners. Mounted two air conditioners and never worked either of them despite various refills and technical interventions. In the family we had opted -bending- for Italian products. Unfortunately there is no comparison with other brands (Daikin and Panasonic in the first place). Never again de longhi.

G
4 years ago

I refused your products Since you went to produce ...

I refused your products Since you went to produce in ROMANIA, because it is not right to pay them at the Italian market price but you should pay with the ROMANIAN price and soon the MADE IN ITALY law will be approved which means that you can no longer do the Foxy !!!!!!!

About Delonghi

Delonghi is a renowned Italian brand that has been providing high-quality coffee makers, climate control systems, and breakfast appliances for over a century. The company's commitment to excellence and innovation has made it one of the most trusted names in the industry.

At Delonghi, they believe that coffee is an art form. That's why they have dedicated themselves to creating coffee makers that produce the perfect cup every time. Whether you prefer espresso, cappuccino, or latte macchiato, Delonghi has a machine that will meet your needs.

In addition to their exceptional coffee makers, Delonghi also offers a range of climate control systems designed to keep your home comfortable year-round. From air conditioners and heaters to dehumidifiers and air purifiers, Delonghi has everything you need to create the perfect indoor environment.

But it's not just about coffee and climate control at Delonghi. They also offer a wide range of breakfast appliances designed to make your mornings easier and more enjoyable. From toaster ovens and waffle makers to juicers and blenders, Delonghi has everything you need to start your day off right.

One of the things that sets Delonghi apart from other brands is their commitment to sustainability. They understand the importance of protecting our planet for future generations, which is why they have implemented eco-friendly practices throughout their manufacturing process.

When you choose Delonghi products, you can rest assured that you are getting high-quality appliances that are built to last. Their products are designed with durability in mind so that you can enjoy them for years to come.

In conclusion, if you're looking for top-of-the-line coffee makers, climate control systems or breakfast appliances from an established brand with over 100 years of experience in delivering quality products then look no further than Delonghi! With its commitment towards sustainability coupled with innovative designs & technology - there really isn't anything else quite like it on the market today!