Del Grande Dealer Group Review

So my sister works for DGDG and always told me if I need anything to give her a call, so I did and boy am I glad I did. She sent me Aaron Ulrich's contact info and from that point forward he truly made me feel like a VIP! He made the process so easy and stress free. I can't express how nice and helpful everyone was who I dealt with at DGDG. If you or your family are looking for a car I recommend you give them a call! Thanks again for everything and the family loves the car!!

I just had the nicest, most pleasant, and most comfortable new car transaction with Aaron Ulrich, from the VIP Team. He is easy going, down to earth, and stress-free. He is also completely free of even the slightest hint of that car salesperson sleaze . I drove out of the dealership with a beautiful new vehicle, with the exact features I was looking for, and most importantly, I was treated kindly, fairly, and respectfully through every step of the process and with every individual I encountered. I am a very satisfied client. Thank you!

The Volkswagen service department in unbelievably bad. Several years ago, I brought my car in because of a malfunction in the radio. I picked my car up after hours and had to drive home with two warning lights on. Various dashboard connections had been screwed up, and no one checked to be sure that all was OK before releasing the car.

Last week my wife brought her car in because of an air conditioning malfunction. After keeping the car for 5 days and replacing various components, they released the car to my wife yesterday. Tonight I found that 3 of the 4 dashboard air outlets were not functioning and that cold air was being released behind the dashboard! Again, no one had bothered to check that what they serviced was actually working. So now it's back to the repair shop for who knows how long.

Go anywhere else to have your VW serviced. This place is just incompetent.

Waiting for 4 hours for an oil change, tire rotation & car wash. There is no sense of urgency at this location. The service staff is snappy. Always on the defense with any question or request you have.

I gave 2 stars because some of the staff was nice.

I bought my car with Aaron and he did everything in his power (probably more than that) to get me the price I needed for my dream Jeep. Thank you so much Aaron and the guys at Fremont CDJR for all you did and continue to do with my services!!

Is it possible to love buying a car? Well, this time I did! I loved the entire experience. I've got to say, it was all because of Aaron Ulrich, from DGDG. What a professional!

At every step of the way, I felt like he had my best interests in mind. He worked hard to understand my needs and helped match me with the right vehicle -- I just knew I was in good hands.

Anything car related in the future, Aaron's my guy. Thank you, DGDG, for making my car buying process joyful!

There is very little product here and there is almost no one attending to your design, there is no and Ayi leave tdoo

The salesman was very knowledgeable and upfront honest a out son's finances inorder to purchase .

I been taking my Altima to dgdg Nissan service for years dealing with Nick Collins and thanks to them my car still runs like new. They are very honest and work with you, never trying to sell you something you don t need. I love them so much that I ended up buying a Nissan Rogue and continue to get excellent service from Nick.

It was one of the worst overall experiences i have had at a car dealership. Sales rep by the name of Mia used racial references while talking to a former employee while in front of me. Was sold a car with bald tires and the car was not even detailed. Overall customer service is bad and it does not seem like they are interested in helping anyone if you don't fit the mold for what they are looking for. I wouldn't recommend going some place else to buy a car.

On July 16 Capital Mazda in San Jose sold me a car with bad brakes. This was obvious the first day it was driven in rush hour traffic. I called Capital Mazda and took it back immediately. Capital Mazda assured me they would fix the problem.

Capital Mazda called me a week later saying they had installed new front pads and rotors. To be clear it took Capital Mazda a week to install new pads and rotors on a car they claimed had passed a safety inspection!

I get the car back for a few days and notice issues with the rear brakes. I go for a test ride with a Capital Mazda mechanic. He agrees the brakes have an issue and says "we are just going to tell you that's what you get for buying a used car." He also says the control arms are damaged but not unsafe.

An independent mechanic says says the Co trol rear pads and now the rotors need replacing. Sure. I was lead to believe thar I buying a safe used car.

Compounding matters, the sales rep knew that I was working away from home and needed a replacement car due to an accident.

I knew the vehicle I wanted and Google said Capital Mazda had it. I test drove it and we discussed price, registration and fees and and sales tax. No sales tax in my home state and it was factored into my buying process. I was assured the plates and registration would arrive in Oregon. This was not true.

Capital Mazda can not register a car without a California address. After many calls I reached the person who files Capital Mazda's dmv paperwork. She said the sales reps knew better. She said sent my title to Oregon. She did this just days after I called the sales rep and was assured that the plates and registration would arrive in Oregon.

I trusted that sales rep. I waited on those plates for three more weeks. Finally, I called the dmv. They had no records. I trusted Capital Mazda and now my only option is driving to oregon with no plates. But first I will need to repair the rear breaks.

Sincerely, Unhappy Customer Joel Leahy

If you are deciding to finance and purchase a "USED VEHICLE" in the Bay Area, I suggest you contact the People at Del Grande Dealer Group! After securing financing through Ellen and Holly from San Mateo Credit Union along with the help of their Team, they connected me with Uwanah who is the Online Product Director for D.G.D.G.. I literally went from picking out my Vehicle to waking up and having a Professional Driver Team drop off my Vehicle in my driveway. I even screwed up the paper work and they sent out another professional Driver by the name of Ben. Not only was this dude on time, he came to my work! Unbelievable. Not to mention the Car looks better than the pictures! So for all you naysayers and skeptics who are reluctant to purchase a Vehicle online... I say its all Good! Great Service!

Aaron U. was awesome and had all the paperwork ready for us upon arrival. We love our Ford Explorer!

Del Grande Dealer Group owns a whole set of dealers on this street including dealers that sell VW, Ford, Toyota and many others. Their buying center allows you to bring you car and sell it to them. Their process is super easy and rather transparent. You can get an instant cash offer from Kelly Blue Book and they'll pay you that amount stated online or even a slightly higher one. If you just want to get rid of your car in an easy and quick way, then their buying center is a great option.

I love DGDG. They treated me fairly and with respect, without any bullying or pressure. By contrast, other dealers just try to impose a purchase on you with no regard for your actual needs or budget. Not DGDG. I am happy and confident with my buy.

Stevens Creek Infiniti is THE best car dealership I've been doing business with. I brought my Q50 Hybrid in today for its 35k service and recall installed and the car runs as well as it did when I bought it with just 200 miles on it. Nora Vong set up my appointment and Service Mike Lyons handled the car's service. While there have been some personnel changes there, Stevens Creek Infiniti still has THE best customer service and mechanics in the auto business. They gave me a loaner car while they did the service to my car which came out washed and polished. If I could give them 10 stars, I would! Bravo, guys and gals, once again!

Aaron and the VIP Sales team worked extra hard to get the lease terms we wanted for our new Bolt. Once we'd agreed on terms, he had all the paperwork ready to go at it took less than an hour at the dealership from when I got there and when I was (silently) on my way home. See you in 36 months!

What an experience. Aaron Ulrich from the VIP team walked me step by step to secure a 2016 Chevy Camaro SS. I say he should be employee of the year and we were only 11 days into it.

He was booked solid on the day and it looked like we weren t going to be able to meet for a few days due to our schedules. He ended up having a cancelation, in which he called to see if I was available. I test drove two Camaros at Capitol Chevy, and Aaron knew he had the right one for me. However, it happened to be in Fremont. We both drove up there and secured a great deal for me. Can t thank the entire team enough for landing my dream car. HAPPY customer. Aaron, thank you for all your help along the way! #DaFeels

So awesome best place ever. Great people to help you out and answer questions.

The maitanace advisor missinform me that my car key only had one year or 12k miles Warranty so I had to buy another key for my long trip ...later I find out that the key has 60k or 5years ....now I have 3 keys and $200 less

Aaron Ulrich at DGDG totally hooked me up with a great used truck at Capitol Buick GMC. Not only did I get exactly what I was looking for, I also saved so much time by not having to shop around at all the dealers. Many thanks to Aaron & the Capitol Buick GMC team for making the transaction easy. I wish customer service was this good everywhere. Thanks!

No better car buying experience ever! The VIP service from Aaron Ulrich and Adam Ischia with the DGDG VIP group went above and beyond over the top. All of the details were handled, totally professional, and they made my entire family feel like we ve been great friends with them for years. These guys are All Stars SDG!!

Thanks for an awesome experience DGDG, very highly recommended to anyone looking for a new ride.

Aaron Ulrich from the VIP team could not have been better. He s truly an asset to DGDG. Thanks Aaron.

Kind of seemed like they didn't care that there were some problems with the car purchased. I've attempted to bring it on for service appointments and they keep telling me I need to go to a different branch of their dealership to get my car serviced. Mildly regretting getting the warranty.

Im so happy with my new car !!! Even better service was exceptional. Aaron Pullen was so pleasant and knew so much ! So glad we got to work with him, definitely will be referring him to family and friends !! Thank you Aaron and thank you DgDg for having people like him on your team

Very good service cute cars and sellers very efficient and friendly

Staff friendly. My battery was replaced by the Chevy mechanics. But they put the wrong screw in on the negative terminal. Now it doesnt sit all the way down on the post. And they want to charge me 40 dollars to replace the enitre negative terminal. Disappointed because I looked at the battery posts before to see if there was an issue in the first place and have only had the car serviced at the Chevy service and its where I bought the car.

I had a fantastic experience with Aaron Pullen at DGDG. The process was easy and very straightforward. Aaron is incredibly organized and responsive and always makes you feel like you are his only customer. I can't imagine buying a car from anyone else in any other way. Thank you for all your help!

I've worked with DGDG before with a great experience in terms of communication, price, quality and customer care. I felt incredibly well cared for, which is why I still use them when living in San Francisco. I certainly could use a dealer closer, but I don't want to.

The experience I had yesterday topped the one I had 3 years ago. I already knew what I wanted and DGDG got me my car with 1 day of me reaching out. I worked with David, Aaron and Adam and couldn't ask for a better trio.

They made everything absolutely seamless and were incredibly attentive. They thought ahead and I really appreciate it.

I feel so confident sending my family and friends their way as I know they would be invited with the same care.

This dealership group takes pride in what they do and continually works to improve making them exceptionally worthy of anyone's business.

Thank you guys for putting me in a car I'm excited about and making the process enjoyable!

Bought a Fiat 500X for my wife here. Got the best service package so she wouldn't have to worry about her vehicle. Time for the first oil maintenance, and they say they no longer handle Fiat Servicing. We will now have to drive to the next dealership 45 minutes away to get service.

Thanks DGDG! :/

Our Sales Rep, Aaron Pullen, was able to help us find a great deal on a lease for a 2017 Subaru Outback. Even though it was his day off, he was quick to respond to our texts and was able to complete the pre-paperwork before we even arrived at the dealership to sign off on everything. We really appreciate him coming in on his day off to get us taken care of. Great customer service!

My wife and I went to the DGDG Capitol Ford Dealership to buy a used car and they refused to honor the price clearly listed on their own website for the specific car we were looking at. They updated the price to something substantially higher as soon as we walked in the door. Next they flat out denied that it was ever listed at the original price that I saw that same morning when I called. I had to go home, pull up the saved printout of the website showing the price, and escalate the issue up to the general manager just to get them to honor their own listed price.

A customer should not have to go through all this when they are trying to buy a car. A customer should not have to put up with this level of false advertising and lying, even at a car dealership.

I am not a happy DGDG car buyer and I would strongly recommend that people look elsewhere or prepare for the dealership to rip them off and lie to them repeatedly.

"My sales person Kevin (Capitol Expressway Subaru)
was absolutely wonderful and extremely pleasant, and Maria the lady who did my paperwork was also very pleasant. NOW!!! Sam the finance closer on Capitol Expressway Subaru, he was opposite of my experiences with Kevin and Maria. I asked Sam if I should buy the car 40k in full, he replied it didn't make a difference because they don't make any more money. WOW!!, 40k is no big deal according to Sam. That's a great way for the dealership too loose money. Sam's comment was followed by I couldn't afford the car and to go find something cheaper. WOW!!! Super professional. Sam said I could go somewhere else while standing up in front everyone on the sales floor holding $20k in check vouchers from CarMax as my down payment. This guy is not Del Grand Dealership material, he's too aggressive and his delivery is horrible. He belongs at a Dealership on San Carols where they are demeaning to their customers.

This review is for Sales Rep Cody @ DGDG Capitol Ford.

My husband and I were looking for a new car that would fit into our budget. Cody was professional and spent the time to answer all my questions. At the end Cody went above an beyond to introduce us to the new car.

I highly recommend seeing Cody if you're looking for a new car.

We helped my son purchase his first car. We thought since this place was big and looked like a great place to purchase a vehicle we came here. We have had the car for 9 months and it has been there several times. We now have to take it back for the 3rd time this week because it is leaking water in it. We just picked it up yesterday and they said it was fixed. Full of water again today. Thank you DGDG for making the first experience of buying a vehicle memorable.

We have had such a bad experience trying to get our Ford Explorer fixed. Our car was in the shop for nearly a month to have it diagnosed with a timing belt that needed replacement, and there were also some metal shavings noted in the oil. A few thousand dollars later, the car was supposedly fixed. However, two days later, the engine began making a terrible thumping noise. When we brought it back to the dealer the next week, we were told that this was a new issue, and that they would need a couple thousand dollars more just to diagnose the issue. We have been unsuccessful in getting the issue resolved, both through talking with the manager and also with the corporate Ford office, so we will probably try another dealership and hope for better workmanship that comes with a guarantee.

Bottom line, it seems that honesty and transparency are lacking, and they do not care about customer service.

I dropped by for oil change with an appointment and it took them an hour and a half to do it

awful experience. first, the salesman sent me a follow up email said, the vehicle was taking extra money off. And 20mins later the same person sent me second email said, the vehicle was sold 5mins ago. However, i went back their website few days later to check out other vehicles and saw the same vehicle which the salesman told me was sold, is still display on their website with a higher price.

Aaron P. was very helpful and responsive throughout our process of acquiring a new 2017 Jeep Compass. Aaron was very straightforward with both my wife and me, earning our trust early in the process. Would highly recommend DGDG to anyone looking to buy a car in the Bay Area!

Great experience buying my VW Atlas and service department has been awesome.

This place will take their sweet time while your car is under warranty, I took my car there for warranty work and they kept it for a week without doing anything to it! Also I didn't even get a loaner car, first and last time doing business with these a**holes !!!

Describing Jon Grande's service as beyond exceptional is an understatement. I was disatisfied with my previous car and he helped me achieve what I thought was far from reach. He did so with great enthusiam and helpfulness the whole way through. I'm now extremely happy with my brand new Subaru BRZ! Would absolutely reccomend Jon to my friends and family without hesitation! I know I can always count on Jon with any future car concerns or needs. Thank you so much Jon!! :)

Adam is the best to work with! Thanks again for 2 cars within the same week!

Great service and Jonathan Morales was tremendously superb. I would recommend visiting Jonathan at the KIA service center on Capital Expwy for any services needed.

Horrible follow up. It is unprofessional to not respond to a person inquiring about a vehicle when you have promised to do so. What a rude way to conduct business.

They were very nice people.but they didn't have what I Was looking for.

Arron P. Was very helpful crew and did all he could to help our family same money! DEFINITELY will be coming back for my car purchase needs

-JR

Thanks to Aaron Ulrich of the DGDG VIP Sales Team, my husband and I purchased our minivan this past weekend. He was very helpful, knowledgable, and made the process extremely easy. He listened to what we were looking for and was sure to show us cars that would meet our needs. We would recommend Aaron to all our family and friends and would absolutely return to him when purchasing our next car!

Aaron was great! Helped me figure out everything I was unsure with and helped me get into the right vehicle for me!

Capitol VW lied to me about how to charge my e-Golf (and I made it clear this was a very important factor in my decision to buy) and now nobody at Capitol VW or DGDG is willing to do anything except tell me to try to sell the car! This is ridiculous, and I wouldn't trust them. They've left me with a car I cannot safely drive.

Amazing group of people at this dealership. I loved every minute of my experience.

Wonderful dealer group! Fixed Ops Director, Tully Williams, is the man!

Do not buy a car from Fremont Chrysler Dodge Jeep Ram
! Once you buy the car you are on your own!

My plates were never delivered after paying for them and the the head of finance, Salvatore Deangelo, has done nothing but give me the runaround and ask me to go to the DMV. Terrible service. Kevan Del Grande, this man should be fired by management. The damage he is doing to the brand will not be offset by how many high interest loans he is able to convince buyers to sign off on.

The DGDG group is better than this. I am very disappointed.

I recommend good cars. There are also used cars at very good prices. And it is a good service although sometimes it takes a long time to make the sale.

Aaron Ulrich was amazing! He was so helpful, answered all my questions, took his time with us, and didn't make us feel like we were being taken advantage of. He gave us a great deal and I would recommend his services to anyone. This was the best experience we've had compared to other dealerships we've been to. I am super excited to have a new car and I owe a huge thank you to him and everyone else who helped at DGDG Subaru. I am a happy car buyer .

Great place to do business, Ali was great on handling my transaction

Perhaps good service, BUT there is no waiting room area big enough for the customers! 5 of us are outside sitting on the concrete or standing around for the 2 or 3 hour wait time.
Yes, other options like going home or a walk are there. BUT this company makes millions off its customers. How about a reasonable waiting area????
I have choices and will go elsewhere!!!!!

Aaron Ulrich took great care of us when he sold us our new 2018 Jeep Wrangler Rubicon. He was very professional and very knowledgeable. We ordered the Jeep via email which was by choice and it worked out great as we were busy and not able to get to the dealership to do all that stuff. When our Jeep arrived, Aaron cleared his schedule for us in a moment s notice and met us at the dealership to deliver our Jeep!

This was a 5 star experience from a 5 star guy and dealership! Thanks DGDG and Aaron!

Lee

Adam was great from start to finish, walked my wife and I through all of our questions and options until we got exactly what we wanted

I ordered and purchased my camaro from Aaron Ulrich, who gave me the VIP car buying experience. I went in on Sunday to pick up the car and all the paperwork was ready prior to when I arrived. I signed a few papers and the car was all mine. Very quick and seamless process. I ll definately be calling Aaron again In the next few months when my girlfriend starts looking for her Subaru.

The Best Experience ever Buying a Vehicle. I ended up buying 3 Trucks for My Son & I business. Aaron Ulrich was the Most Professional Salesperson I have ever dealt with. I'm 59 years old have bought a lot of different cars in my life. I came home tonight & have already given Aaron's card to my Neighbor, who has been looking for a new car for month's. Thanks again to Aaron Ulrich. You Guy's have a Great Young Man working for You.

Over priced walked for about 45 minutes to an hour no one helped me!

We had an amazing car buying experience with DGDG! Aaron made the process painless and stress-free and we couldn't be happier with our new Jeep. We'll be back for our next vehicle!

I had an exceptional experience buying a car from Aaron Ulrich of the VIP team. Aaron made every step of the process incredibly easy, worked around my schedule and went above and beyond to make sure I got a great deal and that I was happy and comfortable with the process. He shared my level of excitement and enthusiasm about the car, which showed me he truly cares about the experience I have both during and after the sales process.

I took delivery of my new car around 7 pm, by which point the detailers at Capitol Ford had already left for the day. I had told Aaron that it was no problem and I was okay with coming back later for a detail, but that didn t stop him from personally detailing my new car. I am eternally grateful for Aaron s commitment to delivering an exceptional experience. Even though he had a full schedule and multiple customers to help, I felt like I had his full attention at all times.

Thank you again to Aaron, Capitol Ford and DGDG. I am truly a happy car buyer.

Aaron Ulrich was absolutely fabulous to work with! He came highly recommended and I was very impressed. I was treated very well and ended up with a spectacular deal on a new Jeep Cherokee. Julio Perez in finance was also EXTREMELY helpful. I would recommend DGDG to ANYONE looking to buy, lease or trade in a car! I've already been referring my friends and family and it's only been 4 hours since I bought the car!

A truly wonderful, painless car buying experience! Thank you, Adam, for making this so fast and so smooth!

Let me say: this place is THE place to buy cars. After dealing with Aaron Ulrich in VIP, I have left a changed customer, and has completely changed how I view car salespeople.

Aaron was beyond accomodating and went way beyond the call of duty to make sure I got the car I wanted. His knowledge and expertise in the field was outstanding. Aaron is one of the most likeable people you can meet, and I have been so fortunate to have him as my sales expert. The car he helped me chose was a Mazda6 Sport, and I couldn't be happier. Not only was I given a great price, but a great warranty to help me in the future! DGDG has some of the greatest customer service you can get. This was not your typical car sales vs consumer experience, but rather a team effort with a common purpose: to get YOU the right vehicle!

So Aaron Ulrich and Adam Ischia, and all the people at DGDG, THANK YOU for the opportunity to buy a car at an unbelievable price with an unbelievable sales team. Keep rocking!!

Not good folks, not fun to work with. Good car prices.

Frank Hernandez was awesome! He got me an awesome deal on a 2017 CX-5 AWD, and made me feel like "part of the family." I highly recommend the DGDG family, and especially Frank at the Mazda location for buying your next car. Super simple purchasing experience as well versus the haggling you normally experience in the backroom.

Monica was a fantastic rep. She was very personable, friendly, patient and provided lots of info, while never pushing to close a deal.

I had a stellar experience working with Aaron Ulrich and Adam Ischia from the VIP program. I usually hate going to dealerships because of all the unpleasant haggling and negotiating over prices, but Aaron and Adam gave me the lowest price straight away, no negotiating necessary. The experience was totally painless and I was in and out in only a couple hours. Love my new VW, and I am confident that I got the best deal! Would definitely recommend going through the VIP program at DGDG for anyone looking for a new car- what's cool is that they can help you out with any brand of vehicle, so you don't have to deal with a bunch of different people. Thanks Aaron and Adam!!

Thanks for your comments. I was thinking of going to buy a car oh but with 0 stars it is not very good. Something is wrong

Awful experience. Employees are rude and the service department is useless. I had to bring my car to them 4 times for a warranty repair on my fuel pump. They just couldn't get it right. When I asked for options like a vehicle buyback I was almost laughed out of the department. I had to buy a new car somewhere else. I just don't trust their work or ethics. Stay away from any DGDG dealer!

Never posted a review, but I had such an easy experience with Capitol KIA, i wanted to say something....
I live in Rocklin, CA about 125 miles away from Capitol KIA. I had been price watching cars for about 2 months when they had a car that caught my attention. I reached out to Capitol KIA to start to negotiate the car that I wanted. William is the online manager at this dealership. We went back and forth a few times, but he was very open and direct, which I appreciate being a salesman myself. We agreed on a price which I was very happy with, I drove down on a Wednesday night. William was off but Matt stepped in and did the paperwork with me... 1 1/2 hours and I was back on my way on Rocklin with my car.... This is how a car buying experience should be like, I applaud Capitol KIA!!!

I will never do business with Fremont cdjr again,

I just picked up my Ram 1500 from the service department early because I just found out that even though they said several times over the last few day its been there that theyre trying desperately to diagnose my transmission problems in reality it hasnt had anything done to it even though my apointment was monday at 8am and its now Thursday afternoon. they staff obviously has no problem lying to their customers and they should be ashamed. I didnt even receive an invoice for any "diagnosis" let alone an in person sincere apology for wasting my time.

Thanks for the great price and service! Purchasing my 4th car from DGDG was a pleasure!

Aaron and his team made it very easy to buy the Bolt. We knew little (discovered the car a week before), and they helped us understand what was available and how an electric car works