Laura Marshall

Review of Del Grande Dealer Group

We have had such a bad experience trying to get ou...

We have had such a bad experience trying to get our Ford Explorer fixed. Our car was in the shop for nearly a month to have it diagnosed with a timing belt that needed replacement, and there were also some metal shavings noted in the oil. A few thousand dollars later, the car was supposedly fixed. However, two days later, the engine began making a terrible thumping noise. When we brought it back to the dealer the next week, we were told that this was a new issue, and that they would need a couple thousand dollars more just to diagnose the issue. We have been unsuccessful in getting the issue resolved, both through talking with the manager and also with the corporate Ford office, so we will probably try another dealership and hope for better workmanship that comes with a guarantee.

Bottom line, it seems that honesty and transparency are lacking, and they do not care about customer service.