Very poor service. They leave an emergency notice for registered collection at a closed point for holidays. At the telephone number indicated to request information, the operators are always busy. Repeated and continuous phone calls without an answer. Bad service !!!!!
THE DEFENDINI SERVICE IS SUCK!
WHY DON'T THE COMPANY CHANGE?
STRANGE TRUE?
Good morning,
I would like to point out that I received a notice of deposit, at a date and time when we were at home in 2 people:
14/01/2016 Via Parma 1 Turin 11.55 am.
Furthermore, the notifier set is not explained (to facilitate recognition), but there is simply an acronym.
I don't find the behavior correct.
Available, Laura Criscuolo.
Bad !!!!! I answered the intercom because I was at home I fell and I found notice in the pit!
We are 3 bells with the same surname all at home and no one has received an intercom ... We go down to bring the dogs and I find the notices not in the hole but literally stuck in the spikes of the gate ... There is a customer service to report the thing??
A shame especially considering the importance of the registered letter as it is reported car plate and consequently it will be the stamp ... If by chance the notices were slipped from the spikes of the gate that among other things from the road passing cars ???
There are many people who would like to work well ... Review your staff
I thought worse than Italian post there was nothing but I was wrong. We are at the level of developing countries.
I called them and they solved a big problem for me!
Notice of stock in the hole. Too bad that at the time indicated on that given day (30/10 H. 13:25) we were home for lunch. Indeed, to be honest, I also accidentally saw the courier go away, and obviously I didn't think it was for me as he did NOT ring the bell (perhaps he found it open, perhaps it was opened by others). I check the traceability: there are two notices delivered, while I have found only one, and both in days and times different from the one in the hole. One is even left in the hole on SUNDAY 1 NOVEMBER!
Bad courier. It does not pass, does not even leave the warning and then I find myself with an injunction of the soris. Reading the other reviews I do not really understand how it can be used. Their disservice also causes serious do. Unjustifiable.
Bad organization !!! I received an aviso yesterday 09/01/2018 and I opened it to the messenger ..... there is nothing else to add I think !!!! If the work is reduced today so I understand why we go back like the Gamericans and not forward !!!!
Dealers for the notification of municipal police reports in Turin. Be careful because to me and many acquaintances it happened that they do not wait for the person for the notification but leave directly the notice of storage, forcing people, who still pay the notification fees, to queue in via Giannone. To the limits of the complaint, because they write that people are absent, even if they are present.
Congratulations, despite the virus you are on the front line
Today to be insulted by a Defendini driver because I had to give way in via Tommaso Grossi at about 2.30 pm while he pulled straight without doing it I thought it was stupid in fact I was not wrong because then he parked in via Nizza at the corner of via Tiziano in the wrong direction pity that you can not post photos
I should ask for damages. 2 registered letters sent on June 26, they leave me the notice of attempted delivery on August 11 and I can collect them ONLY after August 26 in a bar 15 km from my house. I pass on the 31st but they haven't arrived yet because they have just reopened. And this should be a service to the citizen ???
Notice of stock with the date also misspelled. I go to the address indicated and they were not there but it is somewhere else.
They should be ashamed to declare that they have been delivered even when it is not true. Nememno reports of serene prevention deliver. They would have to report. What a shame
BAD. registered letter deposited at a tobacconist who says he no longer has it ... even if the 30-day deposit period has not passed! on the phone they don't answer, and I tried several days. I don't know anything from the registered letter, zero!
YOU CAN ALSO GIVE ZERO IF IT WAS THE POSSIBILITY. THE MESSI NEVER PLAY THE BELL, THE SCORES OF THE NOTICE AND SIGNAGE WERE UNPLUGGED, I LOOKED TO CONTACT ME WITH AN UNDERTAKING OF THE SERVICE BUT IT DOES NOT RESPOND NO ONE ... SO THE LOSS OF POSSIBILITY TO PAY EVENTUAL MULTI WITHOUT FURTHER AGGRAVIO ... SHAME ... THE MUNGE COULD CHANGE DEALER? I DO NOT BELIEVE TO BE THE ONLY TO THINK IT IN THIS WAY ....
June 11, 2020 I was left with the non-delivery notice at 9.27 am. Too bad I was at home and at 11.30 I went down and there was still no warning in the hole. I call the number indicated and they confirm that many complain. So now I am forced to take leave of work to withdraw the document. Is it a shame that nobody takes action ???? Maybe Striscia the news will help us.
Terrible, I was at home, the courier called me, he didn't wait for me and he left me the sheet to go and collect the registered letter. In addition, there are no telephone numbers for customer service. Sconsigliatissimo.
At this moment they deliver without gloves and without mask !!!
They continue to play making themselves open the door omitting to say "Defendini". Unprofessional and above all non-existent service! The postman's great professionalism is much better, making himself known and when something needs to be withdrawn, nothing is left out.
Bad service .... x once again left notice of storage in the hole without ringing ... I understand xke should give this service to a company incapacissima ... when we sn in Italy companies and companies series ....
IF YOU ARE NOT ABLE TO GIVE AND MAKE THIS SERVICE DO IT ALSO
OR PERLOMEN WHEN YOU ASSUME THE PERSONNEL MAKE SURE YOU KEEP PERSONS ABLE TO WORK AND NN PEOPLE FANNULLONA AND KE THINK YOU ARE FURBA
GIVING YOURSELF AT THE HIPPLE KE MAYBE YOU ARE CERTAINLY THE BEST ....
Let's start badly, I have not yet collected the registered letter but the notice says that it was sent on 5/09/2017. Two months for a registered letter ?? As soon as I go to pick it up and find out who it comes from, I ask him how it occurred to him to use this forwarder instead of the post office. Bad.
In Asti the distribution is entrusted to CI.PI logistic, a company located very far from the center, and if you are not at home by registered post or otherwise you will have to take a taxi to get there!
Joint meeting letter delivered one month late. Obviously, after opening the envelope, I discovered that the meeting date was prior to the day I found the letter in the box so, because of them, the appointment was skipped. SHAME!
Don't ever ring the bell and you have to chase the registered letters
bad service ..
Bad service I find a notice to pick up a registered letter at a tobacconist's I go to the tobacconist's and the shopkeeper after rummaging here and there for several minutes realizes that he has delivered the registered letter addressed to me to another person with my same surname but name different (easily deducible from the discovery of the only registered letter addressed to the "namesake"). I invite the operator to pay more attention and, for this, I am also treated in a bad way. It would be better if everyone did their job and only that. Since this is sensitive data to whom I ask for any compensation from Defendini or the incapacitated tobacconist?
Second registered letter lost and if it is as the saying goes, maybe at the third I avoid doing the third round to get it back. Thanks Defendini fully reflects the professionalism of the typical average Italian worker indifference and resignation
Same thing for everyone, notice of stock received yesterday with shipment date more than a month ago, go ahead with ease I recommend
Found warning in pity pity that I was at home and have not played. Congratulations
I arrive home at about 11.40 am and stop to speak with a neighbor in front of the door, no one has entered, I enter and find the notice in the letterbox with today's date and time in the future, that is h. 12. I call Defendini and explain what they make me bounce to three people in charge. The last one asks me for my cell phone number and as proof (after being on the phone for a while) the twelve peals of the bell tower in front of the house leave so I made them heard by the appointee. They told me that they will call me back from whoever distributes the registered letters ... I have strong doubts.
H. 12.23 the clerk and reviewed for the delivery, the logistics officer telephoned me to confirm the delivery.
NB since I am not one who wants to put people who work in trouble, I want to reiterate that I WAS NOT AT HOME as I declare above, but that I arrived home at 11.40 the salesman said textual words "but I am looking forward" and then I wonder, how do you write a timetable on a notice that you put in the hole?
good job
PS I add a star.
I am disgusted by the service that you give because it is not intercom for the recommended ones, you leave them in the hole with also written the time and today August 31 at 13:29 as you wrote on the registered letter I was at home and nobody has intercom for the delivery then I leave home at 17 and what am I in my hole sheet but I say what service you give if then you don't even bother to use in your little finger to crush a pulse ... Pity
I do not understand the negative reviews.
They immediately answered the phone and the employee even delayed his lunch break to deliver the envelope in storage!
Fabulous!
Recommended that I can only pick up after 1 week and no one at home to say that it is worth your service is a compliment !!!!
YOU HAVE TO RING AT THE BELLOOOOOO !!!!!!!!!
I WAS AT HOME AND NOW I HAVE TO GET A WORK PERMIT TO GO TO RITIRLARA.
THIS IS NOT HOW YOU DO ..... THE POSTS WORKED BETTER.
Shameful ... we always talk about the Italian post office but these do not sound, they leave the notices 2 days later and have the retreat a km away ... how do we give the contracts to couriers so little serious and arragiati.
You have times incompatible with work. At least could you answer the phone?
Then I just do not understand how you can not accept proxies. Do everything to make the withdrawal impossible.
on the warning it is not even reported the address where you can withdraw very unprofessional not to say that they are bad
One of the worst services in Italy. They even manage to lose the registered letters.
They come home make sure to enter the door by not contacting you leave the notice in the letterbox and leave
They leave envelopes and parcels without even making sure of who they face. Bad!
PESSIMO service offered. we are 10th August and still have not been able to track down a registered letter that should have delivered to me on 11/6/2018 - They left me a warning in the hole but when I went to pick it up there was not a registered letter. I made several telephone reminders and emails ...... I'm still waiting for an answer. I had to give a star to continue the evaluation but my VOTE is ZERO
Now I read all these reviews for this historic courier of Turin, almost incredulous to tell the truth, for years this small reality has served the city and the province with great professionalism and quality. Looking on the web I could know their story and believe me they have passed all the colors, have touched the bottom several times but thanks above all to the strength and constancy as well as the availability of employees have always managed to stay afloat. Of course we must say that the quality of the service has significantly lowered, but on the market and precisely for the Piedmont area, I assure you I do it professionally, there is nothing better. Unfortunately, the delivery market, with the completion of online certified mail, is disappearing more and more.
It happened to me working around Italy with many delivery agencies such as defendini and I reiterate that there is little choice by customers to find services that work well in addition to the Italian post.
The times that I have worked with them, apart from the arrogance and the superficiality of the new management, which makes use of postal managers who are not very professional and not at all prepared in the management of a mailing agency, I had to do with people who work niche every day and bring added value to this agenzy.
So if I could advise you use this courier, but not for the property that runs it like all nowadays only look at the numbers at the end of the month at the expense of the quality of service, but use it for employees who make every day possible to take back the service and the strong and professional defendini as he once worked.
Service that does not work. I received notice in the hole of a registered letter sent on April 21, 2018 (notice found on July 19) and sent me to another area where I live, in a tobacco bar in Turin in Corso G. Cesare where they did not given even the recommended because the chick of the bar was not reflected, after 20 minutes of waiting, he asked me if I could come back later because with the pc you could not connect. How disgusting. Go to work. Shame on everyone
But do not answer the phone? This morning I have left a notice of stock, but there are intercoms !! Now I have to wait a week to go and collect the registered letter at a tobacconist in another country. I tried to call you to know what it is, but what is the use of a phone if I do not use it?
Same problem for everyone, notice without ringing, I go to the reception 2 times and after 5 days they tell me that the correspondence did not deliver inviting me to return after another 4 days.I wish wholeheartedly to those who get together to have the same inconvenience.
really bad !!!! it's not possible for people to stay behind you !!! unseemly service! laciano warnings so that the people go to their offices! at this point you first do not deliver them !!!
Shameful, I found myself a notice on 12 August 2019 (leaving home around 13) dated 29 July 2019. I phoned to complain about the disruption but no one answered me. Today, August 16, I went with my sister to the Villa Review Center (I am near Moncalieri, the center is near San Mauro) and I discovered that it is closed for vacation from the 8th to the 26th and Defendini, contacted, knew nothing about it. . While I was asking for emails to send the photos, suddenly the line fell and no one answered me.
WHAT EFFICIENCY! ... NOT EVEN 1 STAR AND I HOPE FOR THEM THAT THE RECOMMENDED IS NOT IMPORTANT
If I could put zero stars .. but you CAN'T .. they are rude .. rude couriers, AND DON'T WANT TO MAKE THEIR WORK !!!!
Very bad: registered letter sent on 03/22, 26/06 left notice in the box: we were at home in 4! On 2 July I have to pick it up from the tobacconist, and I have to do it within 30 days (they took 3 months ...!). With the post office I sent a normal parcel to South Africa, delivered at home in 5 days. Is it possible that people are calling themselves a Logistics company?
99% do not want to ring and send you to the other side of the city to collect the registered letters
They play and leave the stock notice in the hole of the act without delivering it.
GIANNA MASOERO WRITES BECAUSE HE HAS NO GOOGLE (AM I REQUIRED TO HAVE IT?). CONFIRMING VERY OTHER REVIEWS. TODAY, 6/2/2018 FOUND NOTICE OF STOCK TO BE COLLECTED IN CHIVASSO IT IS NOT UNDERSTANDING WHEN, OF A RECOMMENDED SHIPPING, WE DO NOT KNOW WHO THE 5/9/2017: ONLY 5 MONTHS !!) AND THEN TALK ABOUT THE MAIL! !!
Still waiting for the tari, December installment, I contact Defendini by phone. The person on the phone is kind and immediately activates to search. The answer leaves me speechless, it is "unknown recipient". I wish to specify that address and name have not changed for over 30 years !! Never happened ! In conclusion I have to wait for the order for payment .... The only star awarded is for the call center service .. for the rest I avoid comments.
I was at home and they didn't have an intercom! I found myself with the notices of stock in the hole to go and collect them in the tobacconist!
Delivery agency for over 80 years with great knowledge of the area
They do not even deliver the serene prevention mail anymore. From complaint.
Too bad you can't give 0 stars, because you don't even deserve one. Leave notices of stock even when people are at home rather than playing and delivering them. Then when one goes to pick up the envelope at the tobacco shop you indicated, they know nothing of the registered letter or whatever it is and tells you to come back in the next few days as if we all have free time to waste visiting tobacco products not even close to home. Because doing sports helps you live longer so consequently you span more.
Really bad 11:50 arrives registered while I have not seen anyone but the ticket was in the hole be ashamed
BAD
Stock notice delivered to a tobacconist on 10 days' leave.
Customer service is not responding.
And how do I recover the registered letter?
BAD
registered mail sent on 03/22/2019 arrived today 05/06/2019 the notice of stock from the tobacconist, but I can pick it up only in a week, if you use the pigeons to deliver first and better do better.
I put a star because you can't do it any less. They leave the coupon saying they didn't find you when I was at home all day and I was awake from 6 am. Unspeakable!
Telephone 01188191 (control unit) also opened on November 2 surprisingly. However I took a fine of speed limit exceeding (77km / h / 70km / h).
Too bad you can not put stars in the negative .... I confirm all the bad things already said by others. In a while they leave you alert even if they see you come out your front door (and there is no mention of condominium!). And let's not talk about the times .... Bad bad bad
payments to collaborators always late. Never meet deadlines.
A very nice and pleasant experience: I see the van in front of my house leaving, it has not sounded and I now have to wait for Monday to have the amazon order
Often they don't ring and you have to go and get the registered letter. Loafer and arrogant
Bad service, yet another time notice in the hole without ringing !!! and I was at home. Phone and nobody answers! registered mail sent on March 23rd ... received today notice in hole 30th April, I repeat ... despite being at home !!! now I have to wait for May 6 to pick it up !!! INCREDIBLE !!! THEN WE FOLLOW THAT NOTHING WORKS IN ITALY !!! the star I HAD TO MET or I couldn't publish it, but they don't even deserve that.
Bad service.
They do not even ring you on the intercom (present in the house) they leave a notice as the recipient is missing.
USE THE PALMARS THAT WE ARE IN 2019 KILL THE SMALL SCRIVAN FIORENTINO WHO IS IN YOU ..
Your mistakes have become mine! .. tripled fine
from vomit having to do with you
I confirm what was said by the others. They say they passed and left me the notice at a time when I was at home next to the intercom.
They are completely disorganized.
In the Turin office in via Bava, in 3 to look for a registered letter.
Absent any organizational criteria
They do everything by hand
They stop every 2 for 3.
On 09.10.2020 a messenger rang my bell to notify me of a report. My "adult" son replied. When asked if he should go down, the messenger replied that it was not the case .... In the mailbox I found the sheet in which it was written that it was not possible to deliver the other because there was no one at home !! !
SHAME
The bellboy has played and very kindly handed over my two packages, wishing me a good day! Compared to other couriers, the packaging is perfect and there are no dents!
They are sorry.
I only received the letter for the withdrawal of the ballot today and I should have received it 20 days ago.
Shame on you!!!
Today, 12/14/2015, at 9.15 am, a voice on the intercom, which qualified as "Post", asked me to open the door, which I did.
at 10.05 am, leaving the house, I found in the hole a communication from the Defendini Delivery Agency which said that, having not been found at home (!), I had to pick up a package, after two days, in Via Bava ! | !!!
That is, the person in charge asked me to open the door and, instead of giving me the correspondence, he left me a notice to go and pick it up at the headquarters of the Agency.
I have no words to comment on this way of doing ... I leave the managers of the Delivery Agency the consequent evaluations.
I live in Piazza Madama Cristina.
There is no description of what it is. It could be an advertisement and they make you waste time to withdraw
Bills always arrive late, the number for the service sucks because they don't even make you talk to an operator and you never know what to do
But what are you doing? I was at home when you left me the notification and nobody played !!! I'm going to complain and you talk to me about an agreed delivery, call to know about this phantom agreed delivery and tell me that when it happens in the area you will deign to call me. pity it is a lot. SHAME ON YOU
Going Home! first receive a "pizzino" at home where he tells you to go and pick up a notice in a tobacconist .... then you bump to go there, taking permission from the office and .... when you pick up actually find out what it is of a letter that tells you to go and pick up the notice in via Giannone ... !!!!!!!!!!!!
but are you crazy ?? !!! but what do you think we want to play treasure hunt ???? this is your logistics ??? SHAME!!!*****
SHAME ON YOU!!
To say scandalous is to pay a compliment.
They left me a stock notice in the hole without even ringing (I was at home)
Oh well, I go to the place indicated for collection (echo stories from Corso Francia) where he tells me that they no longer collect to defendini and that I have to call the courier to collect the registered letter.
(So what do they leave a stock notice with an old address ??)
Parcel waiting to be delivered from the end of September, first attempt they say that the address is wrong, then that it is in delivery, then it is lost due to theft, then they found it, then delivered but they do not deliver, today I finally have mine pack. The worst courier in history.
Bad service to the detriment of citizens are at home but leave a notification in the hole for a report that I go to withdraw and I am beyond the deadline so I have to pay full amount thanks to this service and not the first time, service from remove.
Found notice in the hole without anyone having intercomed ... at this point send e-mails saying where and when to go and collect! What is the use of putting cards in the hole?
Bad! As it happens, I was at home on the day and time on the note, yet now I have to go and withdraw the communication, having to be absent from work.
They are scoundrels, they play open and leave the notice in the box. Cowards don't realize the damage they cause,
I'm disabled and I don't have a car,
So I just have to throw the notice in the trash, but who are they affiliated to have this job, but why don't they use the mail, who is this disgusting service worth?
Who should we contact to complain?
comune.torino.it
