Still waiting for the tari, December installment, ...

Still waiting for the tari, December installment, I contact Defendini by phone. The person on the phone is kind and immediately activates to search. The answer leaves me speechless, it is "unknown recipient". I wish to specify that address and name have not changed for over 30 years !! Never happened ! In conclusion I have to wait for the order for payment .... The only star awarded is for the call center service .. for the rest I avoid comments.