Deep blue communications Reviews

Great service, and customer support, they provide Wi-Fi to most large hotel chains.

This is by far the most unreliable, spotty home wifi I ve ever had. What I can give them credit for is that the techs are always pleasant when I call in. Unfortunately, I have to call in more often than anyone should have to.

Offered Employment at this location. Excellent workplace environment, very close knit community of coworkers. Customer service is what they do as a help desk support service. Deep Blue Communications provides customer support to hundreds of clients looking for wifi solutions. They are an expanding company and have been growing exponentially.

Logging into WiFi at a hotel should not be this difficult. I'm using a Google Pixel 3XL for running standard Android. It should not be this hard to log in to WiFi. Despite numerous phone calls to tech support, I was never able to log into WiFi during my two day hotel stay at The Inn on Lake Superior. If you are a hotel thinking of using these services. Unless the cost overides your users experience (it never should) I would not recommend using Deep Blue's services. While Nick, the person that attempted to assist me, was very nice and professional, he could not solve the issue. He escalated the call to a tech that was more experienced. This is where my service ended. The issue was never resolved. I've never experienced this type of issue to log into WiFi.

They know wifi. All on shore support. Strong engineering team.

we have hotel in michigan this company is dump please don't wast money on this company i have open ticket from last year 142047
i call every month still no one is coming to fix this issue and i ask for discount they never provide use discount they are keep saying we will shut down your hotel wifi
any hotel manager or owner please don't make contract with this company.. we are just getting only 35 to 42 % signal in guest room and lobby even if you stand under access point still you will get only 35%

Bought the 5 devices 10 day package at my resort, first day WiFi unavailable for half day, rest of vacation spotty WiFi at best. I called the company got no credit, no explanation and no timeframe of return of service. I definitely do not recommend!

Horrible is all I can say. They are down for days sometimes. I work online and lose so much money in commission because of internet interruptions. I am Switching providers this is not worth the hassles. Low and behold it s now a week later and down again their service is unreliable. They say 24 hours a day which means someone answers the phone but techs obviously don t work 24/7. If it were me buying for a hotel I would look elsewhere.

Bought a 10 days pass for 2 devices. Charged 16$. It didn t work from the beginning. They replied to my email asking me to call, I called and they didn t even have my email in their database and didn t know how to explain that. Nothing else happened. Worst customer service ever AND paid 16$ for nothing.

I have only seen this service in a local hotel in Colorado over the last few years. Other than that, I have never heard of the service. When the service goes out, all you get from these people are pathetic excuses. The last time it took them 10 days to repair. So far this time it has been 3 days and nothing but lame excuses to cover for their inability to do anything to repair. Many people are paying this hotel for working Internet service. Since this hotel uses Comcast for the cable TV, I think they should add their Internet service and bundle for a smaller price. Deep Blue is not a company that should be trusted for consistent service of their product and definitely not for their customer service. DEFINITELY NOT RECOMMENDED!!! USELESS!!!