Bought a 10 days pass for 2 devices. Charged 16$. ...

Bought a 10 days pass for 2 devices. Charged 16$. It didn t work from the beginning. They replied to my email asking me to call, I called and they didn t even have my email in their database and didn t know how to explain that. Nothing else happened. Worst customer service ever AND paid 16$ for nothing.