Rhino 159

Review of Darrell Waltrip Buick GMC

You're value ends after the sale! I purchased a20...

You're value ends after the sale! I purchased a2017 GMC Canyon SLE. I was interested in a used 1 year old SLE with low mileage. When I went to look it was formerly a rental which was not well cared for. I asked about a new vehicle and eventually purchased it. I was treated amicably while the sale was being made. Instead of having the vehicle ready I was forced to sit and wait 3 hours while it was "detailed" Once delivery was made the issues began. First the "custom tint" I was charged for pealed away from the window after 2 days, the sales man who could carless about me offered to have the same inept person try again or they would remove it for free, even though I was charged a premium for the tint. Then the license plate. I specifically told the sales me who insisted they get my license plates situated. They disposed of a plate that the taxes were paid already and issued me the first of many paper dealer plates while my license plate remained in limbo. After it expired I contacted the dealership for other reasons. I never was not given a manual or a pouch the manuals came in, instead 30K buys you a manual taken from another vehicle on the lot because they were "too busy" to find it. I spoke with the woman who was responsible for the license plates. She said the plate was on her desk it had been there for almost 2 1/2 weeks yet my sales person never called. I drove 50 minutes to Franklin to get my plate and, you guessed it the staff looked at me as if I just arrived from Mars. The same woman had no idea why I was there. Then after 25 minutes of waiting the salesman said he would file for a lost plate and filled out another paperplate only to be called 2 days later saying the first plate had surfaced. So now the plate that should have been Transferred was gone, the plate they filed for that arrived went missing and then surfaced was field for the wrong county! I tried to contact the GM Lawrence martin but is was informed he was too busy, or not available. I tried to email him but no response. My new vehicle was never scheduled for its first service I never received the special treat that Darrell himself promises Instead I was told by the girl at the desk the with respect to my plate they (Darrell Waltrip) only prvides license plate for the three neighboring counties..... She stated Williamson, Rutherford, and Davidson. I asked her Dickson is a surrounding county, she merely brushed me off and I pointed out the Williamson is not neighboring this dealership is in it. I was warned by friends and co-workers prior to buying the truck to avoid this dealership because it is a typical Franklin TN business where you are only treated as well as your income. I guess I had to be swindled to believe it. I would urge anyone looking to buy don't waste your time or money here. Test drive a vehicle to see if you like it but find it elsewhere. Franklin is a town of self proclaimed snobs but these people actually believe their own hype.