3 years ago
I always admire the d'Anrenbery Cube as a one of t...
I always admire the d'Anrenbery Cube as a one of the landmarks of South Australia. Finally, I took my family to visit Adelaide and wanting to check out the winery there. However, we arrived at 9.15am, the onsite staff told my parents that they don't open until 10 am and don't walk around because of they found brown snakes in the field yesterday. So I have told my family and make sure they understand and don't walk around.
So we started taking pictures of the amazing cube. My parents went to the other side of the road and just? enjoy?the scenery. Mind you all the vineyard is being blocked by all the wired fence, you cannot walk into it, you only can stand on the side of the road. The same onsite staff started yelling at my parents, her behavior was so rude and outrageous, she said I told you don't want into it, if you got beaten by brown snake it is your fault. I appreciate your warning and we got your mesage. But you don't have to yelled at us, her behavior made us so uncomfortable and so not awkard to be there, we were forced to leave the site ASAP.
My question to you - Dear D'Anrenberg team are,
1. if you worried about your custoners get attacked by brown snakes so much,
wouldn't you be cancel the open the open for that day? Because it is such a tourists attracttion, people who come for the restaurant or wine tasting, they will do what we did, walking on the road and taking pictures. will you go after them and yelled at them?
2. the temperature of Adelaide was 40+ degrees yesterday, do you really see snakes wondering around and wanting to get burned in the high heat? Also she keeps mentioned brown snakes, it that's really often to see in the vineyard? According to that staff member, there are lots of brown snakes in the fields.
3. you should check out chateau tanunda Barossa Valley, they have better customers service than you. We visited Barossa Valley yesterday and had such a pleasant time. And every winery we go,all staff members were super friendly.
Last but not the least, my hands were shaking when I wrote this review, i cannot bear to see my family got yelled out on holidays. why you are so rude to us, dear d'Anrenbery team? I am someone who always give people 5 stars reviews and not bothered by anything but when you are rude to my family, thats a big No.Unfortunately, will have to tell all my other family and friends not to bothered visiting your winery since Asian customers are so not welcomed there! I cannot even enjoy the rest of my trip coz your poor customers service we received today! The worst place ever.