I do not know how they allow such a center with such bad attention, the nurses only a few are freed, the others lack of professionalism or desire, if they can avoid taking a relative to that site they will appreciate it.
I do not recommend it, bad forms and bad manners in the treatment of patients.
Good,
My grandmother spent two months in the Isabel Roig Sociosanitary Center in Barcelona and did not have the expected treatment. The woman complained that they hardly gave her water, that they took a long time to attend when she had an emergency, that the food was fair and "not very far" and that they spoke to her badly. He even asked the family not to complain so that they didn't catch mania because even the doctor scolded her on occasion. I know that one of the nurses was very kind, I don't know the name, but the treatment of the rest was VERY improvable. From our experience, I do not recommend it at all.
Greetings,
Sunrise
The medical treatment is lousy, stupid doctors like "Doctor" Colmenares who cares more about the supposed problems that may be in the family than the patient himself if (at least in my case) zero human treatment, More
I have seen the review of Mrs. Encarnacion and I do not agree at all it seems
That my mother has been somewhere else.
The staff in general, some more than others (which is normal) have been attentive and sevicial.
The two doctors who have treated my mother, very well and explaining the whole process.
For our part, thank you very much for your good work.
I have had my mother-in-law admitted to this center, with a holy week date. I have to say that it is a danger to enter here a relative to whom you have appreciation.
It is a center that would meet minimum if you have operated and you have to do a rehabilitation, but the rest is perfect. Because if you depend on fragile health care of the staff of this center, you have many points of not leaving there alive.
I have seen how my mother-in-law arrived in better conditions than expected after a stroke with sequels, being able to walk with help, recovering the swallowing, animated, eating alone ....
In 6 days, she could be admitted with urinary tract infection, kidney failure, worrying levels of sodium and potassium and severe dehydration. The reason for this situation is because they have no way to control food intake or liquids and neither evacuation and urine, and if the evolution is negative, you end up in the hole because every day comes new staff and it seems normal for a patient I ended up in a terminal state and did not think of doing anything.
I asked twice on the third and fourth day to look at putting serum because he did not drink and ate very little, due to general worsening, and the two nurses said it was not necessary.
On the fifth day the nurse agreed to talk to the doctor and put a way to hydrate, but denied the need to make an analysis despite the noticeable worsening in a few days and despite clear symptoms of disorientation, drowsiness, nausea and arguing burned taste metalic in the little food that ingeria.
On the 6th before the refusal again, I asked the hospital for referral and luckily I did.
Now I am referring to go to another social health center
IF YOU ARE GIVEN TO SOME FAMILY MEMBER, TRULY, DENY TO GO. WE STILL WAIT FOR THE DIRECTOR TO ANSWER TO THE REQUEST FOR MEETING AFTER DAY 4.
I CERTAINLY MAKE A FORMAL COMPLAINT WHEN THIS STABILIZED BECAUSE IT IS A PENALTY EVERYTHING IS CONCEALING. A SOCIAL PERSONNEL IS THERE TO RECOVER AND NOT ONLY TO MAKE PATIENTS HYGIENE. YOU ARE EXPECTED TO OFFER SECURITY TO RECOVER OUR LOVED.
2 days ago we arrived and no complaints from the staff but the physical treatment. We have had to carry even the wipes to clean it. Today they ask me for pillows to make the postural changes (they do not have the center) and also they tell me that I would need a mattress but not anti-skid.
Is this a departure center or camping site?
I want to thank all the staff at the center, doctors, nurses, assistants, physiotherapists, social workers, customer service and cleaning staff, (I hope not to leave anyone). You have been wonderful with my mother Jovita Rodero and with all of us, the circumstances were difficult x the pandemic but my mother was very well taken care of by all these workers. Thank you for letting us know and say goodbye to her. A big hug especially to the workers on the 2nd and 3rd floor where my mother was. You have been a part of his family. You are a team x q with the few you are do a sensational job. A kiss to all and I will always carry you in my heart.
With all our affection.
Conxi Clemente Rodero and family.
I would like each health personnel of this center to answer this question: how would you like to take care of a relative of yours? Obvious answer would be THE BEST POSSIBLE right? Well unfortunately the service offered has nothing to do ... it is unfortunate that you only look at the tension the first day of admission "to fill out the form" and that the days pass and you do not look again even taking medication for it, That this person has a cold and do not even look if there is a fever and worst of all ... and more unfortunate today, that they get injectable as heparins without even cleaning the puncture area ... I AM NURSE AND I SHAME THAT THERE IS THIS IMAGE TODAY IN SOME CENTERS, take care how you would really like to take care of your family member!
My mother spent a month and a half in rehab there.
The treatment nurses and caregivers was good. I have no complaint from the doctor either. I guess everyone speaks according to their experience, but mine was good overall.
Rehabilitation is limited. The lack of personnel seems clear. An hour a day and the rest of the time people are more or less parked in their room or as they can.
Otherwise the facilities are good and modern.
It shares the rehabilitation function with that of parking people in very different circumstances. In my 45 days of stay, two people died in the bed next to my mother's. It is life and I suppose things are like that.
Better not to talk about this site, it almost didn't take my father to the other world without company, and NOT because of covid.
Gentlemen, an elderly person needs the company of his family and friends to live, loneliness kills and I have seen it. The person degenerates in a few days without remedy and his recovery is almost impossible.
The elderly and / or the sick need the strength that loved ones give them without them dying. In other words, they need to exist for their own, never forget that we are fundamentally social beings.
I warned that loneliness would kill my father, but they ignored me, the protocol, they told me.
Well, I have to say that in 48 hours of stay in the new socio-sanitary he has managed to "orient himself", he knows his people and speaks coherently. Of course, the physical degeneration to which his stay at this Center has led him will surely be irrecoverable but he has regained his dignity.
Happy Holidays and Happy New Year 2019
To all the professional team of the center.
private to the pasta. a clear example of private clinic to return to public
We had hospitalized a family member with a terminal cancer, our hope was that it had a dignified end and without pain. We have not succeeded. The treatment has been disastrous since the first time he placed the patient's wristband And he was the one who had to warn of the error. In a plant that was not for the terminally ill with a ruckus that seemed like the April fair and they did not allow you to close the door.
The food without comments, he could not eat anything other than a semiliquid puree and day after day, despite having asked, the tray came with a soup of large noodles or a mash in the cement style.
You had to be on top of the medication because it either did not arrive or it arrived wrong ...
The staff, including the doctor, very unprofessional
Anyway, I do not recommend it to anyone. I do not want to extend more but sedation included, when the time came, it was an odyssey
.
Shameful recovery center. There is not enough material or resources to properly care for patients. Laziness, lack of attitude and bad education by many workers (not all have to be fair) is evident when they spend hours and hours without being seen by the rooms to see the status of patients or when they are not change the diaper until they get to wet the mattress.
We are very disappointed with the treatment received and we take pity on patients who do not have family members who can help them because in these cases the lack of interest is greater on the part of staff of the center being left to the fate of roommates or a worker with a minimum of empathy.
At night it seems that disinterestedness increases. There are no relatives to complain about and patients do not have enough strength to enforce themselves. The plant control is full of workers hooked to the whatsapp while the red indicators of the rooms illuminate the corridor.
This story has not been told to us, we have lived it in the first person. We will complain and denounce if it is necessary so that at least it is recorded and because the most vulnerable people deserve a fair treatment and not be attended by people who are not motivated and without any motivation for the work they do.
About a week ago I had to refer my mother to her physical discomfort as every day that passed saw her worse than she was going off like a candle because she did not eat hardly and what little she ate and we brought from outside the clinic because the food was of poor quality and it was served cold since although it was up at 6:45 until 7 o'clock it was not distributed because the staff had a lot of work with the mobiles and ju ju and haha, if I rang the bell I knew that you bothered them because one of the times the answer was (suck a candy and do not talk so much and the cough will be removed) in the topic of Medication we had to be very alert because they gave him medicines that he did not take either directly they forgot one,
The human treatment of nurses or ATS leaves a lot but much to be desired in the 2 floor no matter the turn (they claimed that there was little staff and could not cope).
He treated the doctors bad and that because of schedules we could not talk much because I think they were unconcerned about the parts that the nurses were doing, because one of the things they had to control was the stool and they had not been doing it for more than 4 days and luckily we went one afternoon and my wife who is a nurse looked at the stool and saw some red spots on the stool and with oxygenated water we did the test and it came out that it was blood we asked to speak with the doctor on duty who by the way is the only person she listened to us and listened to us and decided to refer her to us a few days ago to talk with another doctor on duty and she put us a lot of problems (she told us that she lowered our responsibility we did not take her as she saw she could not ask for an ambulance) and two days later We managed to refer her to the hospital the ambulance staff until they did not see it clear and stabilized they did not take her.
On arrival at the hospital my mother had to be put (Oxygen, 2 bags of blood because I arrived dehydrated) I think they would have to do an inspection to the center but very thoroughly to the subject of meals and staff.
I am the son of Josefa Montero Montero
Room: 2121B
Luckily I was able to get her out of that hell and the most important thing is that she is still alive for me and my family that after a week is still recovering and that the Hospital sent her there to recover.
And this is one of the actions I am going to do among several because I have prepared complaints for the doctor who took her and the doctor on duty for their carelessness and negligence.
If you do not have time for the patients, you will have it for the relatives, you are the ones you should call and not the family members, so I do not intend to bother to call.
because my case is already being managed on the other hand, because after the medical part of the hospital to which it was transferred, certain people were very interested in the subject.
A greeting.
Center with bad professionals who do not take care of the sick. My father has already forgotten to bring him dinner 3 times and they leave him in the wheelchair 12 hours in a row since they don't want to put him down and lift him more times since he can't do it
I would like to thank the entire team on the fourth floor for the care, the affection, the conversations they have given to my mother throughout the month of May that she has been hospitalized. Thank you dra. Aldana, More
Thank you
Word that people take as a mere compliment, but my thanks go a little further, thanks to all the center staff, thanks to the doctors, thanks to the health personnel, thanks to the physicists, thanks to the reception staff, thanks to the social affairs staff, thanks to the transfer staff of our people, thanks to the cleaning staff, thanks to the kitchen staff, thanks to the maintenance staff, thanks to the office staff, and a thousand thanks more in case I forget someone.
Unfortunately my father passed away in the center, but from the first to the last day I have to thank all the attention and care that all of them had. He left, I guess without being able to thank you, surely he had bad days when he grumbled to the staff, but you knew how to bear it with a smile and good attention.
Thank you and a thousand times thank you for that day June 1, it was his birthday and he had passed the happy COVI-19 when I approached the center to make a video call with my mother, my brother and my wife and children, I already assumed that it would be his last birthday and so it was. Thank you all for that video call that they let me make, since it was our and his farewell, after 6 days he left us, I suppose with the relief of having seen his wife, children and most importantly the grandchildren, I rest in peace.
I cannot say how many times I would say thank you, I would burn the keyboard of my mobile phone giving them, because for me and my family THANK YOU has more than a mere compliment. THANK YOU for your effort and work and understanding towards the family members who had not seen him for more than three months.
He left and we stayed and said a thousand times THANK YOU.
I am currently hospitalized and as everywhere, there are staff more empathetic with the sick q others. I can't complain I've been there for 10 days and I've been treated very well. Does anyone think q well at a spa? Well no, here we come to do rehabilitation and also the nurses are scarce and do what they can. Overall it looks great.
Gentlemen please because we do not stop posting messages and we act. All united we will achieve justice for how they have treated and will continue to treat our relatives my mother died in February in this center on the 1st floor the #medical the nurses and assistants # for saying something They are NOT people or have respects I have seen many Very very unfair Hinuman things with the sick but it is useless to put a claim in the center as now they usually respond to our complaints, they simply make you a paper and keep it and unfortunately the patient dies before they pay attention to you.
Good professionals, friendly, spacious rooms with lots of light
and good treatment to users. Thank you very much for your dedication.
Poor and very unprofessional nursing staff. They do not care for the patient when they need it through the switch of their bed. At night the staff does not see how patients can be and if they have taken the medication, which they leave on the table.
Families watch a lot !!! Complaint will be shortly this center is the worst ... 2 times my grandmother has been the 1 almost does not leave there because of a bad dose and the latter was discharged even being very serious said by emergencies. According to the doctor of this center it was already fine (they only dedicate them to change them and he has dropped them with pills)
A center where attention and empathy shines for its absence, staff lacking professionalism, where everything is governed by schedules, although they are doing nothing if it is not time to go to the sink, does not leave even if you burst. Instead of the standard response that makes it easier to control staff
Almost a month my mother has been admitted until she has passed away. He has received a wonderful treatment. The center's professionals, auxiliaries, nurses, etc. have treated her with an exquisite humanity. I have nothing but words of thanks to them.
The staff's attention grazes the worst attention that can be given to the inmates, they attend to the majority of the staff only as covering the file and it shows the delicacy for our elders, including the doctor who does not accept complaints from the staff in charge.
There are many difficulties with doctors
It gives the feeling that they are not titled because they wash their hands in simple things. On the other hand, food is fatal. Not even employees want to eat it
... But the most serious thing is that it gives the sensation that they are making a profit with the public money because they do not wash the towels they do not give snack. They do not put oil to dress. Everything is going to minimum. The staff is
Scarce and however much effort is not enough
Amazing care for my mum ... the staff (nurses, auxiliaries, doctors) could not have been better or more attentive ... very relieved and grateful. THANK YOU
Amazing care for my mother ... the staff (nurses, assistants, doctors) could not have been better or more attentive ... very relieved and grateful. THANK YOU
Amazing care for my mom ... the staff (nurses, assistants, doctors) could not have been better or more attentive ... very relieved and grateful. THANKS
The food is not good and if it is for diabetics worse
I would like to thank the health staff of Isabel Roig for the treatment and attentions received by my father and the relatives that accompanied him during the two months that he has lasted for his stay in the center until the moment of his death. Professional attention at all times although the lack of staff was noted at some time. It would be necessary, yes, the renovation of the mattresses that due to the use are very deformed. Thank you so much.
If I do not ask that my mother be referred to Vall Hebron for emergencies while in this hospital, I believe that my mother would not be among us today.
I don t know if I ll have to be re-admitted again.
What I do know is that I want m, to attend here.
There are no words explicit enough to thank you for the treatment received. You are fantastic.
With all my heart, THANK YOU.
Written complaint that empapelen the center with complaints !! My wife's mother little palm wrong medication.
The "Director / Medical" a shame !. Tomorrow to see how to solve the issue
My grandmother has been admitted for about three weeks, unfortunately and because of her illness she has died this week. We appreciate all the attention received from your doctor, nurses, assistants ... Always watching her until the last moment. Thank the detail of sending the flower center to the funeral home. Thank you so much for everything!
They have very poor attention. They have left my uncle in a nursing home without the much needed oxygen. During the last days, each doctor said something different and the social worker does not pass on the information to whom it corresponds. A real disaster No wonder that for close neighbors has the reputation that if you enter here you only come out in a box.
I have my 86-year-old mother with Alzheimer's, intervened and diagnosed with advanced cancer. The infamous and auxiliary doctors and the doctor, basically, no empathic treatment with the patient or me. They don't tell you, nothing and you have to go asking why they don't come to see how the patient is.
And good luck that I or my husband stamped all day in the center next to my mother.
Today I have been in this hospital to visit a friend who was admitted, there was never this one here.
I don't know if it's been a few years since I started operating but it has left me pleasantly surprised.
Everything was very clean and the nurses also treated their patients with great delicacy.
I hope it continues like this and is not degraded like in many other places.
Step explain what happened with a family member today and you value. To said sick relative with ALS, yesterday after being hospitalized for 6 months they gave him a medical discharge for today and at 11 in the morning an ambulance had to take him home, after an hour he asked if the ambulance would take a long time since the The family was waiting for him, after two hours waiting, he asked again, "is that with the covid everything is collapsing, after another hour and before the anger of the patient, it occurs to him to check the ambulance request and Ooooo surprise they had forgotten ask for said transfer, that's how some toilets work, total that if you arrive at your house at 11.15 more, less to arrive at 4 pm You value the sanitation and some toilets that we have.
I have no words to criticize the center, my mother was hospitalized for two months, they had her from the morning until after eating without water, she even told us that we will not protest because later she quarreled with the doctor. This part is due to the lack of personnel, I want to think, but the worst comes from medical neglect, I spoke to my mother one day, the next day she only took my cell phone once, and I was already scared, and the next day my brothers already angry called the center and told us that he had worsened (a few days before the line was going to be discharged), and after a while, that he had died. I am thinking of reporting the center, so that it does not happen to any family again
Last month my father on the 4th floor, after a femur multifracture. to perform convalescence and reahibilitation. at ten days he was taken to the emergency room for a wound that seemed suspicious .... in the emergency department
Vall d'Hebron turned out to be a sepsis (blood infection) lowering sodium, lowering iron, and pneumonia.
It has been very serious. Now about to discharge him for the transfer to healthcare partners. I DON'T dare to take my father to the same center.
There is no medical control of the sick. The doctor shows up the first day and then a total abandonment. The doctor Dr. Luis .......... it would be advisable to have an inspection of this center and Dr. too. Apart from the unprofessional I think he does not meet his work schedule.
I will make a claim and call the radio. RAC1
I invite those who have had a negative experience to make claims, you have to know the whole truth of what is happening.
This is a summary but there are many more things ..... Cleaning, lack of staff, some without vocation.
Is this what awaits us? The health belongs to everyone and we all pay it.
I want a quality and human health. we deserve it.
The worst center I have encountered with difference. I have an elderly diabetic relative admitted for 6 days recovering from a broken hip.
Control of Kafkian medication ... Today is the first day that it seems they are bringing you the correct medication.
Poor sugar control, irregular meal times, in some cases more than 12 hours between two intakes, resulting in two drops of sugar in two days.
Shameful personal hygiene of the sick, consisting of 1 shower every 7 days, and daily hygiene consisting of sitting the patient in the toilet bowl and putting a bowl of water in front of him and a sponge so he can wash himself. To dry and clean you have used the same sleep pajamas.
There is a lot of lack of personnel and means. There are no wheelchairs for all the sick who need it ....
Despite having been trying for two days, we still have not been able to speak with Customer / Patient Care. And doctors and nurses excuse and shield each other.
I honestly do not recommend it to anyone!
The truth is that with my mother (Carmen with S.G.B), entered 4 plants have carried 10, auxiliary and nurses, and doctors who have taken him. Food was very good
As a relative of the patient JJVR (room 1210A), I want to thank the nurses and assistants of the center for the treatment and care given to my uncle. I do not want to mention anyone in particular, because I'm sure I forgot someone and it would not be fair. Thank you!!!!
It is true that, like everything in this life, there are things to improve: some cold food, some dismissal of schedule, ... but as a whole, we can value it as remarkable and, probably, those errors or slips are a consequence of the lack of personnel from the center. It was also good, the attention of the social worker and the doctor who treated us until the beginning of March; who explained the steps to follow with my uncle and the reality about his illness. Although we had discrepancies with her, she treated us and advised us.
Unfortunately, we can not say the same thing about the doctor who, during this last period - from the second week of March and until March 26 -, had to attend to my uncle. The treatment provided by him, both the patient and the family, was very bad, not typical of a professional who has to treat palliative patients and their relatives. He just crossed a few words with the sick man's brother and, although I tried to contact him on several occasions (by instruction of the doctor who was previously in the center), not only did he not deign to call us, but his message through the operator was "is gathered and today can not attend." To me, for the hour, it seemed like a "I'm eating ... do not bother me anymore". Do not worry doctor, my uncle died last March 26, we will not bother him anymore. Thank you for your "humanity" and "respect" for your profession.
Gabriel Vallejo Picher
blauclinic.cat