Crowne Plaza Kunming City Centre (Pre-openong Office) Reviews

IHG group hotel. Service is good, but hotel noisy as construction next door.

Commercial Consul (Foreign Trade Promotion Office in Kunming) is on the 6th floor of the hotel.

Please allow me to give a ZERO STAR!
Poor Management!

Poorly trained staffs and attitude from bell boy to room service to concierge service!

We were greeted by one bell boy standing at the bus looking at us while 12 of us struggled with luggages and golf bags. Isn t it common sense to get a trolley to help with the luggages???

Sent to my room 1123 and the air con was not working. Was informed that a technician will drop by to check it out.

Ordered room service a kids meal burger and taiwan beef noodle.

After half an hour, neither came!
Called the room service and was told the burger is ready but the beef noodle wasnt ready yet. As we were hungry, we get them to send the burger first and we shared the food while waiting. The service staff informed that she will come back with the noodle within 8 min! After another half an hour, the food didn t come. Called the room service again and she was giggling when she said the food is on the way. Waited again for another 10 min nothing came. Called again and she mentioned it s already on its way and still giggling her way which I don t understand what s so funny??? i asked her what is so funny and she replied saying cos i keep calling and the food is already on its way. I dont understand the attitude of this staff and how she is trained to behave like that.

The food came in another 5 min time but it s a chicken noodle!!!!!!

The staff who sent the food mentioned that it is CHICKEN noodle, so i called the room service staff again and she replied saying they are out of beef so just put in some PORK. So i ask is it pork or chicken as her colleague mentioned that it is chicken and she said it is pork.

She told me to eat first since i am HUNGRY!!
What kind of attitude is that?
I told her my friend has dietary restriction and i need to know if it is pork or chicken!
So is it pork or chicken??? She can t answer!!!!
Told her to take away and replace with fish and chips and she said ok.

While waiting I realized about the air con and called the operator again! She said most likely the air con is spoiled and has to change room. The technician not even here. WHAT IF I DIDNT CALL BACK??? Are they gonna just leave it like that?

The male service staff came and walked straight into the room and intended to carry the luggage away without even asking!

Changed to the next door which is not too bad.

I called the room service to inform them about the change of room so they can deliver the food to the right room.

While waited for another 20min, which is 1130pm already, they came to my room informing that that s no fish n chips option as it s passed the 11pm!!! WHY DIDNT THEY INFORM WHEN I MADE THE ORDER OR WHEN I CALL TO CHANGE THE ROOM???

They came with a plate of uncooked potato which they call fries and a plate of fruits! What is this??? The potato is uncooked!!!!

What kind of attitude is this again!!! I am totally annoyed and is still feeling angry with the service rendered and attitude received by this hotel!!

I will come back kunming but I WILL NEVER COME TO THIS HOTEL OR RECOMMEND THIS TO ANYONE AT ALL!

Room is clean and comfortable. In a good location. Staffs be able to speak English

Had to change rooms twice - first non smoking room was full of cigarette smoke smell, second room had a clogged shower that overflowed. Rooms were overly heated in winter and super hot at night. Had rashes from sleeping on the beds here. Poor!

The hotel is near the civic center with plenty of cabs and local transportation available. The Club Lounge was worth the additional cost with a full buffet breakfast in the main dining. There was a very large selection of dishes. The Club Lounge Happy Hour was very good with a selection of beverages, beers, wine, liquor and soft drinks. There were a large selections of dishes.

The Suite Room was large with a very large living room, television, bathroom with sink and toilet.
The bedroom was completely enclosed with a television, full bathroom and plenty of drawers and closet space.

Hotel hardware and location are quite good, but the subtle hotel management office did not reach the five-star level

Beautiful hotel to stay in.. Very comfortable mattress.. Nice hotel environment

Tried the mini Thai buffet and hotpot and it is value for money. First 20 guests buy one n get one free.