Crowne Plaza Hotel Burlingame Review

Year 2019, 20 miles to Silicon Valley and no internet at the hotel for over 30 hours . I can't believe IHG hotels don't have a vendor to fix their broken routers (not to mention the clueless staff and obvious who cares attitude when I asked or complained about the broken internet).
Overpriced because it is SFO. It is very close to the airport but there also bunch of other hotels right next to Crown Plaza.
Better than Holiday Inn, worse than Embassy Suites. As the the rating I have given it is a 2 Star Hotel max. Keep your expectations very low and you will have no issues.

Great facility, staff is uninformed hence only 3 stars. Otherwise a good deal easy access to Bart via shuttle to SFO.

Great customer service. Nice rooms, comfortable beds. Has fridge but no microwave oven.

Bed sheets seemed not changed. Besides that though was a decent hotel. Plugs in the room and staff was nice. Close to the airport but not much else around.

Great location. 30 minute Uber ride into downtown. Free shuttle from the airport.

A good, very comfortable hotel. The addition of an on-site laundry service or at least one or two coin-operated washing machines and driers would have been nice, but it's a minor complaint.

Edit: fixed typos and grammar.

I went for a college orientation. they fed us and it was good food. construction outside so not great but okay

Overall, nice hotel. Rooms were quiet and clean, staff were all friendly and helpful. I wish the shuttle to and from the airport was a bit more reliable. After calling and being told it would be able to pick us up in five minutes, no one ever showed and we ended up having to take a cab.

Mediocre accommodations and charge $25 per day parking.

Was good place to stay. Good food. But only inconvenience is that you hear the cars which are passing by. But in general recommed

Not up to the usual level expected from a Crowne Plaza. Staff not friendly or helpful. Restaurant is fairly basic and the buffet is limited and poor quality

A bit difficult to find at night, very friendly staff, nice looking hotel in good condition, beds comfortable, food was ok, would stay again.

Nice Restaurant located on the lower level that serves a Signature House Burger. Plasma screen TVs to watch golf or other sports. And simple bar area for those who would like a cocktail.

Hotel good, meets and also has a transfer to the airport. Breakfast is paid. I recommend the buffet

Excellent . Glory hotel everything in it is very good. warmly recommended.

Old Hotel like all Crowne Plaza Hotels. Room had some dents and stains in the furniture/floor. Old and slightly moist/moldy smell in the room The room amenities and welcoming were excellent and the beds were comfortable. When I checked out, a security guard was the person at the reception desk which was confusing at first. Overall, one of the better Crowne plaza's.

Nothing fancy just decent . . . No issues and nothing negative at all to report . . .okay $12 I WOULD have had to pay for parking if the machine wasn't rejecting all my cards, but that's kind of a city mandate be issue.

very bad service when checking-in. Feeling unwelcomed.

We had a very irritating stay here. The room was fine, the bed and noise level was ok. What we really hated was the absurd $23/night parking fee. There is no free parking option. On top of this, they pay very clear signs that the hotel is not responsible for lots of items in your car. They also don't have anyone monitoring the parking lot which I would expect for such an expensive lot. I would not recommend this hotel and would not stay again

Great hotel, excellent airport location. We stayed in 2 room suites which were perfect for our kids and us. One bedroom, one living room with a pull out couch. Bathroom was small but updated and clean. Hotel staff were very accommodating.

Hotel staff was friendly and helpful. Valet could be more attentive, professional and visible. Had to ask for them all 4 times I had called in advance for my car. He did not go get my car until I asked Front Desk I needed him.

Used it for parking at SFO, very easy and convenient

This gave me a sad first impression of California. The front desk service was subpar. Asked for 2 extra bath towels and was told it was going to take 10 minutes on top of the 20 minutes that I had already waited. Everyone had a condescending and impatient attitude which made it difficult to be polite. I feel sympathy for those who have to work here and wallow in misery all day. The room was clean but smelled like gently scrubbed public toilet.

A little older; the elevator sounds like it's crushing rocks.

Check in was fluid and fast, the hotel was nice and clean. The TV was nice too. Only negatives are that the rooms with 2 double beds are somewhat small, and the hotel charges for parking, yes, even for their guests.

Very pleasant stay as usual. Every Crowne Plaza has been an excellent value

Hotel is clean and restaurant is delicious! Within walking distance to many restaurants.

The property is a bit worn out. One of the towels in our room wasn't clean and I requested a new one but after 40 min of waiting no one came up to bring it.

Stayed here with a friend who was attending a conference at the So. SF Conferences Center. Rooms were clean. Nice bathroom. We spent quite a bit of time in the bar/restaurant so that is what I'll speak to most. Staff was excellent, really personable, and attentive. The food was actually really good. We had a couple of apps one night and dinner the next. Quality and presentation was above what I would have anticipated. All in all a great experience. Would definitely stay again if I had a conference or an early a.m. flight.

Had a great experience here came to watch the NBA finals, one of the workers in the lobby, Alex, was really helpful in finding where everything was.

The rooms are fantastic with very comfortable beds and feels like a home away from home.

I love this hotel. They have the kindest, friendliest staff I ve ever encountered. Most all of them remember my name when I come here as well as my favorite items to order in the cafe. The couple of times that there has been an issue - they work to resolve it quickly and always with excellent customer service. They really do a great job! One of my favorite places to stay!

I've had an awful stay in this Crowne Plaza. The food is the worse you could find in a Crowne Plaza and extremely expensive for the quality... No fresh option in the restaurant.
I stayed with a conference rate of 300$/ night and I realized while checking hotel around to move to a new place that the same hotel was available with a rate of 150$... This has been my worse experience in any IHG hotel.
Be ready to be trap in this hotel has there are no possibility to Walk to the city of Burlingame as the bridge crossing the motorway is under construction

Beautiful room. All of the personal were extremely helpful, very professional and kind. The hotel is very well maintained. All amenities that we needed were there in the hotel.

This hotel is on its last legs, but pretends it's a bay area hotel with a decent brand name. Truth is for the $200+ a night I had to pay during a busy week you get what equates to a low-end motel room.

Where to start...
My floor was half under construction with halls filled with carts of junk and old fixtures. The place smelled stale and mildewy, like it hasn't had fresh air in it since 1990. The sound proofing right over the freeway is non-existent, expect to hear every passing vehicle. You also can hear anyone above you and all the pipes in the building (probably due to the plumbing issues, see below). The bed is a brick with sheets on it - so good luck getting sleep. Oh and if you do get to sleep, the lack of sound proofing will ensure you're up at 6am to listen to the sounds of trucks unloading and honking in the loading dock.

What else you may ask... My room door wouldn't close all the way and lock unless you yanked/slammed it forcefully shut, meaning you can't expect housekeeping to close the door and keep your possessions safe. So put out that do not disturb sign and use the 2nd set of towels. The restaurant is passable at best, but priced like a resort hotel (a mediocre sandwich and a soda will set you back $25). Oh and the plumbing is a mess, my shower wouldn't drain, and my toilet wouldn't flush without holding it for ~20 seconds.

My team all canceled their stays half way through our week in the bay area and found other hotels. But hey, they have tea tree scented conditioner, so you have that look forward to.

That said the staff was nice and polite. Maybe I just got a horrible room, but from what I experienced, this location does not live up to the Crowne Plaza brand or the price. So buyer beware, do not book just based on the brand name and/or semi-decent SFO pricing.

Restaurant was pretty good, but my room was 100 feet from a highway project that was driving piles into the ground all night. They had to know this was going on, and said nothing. Got very little sleep.

Stayed here multiple times nothing special but a nice hotel. One thing to note the shuttle doesn't always run on time from sfo so be prepared to wait.

Great hotel, comfortable bed, provide you a quite & pleasant experience. Nearby neighborhood berlingame has a very big and nice shopping area. Drive to the CBD area only 19 mins if no traffic jam.

Ok stay in average hotel. Stayed on the executive level and room is absolutely TINY with no minifridge. I would hate to see what a standard room looks like.

Crowne Plaza with a homely atmosphere!
The shuttle bus from the airport can be boarded from the HOTEL BUS platform on the departure level.
When we contacted by exclusive telephone, we were told about arrival time.
It runs every 30 minutes.

Type: intermediate Hotel
Cleanliness:
Quietness:
Comfort:
Location:
price: $$$$
Cost performance:
Dress code: casual
NHK world.

Food in the restaurant us just ok. I got dry cslamari

Nice hotel clean and comfortable rooms and a friendly staff.

We used the Crowne plaza parking for the shuttle to the airport

Front desk staff is rude and incompetent. I'd booked a room til Monday and then found out Sunday that the front desk had only reserved it until Sunday and they refused to honor the original reservation I'd made months before and gave me 1 hour to leave. They didn't even offer to comp a parking space so I could at least attend the evenings convention at a neighboring hotel.
I left and just walked in the door and crowne plaza just called me to say I did have a reservation until tomorrow in another room but literally they called RIGHT when I was in the middle of writing this review.
I guess I now need to call my credit card company to make sure they don't try to charge me for the room they kicked me out of!!

The open spaces, bathrooms and courtyard were all clean, well maintained and beautifully decorated. I also received a fantastic service from the committed staff. I will stay again.

Very nice hotel for this price point. The gym is well equipped. Love the Beekman 1802 toiletries, I took them home for my wife!

Stayed on night before an early a.m. flight. Rooms are small and tired looking
Staff is courteous but seems shattered. Room service is poor with no one answering the phone. TV reception cuts out frequently.

Nice if your room isn't next to the elevator. Very close to the airport, free shuttle runs often BUT not late at night.

It was not so friendly!
The room was not wide.
The parking fee is $ 24.
But location was good because it was close to downtown.
There's no kettle in the room.
There is no water purifier in the hotel with hot water.
That was a little disappointing!

The Airport Crowne Plaza was a good place to stay the night before an early morning flight. While the "upgraded" executive room we had was a little on the small side, it did what we needed it to do: provide a clean, comfortable bed.

There is an airport shuttle. The decor is older. There are no other shops nearby.

Don't waste your hard earned cash on this room. The suite was the size of a closet and looked as though the decorator died in the early 1970's.
The food in the restaurant was overpriced and mundane as well. Breakfast will cost you a whopping $18 and will be the standard fare you'd get at any breakfast place. Definitely not worth the cost.

Takes a 50 security deposit with your cc. Other then that it was ok, my body or the sheets were itchy.

Friendly customer service, excellent accommodations, convenient location

I actually didn't stay at Crowne plaza but my car did while I traveled, flying through SFO. Every one of the personnel I encountered there treated me with absolute courtesy and helpfulness, and I wasn't even a guest. Which made me think that they probably treat their guests REALLY WELL!!

The receptionist old guy at the night is so rude and rolls eyes when you ask for help

Modern comfortable hotel near the airport. It complies with what is expected of him.

Terrible stay at this hotel. Forwarded a complaint to Manager on duty Norman and he was very rude and disrespectful. Reported Norman to corporate customer relations and received a free nights stay at another location. Will not stay here again, horrible experience with staff! but happy with resolution..

I've been to Hiltons, Embassy Suites, Hampton Inns, and other nice hotels around the world. I'm legit serious when I say this is the nicest hotel I've visited. It cost around $120 for one night, two queens standard room. That's insane. For being so close to the airport, the price is one of the best nearby. The level of thought they put into making each guest's experience as comfortable and luxurious as possible is unbeatable. The interior of the rooms, at least the one I stayed in, are as nice as a Hilton at half the cost. I would have taken pictures before we put our stuff down am but we were tired and forgot. But I must say, I slept the best and most comfortably in this hotel than any other. Maybe it's the upgraded mattress (Beauty rest)? Whatever it is, it's worth checking out. I had a fantastic experience and I hope you do too.

Room was fine

Hallway smelled like mildew and was severely outdated

One of 3 at frontdesk, her approach and lack of helpfulness was disconcerting, but the guy that assisted me was helpful. Maybe a retraining opportunity for her, maybe not well suited for frontdesk role