Crown River Cruises Ltd Reviews

Really bad cruise company. Booked tickets for new years eve cruise, a package that on the website was advertised it woud include a 3 hour cruise, packed supper and welcoming drink. The boat was 1,5 hours late so we had to wait in the cold. Finally on board they say the dinner was not included in the package of this boat even though i showed them the website. We didnt eat anything and the boat only took cash because the machines were broken. Worst night and New years eve ever what should have been a great night. Would not recommend ANYBODY tot buy tickets trom this company.

Nye was completely ruined since they falsely advertised we would receive a whole package but only got 1.5 hour cruise (instead of 3) no welcome drink or dinner as advertised. AWFUL!!! stood in the cold 1.5 hours only to be told we should be Lucky there was a boat coming because they oversold. DONT GO ON A CRUISE WITH THIS CLUB

I decided on this cruise as it would give me a taste of London, and my plan was to hop off and on to check out places of interest that I would return to on a quiet day. The commentary was great, not a "real" guide but non the less amusing for those lucky enough to understand english. Great for saving your feet for longer walks.

An Awful experience STAY AWAY!! This RUINED our NYE and cost us a FORTUNE.



What was advertised:

Time Boarding/Departure 20:45 - 21:00
Boarding at Crown Pier 21:00

Return to Crown Pier 00:30 - 00:45 Disembark at Crown Pier What's
Packed Supper Glass of sparkling wine reception drink Glass of sparkling wine for midnight Bar Facilities Background Music 4 Hour Sightseeing Cruise

Front row seats out of the cold away from the crowds were stated on the Time out site... of which we were no where near the front. We only had a side back view of the fireworks. We could not see all of the fireworks and were at the back of a big long line of boats, no where NEAR the front. I have photos to prove the location of this as well.

What we received was:

An hour stood in crowds in the freezing cold. With boarding not starting until 9.45pm and the boat did not leave until approx 9.50pm.

The cruise was only 1 hour 45 minutes max.

There were NO drinks

NO supper

and the view was a side, limited back view of the fireworks. NOT the front row seats described.

There was NO background music

I also have an email stating that they had sorted all the music for the cruise as I offered to provide music if they needed it (in advance).

The staff were rude, unhelpful and unwilling to resolve the issue on the boat even when I showed them what had been advertised.

It was an awful experience and a far cry from the description on their website.

I hope this can be resolved asap.

The BEST ever cruise and the view was absolutely FANTASTIC.
We would give them More Stars if we could. Absolutely FANTASTIC.
The Staff were so FANTASTIC & so very FRIENDLY & HELPFUL.
We enjoyed every second of this trip.
Keep up the good work absolutely FANTASTIC.