4 years ago
Very bad experience. Also, read through the revie...
Very bad experience. Also, read through the reviews, you will notice a trend; super rude service, but good food. Why is this tolerated by management?
We booked in advance as two parties because we did not want a set menu (if you have 8 people you must have a set menu) and we didn t mind sitting at 2 tables. Some people had been there before so they requested the booths at the front for us. It was noted in the reservations. We went at 545 on a Wednesday so we didn t think this would be hard. We walked in after a special day (people flew in from NYC and drove up from Newport Beach) of wedding dress shopping and the restaurant was empty. When seating us, they refused to sit us in the same room because we should have had a set menu at our size party . I get that, but we were at two separate tables, we figured since the restaurant was open, why not seat us next to each other? They literally refused and were SO RUDE and petty and forced us to sit in separate rooms, punishing us like 5 year olds. Also they said they had no note saying we requested the booths, no apology. Seriously??? You re in hospitality, that is crazy to me. If the restaurant was full I d understand, but these people need to get over their weird power trips.
The server wasn t much better. So pretentious when we asked for mushrooms to be added to a pasta. Scoffed at us and said we can t do that; we do not do that a few times. Again, I get that restaurants sometimes don t do substitutions or additions; there is a polite way to say that.
The nail in the coffin was they doubled 3 items we ordered so our bill was way higher than it should have been. We almost didn t notice, but one person thought it seemed high. If you d seen the menu prices you know adding three more is significant. Again, no apologies. I would love to go back because the food was really good, but honestly can t see myself supporting a place where people act this way.