Crestmont Hyundai Review

I bought my new 2018 Sante Fe from Jake Lozinak. He was friendly and polite. I researched lots of prices online before my purchase, and Crestmont offered a great price. Stop in a see Jake and get a nice new Sante Fe a a great price!

I leased a car from Crestmount and had a great experience. my salesman was Joe Yun and he did an excellent job explaining the features of the car. Very smooth and easy process from the test drive all the way through financing.

I was impressed with both the sales and service department.. everyone was friendly and helpful. I would definitely recommend anyone interested in buying a car. To see them.

We had the best car shopping experience ever at Crestmont Hyundai. We ve purchased a LOT of cars over our married life together (37 years) and counting! We can t say enough positive things about the Crestmont team including our salesman Paul Brazie. Everyone from the finance individual, to service, etc are to be commended. Thank you for your outstanding commitment to customer service. It was refreshing.

We purchased a total of 3 cars from Crestmont. The staff is so nice and friendly when we were looking for another vehicle this is the first place we went. Everyone we worked with from sales to finance was very pleasant.

I have bought 2 cars now from here , always amazing service! They always go above and beyond to do everything they can to get the best rates and service! Kate Reshni has helped us both times and I absolutely love her . I walked in and she instantly remember us and that she sold us the first car we got there. Knowing we only went there that one time years ago and she still remembers means alot. She actually talks to you about ur everyday life and laughs and jokes with you ! overall great experience by far !! highly recommend Kate if your interested in stopping in

This was the second time we have purchased from Crestmont Hyundai. We purchased an 2019 Elantra last year and decided to purchase a 2020 for our other teen this year. We also purchased a 2020 Tucson at the same time. Our salesman Joseph Pontrelli was very helpful throughout the whole process. Everyone at the dealership was very accommodating. Pricing was fair and up front and they worked to get us the best rebate/ financing on both cars. Would definitely recommend.

I highly recommend getting a new car from this dealership! Very helpful and everyone was very nice and explained everything well. I recommend Zack Stokes he helped me and my family get the perfect car and couldn't be happier!!! Thank you Zack Stokes and Hyundai. Glad to join the family!

Great car buying experience. Terry was awesome and found me exactly what I was looking for. Highly recommend them. Thanks again. Love my car

Terry Coggins gave 6 star rated sales and service look him up for the best deals!

Very pleased with our whole experience at Crestmont Hyundai. Justin Jankovic was very helpful in assisting us with our car buying needs. We debated about trading one of our cars for a minivan or buying a third vehicle, in the end Justin was patient and accommodating. Highly recommend Justin and Crestmont Hyundai!

I met with David Choike to look at some options. He was tremendously friendly and knowledgeable. I have been extremely satisfied with my purchase and my experience with them so far.

I had an excellent experience here. Mark Crow did a great job explaining everything to me. He didn't make me feel like I was being rushed and the entire process went very smooth. I could not have had a better experience!

I had a great experience at Crestmont Hyundai thanks to Terry Coggins, "the Car Guy." I recommend this dealership to anyone in need of a car, and will look to return when I'm ready for my next one.

Jared Dresp was our sales person. He really took the time to match us up with the right vehicle and worked hard to get us the best deal. He also took the time to orient us to the car's features and set us up on the Hyundai app. Start to finish, he made the whole car buying experience a breeze! After the sale, he still follows up with us to make sure things are running smoothly. Now that's 5 star service!

Michael Vankannel was an excellent sales representative. The dealership was clean and used appropriate safeguards during the COVID-19 pandemic. Very happy with our vehicle purchase. Looking forward to continued business with Crestmont Hyundai.

Bought recent vehicle here from Joe Pelto. I was pretty disappointed in the process. We went in looking, and felt rushed and hurried to buy. Went on a test drive, and found our sales person sitting with another couple. Of all the sales staff on hand sitting around, why would our guy take on another couple knowing we'd be back in mere minutes? It was really rude in my eyes. Its lucky for Joe that my wife liked the car we drove, because he didn't try showing us any other vehicle in the price range, or try to give us any other options.

I also felt slighted by our trade in. I feel they could've brought it in for more than what they gave me. I understand we wouldn't get what they would sell it for, but we came back the next day to get some CD's left in the old vehicle only to see it already for sale for double what we were offered.

I went into the dealership expecting a minimum presumption of trust and honesty and left feeling taken advantage of. I would not buy from here again, nor would I recommend anyone else too.

If you are looking on leasing or buying a new car just go to Crestmont Hyundai in Brunswick and you will be completely satisfied with the entire process. I would like the name Mark Kadoutcheck as a great sales consultant who answered to all my questions and made me feel no pressure and a total transparency . Thanks a lot for your help Mark.

Mark Crow provided excellent sales service as my wife purchased a Sonata she liked,

I just recently purchased a 2020 Hyundai Santa Fe. Joe Yun helped make the experience easy and enjoyable! The customer service was exceptional, and I highly recommend Crestmont Hyundai.

I stopped in earlier this week to trade my car in for something new. Terry Coggins was my salesman. He was very pleasant and fun to work with. He found me exactly what I wanted and got me into an amazing deal within my budget at a great interest rate I can afford. I love my new 2019 Hyundai Tucson! :)

I recently purchased my Tucson from Crestmont Hyundai. My salesperson was Kate Reshni. She gave me Crestmont's best price on the vehicle I chose. No typical car sales tactics. How surprisingly refreshing that was. And during the paper work signing the finance manager showed us how we could save an additional $300.00. Kate and the staff have made it a very satisfying process. And yes I'm very pleased with the car.

Friendly atmosphere, immediate assistance, and wait time very manageable.

The purchase of my car at Crestmont was the best car buying experience I have had. Mike was knowledgeable, friendly and not pushy. I never felt I was being pressured, like at some dealerships. I felt I paid a fair price for my new vehicle.

I had a a fantastic experience at Crestmont Hyundai. The moment I walked in the door I was greeted with a friendly, NOT aggressive "Hi, can I help you". At first I was hesitant but Jarrod made me feel comfortable and thought he had the perfect car for me. I was leery, but he gave me to a sales rep, Mark Kadoutcheck to take over. (I was impressed to find out that Jarrod was a manager who greeted me at the door and that he didn't mention his position to me. ) Mark was amazing! Out of all the dealerships I test drove, Mark was absolutely the most knowledgable about the car as well as all the cars on the lot. He really knew his stuff. He was incredibly personable, kind and humble. He never pressured me at all. I was surprised to run into a couple of friends looking for cars there! I thought that was a good sign. So Jarrod was right, it was the perfect car for me. I came in the next day and leased it. Mark ran through all the amazing complimentary services that come with my Genesis G80 and the people in the service department were very personable and friendly, they didn't treat me like I was just another person coming through the door. Mark has followed up several times since to see if everything is ok. I know I could call on him at anytime I have questions. I was truly impressed with Crestmont and am excited for our future relationship.

Very enjoyable car buying experience working with Rich Chandler from Crestmont Hyundai. Highly recommend this dealership.

Our salesman Rich Chandler was great. We love our new ride!

I was adamant about locating a Blue AWD Tuscon .
They found other options that were close but the precise one I wanted was not available.
They then went on a 300 mile radius search to find the exact vehicle I wanted.
I really appreciated Jay Valentine and Crestmont team's persistence.
I absolutely love my new SUV and I purchased it at a competitive price.

All of these positive reviews are from consumers who were sold a vehicle that actually works - which is what SHOULD happen when you spend that much money on a product. But let me tell you how they treat customers when something doesn't go right.
Sales team seemed great (except for salesman not knowing how to work their own software). Pleasant experience buying my vehicle. However, it is now just 2 months after purchasing my car and I have already needed to take it to the shop (and even fully towed) 5 times. At this point, it is now just shutting off while driving and unable to restart. When attempting to address my unhappiness with manager, he went on the defensive claiming it wasn't his fault. I interact with a wide variety of people on a daily basis, and can tell when someone is trying to talk down to me.
A few days later the GM called to ask that I come in so they can "get me into a safer car". An appointment was setup with my original salesman for 5:30pm. When I came in that evening, he sat me in the waiting room for 45 minutes until he was able to see me. When I finally got some time with him, I let him know exactly what my needs were and he went along with them, showing me a vehicle I could lease that would replace the dysfunctional one he sold me just two months earlier. This was a different vehicle then what I originally wanted, and even though I never intended to drive this model I went along with it because I felt I had no other choice. After a few hours of discussion and test drives, along with picking out the color car I wanted we sat back down at his desk only for him to give me a price far above what he showed me earlier and above what I was originally paying for the first vehicle. "Final offer" was his exact phrase. After declining (with admittedly a lot of attitude on my part), the salesman brought a manager over who had a very pompous attitude and tried to "dumb down" the offer for us.
I have never had a worse experience buying anything in my entire life. They have wasted two months of my life that I cannot get back, and sold me a car that I cannot drive. Stay away from this dealership.

Completely satisfied with the assistance provided by Mark Crow at Crestmont Hyundai. All the communication from initial inquiry to appointment scheduling was done through text messages as I requested. Since I was buying a pre-owned and lived 200 miles from the dealer, I even had Mark test driving the vehicle and giving his personal advice to make sure it would be worth my trip. And it was.
Furthermore, Crestmont had the best prices in the State.

Terry Coggins was kind, helpful, and made the process so easy. I was very impressed with his service and love my 2020 Tucson!

Amazing service and great sales personnel. Joe Yun made sure i understood everything included with the vehicle, answered any questions i had and was overall a great and kind man to work with.

Great experience. Jake Lozinak was probably the best salesperson I've ever worked with on buying a car.

As a returning customer, I am pleased again with the customer service and dealership! The process went smoothly with the purchase of my recent vehicle, and I was highly satisfied with the trade-in value received with my previously owned Hyundai. Crestmont Hyundai is a dealership I highly recommend!

The Sales team was very good at their job. Got me in the door that day and were helpful when I arrived. I drove over 2 hours and 30 minutes to get there so arrived when they we re closing at 8:15 PM. Wasn t the best drive started raining when I got near and all they way back home. Purchased a 2016 Lexus IS 300 April 29 and it ended up being a bad car which I was surprised since only had 18,500 miles. I had noticed vibration in the steering wheel, front seats, front floor boards, and brakes instant on the way home. I honestly thought no big deal just needs balanced or alignment problem. Since I live far away was kind of hard to take the car back to the dealer. Took it to local tire places, and Lexus and they found the problem and gave an estimate. I worked with Crestmont Hyundai over the phone and they had me take it local places near me to fix it. Ended up being 4 bent rims, 2 bald inside corners on the front tires, and pitted rotors front and back. Was a process but they fixed it. They apologized for all the hassle and missing all the problems. They had sent me their maintenance inspection before I drove out of town to buy it so I was surprised. Thank you. Next time if I buy a car out of town I will test drive it first and spend a lot of time looking it over. Everyone is human so we all make mistakes and miss things.

This is our fourth Hyundai and third from Crestmont. Great, reliable autos and great people at Crestmont especially our salesman, Dave Choike. A really good experience buying from Dave and Crestmont.

Thanks for getting me in so quickly on my emergency repair.

Crestmont Hyundai is one of the best dealerships. I bought 3 Sonata's from there and the service was always fast and the workers are exceptional especially Yahya. I will always refer other people to this dealership.

I recently purchased a vehicle from Crestmont. My wife and I had a great experience, specifically with our sales person Rich, manager Charlie and Finance manager Ken. They provided great customer service and treated us as two new parents purchasing a family vehicle vs. just another number which is typical of larger dealerships.

Definitely recommend the Crestmont team for your next vehicle purchase.

Had a great experience. My sales person Adam Mitchell was extremely friendly, courteous and listened to what I was looking for in a car. He thoroughly explained all the technology that came with my new vehicle. Definitely would recommend Crestmont Hyundai for a new or used car.

We couldn't be more thrilled that we decided to go to Crestmont. Honestly I have purchased quite a few cars and none of my experiences has even come close to this one. Dave Choike our super sales guy was fantastic. No pressure to buy and he listened to what we needed and made it work. The test drive and time there wasn't high sales or filled with awkward silent moments it was actually dare I say Fun! He chatted with us about real stuff not just friendly conversation while still being thorough open and honest. We love our new 2019 Santa Fe. It's perfect for our family. Can't wait to come back in 3 years for our next vehicle or Maybe even sooner!! Great work guys!

Joe pelto was great! Very nice. I love the new palisade!!!!

these guys at Crestmont Hyundai are awesome, I really appreciate what they did to give me the best deal that fits my budget. I couldn't ask for more. a special thanks to Rich Chandler who worked with me for over 4 hours trying to get the right car for me. my new Sonata hybrid is great, 45 miles per gallon with all the bills and whistles for under $160 a month.
a great deal, a great car, great people at Crestmont Hyundai and great service department with in few minutes reach. if you are looking please do your home work first see other dealers but make you check with them last and see what monthly payment they will offer with the same price range. I did go to a Chevy dealer for a Malibu with the same price range my payment would have been at $250.
Thanks Crestmont Hyundai and thanks Rich Chandler.

After finding a listing online for a Certified Pre-Owned 2016 Elantra at Crestmont Hyundai in Brunswick, I called and spoke with Mark Kadoutcheck and went to see the car. Mark was very knowledgeable and helpful and had the car ready when I arrived. During the purchasing process there was never any pressure and everyone at the dealership was easy to deal with and professional. They assisted me with financing and it all went very smoothly. Mark even synced my phone to my car before I left. This is the most impressed I think I ve ever been with a car dealership. Thanks again to everyone.

I had a great car buying experience. I can definitely see myself coming back in to this same dealership again, and I have already recommended this dealership to my friends and family. Alex and his team are very professional, knowledgeable and friendly. Clearly this group knows that customer service is everything.

I was extremely happy with my car purchase experience at Cremont Hyuandai. They were patient with finding me the right car and at the right price. I would highly recommend Joe Pelto and Jared Giebel for your car needs. I love my Sante Fe Sport, it's a lot of fun.

I am very happy with my new Elantra i just purchased from this dealership and i highly recommend Hyundai Dave as a down to earth, friendly, 'no bs' salesman. He knows his product and provides useful knowledge to his customers. And he followed up with me immediately after i took possession of my new car.

Justin went above and beyond to help me find a car that I'd love, even in the pouring rain. The process was simple and painless. He made sure I was comfortable and was patient enough to explain anything I was unsure of, and provided any additional information I needed. I brought my first car home today and I'm sooo happy with it! Excellent service!

Great workers, service area is a little cramped but they have a nice waiting area, and they always wash my car after maintenance.

I was contacted originally by Kate Reshni from Crestmont Hyunai through my searching on KBB. As a sales person myself, I was impressed with how she was very attentive to my specific needs and followed up with me until I finally had a chance to go to the dealership and meet with her to talk about purchasing a new Hyundai Elantra. I got my dream car with more upgrades than I could have imagined and at the monthly lease payment that I wanted as well! Crestmont went above and beyond the call to get me the exact car I wanted with the right color interior and exterior. I highly recommend Crestmont Hyundai for all your car buying needs or you, your family and friends, and specifically my sales person, Kate Reshni, who was extremely helpful, informative and knowledgeable about the car and the whole purchasing process. Everyone at Crestmont was extremely friendly and helpful. Thank you Kate, Andy, Ken, Crystal and Christine!

I had researched many different brands and models and determined the Hyundai Santa Fe was the car I wanted to purchase.
I contacted Crestmont Hyundai and spoke to Justin Jankovic.
Justin and I took a Santa Fe for a test drive and Justin described all of the features of the car and he did it with honesty and enthusiasm!!
After the test drive I knew this was the car for me and my wife.
I discussed certain terms and conditions with Justin and it wasn't too long after that the deal was done.
Thank you Justin for your efforts! Also thank you Tabatha for your efforts to meet my financial requirements.
Do yourself a favor if you are looking for a new car, give Justin a call.

My experience was pleasant all around. The lot is well organized by model and I wasn't pressured while looking. I did receive a quick response from my salesperson for a test drive and he answered all my questions and followed up on several things for me, even staying late to finalize the sale of a new Tucson. Overall everyone at the dealership has been great to work with. Would highly recommend this dealership.

Kate and the rest of the staff were very helpful. It wasn't the nightmarish experience one anticipates when car shopping (sales representatives using jargon and pushing for the upsell). Instead, kate simply showed us the vehicles in which we were interested. She also made financing quick and painless, provided vehicle history and other necessary information and made sure to fill the tank with gas before we left the dealership. Great experience.

Not the greatest experience with attempting to buy a new car.

All I can say is I never had even driven a Hyundai or been inside of one, yet I stopped in on a Saturday just to check them out and walked out with a new Tucson 1 1/2 hours later. Terry "The Car Guy" could not have made the experience more simple and I will go to see him whenever I am looking for a car.

Took a test drive last July, and never received the promised $50 reward. They processed the whole thing incorrectly. Overall, I did not get the impression they would go the extra mile for the customer. You might be better off going to the other Hyundai dealerships in the area.

This is my second car from Crestmont Hyundai in Brunswick. My salesman, Rich Chandler, spent a lot of time with me answering questions and helping me to make the best choice for me. Also love the service department here. Great job, Crestmont!

great car buying experience yet again. Joe Pelto was superb. (my 3rd car from Crestmont)

When my original plan for getting a new car didn't work out, Mark Kadoutcheck was amazing to help me still get a new car at a reasonable price. Mark was very knowledgeable and helpful with all the questions I had with the car I chose. The staff here was extremely helpful and tried their best to work with my situation. Definitely would recommend Crestmont!

Purchased 2 vehicles from this dealership as a dealer to dealer sale. Paid the money through the auction site and was given a Bill of Sale for those purchases. Sent drivers to pickup these vehicles and was refused pickup by Jeff. How does this happen when you buy, pay for, receive a bill of sale for, present bill of sale to Jeff but refused the property I paid for?

On 10/3/20 I purchased a 2021 Tucson from Crestmont Hyundai. My sales rep Jared Dresp was OUTSTANDING!!! His professionalism, knowledge of the vehicle, courtesy and sense of humor made the whole experience wonderful! He is a genuine asset to the dealership.

I've been a Crestmont Hyundai customer for over 7 years and just leased my 4th vehicle with them. In addition, I visit the service department several times a year for all my vehicle maintenance. Dave & Emily are the best! I've always had great, friendly service.. even with a smile!! Most recently, Vince and Megan made my new lease transition seamless. Thank you! I love my new Santa Fe Calligraphy! If you are in the market for a new vehicle, whether to lease or own, stop in and ask for Vince! You won't be disappointed with his service.

Tim and Dave are some of the best in the service business!

Dave at Crestmont Hyundai Service the best. Dave and his team, in the service department , always take great care is my wife Michele's car, Thanks Dave for all you do there, we will continue to get our Hyundai serviced there.

Friendly reliable service center. Easy to schedule service appointment's, especially with their late appointment options for Monday and Thursday evenings.

I highly recommend Crestmont Hyundai for your new car! I am a planner, my husband and I went north to look at vehicles. I wanted to sit in some & find something to fit our needs. I never buy a big ticket item without thinking about it overnight! We pulled into Crestmont Hyundai, (our 2nd stop) We looked around at some of our interests, a Tucson and an Elantra. When we entered the building to ask questions, we were greeted by Max Galang, who was happy to answer our questions. Although we loved the looks of the two vehicles we had chosen, they were not roomy enough for our grandchildren & car seats. Max asked me what i really wanted. I told him blue, good gas mileage, and roomy inside. Max then introduced us to the electric blue 2018 Hyundai Sonata! Absolutely the perfect fit for us! I had no intentions of actually getting a car that day, but I actually drove it home! I had a great experience with Crestmont Hyundai and Max Galang and you can too! 5 stars for this team!

I walked in to the service department and there was 4 employees. I stood there for several minutes and not one of them acknowledged me.

Crestmont Hyundai and Jay Valentine treat you right. Just bought my second vehicle from them and will go again.

I loathe buying vehicles, and avoid it for as long as possible. I went to another dealership and was treated like I did not matter. I spent hours there with my children, and it was an aggravating waste of time. We found a pre-owned Subaru Outback we wanted to view at Crestmont Hyundai, and was greeted with Suzanne Rupp's friendly smile. Suzanne is kind, funny, thoughtful and helpful. She showed me features of the car I would not have even thought about. She was mindful I had children with me, and got us taken care of quickly and easily. She even personally delivered the car to my home. I felt totally comfortable with her and heartily recommend her to everyone, but most especially to people who may hesitate to walk into a dealership. This was the most stress-free vehicle-shopping experience I have ever had. We love Suzanne!

I have purchased several vehicles in my life and this is the first time that I felt the need to review a dealership. I have never had such wonderful service provided for me from a car salesperson or dealership. Crestmont Hyundai in Brunswick, Ohio is in a league of their own. I rate this dealership with 5 stars across the board because they have earned every one of them. Catherine Ulan was very thorough and knowledgeable. She was as sweet as can be. I never thought that I would see that in a car salesperson. She found me exactly what I wanted and made me feel like I was her only customer. Just a great place all around. Everybody I interacted with was an absolute pleasure. Blew my mind. Thank you again. I will recommend your dealership to everyone that I know.Thanks again.~Phil

Bought a new Ioniq over the internet with Joe Pelto. Found the car on CarGurus at Crestmont and the exact car at several other dealers. Asked each dealer for their best "out-the-door price." Joe and Crestmont submitted the best price. Took my information over the phone. Arrived at the dealer, test drove the car, completed paperwork, paid the previously determined price, and drove off with the car. Seamless transaction. Joe was friendly, thorough, attentive, and focused on my purchase. Would recommend this dealer and Joe to anyone purchasing a new car.

I've now purchased 4 cars from Crestmont. My latest purchase was through Terry Coggins. He was awesome! He went out of his way to work with me in buying the new car!

Great Dealer Ship, Very friendly and willing to work within your budget. Kate Reshni was a great and helped me to get the most for my trade in as well as knock a fair amount off of a brand new 2019

I made the right choice on going to Crestmont Hyunda of Brunswick, not only are they honest and fair. They were helpful and very personal.

Jeff Salyer was the one who helped me with my car (that I absolutely love). He was very patient, considerate, and did what he could to help me get a great deal. I totally recommend going here and make sure you ask for Jeff!

Just purchased a Certified Pre Owned Hyundai, and less than one day of taking ownership we have mechanical issues. The dealership appears to have little interest in trying to remedy this quickly or understands our concern that a one day old certified vehicle has a problem.

Adam Mitchell and the whole staff were great in our car purchase they all worked together as a team

Great service and my write up female was very polite and knowledgeable

My second car from Crestmont Hyundai, I I am totally pleased. Dave Choike was an excellent salesman who answered all our questions and did not pressure to buy.

I purchased a car at the Brunswick Hyundai dealer. James Tomassetti was excellent. He was very courteous and helped me get a good deal on my car with no pressure. I highly recommend him when purchasing a car.

I always get fantastic service at Crestmont Hyundai. Whether I am in for a repair, an oil change, or purchasing a new vehicle I am always greeted with a smile and made to feel like I belong to a family. I especially want to thank Justin Jankovic. I have now purchased 2 vehicles from Justin and he greets me every time I am in for service. A great guy and an asset to Crestmont Hyundai.

Wonderful experience. Honest employees. Highly recommend

Kate made this process smooth and efficient! I received excellent service from Crestmont Hyundai and would recommend purchasing a vehicle at this dealership to friends and family alike. I will plan to purchase future vehicles here as well, especially since my spouse is jealous of my new Palisade, which is a dream to drive!

We ve been going to Crestmont for years now and would highly recommend this place if you are in the market for a new car. Max really made the whole process of getting us into a new car so easy. He s super nice and really helpful. The entire team is always very professional and friendly. This is definitely the best dealership around!

Dave Choike did a very comprehensive job showing us the vehicle and working within our budget. I would highly recommend Dave and the experience at Crestmont.

Our salesman, Jared Dresp, was so polite and thorough with going over the features of our new car. I truly appreciated his patience. I would recommend Jared Dresp and Crestmont Hyundai and look forward to dealing with them in the future.

Joe Pelto took great care of me and answered all my questions. I am very happy with my new Sonata and would recommend Joe and Crestmont to anyone looking for a great car buying experience.

Jason Herron and his staff treated us like family. Couldn't be happier with the service and prices we received. Would absolutey recommend them to others.

Purchased a car here the other day. Our salesman, Zack Stokes, was amazing. Very professional and knowledgeable. Made the entire process quick and simple. Would highly recommend Crestmont Hyundai and specifically Zack Stokes to anyone in need of a car.

Great personal services, and the prices were reasonable. I love my new car! Thanks Rich!!

Sales Rep - Jared Dresp. Assisted in showing me the type of Hyundai SUV I was looking for. Ironically a car came in from lease that had everything I was looking for. He hooked me up to test drive the car, and obtain information for financing.

I purchased a used 2007 Nissan murano in June. To what I thought was my luck that vehicle had been brought in through trade and fell into my needed financial state. I immediately fell in love with the car. My salesman had advised me that because the car was just purchased on trade that when I test drove it to let him know anything I thought may need to be serviced with the vehicle. The first thing I noticed was the tire light was on and the brakes weren't in horrible shape, but they were getting to their limit. After test driving this was the first issue I addressed. I was assured that the brakes would be taken care of and had to leave the car the day of purchase for service work to be performed and a safety inspection to be complete. One day turned into 2 days. However, being a single mother with 2 children I wanted a safe and reliable vehicle and was willing to wait. Two days later I go to pick the car up. It is plated for 45 days. I was advised that all of the brakes were changed and the blower to the heat and a/c had also been fixed as well as the car being detailed. I never seen where the car was actually detailed because there was still dirt on the seats and on the floors, but I work in customer service so wasn't going to stress on an easy clean up. The past week as I am getting ready to plate the vehicle I start to hear my brakes grinding. I am very confused at this point because to my knowledge all of my brakes were just replaced and there should be no possible way in 45 days they could get so bad they are metal on metal. I took the vehicle to a local mechanic who advised me that yes the "brake pads" were replaced, but the brakes themselves were not. My drivers side rear brake pad is completely gone in less that 45 days. Complete metal on metal. The reasoning for that is because my passenger side rear brake caliber isn't even working, so the drivers side is doing all the stopping for the back of the car. Now common sense to me when you ask a credited dealership to replace your brakes would include replacing YOUR BRAKES AND ALL THAT OPERATE THEM! However, when I called the dealership I was advised that their service department only fixes what they feel needs to be fixed at the time of the purchase, and that I could bring the vehicle in for them to inspect it, but I may accrue a charge for this issue to be fixed. I asked when I was able to bring the vehicle in and was advised that Monday-Friday from 9-5 were the only times for service to be performed. I work Monday-Friday from 7-5 everyday and being that I literally just made my first car payment today, and now have some expensive issues taking place taking off work is just not an option. Again I asked if a Saturday was at all possible and was told no that is reserved for oil changes. Any half decent mechanic that was replacing brake pads on a vehicle would have looked at the calibers and rotors on the vehicle and said those should probably be replaced as well FOR SAFETY!!! I now have to debate on whether I should miss a days worth of work to take my vehicle in for them to re-inspect it and more than likely charge me to fix it in the first place, or take it to a mechanic who isn't going to rig my vehicle up to get me out the door. I am incredibly unsatisfied with the customer service I received. I basically have no brakes on the back of my vehicle and because they were not fixed properly the first time around I have now drove the vehicle for 45 days without knowing, and have no idea what damage could be caused by a company that did a half ass safety check over my vehicle. I most definitely will be contacting the better business bureau as well as corporate Hyundai to inform them of how one of their dealerships is functioning. I was completely taken advantage of. The proper documentation was not provided, and when confronted about the issue I was basically told to figure it out. Well Crestmont I will figure it out.