Brad Rehker

Review of Crestmont Hyundai

All of these positive reviews are from consumers w...

All of these positive reviews are from consumers who were sold a vehicle that actually works - which is what SHOULD happen when you spend that much money on a product. But let me tell you how they treat customers when something doesn't go right.
Sales team seemed great (except for salesman not knowing how to work their own software). Pleasant experience buying my vehicle. However, it is now just 2 months after purchasing my car and I have already needed to take it to the shop (and even fully towed) 5 times. At this point, it is now just shutting off while driving and unable to restart. When attempting to address my unhappiness with manager, he went on the defensive claiming it wasn't his fault. I interact with a wide variety of people on a daily basis, and can tell when someone is trying to talk down to me.
A few days later the GM called to ask that I come in so they can "get me into a safer car". An appointment was setup with my original salesman for 5:30pm. When I came in that evening, he sat me in the waiting room for 45 minutes until he was able to see me. When I finally got some time with him, I let him know exactly what my needs were and he went along with them, showing me a vehicle I could lease that would replace the dysfunctional one he sold me just two months earlier. This was a different vehicle then what I originally wanted, and even though I never intended to drive this model I went along with it because I felt I had no other choice. After a few hours of discussion and test drives, along with picking out the color car I wanted we sat back down at his desk only for him to give me a price far above what he showed me earlier and above what I was originally paying for the first vehicle. "Final offer" was his exact phrase. After declining (with admittedly a lot of attitude on my part), the salesman brought a manager over who had a very pompous attitude and tried to "dumb down" the offer for us.
I have never had a worse experience buying anything in my entire life. They have wasted two months of my life that I cannot get back, and sold me a car that I cannot drive. Stay away from this dealership.