Crest Cadillac Review

Great experience at Crest Cadillac...start to finish!

I just moved to Texas and found Crest was the closest dealership near me.
My experience was great.
I set an appointment a week ago, and when they discovered they would not have enough loaner cars, they called me and asked if I needed to reschedule. I appreciated that because not having transportation would have been a disaster.
My care was in and out in a day and they also took care of a recall item that I was unaware of.
Great job!!!!!

The service was excellent and I was able to get a loan car after making a same day appointment!

Always courteous and helpful. Honest and forthright about your vehicle. Logan is great and very good at explaining processes and keeping you informed throughout. I will continue to do business with them.

Heather has been great throughout the leasing process. This is my second vehicle I am leasing from Crest. Both time she helped us a lot to make the leasing process painless.

I had an awesome experience on 9/7/18 at Crest Cadillac in Frisco. The service manager was extremely nice. He even helped me figure out how to make my Pandora work in my car!

Thanks Bryan!!

Made appt for loaner car and was told I d have to wait til one was returned. Waited 15 min.
Most questions were answered although no one could explain what WiFi hotspot was used for/only that there were no error codes.
Got in car to leave after service and found the seat positions had been deleted and nobody bothered to even tell me and then had difficulty setting one of them correctly. Next oil change sticker said 5k miles although last one said 7.5k. Which is it? And is my %remainin going to be based on the 5k or 7.5k as I was told was the recommendation.
Granted all my whining is about inconsequential items but if they can t get the small items right what about the important stuff

We had a wonderful experience with Crest Infiniti and appreciate our salesman Tony Vester for his kindness.

Professional, curious, clean & beautiful waiting area!

Great experience at this dealership, The building is spotless the show floor is very appealing, the staff was fantastic, I love the real no pressure sales approach, the deal was done and I was in the car and gone from this dealer in less then 45 minutes, they valued my time and I appreciate that. I can tell you I am one of the hardest car buying customers out there to try to please. I am that guy your average sales person don't want to deal with, I will fight for every penny for the best deal I can get, The people at Crest far exceeded my expectaions of the total buying experience. I am very please with the pricing on a beautful car and customer service from start to finish, They did what no other dealer within 500 miles would or could do on pricing. They have earned a customer for life. 5 stars for this team of truly professionals, and hats off to the General Manager, there is a lot of pride at this dealership to be the best.. again they nailed it.

Crest Cadillac did an excellent job repairing my car. Quick diagnosis of the problem. Very friendly and helpful service advisor Greg Vetrano went above and beyond to assist us. Vehicle was ready when promised, repairs done properly. Gave us a loaner car to use while they had ours. Highly recommend them!

My sales consultant Jim Fusaro was amazing! He was so patient with me and always willing to help! Even after my purchase of the vehicle!

Always great service and very friendly.
Paul Z. Best service representative
Very dedicated to his job.

Purchased a new Escalade at Crest Cadillac. My contact and salesperson was Andrew Calvert. He was professional, informative, patient, and overall very accommodating. He made our purchase of the new vehicle reasonably smooth.

Nobody cares about you!
I had an appointment for detail and oil change.
I was supposed to get a loan car at 1100.
My wife came with me to go get some shopping done after dropping off the car.
However, they waited out time and we were waiting until 1240 with no loan car!
Primarily, I asked the guy who was in charge of loan cars named Garrett about a loan car as I was supposed to get one. He told me that there was none at the time and it would take half an hour or so to get one.
So, we were sitting and waiting. After 40-45 minutes I checked with him again. This time he told me that he did not have any idea when a car would be available. Meanwhile i noticed that there were 2 other customers in front of me in the line for a loan car. Guessing that it might take a while before It come to my turn, I asked him to just get us home by a shuttle service. He said that they could not provide a shuttle as they have fired all their drivers. Then l asked him to provide us at least with an uber service. He said that he would talk to my advisor. After 15 minutes I checked with my advisor named Brent who had no idea about this!
I told him that other dealers would get an uber service for their customers under such circumstances. He said he would talk to the manager. He apparently never did!
After another 15 minutes I checked with him. He said that we would be at the mercy of other clients to return a loan car!
At this time around 1240, after being completely disappointed and tired of waiting and waiting, I used my own uber account and my own credit card to get an uber service. 5 minutes later we were eventually on the way back home with waisted time!
Nobody at the Crest Cadillac apologized for this fiasco that they had created.
To add even more assault to the injury, the next day nobody bothere to call me to let me know that the car was ready. I called at 1315 to check on the status. A young girl who did not sound very smart, asked me so many irrelevant questions instead of connecting me to the advisor. She said that the advisor would call me back. He never did!
I had to call again after 20 minutes and request to talk to a manager as I never heard from anyone.
The manager told me that the car was ready. However, he did not offer a pick up ride or delivery!
I went there only to find out that my advisor was off on that day. No surprise to me that he did not check out to any other colleague about my car!
After asking those guys, I noticed that my car had been ready since the evening before!
This never happened to me with any other services at any other dealerships. Given that my wife and and I have had different cars, this was a terrible experience with a dealership that dealing with luxury cars!
I would not go back there and take my business somewhere else next time.

Crest Service Department spares no expense to insure your experience is pleasant and seamless. Work was performed on our vehicle and returned as promised looking like it just drove off the showroom floor. Well done Creast Cadillac!!!

I usually don t post reviews because I like for everyone to have their own experience and opinions on the service that they may have received. But I wanted to go online and talk about my experience at Crest. The mechanic shop that I took my vehicle to before could not locate the issues that was causing my vehicle to remain out of service. With the very knowledgeable master mechanic on site, they were able to solve and fix my issue expeditiously. And my vehicle is still running fine after 2 weeks .

Adrian Lopez was a great salesman. He was very helpful on finding the car we wanted within our budget. Thank you Adrian for your patience.

Always a pleasure, nice facility and waiting area. Every service rep I have worked with was polite and knowledgeable.

Its bad service.but no load car too.bad than dallas swell.

I just got my cadillac SRX and I love it. victor is the man you need to go to buy your next car if you ever go to crest cadillac. It's like he knew exactly what I wanted. Great customer service!

I would highly recommend Crest Cadillac. I shopped 5 other dealers before going to Crest and they were hands down, the most friendly and professional. Their team worked together to get me the best deal. I never felt like I was playing the car haggle game. Thank you Crest.

Never going back to this service place again. Would have been a better choice if I would have get service/repair at another dealership where I brought the car. My car was showing check engine light around 13,000 miles after regular maintenance 2 months back at same place. I was asked to drop of the car and they took almost 3 weeks to get the parts and return my car. I was provided with a loaner and while returning it back I realized, there was a crack on windshield from before. But I was asked to pay the deductible. When called in next day to ask for explanation, I was keep on told that someone will call me but no one ever called for a week after multiple follow ups. Finally, I had to call again to speak with loaner car manager and he mentioned all I can do is call my insurance company and ask them to process the claim.

Never going back to this place ever again. Don t recommend this to others.

Shawn and the service department at Crest Cadillac are the reason I bought my second Cadillac.

Everything and everybody was great! Perfect service.

Quiet and clean. Excellent customer service. And quickly too.

Everyone was right on the job as soon as I arrived. Took just a little while to check what was the procedure. Waited for the proper time and received my car all nice and clean.

Crest Cadillac service was great. Very prompt,courteous and professional. Getting service is normally a negative expierance but they made it a pleasure. Thought when we bought the car the pitch about service was a lot of hype. It s for real and not just talk. Great experience!!! I give them two thumbs up!!

Jordan did an amazing job of helping us find the car that we needed and helping us get a great deal. The rest of the staff at Crest also helped to make the experience very pleasant. I would definitely recommend Crest.

Service after the sale is excellent as well. I brought in our Cadillac after a tire had picked up a road staple. All the staff was very friendly and the service and waiting areas were immaculately clean. My tire was repaired very quickly and I am very pleased.

Have 2 Cadillac s from Crest now in the family. Service, team and experience has been pleasant over the years. We are now caddy fans and look forward to years to come

Came in with a/c issues. Monica was great. Very friendly and made everything simple. Got my car in and out and right on time.

Always get quality service, delivered promptly and always exceeds my expectations. Service Advisor Bryan Oldham is a great representative of the business and I highly recommend him.

Neil Knox is our sales consultant at Crest Cadillac, Frisco. He is a great listener, very patient, and honest. His sales experience shines through in his ability to understand what you are looking for and how he can meet those goals. An enjoyable journey from discovery to purchase. We are Crest Cadillac fans. The best auto buying experience, ever.

Fantastic to work with, great vehicles, and great sales team! David Weis was so patient with us, and found me the perfect car. Couldn't be happier!

Took too long (30+ minutes) to get loaner car even though we had an appointment to drop car off for service

Logan was very friendly and Crest Cadillac always does a great job and on timely manner.

Friendly service for oil change and tire rotation. Great exterior wash. Just so so regarding the interior clean up.

This is the best experience I could ever have envisioned. From start to finish the servant attitude and respectful treatment were superior. Tux is wonderful! As unaccustomed as I am to buying cars (I usually keep a car for 10+ years), Tux walked me through every aspect, answered all questions and made it all seem so easy, knowing without any doubt that I was in the best hands possible! Thank you so much, Tux! Now I know firsthand what your other clients rave about. Your reputation is well deserved.

Always good service, courteous personnel. Make you feel at home.

I can t say enough great things about Crest Cadillac. From sales to service, it s always top notch! You have a loyal customer for life!

ABSOLUTE WORST CUSTOMER SERVICE EVER! Called about a vehicle for two days. The first car salesman never called me back after sending me a quote for the vehicle. The second salesman DID call me that morning alerting me that it went through inspection and that i would be notified if not i could call back. (Which was wonderful and nice i understand they can t always call back). I called that night and spoke with used sales manager and he told me he would hold the car (since I live three hours away). I asked if i could hold with $500 deposit and he said that wouldn t be necessary since we would be there. My husband then drove three hours to location and they said car was sold this morning. I called personally and they explained same thing! Unacceptable business, no communication and un-excusable behavior on ALL departments. Never in my life would i recommend this place!

Although I didn t buy my Cadillac there, whenever I brought it in for service I talked to Gene Reeves who
Was always very understanding and
Knowledgeable about the car and the problem. I ve even heard the other service reps saying go ask Gene . I would definitely refer Gene
To anyone with a problem with their
Cadillac. Again, I didn t purchase my
Car there, but Crest is the first place
I will go for my next car!

Great Customer Service and Satisfaction. My Service Advisor Greg Vetrano pays attention to details when it comes to my 2008 CTS. I always know my car will perform better than ever when I pick it up. Crest Cadillac in Frisco is OUTSTANDING!

We ve been doing business with Crest for years and if possible, the feeling of being cared for has gotten even better. Andrew Calvert followed up on my internet inquiry and we met him to look at the new 2019 models on sale. He was knowledgeable, attentive, caring and able to answer all our questions. The dealership moved further away from us years ago but they are worth the drive.

Great experience. Customer service friendly and professional. Very curteous and efficient. Lovely environment and very helpful.

I drive 50 minutes to get service and car washes here instead of locally. That says slot.

Excellent! Excellent! Excellent! Staff and service of the upmost professional level!
They went above and beyond!...

Best car buying experience I have had!! They are awesome!!!

Crest Cadillac never disappoints. The service is fast, courteous and the staff is very detailed. Highly recommended!

-0-
3 years after they are still AWESOME!

**Terrible** service ....who keeps a customer waiting for hours for a loaner car despite prearranging the service several weeks ahead?

complete incompetence on the part of the pre-owned division.
waste of time, scheduled a test drive and pre approved only to be told that the car is not for sale. buyer be ware

Great experience from start to finish! Chris and Carla were awesome to work with!

The service is great, staff is friendly, keeping the customer first.

I purchased a used Mercedes in January 2017. Service since the sale has been horrible. They sold me a car that cannot be titled. I am on my second set, of now expired temporary tags. At this point, I just want my money back and return the car. I am very tired of constantly calling for temporary tags, with out getting any of my calls returned and now driving my car illegally as I don't have a choice at this point because it is my daily driver. I am extremely disappointed in the lack of concern they show. I also bought an extended warranty and it is starting to have sporadic A/C issues, so I called the service department to schedule an appointment and they said I need to take it to the Mercedes dealership to deal with. . Obviously they treat their new car buyers far better than their used car buyers. Beware of buying a used vehicle for them! What is the point of an extended warranty if they don't honor it?

Awesome customer service! Professional and thorough service staff across the board. Very smooth drop off and pick up.
Brent Upton is always outstanding, highly knowledgeable, punctual and a true professional!

Chris was AMAZING in helping me through my car shopping process. He made it a very smooth experience. It is my first car purchase and I couldn t be more pleased with the service Chris provided. I changed my mind on what I was looking for on like 5 different occasions but every single step of the way, Chris was patient, caring and sensitive the entire time. Thank you Chris for helping me purchase the first best car! Thank you Crest! I look forward to a lifetime of free car washes and an occasional dinner by a private chef!

My wife recently purchased a XT5, and she's a VERY HAPPY CAMPER , no hassle, Great service, from the guy at the door, to the person that gave her a tutorial of the new vehicle!!! Yes!

Hello everybody first of all hope you're having a safe day. I went on Crest Cadillac web site on my computer on May 19th it was time for a upgrade for a new car, for some reason I always go to Crest Cadillac when I'm ready to purchase a car because they've always had good cars . I've been buying cars from them since the 90s. After I found the Cadillac I wanted online I soon had a call from a salesman. There are always on point, I schedule an appointment on May 20th and looked at the vehicle I wanted, we did the process it was so quick and fast I drove home in my new Cadillac. The salesman went above and beyond for me and I drove my new Cadillac home . customer service is awesome. If you're ready to purchase a upgrade on a new or pre-owned car you need to go to Crest Cadillac. Quick, final great price no changes no surprises. Of course I love Cadillacs but they have almost any vehicle you want, if it's not on the lot they will get it for you.

If you want a lemon car, then buy a Cadillac. And you will also get humiliation from them. For free!
I bought a XT4 four weeks ago from Crest Cadillac in Dallas Texas. Then I was told to replace the whole transmission control module by Cadillac service. ??? Surprise!
Then I went to the sales office, they let me waiting there for one hour while they just joking and laughing in the office! I can see and hear clearly with standing outside! With 3 times pushing then finally talked to the guy Hussain Jafri, he called himself the MANAGER of Crest Cadillac. But you can feel it from the very beginning, the person Hussain is uneducated at all. I asked him why a new car has such a major problem in just 4 weeks after buying, and I suspect the car he sold to me is not a good quality car, cause I just remembered they showed me a report before I signed which stated Transmission update on xxxxxx , but they explained to me that each Cadi car needs to do this before selling, and it s just a normal process of selling car. He reacted just rascally, and seems this transmission error thing happened everyday just like you found a rotten apple in garbage. He told me All Cadillac cars has the problem, you just need to get it fixed, and the fix is free of charge! What a mercy I received from you! I asked him what if the issue comes back in another 4 weeks for this new car, and I can t trust its quality and I don t have time to always come back to get car fixed. He said this to my face: All Cadillac cars have the problem! You spent two weeks for buying the car, why you don t have time to get the car fixed?!! The fix is free! ??Seriously??!! I spent two weeks for the first month when I moved back from NYC to Dallas to buy the car, I don t even have time to compare and pick a good quality car! I made my time to come to this Crest Cadillac twice in total (this one is close to my office), then I bought it! One time to try driving the car and one time to sign the contract buying the car! A total of twice visiting! Now you are asking me to get the new car fixed for two weeks every month???!!! Are you crazy or I am crazy?! It s such a shame to ever talking to the guy Hussain Jafri! It s a huge shame of buying the car from Hussain Jafri and Crest Cadillac! Also, it should be a shame for Crest Cadillac of hiring the sales manager Hussain Jafri! Will consult the lawyer with returning the car!

UPDATE Jul 2020. Still doing great job oil change and car inspection UPDATE Apr 2020 Still great service during the virus crises. Our service advisor recommended new tires in near future a few weeks ago. I was thinking of May 2020 or later when we needed next oil change and annual TX car inspection. Get it all done at one time. He came back about a GM tire rebate program that expired 4/30/2020. So we got the tires early to save $$. Nice of him to tell us before option expired. UPDATE Dec 2019 I had engine service light come on and trouble msg on dashboard on Sat afternoon. My regular service advisor was off so I got one who was covering for him. We discussed the problem and he advised me to bring car in to be worked on Mon. And he arranged for a loan car for the weekend which was provided in a prompt and efficient manner. Other than the inconvenience of having to go to the dealership on Sat it was handled in an excellent manner. Its nice to be taken care of. The loan car was a SUV UPDATE Jan 2020 ; AT4 model for next 27 days. Sweet ride! Nice to treated so well with loan car. SHE who cashes my retirement check is getting ideas. We put 670+ miles on car before repairs completed due to shop backlog and getting all the needed parts. Repair was covered by extended warranty (SHE was smart to buy it). Well done all around. UPDATE: May 2016. I made an appointment online and took the car in for an oil change. The new facility is really really good looking. And the service is great as well. The dealership was long overdue for this new facility to compete with other luxury brands in Collin County. I posted photos of the new location.UPDATE: Mar 2016 Dealership has relocated to northwest Plano to location west of Preston Rd on northside of Sam Rayburn Toll road (Hwy 121) to a new facility. 1st Review: May 2015. We have been buying and getting our Cadillac serviced here since 1996. Excellent sales improving over the years to include internet selling. The best part is the service department. I've only had two service advisors since 1996. Dealership website is improving and you can now make routine appointments online like an oil change. that makes it very convenient. UPDATE Apr 2018. Purchased our leased car which went very smoothly once the bank got their act together. Crest did the best they could with the long-delay caused by the bank.

Always professional & courteous staff & kmow their stuff.

Sales rep Felix was very helpful and knowledgeable and professional very courteous the whole crest team was able to work with me and gave me a deal I couldn t refuse!!

Their entire crew is extremely friendly and helpful! My service advisor, Shawn did an outstanding job advising me at every step!
Well done!

Chris Prudhomme was an outstanding and professional Sales Manager! He was attentive to all my needs and made the process seamless. I purchased a 2020 Cadillac XT4 and couldn t be happier! This is my 4th Cadillac from Crest Cadillac and they do not disappoint! If you re ever in the market to buy or lease a new Cadillac, contact Chris. He ll take care if you!

Very good service. I like to take my Cadillac to Crest where they know the product.

Crest Infinity makes car buying easy and pleasurable. They listen to what you want.

Wonderful, professional experience at Crest INFINITI. Neil Knox took care of all of our needs before we traveled from Oklahoma City to Texas until the moment we left headed home in our new INFINITI!! The experience was worth the drive!

My vehicle's electronic systems all crashed at once so my vehicle wouldn't start. The vehicle was in my garage. I called GM roadside assistance, and Crest Cadillac had an expert technician at my home in an hour. Josh was able remedy the problem, and had my vehicle working perfectly.

Bryan , is the service advisor who help me . He was professional & informative . He call me every day to keep me informed of what was going on with my car . He also arranged for me to have a loaner car that was fantastic. He went above & beyond for me , if I happen to have anymore problems with my car I will definitely go to Bryan , he has excellent customer service skills & Crest Cadillac is lucky to have such an awesome employee. Thank you Bryan for making this experience so easy for me , there needs to be more people like Bryan in this world !
Thank you, Rick Fopay

I took my vehicle in for routine service. I was advised that I needed a front end alignment and the change out my brake fluid. I agreed to both of those services. When I arrived back at the dealership to pick up my vehicle, there were additional charges that were never discussed or disclosed to me. I do not like this. I feel like they are being sneaky. If my vehicle needed the other items, I probably would have agreed to it if they had just asked me up front. So now I wonder if I can trust them in the future. Just make sure you read over your whole service agreement before you sign, they may have added additional services to you vehicle.

Very friendly staff. The dealership is nice and has a comfortable waiting area.

Great service, I was just disappointed that i couldn't receive the complementary wash due to them being backed up and it would have added a extra hour on my wait time.

The service that I get from Crest Cadillc is always top notch. They are always so friendly and helpful and very professional.

Impressive facility. Who knows if I got best price? Salesperson was attentive and pleasant. VIP treatment is wonderful. Waiting for car after agreeing to deal was way too long and painful. Financial session too long and unpleasant. Orientation on use of car really great and necessary!!!

Crest Cadillac service department was very helpful in servicing my car today. My sales advisor was Gene Reeves.

Color me unimpressed. I was looking for a Certified Pre Owned 2016+ CTS-V, and they had one (two actually). The first car didn't have Recaro's, so I wasn't interested. The other car did have Recaros, but the salesman told me as I began to look the car over, "I have to let you know we already have a deposit on this car."

My response was, "Well, call me if you get another one. I'm a play for the right car."

The sales person told me, "Well, the guy who put down the deposit isn't here, and you are!"

I was offended. If they were going to sell a car they had a deposit on from another buyer, they'd do the same to me.

The sales person even added, "Like my boss tells me.... It's not SOLD until it ROLLS!"

Absolute worst experience I've ever had at a Cadillac dealership. In fact, the following day I found the car I was looking for at another dealership and was able to make a deal the same day.

I'm glad these guys are on the other side of the metroplex & I don't have to consider using them for service.

Logan is my service advisor. He always makes sure I am taken care of in a timely manner, and goes above and beyond to make sure I am satisfied. He has a great personality. I always look forward to working with him when it s time for my repairs.

Service advisors are great! Eric has been taking care of me for a long time.

Chris Riccitelli was knowledgeable, fast and efficient. I was in and out in under an hour and a half.

I made a week advance notice to get my car serviced! I got there at 8:00 am! Waited like 10 minutes for the service guy to get to me! There wasn't any cars in the service area! He finally comes and takes me to his desk! He does the paper work and says so are u waiting here! I was like no! I have to get to work by 845! I was like don't ya give me a loaner! He said you didn't say u needed a loaner! Well we always ask if you need a loaner and u said no! First of all I didn't talk to anyone! I did online! He said it offers it on there also. Well 2nd of all it doesn't ask you if you want a loaner car! The options you have is transportation: none, shuttle to, shuttle from, and wait! But I did it online on my "my Cadillac" app. And no where in there it offers if I need a loaner or not! So I told them forget the service and Ill setup another appointment for later! And so he said let me ask my manager! So he came back and said ok we will get u a loaner! So we finished up the paper work and took it back to the courtesy car desk! The guy there told me to have a seat! So I sat, sat, sat, and sat! Now it's like 9:00! It's been an hour since I got there! I told my service guy I have to be at work at 845! While waiting! He saw me a couple of times! But never bother to ask or even tell me what's going on! I went up to the desk and The was like uh can I help you! I wa like yea where is my loaner car! He was like oh can I get your drivers license and insurance! Unbelievable! That's not all either! I being the loaner car back to pick up my car! I paid for it for my car good job on the work! But the car wash! OMG they vacuumed some what! They didn't wipe anything down! Their was drink stains on the door they could have just wiped down with a wet towel! I will never ever goto this place ever! Oh they don't even have complimentary drinks there! Oh my bad they have coffee in those pump containers! Everything else you have to buy! I always goto gravevine! But my app had my location for the frisco one! I noticed it when I got my confirmation email! I clicked on confirmation and there website doesn't even work properly! Takes you somewhere else! Every time I book an appointment there in grapevine they always have a loaner for me ready to go! Never telling them I need a loaner! I'm in and out ! Their car wash is a real car wash! And they have complimentary drinks and little snacks and fruit there! I gave a 1 star for the service guys who worked my car! If it wasn't for them then they would get 0 stars!

Service with perfection. Repaired it, detailed it and dusted it off. Last but not least... service with a smile.

Service department is absolutely amazing and can t tell you what a great experience our family has had with Crest. Shawn and Logan are amazing at what they do! Thank you!

Wonderful experience . Very honest. Everyone was very professional and very helpful with my questions- which were many. "Checking out" was a breeze. Josh was a pleasure to work with.Thanks for a good experience.

I have been a Crest family member for over a decade. Every visit is an amazing experience; whether I am in for car service or leasing a new vehicle or more recently buying my dream SUV...the Escalade. I am always treated with care and honesty. I HIGHLY recommend Crest Cadillac in FRISCO. Ask for Jordan Naemi! He will take great care of you.