Crest Cadillac Review

I had an amazing experience at the Creat cars used car lot. Both Leron the salesman and Dean in the business office, I can t tell you how wonderful and professional they both were. It was a pleasure doing business with them and I would not hesitate to recommend them to anyone looking for a car!

A BIG thanks to LaRon for helping us find a great vehicle! He is awesome! Thank you also to Adel who made all the paperwork quick and easy!

I am always treated with kindness, respect and gratitude when visiting Crest. Besides great service you know you are driving a quality vehicle.
Thank you Crest Cadillac!

I think a $900 bill for 2 FOB's and towing is excessive. $232 for a 19.4 mile tow is ridiculous. I should have used my own towing service but the lady said they had a good towing service. My mistake!

Tremendous reception and friendly negotiations over our new Infiniti. This is a great facility for service.

Very nice people working at Crest Cadillac!! Good service and very pleasant experience!!

Great dealership sales and service staff are friendly huge choice of used vehicles available and of course new ones too.

5 star treatment from LeRon Walker. I wanted to trade my vehicle he was honest and very helpful. He listened to me and wasn't pushy. He loves what he does, you can tell. He has got a repeat customer for life. You got a good one Crest!!!

Very prompt to attend, great customer service, very detailed with explaining situation.

Easy process! I cannot express this any other way. Sales rep Josh White was great to work with. I gave him what we were looking at and he had multiple cars ready. A true professional!

Service as always deserves a five star. I always enjoy to come there and leave with a smile. Thank you

David Hooks made our car buying experience smooth and seamless. He was very helpful and knowledgeable. He was patient, didn't pressure us, and went out of his way to accommodate our needs based on our unusual schedule. We would highly recommend David from Crest!
Thank you so much!

The backup camera was replaced on my 2011 SRX. It took less time than we were told to expect. Paul did a great job setting it up.

They take great care of my car. Can't beat the amenities!

I love everyone at Crest My Salesman Tony Robinson was great and such a pleasure to work with and Joshua Gabbai the Business Manager took care of me and explained everything to me. I am on my third Cadillac and won t go anyplace else. So I have been a customer at Crest for over 10 years now and totally love it and the people. Thank you Tony and Joshua, you re the best and Waldo the Manager jumped in too., appreciate you all.
Jackie Kaye

Let me start by saying that if you want a great car buying experience w/o the back and forth this is the place to go. You don t spend your entire day negotiating. The process is easy, clear and concise and my salesperson Ernest is legit!!!!! He performed a miracle. Got me in the car I wanted at the payments I needed with a smile on his face and not pushy by any means. Every person who works at this dealership behind the scenes also made a good impression. From the tour of service dept to finance (most people dread this part) to the car delivery (nice big bow) to car feature demonstration; every step was painless and I felt that my business was appreciated and valued. I even got the opportunity to meet the owner, who personally thanked me for my business! If you want a great car buying experience, go to Crest you won t be disappointed. They have made a customer for life out of me.

Mary Monsano was my service advisor. She was awesome. Great communication and considerate of my needs. My car was held up waiting for parts for 2 months and she did a great job of making sure i was informed of the progress.

The customer service at Crest Cadillac was excellent. My car was finished on time just as Monica promised and super clean! Staff was very friendly and courteous!

Love Crest Cadillac.... always great service. Shawn in service is always great to work with!! He always greets you with a smile and ready to take care of his customers!! I wouldn t buy or have my Cadillac serviced by any other dealership!!

It took mr 2 hours to get a rent car. I made an appointment not expecting to wait 2 hrs. I was told that my service manager was supposed to call me before I even showed up because they knew that rental cars were backlogged but no one ever tried to call me. Not acceptable. Then I came in to pick up my car and it took them 20 minutes to find the part that I was told by my service manager was delivered and waiting for me but the service department somehow couldnt find it. This was the first time that I experienced the Crest Cadillac service since I bought the car and realized that compared to even my husband's lexus service experience is so much worse. It will be considered when I think about owning another car.

Bought a Yukon XL from them. Ever since we have bought the car it has needed a TON of work and has cost us thousands of dollars. Don t buy a car from them unless you check out the tires, breaks, shocks and everything else!!

The staff and service are excellent! Everyone in the shop is friendly, helpful and patient. I will definitely do business with Creat again in the future.

I was surprised by husband today with a new car delivered to my home. It was delivered by a very nice young man named Jonas. He was very professional and took the time to show me everything the car had to offer. Thank you again for all your help!

The best thing about getting service at Crest is the service advisers and staff!
Very nice environment and the restaurant is good.

Joe Show Castillo

Great customer service, clean waiting area, and a peaceful ambience! :)

Great experience as always with Brian Oldham
Thank you

Logan McPhearson was Absolutely AMAZING!!! He took care of us from the Second we got there! I had no idea Crest Cadillac was SO AWESOME! I will ONLY come to y'all from now on!!! Logan gets a 'Gold Star' .... He was Very Friendly and Extremely Knowledgable!
5 star Review!

Very nice facility. Found our salesman very quickly. He was very pleasant and knowledgable First time purchase at Crest but would do it again and recommend others to buy here

Always take such great care of my car repairs as needed and an amazing space to relax and even food options if wanted as I wait or options to get a loaner car if needed. Great dealership!

I had the easiest car buying experience of my life at Crest Cadillac thanks for the excellent service from Chris Riccitelli. I would highly reccomend Chris and Crest for those in the market for a Cadillac.

Crest went above and beyond for me this time! My car was ready in a timely manner, they did what they could to fix some of the scratches, did my oil change and detail. When I went to pick up my car, I was with my son who had the flu and didn t want to bring him in. Since it had rained the night before, Paul Z. made sure my car was cleaned again on the outside and had them pull my car directly up to me and brought out all the paperwork so I didn t have to leave my sick kiddo in the car. Now that s great customer service!! Love Crest!!

The sales team was great. Friendly, knowledgeable, and flexible on pricing. I definitely recommend this dealership.

Great service, great communication! Nellie did a wonderful job of keeping me informed and going out of her way to take care of me and my car. She's the BEST!!

Great group of friendly, positive customer focused individuals.

Great care of vehicle in service and also kept me informed of issues.

Staff professional, courteous and informative. Bret, my rep has been consistently professional. And more than met my expectations. My dealings with Crest Deslership overall have been excellent.

Omg I'm in Love with my New Infiniti from Crest Infiniti. My Salesperson Kegan was awesome. I couldn't have asked for a better Salesman. All the staff that I worked with was great. I will continue to do business with them.

I went to Crest Cadillac simply to compare the XT five and the XT4 As my current lease will be coming due in November. I asked Chris and Caleb to figure what it would cost to turn in my current XT five and either Do a new lease on Both cars. I was advised of the loyalty Rewards I had and other pull up lease awards available for me. They made me a deal I couldn t turn down. It didn t take long I didn t have to argue they were forthcoming at the beginning on what it would take to trade. I am completely satisfied with the deal and with the new XT5 2021

Mary Ann Pursley

He done everything out of my garage cuz that's where my car was

Over all a great experience. Our salesman Josh was knowledgeable and patient.

The treatment I received from Chris Riccilleti was the best ever. I would come back again to Crest because of him. Rating for Chris is a 10 (from 0 to 10 as 10 being the highest score).
The treatment at Crest is surperior to James Woods in Denton. And it is due to Chris.
(Teresa Boyd)

I love my new car! Thank you to Leron and Steve for keeping your word and making this happen. I will shop Crest first next time. Give them a chance to find what you want.

I went to get my oil changed , and felt so welcome ! I actually bought my car at Crest Nissan but my car is a Cadillac and they have been so good to me!

We knew the exact vehicle we wanted and we told them what we wanted to pay. They made it work.

Loved every second of my experience with Crest Infinity!! I was not planning to buy a car the day I came in. But, once Ben answered a few questions and showed me what Infinity offered, I was SOLD!! So happy with everyone I had contact with, from Ben, to Richi, LaRon, Johnny, and Zayne! They operate with honesty, integrity, and made sure I was completely happy with my new Q50. I HIGHLY recommend them!!!

Gene has always been my service advisor and as usual does a great job in taking care of me!

We thoroughly enjoyed our experience of buying a new Cadillac at Crest Cadillac. Our salesman, Charles Woods was a joy to work with. There were no high pressure sales tactics. A very up front, honest dialogue that afforded us the opportunity to reach a deal very quickly. Kudos also to Carla Thompson the Business Manager for her welcoming attitude and very efficient processing of our purchase. From start to vehicle delivery, a class act! Highly recommend them!

Great service experience here! Had visited one of there competitors 4 times to fix an issue I had, Crest techs were able to fix it in just a few short hours. Highly recommend getting your Cadillac s serviced here!

I drive 59 miles to this location. Crest is by far has the best customer service I ve ever experienced. Eric the sales manager is very professional makes sure every thing gets done, Gene is his assistant and also always a pleasure to deal with these two people. Well worth the drive! I don t put money in any other caddlac.
Keep it up crest caddlac! You are the best out there!!!

Rustik G was a pleasure to work with. He was very prompt, help his word and gave the greatest deal in DFW!

Fast and friendly service, was easy to deal with and most of all made my wife happy. Happy Wife Happy Life!!!

Crest was good, but my salesman Tim Howard was excellent.

Happy with my car for the most part The real issue is no service after the sale. The dealership made numerous promises and failed to follow through. We have been unable to even get someone to return a phone call to resolve issues. Very disappointing customer service. We were looking forward to a much better experience.

I have used Crest for 10 years now. I have always walked out of Service and Sales happy with the transaction. Also the cafe is an added benefit.

Paul was the best service advisor I ve ever had with any vehicle. Communication was seamless and everything went perfect. Couldn t ask for anything more!!

Great service and response to my needs. Gene Reeves is the best

We have purchased several vehicles from multiple dealerships in the DFW area for over 25 years. We were assisted by Tiras and the entire team at Crest. Fantastic experience...and I have to say I work through deals (with myself) mostly but they were all exceptional and patient with me and the way I work through the process .

Tiras has been there for 4 years so right away I knew we were in good hands. The no pressure and steady participation from him and Garelle allowed us to make an educated and informed decision. Hey, math is math but the hand holding and attention to detail with my wife was top notch! She is so excited about her new Escalade and is quickly picking up on the tremendous amount of technology and features this SUV has to offer. What a great vehicle...it s safe, efficient and a dream to drive.

Listen, I know the car buying experience is overwhelming at times and quite simply can just where you out, for all of us, but this group, especially Tiras, made it an enjoyable experience.

Do yourself a favor...ask for Tiras. What a pleasure it was to be treated like a client and not a customer. There is a difference trust me. I want to thank the entire team at Crest for all that they did to ensure that our questions were answered, our needs were met and our time was used wisely and efficiently.

Hats off to a great experience and if you are in the market for a Cadillac...go to Crest...you will not regret it. May God bless you all.

Derek & Holly

Chris Riccitelli, sales, answered all of my questions. Husain Jafri, sales manager, was very pleasant. The whole team at Crest is very professional and treats you with respect.

Great selection of nice vehicles, friendly and efficient staff, and beautiful facilities. Very happy with my purchase at a fair price.

Are you serious? You guys repo'd the car TWO FRIGGIN YEARS AGO!

The best car buying experience ever. Plus, their customer care is exceptional. Their attention to detail was beyond my expectations. Purchasing a new car has never been one of my favorite transactions, however they made the process and simple, honest, and easy.

Great Communications and Brent helped me with everything. Great guy that will help you and make sure your taken care of. Got service done with my car and I was in and out. I will highly recommend!

Buying a car from Crest Cadillac was a pleasant experience. Jon Massengill is very knowledgeable & attentive. I would recommend Crest Cadillac to my friends.

Crest is a joy to deal with and always very responsive. We appreciate the manner in which they treat us as valued customers. Brent in the Service Dept is extremely dependable and pleasant to work with.

Thank you Crest!!!

It was time to get my wife a new Escalade and a friend recommended us to Crest Cadillac. Caleb and Chris took great care of us, including ordering us a new vehicle when my wife did not like the color for the one we had originally ordered. They gave us a great deal on our trade in and gave me multiple options on my financing. They made it a flawless process for a deal that lasted several months. I live in Southlake, but it was worth the drive to Frisco. Thanks Crest!!!!

STAY CLEAR !!! I had an sales apt with Maxwell Wilkerson and I had the worst experience ever. I show up for my apt to see the car and test drive and purchase if all goes well . I was greeted by another sales guy who mentions Maxwell has left for the day and the car went to auction because Maxwell failed to make note there was a customer wanting the car. They lost a sell and I will never go here and recommend this place to anyone !!! Good luck!!!!

Waiting for my car to get fixed and while I was waiting in their beautiful lounge a man walked up to me with a shoe shine box and asked if I would like a complementary shine on Crest Cadilac. He shined my shoes while I sat there watching TV. He did a great job so I tipped him well. I thought that was an excellent service for Crest customers. This dealership goes above and beyond to give an excellent customer service experience.

I have had my car(s) serviced at Crest Cadillac for more than 12 years. The most recent visit on 12/17 was as all other visits. Paul Zuegelder expertly and professionally took care of the service requirements in an expedited and professional manner.

I took my car in because a light came on to have serviced ASAP. Not only did they take care of that, but they found other issues that was covered by my extended warranty. They done all the work and kept me posted om the progress at all times. My service advisor was Mr. Reeves he also saved me money. Crest Cadillac Frisco in awesome. I live in Desoto but I will make the drive for good service anytime.. Last but not least I was given a loaner car the entire time. They ROCK !!!!!!

We felt humiliated the way treated us. Felt really bad gave the wrong info altogether while scheduling appointment and they don t even know who did it.

I called very last minute to get my car inspected & Crest was very accommodating. After I arrived, I remembered that my windshield washers were not working, they took care of it as well. Excellent service as always. Shawn Barron always takes great care of us.

I can only say a job well done maintenance to detailing. Mr. Reeves you and your crew are the best. I should also include April and her crew .

Our salesman Chris was outstanding. The whole buying process was smooth from the test drive to the financing. Thanks Chris and the whole Crest team.

Heather & Mrs. Li Are both Amazing!!! They are kind and down to earth, they treat you like family... They made the whole buying experience easy and simple.. Love Them!!

Service department staff are friendly but the wait time is horrible! I was there waiting for 2 1/2 hours for an oil change and tire rotation. My appoint was at 9:30 and I finally got out of there at noon!!

I truly can't say enough about my recent service experience with Crest Cadillac and specifically Brent Upton. Brent went above and beyond expectations to help me and was so pleasant and enjoyable to deal with at the same time. Brent assisted with both my vehicles on the same day!

If you are looking for excellent customer service, a pleasant, honest, and knowledgeable person to interact with, and quality work, Brent Upton at Crest Cadillac are the way to go! They have earned a customer and reference!

David Wiese and the team at Crest Cadillac are wonderful!

We just completed our 4th consecutive Cadillac lease with Crest Cadillac. Every time my wife falls in love with the Cadillac brand more. She absolutely loves her new 2020 CT4 Luxury. Thank you Ed Elizondo and Caleb Brosin for making my wife happy again for the next 3 years.

The team at Crest Cadillac is outstanding! Thanks Logan, Tanya, Chris and Hussain for a great buying experience!

I purchased my car in Feb 2019 and today was my first service appointment. I must say I was very impressed with the fast and friendly service!

I have bought/leased 3 cars here over 5+ years and my experience gets better with each visit. I don t plan on going anywhere else for my car needs. Their service and customer care is exceptional, and I would especially recommend Richie N if you re looking for a new car.

Hard to get to, but once there a super place and most accommodating folks.

Excellent service and done rapidly. My service advisor, Greg Vetrano is superb!

First off--i didn't buy new, not that it matters but in this business, it's easy to feel your business isn't as important as others. With that said, I was treated as well as if I was their favorite customer. Paul, in Service was amazing. He established a rapport, kept me in clear understanding and treated me like my business mattered.

I truly enjoyed the experience . The car was supposed to be 'showroom' clean, but I would call it clean.

Overall I'm satisfied. Too far for the services, but otherwise I was a happy customer

I was treated fairly without the usual pressure of car buying. They responded to fixing all the items on the pre-owned car that I purchased.

I was quoted $25,505 on my 2016 Cadillac CTS which I agreed to, feeling that it was a very fair price for the vehicle. I put down $1000.00, only to realize later that the price of the vehicle was actually increased just before signing by $1000.00. Now, obviously I bare partial responsibility by not thoroughly checking the figures before signing, but I would like to believe that there should be a certain amount of integrity in the sales process with Crest Cadillac.

I separately asked to purchase a Black Front Grille and Lip Splitter for that Vehicle , which I asked to purchase outright rather than add it to the balance to be financed. I was told that would not be a problem, however since the signing I have not heard back from Crest Cadillac.

I feel quite put off at this point. I feel that there was a bait and switch situation that took place.

Crest is the Best! Monica, my Service contact is so diligent in making sure all my needs are met. Love the cleanliness of the dealership & punctuality of service.

As usual, Gene Reeves is a superstar and gets 5 stars. The reason for the lower overall rating is the intrusive infomercial that was repeated loudly over and over

Shawn always takes care of my car I never worry about anything.

Great experience with Crest Infiniti. Very professional sales and finance team.