Drew Brenner

Review of Crest Cadillac

It took mr 2 hours to get a rent car. I made an ap...

It took mr 2 hours to get a rent car. I made an appointment not expecting to wait 2 hrs. I was told that my service manager was supposed to call me before I even showed up because they knew that rental cars were backlogged but no one ever tried to call me. Not acceptable. Then I came in to pick up my car and it took them 20 minutes to find the part that I was told by my service manager was delivered and waiting for me but the service department somehow couldnt find it. This was the first time that I experienced the Crest Cadillac service since I bought the car and realized that compared to even my husband's lexus service experience is so much worse. It will be considered when I think about owning another car.