Cox Heating and Air Conditioning Reviews

In 2016 I had Cox install my new AC. They did a fair job for the price, about average with their competition. Low and behold right after the warranty ran out I needed service. I called them starting at around 5:30pm on Monday 4/26/2021 and got put on eternal hold from their recorded phone service. Again and again I would call and I would hold for at least 10 minutes, still no answer. I tried several times and the same result! If they don't need the business it must be nice because I surely needed my AC working. The joke is on them though because I figured it out and it turned out my drain line was clogged, I used a vacuum, cleaned it out and it's working again. Just think of how much money they would have made off me if they had answered. I guess I should be thanking them...

We placed a call to Cox when system showed error message and stopped cooling, within 15 minutes Jim the on Call Tech called to let us know he would be there shortly. We have used Cox for 10 years and as always, the service was performed promptly and professionally. I recommend Cox to anyone needing HVAC service. Jim like all the other Cox Techs provided outstanding service.

Cox has been my AC service provider for nearly two decades, and here's why: Everyone on the Cox team gives you 100% of their best effort every time you call. From the friendly voice (SANDY) on the phone to the super techs (like our EDDIE) who arrive on site, Cox will earn your business over and over again. You're never taken for granted as a customer. I also like that Cox is locally owned and operated. The owners are good people and they hire great people who stay with the company for years. You can trust their word and their work.

Thank you Joe for going the extra mile!!! Our Commercial AC went out on a Friday afternoon - we are open 7 days a week... Joe realized we needed a part and at 3:45 most places were already closed for the weekend. He made 2 stops found the part and we had cool AC by 5:00pm. We are very happy with the many years of service Cox has provided for us!

DANGER WILL ROBINSON, SWERV SWERV, STEER CLEAR
Just like the other customers they were competitive when it came to cost Horrible when it came to service Installer tweeked the equipment so the filter will not fit When they left the air worked then had to come back and make the heat work then had to come back and make the air work so then I asked him please make sure both workBefore when they wanted to get the air installed they had no problem doing business with me as the tenantNow that I need service now that I have problems now that I know that it's their fault now they don't want to talk to me now they want to talk to the homeowner now the tenants not good enoughNow they give no serviceNow they deny all responsibility now that they got the money

Previous homeowner has used them for years and I understand why. Tech was earlier than promised, they called and asked if it was alright to be early. Tech went to work promptly and service took about an hour. AC is running great. Excellent experience and I will use them in the future

Thanks Drew for being honest and quickly fixing our issue! We'll be sure to recommend you guys too everyone we know!

For several years, Cox has been servicing my AC unit and this year, it finally had to be replaced. My entire experience was amazing and I just want to publicly thank them for their professional, courteous and genuine caring service. Ruth and Sandy in the office are always pleasant and efficient with scheduling service and any other paperwork details. Jim and Eric are courteous and thorough and I trust their service advice and work. Mike was more than empathetic to my having to wait for installation and went above and beyond to ensure my comfort as best he could with arranging to have a loaner portable AC hooked up by Dallas for me to use to help some. I could have not been happier he actually cared enough to think of that. Joe and Justin were the installers who were prompt, professional, courteous and quick in completing the job. I felt I was in great hands with anyone else (sorry if I didn't catch your names) who had a part of the service, sales and installation of this unit~ Thank you, Cox Air Conditioning.

Quick response on a Saturday night. We have a new AC company! Buhbye other guys, maybe you should change your name to, "We won't even call you back in one hour"....

Cox was great for 3 years of maintenance when there were no issues. Always on time and professional. I thought I had contracted with "experts". I couldn't have been more disappointed when I began experiencing problems with my air conditioning after my tile roof began leaking and I installed an asphalt roof. I changed how much heat was accumulated in my house.
My AC was set to 76 during the day and when I returned the temp read 80-81. On Cox first trip to my place they said I needed a new fan. Although they didn't have exactly the right fan they would install something that would work for the low price of $800.
The problem continued so I called them again and they right away said the problem was that the wrong fan was installed and they could install the right one for $400 more and that would solve the problem.
The problem persisted! After letting them know this, they sent a supervisor and tech who did a "Thorough" inspection. They said that installing the right fan was the correct answer, they acknowledged I still had a problem but did not know what the issue was! There was nothing they offered to do! Experts - I think not!!!!
Since then Duke and 2 other companies have checked out the issue. When I told them the price of the fan and my experience they winced and said the price I was charged was far above the norm". These 3 experts all came to the same conclusion. The AC unit was working OK so it has to be a breach in the ducts or insufficient insulation - each offered this opinion without knowing what the other had said.
I am now on a path to have the problem corrected with $1200 less to put towards the right solution. Before you make any major decisions about your AC, do some shopping and possibly add Duke into your due diligence.
Cox is NOT a company I would recommend - they do NOT stand behind their work and they do not seem to have the expertise required to solve a relatively common problem.