Sue Bader

Review of Cox Heating and Air Conditioni...

Cox was great for 3 years of maintenance when ther...

Cox was great for 3 years of maintenance when there were no issues. Always on time and professional. I thought I had contracted with "experts". I couldn't have been more disappointed when I began experiencing problems with my air conditioning after my tile roof began leaking and I installed an asphalt roof. I changed how much heat was accumulated in my house.
My AC was set to 76 during the day and when I returned the temp read 80-81. On Cox first trip to my place they said I needed a new fan. Although they didn't have exactly the right fan they would install something that would work for the low price of $800.
The problem continued so I called them again and they right away said the problem was that the wrong fan was installed and they could install the right one for $400 more and that would solve the problem.
The problem persisted! After letting them know this, they sent a supervisor and tech who did a "Thorough" inspection. They said that installing the right fan was the correct answer, they acknowledged I still had a problem but did not know what the issue was! There was nothing they offered to do! Experts - I think not!!!!
Since then Duke and 2 other companies have checked out the issue. When I told them the price of the fan and my experience they winced and said the price I was charged was far above the norm". These 3 experts all came to the same conclusion. The AC unit was working OK so it has to be a breach in the ducts or insufficient insulation - each offered this opinion without knowing what the other had said.
I am now on a path to have the problem corrected with $1200 less to put towards the right solution. Before you make any major decisions about your AC, do some shopping and possibly add Duke into your due diligence.
Cox is NOT a company I would recommend - they do NOT stand behind their work and they do not seem to have the expertise required to solve a relatively common problem.