Courtyard by Marriott Louisiana Boardwalk Reviews

This is probably one of the best hotels I've ever had to stay in. The staff and security made you feel at home. The room service personnel just awesome. I definitely give them 5 stars

I always love visiting this hotel. The staff is always attentive & responsive.

The room was nice but the water pressure to take a bath was ridiculous!!! They told me that all the hotels and motels in Shreveport have this problem! The city needs to fix this situation NOW!!!!!! If I wanted to get a rain drop shower, then I'd ask for one. Shame on Shreveport, La. !!!!!!!!

Stayed in room 158 on the first floor which had double queen beds. The hotel is right by the boardwalk for a short journey which was a plus, but the hotel is also right next to an active train track. Room was big and good beds. We had some bugs in the room which included a spider and fire ants in the bathroom. Wall outlets for charging were loose. Could not use the outlets next to the bed lights because the prongs on my phone charger would fall out.

Awesome breakfast and customer service! Cook and barista took very good care of us.

Very friendly and helpful staff. Some maintenance, like the outdoor area with the garbages and bbqs could have been taken care of more, but a very pleasant stay!

A little pricey for me but their rooms were very clean and their customer service was excellent.

I was really surprised (in a negative way) at how the quality of this hotel has declined in the past five years. That is the last time I stayed at this hotel, and on a recent trip I was disappointed by the unprofessional service (by the front desk receptionist who checked us in and housekeeping) and the fact that the employees park in the front of the hotel where guests are supposed to park. I have never seen a hotel give or allow preferential parking for employees and not the paying guests who may need to be closer to the entrance (for example, guests with disabilities or elderly). My husband and I saw several employees parking in the front that is designated for guests ... who is managing this place? One star is for the the rooms that are spacious but the bathrooms need to be cleaned better. And the second star is for the convenience to I-20 and shopping and dining. I definitely do not intend to stay at this hotel again.

The staff here is incredibly nice. The bistro and market is a wonderful added touch. The yogurt and granola bowl is exactly what I wanted for breakfast and the Starbucks fixed my coffee perfectly. Nothing like a perfect breakfast for business travel! It's also located right on the boardwalk so you can fit in some quick shopping and walking distance to a free restaurants and the red River. This will be my place to come every time I'm on business!

Pretty standard for a Courtyard. Clean rooms, friendly staff. Central location for the boardwalk. All in all a pretty ok spot for a hotel.

Great location right next to the mall. A bit pricey and can't recommend the restaurant

Staff was amazingly helpful. The property is very nice, the location is ideal, and I cannot emphasize how impressed we were with the staff.

Excellent service. Price was good..we had no reservation.

Platinum member walks into bistro at 9:32 am and can t get a couple of eggs and the front desk just woke up and was no help either. Where is the lady that learned sign language to help her client in the Marriott commercials? Stop the propaganda or start living by it.

Very nice clean rooms. New hotel. Centrally locates to the city walk for live music, food and shopping.

Great place to stay. Parking lot connects to the outlet mall. Very friendly staff!

Just tried to book a room here and I was told they do not allow service animals or emotional support animals at ANY Marriotts by Denise. That s horrible of Marriott to even think of turning people away due to a disability and a need for a service animal! Shame on you Marriott for not allowing service animals!

It s okay. Location is good as we walked to casino and it s been recently renovated, but they forgot the showers during renovation as you still are in a small tub-shower. Instead of offering the guests a free water that they paid 10-25 cents for depending on brand , they will charge you $3.03 and breakfast is for purchase as well. The bed felt cheap and firm. Room cleanliness was good. I ll take a pass on this one next time unless the rates come down.

The alarm ... It went off at 1.00 am and woke me and my friends up you said it was because a kid pulled but I believe that you are just to lazy to fix the system. It went off again at 7.00 am and it lasted until 10.00 am ..this is ridiculous. Your lobby is fancy and pretty the rooms are nice but seriously this is ridiculous

Absolutely had the best time ever! Loved the convenience of everything and the way it was set up as if it was it's own small town. Can't wait to go back|

Poor service because of corona virus has gone along with the fear hype

Lindsey was VERY VERY polite on the phone before we ever got to the hotel and she was even more better in person. She provides GREAT customer service for the hotel. The room was very clean and we will be back!!!

Great location, nice spacious rooms. Right next door to horse shoe casino and an outdoor shopping mall. Would stay there again!

Amazing atmosphere. Enjoyed evening watching kids in pool. Clean, well maintained rooms. Friendly, and helpful staff.

Above average.
When I first got here the staff was just a touch snippy and were being short with me. They asked me if I was on their rewards program. I told them I wasnt sure. They told me to look it up by myself later. I asked if they could look me up right there. They said they can and proceeded to not do that and i got tired pressing the issue. They were not busy at the time, but I shrugged it off.
The door to the room seemed to barely fit the frame? Lots of light pouring in from the edges and you can hear plainly any noise from the hallway.
Trains pass by regularly along the SE side of the hotel, which doesn't bother me at all but might bother some light sleepers.
When I first got to my room there were a few ants scattered about scouting for something but I didn't see anything, didn't have food on me, and there wasnt enough for me to bother asking to change rooms. Did not see a single one the next morning. Saw other reviews complain about cleanliness though. Ants might possibly stem from that.
Bathroom was clean, a bit dated but you could see there has been work to modernize it. It is functional.
I tend to use hotel shampoo and soap to spare my travel supply. Hotel toiletries tend to not be great, but the shampoo and soap here were particularly terrible. That's never stood out to me before, but it did here.

Overall, this is an above average place to stay. There are worse places. It's right on the boardwalk, the room decor is comfy and looks nice, and the room rate wasnt bad at the time.

Great location right on the boardwalk with the Horseshoe and Margaritaville on either side. Clean room and friendly staff.

Only used the meeting room, but very friendly and helpful staff. Facility was clean and modern.

We came to stay because of my sons surgery the following morning and we live about 2 hours away. We got in late bc my husband had to work that day. When we checked in around 8:30 my husband went straight to the shower. My son barely grabbed a corner table that was NOT secured at all!! And it fell immediately on his poor little face!! He s only 2!! We called straight down to the front desk where a manager answered. And I told her we would have to go straight to the hospital! I mean his face was was gushing blood from his eye and his nose!! All the manager said was okay. Fill out an incident report when you get back!! That s it!! His nose was broken and we had to spend most of the night in the ER!! And pray they would do his surgery which was only a few hours away by the time we made it back! It s been 2 weeks and I ve called twice and my husband made a trip up there where nobody has helped us!! They haven t called and checked on us or asked about his medical bills or anything!!! Horrrrrrible stay! Even tho we only got to be in our room for 4 hours!! They say they are all about customer service but id say they need help!! Talk about miserable! I just pray they actually fix the tables!! So that nobody else gets hurt! My poor son couldn t be saved but a future baby can be!

Very comfortable bed, large shower, right on the boardwalk. I would stay again.

Only reason they got one star was cause I can't put a review without it. I stayed the nite there and needed a place for my trailer and the front desk person said I could park it under awning. Shortly after I unhooked trailer the front desk manager came and and told I couldn't park it there. She was rude 2nd she was very argumentative. I advised her that I would be switching hotels and would never be back. This wasn't over a parking issue is was about the rudeness and professionalism that jan Smith had. I my company spends alot of money every month at court yard and residence inn and have never had an issue with this . I will not be back. You need to send your manager to personell training and customer service training

Kiera AND Carmen are excellent at the bistro inside. Great customer service

Like staying here. Walk outside, you have shops, places to eat. And like the scenery..

GREAT! We will stay here moving forward when ever we stay in the area.

Mold on bathtub edge , toilet seat broken loose on left side ( nothing to hold it down ) , dresser broke loose and shifted to the right side . Train noise and kids running in room above ours for about three hours . Room # 258 0n the night of 6-20-2015 . Would I stay there again ? probably not at $203.00 a night . Beds were nice and clean but in MY opinion , that is a $50.00 a night room .
Parking was not the greatest .

Great costume service manager! She helped us at with 3 rooms

Very nice rooms. Train next door may wake you up but then rocks you back to sleep

My parents stayed here! Mom looooved the hot tub and breakfast

Great location. Nice rooms. Noice level can be a bit high in hallways. The late evening front desk lady seemed less than happy. All in all, good stay.

Great location, right on the fed river and at the end of the Boardwalk. Great shopping and touristy things to do.

Clean,nice, great place to stay, board walk is right there, we will be goin back to stay there

A very pleasant stay. Very clean and decorated rooms. Nice being right on The Boardwalk.

Unbelievably nice. One of the nicest ones that I have been in.

Always clean never have any issues. Always a friendly staff.

Our stay was very pleasant aside from the beds. Not used to such a firm mattress. But don't let that ruin your idea of this place. The breakfast, although not free, is absolutely delicious!

Pretty in the fall. Close to a boardwalk with several stores. Staff was friendly.

We had a wonderful weekend the staff is very friendly and very clean... Pool was so clean.. loved the fire pit and relaxing around it with good company ..

Nice rooms, friendly staff, however the train outside the building will keep you awake.

Best hotel I've visited in a while. It's very clean and the pillows on the beds are very comfortable. The lounge and pool areas are modern and relaxing. And the hotel staff are very polite and hospitable.

Perfect place to put a hotel. Close to casinos and shop... walking distance. The room are fairly updated but we paid a lot for the room and I did find a roach in the bathroom. When you pay as much as we did it would be nice not to find that. I am sure we will be back as it is perfect for friends to stay and play.

Only thing going for this hotel is the location and friendly staff. The in room amenities are dated, no freezer or microwave, bed is not very comfortable and HVAC temp regulation is terrible. I would only stay here if doing a large multi day shopping trip at the boardwalk.

Off the beaten path, but in the middle of everything

Exciting fun, great Outlet stores and alot to do with my daughter! We loved the waterfall show at night it was beautiful.When I visit Louisiana again I will definitely return to the Boardwalk!

I love this hotel! Everything is always perfect and the staff will do their best to accommodate. The location is fun and the views can t be beat!

Professionally ran and great location if visiting Shreveport Bossier City. Perfect central point to see both sides of the river

Some of the employees when I arrived giggled and commented about my style, it was harsh, but people will find faults in others when they know they are not perfect. She called another employee up to desk to stare at me as if I was an art exhibit, thats not professional. I played it off, but I was a gold elite bon voy member I am withdrawing from the program and will never stay in a Marriott again, just because of a harsh encounter. When I came in from the parking lot once more she mumbled under breath to a the man she was talking to about my neck tattoos its for my brother that passed, if you have a problem with self expression please keep the comments to yourself for people might not be as strong as you think they are. I was bullied all my life, this is harassment, I bid adios too the chain of wonderful hotels, what they done was uncalled for.

Absolutely love staying here...The best place to stay....

Overall good stay, right beside the boardwalk. Would have liked a kitchenette in room for this price.