Hands down the best Service and quick to resolve my issues instantly. Thank you so much Kotter Group for always being there for my needs.
Nathan did a great job and has me back up and running.
My SSD drive on my server crashed. The backup I had locally was 3 days old but my automatic backup from The Kotter Group meant I only lost 1 day of data and the time it took me to get replacement SSD drives. Michael advised me to change my download speed to the maximum I could get from my internet provider, 300 down so that we could get back up and running faster than FEDEX next day and then go back to my original internet speed. He worked overtime to get everything done. I'm a very happy camper. This is not the first rebuild they have helped me with. If there had been a fire, not just an electrical surge. I would have had the same positive outcome. Definitely backup out of your office and state!
Excellent customer support. They are always prompt and don't keep us waiting all day for help.
Everyone at Kotter is so helpful! The Chat feature in Support is great!
Amazing support experience with Jackson Butler! Quick, efficient, remoted in and helped me with something I didn't understand how to do. Can't say enough about the service they provide!! Great company, greater employees!
Grant was very helpful during my phone call. He was quick to understand my problem, took care of what I needed, and walked me through what he was doing while fixing it. If I need something fixed in the future I hope my phone call gets directed straight to him.
I would give 0 stars if i could. Terrible systen. Full of issues that arise every single day. IT support won't know how to fix things. Even owners won't know what to do. Buggy system (will drop calls, features will stop working for a while, 2 outages in the same week + very weak integration. Worst customer service. If you're in the insurance industry: Avoid Bridge.
Tech support is very helpful and friendly! Stephen and Grant are legit. They are not playing. Great techs!
Grant was knowledgeable and quickly took care of my sign on problems. Thank you Grant!
The support team is always a big help. Simeon was amazing!
I just worked with Kaleb at Kotter Group Support for the first time. He did a wonderful job of fixing my problem.
Simeon, Has been awesome in assisting with tech issues. Kotter/ Bridge has been a great phone system for my agency.
stewart larson was patient and helped me figure out how to fix my issue. he even got my notifications back to working with sound. pleasure to work with.
Thomas Cook is super responsive and has been awesome to work with!!
Michael was able to determine an issue I have been dealing with for years and had the problem resolved within days. His ability to identify the problem, resolve it and follow up to make sure there were no further issues is much appreciated.
We use The Kotter Group and Bridge for our VOIP phone system. This is a dynamic integration with online text, fax and chat. Michael has been particularly helpful using their online chat support feature.
Michael H helped our agency out of a huge issue. He got us back up and running. We are very grateful for his assistance on this.
Jackson was super helpful setting up my Holiday phone schedule. Very patient as well.
My rep was very patient with my lack of tech skills and stuck with me until we solved the issue.
Outstanding support. Will helped me and was the best ever. Charlie
Michael was great. This was a new experience for our agency going away from the traditional voice service to VOIP. Not only do we save money on our voice communication system we can literally take it anywhere on any device. Michael held out hands and walked us through the steps to change and I dare say we probably would not have completed this task without him. Thank you so much Michael.
Great Tech support!! Always professional and courteous.
MIchael was a great help. Professional, quick, and solved the issue without creating more!
We have worked with the Kotter group and Bridge for over a year. Their team is responsive and helpful. Charlie Griffin is my primary contact and have nothing but good things to say about him.
This is Amanda Austin from Advantage 1 Insurance in St Cloud, MN and Grant was extremely helpful today, fixing 2 issues in 1 call - efficient :) He also provided some humor which was a bonus - Thanks Grant!
I appreciate how responsive The Kotter Group is to my constant questions. I would definitely recommend them to people seeking communication services for their business. I was especially grateful for the professionalism and efforts of Chris Lejeune, Chris Barfield, Nathan Howard and Jackson Butler.
Thank you Thomas for your help on our support ticket. You were very helpful and provided many options for us to choose from. I really appreciate the help.
Thank you Michael! You did an amazing job with correcting my email issue. I have had several tech look at this error and continued to get it. I appreciate all your hard work !
Have worked with Michael McGlamry on several things recently with regards to getting a new employee and new computer set up. Fast response and all taken care of with no issues on this end....made it wasy for us!!
Stewart was able to help me very quickly so no down time. He was great to work with. Awesome Company.
Grant was excellent to deal with!!! He went above and beyond his call of duty!
Walter was wonderful regarding training for our agency over the weekend!
Thank you Stewart Larsen for taking care of my Virtual Reception!
Michael l was very helpful and quick with resolving an issue that I had. Great customer service!
Michael H. is my HERO of the day. He gave me some direction in get Drip setup. Drip campaign could be your biggest selling feature if it is developed. Don't just give me a blank slate and expect results. Put a couple campaigns in the system. EX. What is the sequence you use when you are contacted about bridge - how do you followup? Bill Quickel
I have been having issues with my computer freezing and not able to move and Grant has been GREAT! He was patient with me when I was upset. He has followed up with me to make sure that everything is running smoothly! Thanks Grant I really appreciate your support.
Charles was able to fix our login issue right away for several of our folks. Thank you for the quick service!
Quick fix to my calls not going through! Many thanks!
Jackson is a rockstar!! He made sure I was taken care of despite the fact that I called him at 4:59 on a Friday!!! Great service and super nice to deal with!! Thank you Jackson :)
Parker was awesome! Stayed in touch and followed up until my issue was resolved. Very polite and professional. Thank you Parker!
Simeon Lovell from Bridge's Technician support team, helped resolve my issue quickly and was a joy to work with.
Thanks Grant! Grant helped me get one of my ported cell numbers back texting.
Always friendly, accurate and quick service!! Thank you from PCS!
I love the Kotter group. They provide the illest VOIP. Their crew over there is tops. Especially my man Stewart Larson. Dude is primo. Dope AF all around.
Sam is AWESOME!! Very professional and patient as he worked through our agency getting back on board. WAY TO GO SAM!!!! IT has been a pleasure working with him!! Byrum Culo Davis & Dell Insurance Agency!
Grant helped me tremendously today. I was unable to append suspense's with documents. He worked out I needed a new profile, he did that and put all my old desktop stuff on my new desktop with all my shortcuts. Resolved all issues and answered all my questions. He had previously mentioned that we needed a new router. He got together with my boss, they worked it out and now it all works like a dream! Thanks Grant
Worked with Nathan Howard to install my Communicator software. He is very knowledgeable and has a helpful, easygoing personality. Thank you Nathan!
Simeon Lovell is very helpful! Very satisfied with his help and appreciate the detailed walkthrough when we have any concerns.
Many thanks to Nathan Howard for putting me in touch with Steven Meyer. I have an appointment set for next week and am hoping for a successful solution for our shared customer.
Had a question, representative was able to help me in under 5 minutes, great service
Just worked with Sam Okonta at The Kotter Group re: an email set up issue. He was pleasant and professional, and handled my issue promptly. Thanks Sam
Lorenzo did a great job in assisting me to fix some issues that we were having at our office. He answered all of my questions and the phone started working again.
Sam Okonta walked me through getting Outlook 365 connected to my agency management system in a matter of minutes. Pain-free!
Called Kotter and Jonathan LeCroy was great to work with. Phones we ported over from another vendor were not working quite right so he suggested Yealink phones and helped me pick out one best suited to me. Placed order on Wednesday and the phone arrived Friday. After a 20 minute session with Tech Support the phone was up and live. Thanks!
Customer support is always helpful and super patient when dealing with someone like myself, who tends to be as clumsy operating a computer as I am walking down stairs. We've never had any major issues or complaints with Bridge and are overall pleased with the product and company.
worked with Grant to update to Parallels Client. Found a glitch in Windows and had to go thru a long process but got me up and running. Great job Grant! Love Kotter and Hawksoft!
Grant was awesome! He was so quick to fix the multiple things I needed assistance with.
Michael H. was a big help for me!!! He should get a raise!
I am absolutely loving the service and all the options you provide
Grant was very thorough and knowledgeable in helping us troubleshoot some network problems. Good customer support! Michael was also very helpful another time I called.
Everyone at the Kotter Group is helpful and very nice. Things get resolved in a timely manner.
Grant was very helpful and patient. He went beyond the call of duty to get me up and running. Thanks
Big shout out to Walter Goins for the Wonderful Service he provided. Was very quick and got me up and going again!! Thanks Walter!!
After spending several years, yes years, looking for a new phone system we found Bridge from The Kotter Group. It has everything that we were looking for and more. What we've been most impressed with is the customer service we've received from Manny T and Andy D. It's been a pleasure working with both of them as well as everyone else at The Kotter Group. I would highly recommend them for your business phone needs.
We love their service and system! They do a great job
Michael did a great job setting up my AMS, will contact him directly with any other situations that may arise!
Anthony Santana has got to be the most patient and kind "techi" I've worked with. Good job guys!
Super excited to have Bridge at my office! Getting set up with everything does take some time for the transition but they have been a great help with a ton of exciting and beneficial services all in on package. Looking forward to a great partnership. Simeon with Support was a great help and fixed a couple kinks very quickly through Live Chat!
Switching over to VOIP is quite a process but the support staff is very willing to help quickly. I specifically worked with Grant several time over the course of one day. We had headsets that worked one day and then wouldn't work the next day. It could have been a very frustrating process but Grant made it easy and you can tell he enjoys being a problem solver. I'm sure it's not the last time he will hear from me. Thanks for your efforts!
Nathan Howard is awesome! Had me back up and running in just a few minutes. They are always friendly and patient with people like me that aren't exactly Technologically inclined.
Grant provided exceptional service. He was extremely knowledgeable, helpful and friendly.
Grant Harpole is a computer wizard! He fixed the issues we were having with HS. And made the transition so easy and was able to save information that I had saved!!! A even happier girl on a FRIDAY!!!! Thank you Grant!!!
Grant did an excellent job taking care of the issue at hand in a professional, proficient manner. Thank you so very much!
Awesome help by the person who helped me, he knew what to do and did not stop until the problem was resolved. Great Customer service!
I triying to get the system since 3 months ago and for reasons that i ignore not body can explain me what is going on. Good Luck
Walter did a great job of being very patient with my ongoing issues, even on a Saturday. I appreciate his diligence. Thank you!
I was referred to Bridge through my Hawksoft CMS. I am a new start up agency and hoping the program will coach us well in this virtual world. I would give them 4.5 Stars if I could as a former employee dropped the ball on me big time, but that was not their fault. I have been currently working with Account Executive Ben Davis and he is great! He has not over promised, or underdelivered. If he does not know the answer, he will state that and find out. He just does not wing it to get a sale. The other staff members, all the way up to Charlie have been great. Thank you!
Simeon is always very helpful, polite and patient. I secretly always hope that he is the Customer Service Rep when I chat.
I was struggling to find a feature and they got me set up right away! Excellent service.
I've been using the system for over a month now and it's great. The IT response to suggestions and issues is always fast. Definitely top tier service work for these guys
I am using Bridge by The Kotter Group and am enjoying it very much. They have provided excellent service. They are fast with follow ups, answering questions, and getting me up and running. Michael McGlamry has been great to work with. His help and service has been awesome. I highly recommend this service!!!
Thank you Thomas. The install & login went very smooth. Thanks again!
Sam was very professional and made sure I was properly taken care of.
Stewart Larson provided excellent customer service. Thank you, Stewart!
All of my experiences with tech support at Kotter have been great, but Wil is fantastic! He knows his stuff and doesn't talk down to you when you don't understand technical things about computers or your network. Keep doing what you're doing!!
We are working through all the kinks of learning a new phone system, especially one as automated as Bridge. I will tell you that the chat help sessions are great - especially when you get Simeon! He has great customer service and chats with you until your issue is resolved. If he's unable to resolve the issue right then, he is good to follow up with you the next day or even the following week to see if things are working better.
