Cotter Group Reviews

Once again the Kotter Group Techs came to my rescue !! Thank you for being patient with me and always responding so quickly : )

Manny handled multi issues for me at one time with much ease! He is great at his job and never makes you feel as though you are taking too much of his time!

Just appreciate the time they give in solving my issues.

Excellent service - solved the concern quickly!
Thanks Stewart

We have been working with Grant for the past few weeks to move our data and emails. He has been very helpful in answering our questions and finding information for us. Grant answered all of our questions and helped put our minds at ease about the safety of our data. We had a period of time in which we thought our data was lost by our previous company and Grant helped us through all of that and when we discovered our data was recoverable, he helped us through the process of getting it into the Kotter Group. We are eternally grateful for not just Grant but the entire Kotter Group Team for their help over the past few weeks!

My insurance agency has been in business for over 30 years and we have embraced a lot of new technology over the years to help us work effectively, and more efficiently, but I have never seen a better system to seamlessly manage our agency/client communications and integrate with our AMS360 agency management system than this amazing new Bridge phone system through The Kotter Group. Jackson, the setup service profession, was awesome to work with! He went through what was going to happen in the entire setup and how it would help my business. And the cost? It was about half of what the other systems we were using cost the agency.

Stuart Larson was so helpful. Thank you for the quick response and friendly help.

Walter is always friendly, helpful and courteous. Very prompt about resolving my system issues.

Nathan was able to solve my issue quickly and effectively!

Michael H was great to work with. He took every possible step to work with me through the process with migrating email over. Also he was very patient with me in waiting as I set up mobile email too.

Simeon did an amazing Job. He was so helpful getting my number to reflect the business number for outbound calls and best of all he was quick and conversational. Awesome job!

Had a great experience with Manny Tejada assisting us with some issues we were having. He was patient and very knowledgeable. Thank you Manny!!

The Kotter Group purchased a company we had used for our business phones. I was originally going to change providers as since I was not familiar with the Kotter Group and they are in a different state. However, we were assigned a fantastic account manager (Richard Allen) who responds quickly to our questions and is super knowledgeable so we have elected to continue using them. They are comparable in fees to Spectrum with much better customer service.

I have worked with a few IT groups in the past, but I an beyond pleased to have connected with Sam, Justin and Andy from the Kotter Group. Not only are they talented in their field, they are delightful to interact with. They really know their stuff and didn't make me feel that I was ignorant in my questions- a rare find these days! So glad that I can know they are just a phone call away. Rusti

Samuel Okonta was very helpful and has great customer service!

Been very pleased with the Kotter Group. Jackson and Manny have been very helpful every time I need something. I'm looking forward to the continued improvements and connectivity with our AMS.

Charlie and the team at the Kotter Group have been great in helping us assist our customers in a timely manner and manage our call volumes effectively and efficiently. Thank you for all the support!

Kaleb provided exceptional support to get my phone's park feature up and running! He persevered with me through two sessions until my problem was solved. Thank you, Kaleb!

Kaleb was so very helpful today. He took time to explain and work through all my questions. He was able to answers them all and solve the issues we were having. It is nice to work with someone with patience and understanding.

Nathan and Kaleb were very attentive and a pleasure to work with. They were able to solve my problems quickly and efficiently. Thank you for your help!

Service is great! I never hesitate to reach out because I know I will get willing help and 100% satisfaction

Sam Okonta is the real deal. T'was the very end of the day, I called in and waited nearly 20 minutes and got a vm. I reluctantly left a message. Not quite 5 minutes Sam called me back and installed, downloaded and repaired all my software issues with my client management system across 2 computers: mac, windows and my ipad pro all in record time. Sam You are the real deal. Next time I want to talk to no one but you. Thanks for making my holiday weekend rock. Now I can get stuff done.

Grant with the Kotter group was very helpful GREAT customer Service....

Really helped me out. Went above and beyond to help me out. Great customer service!

Thank you Grant! Your service and knowledge was great!

Awesome voip provider! Great, Friendly customer service as well. I recommend them highly!

Grant did a great job in correcting a problem, and answering all questions I had regarding the system. He was friendly and professional. Great job!

Support is awesome they are always helpful and quick to respond to take care of you.

Grant Harpole - worked with our local tec and host for our emails, and moved them onto the exchange with the Kotter Group within Hawksoft.
Grant was very easy to work with and took care of everything in a very professional manner.

Michael M. with the Kotter Group has been a great help to our agency with HawkSoft and other applications. He is extremely knowledgeable and professional and we can always count on him to get the job done. He makes everything seem so effortless and keeps us informed every step of the way.
I would give him a 10 star if I could.

I was working with Grant all morning in regards to some Outlook issues I was experiencing. He went above and beyond to solve the problem for me in no time. He was able to answer all of my questions and worked diligently to get me back up and running

Very good people to work with, and the CEO, Adam Kotter, is extremely knowledgeable and will do his best to work with you to resolve issues or plan and implement ways to avoid them in the future.

They are awesome!!! Always very knowledgeable and very helpful!!

Jackson did a great job helping me with set-up. Looking forward to getting started on the system! Having US based support has been a breath of fresh air! Support has been A++ in every interaction. Great job, Jackson and Kotter Group!

Jackson was great! I really appreciate the time he spent getting taking care of my issue today!

Stewart had me back up and running in seconds!! Great job!

Whenever I have issues Kotter Group is there to help me!! Thank you!

Parker Easley at the Kotter Group was awesome in helping us move our phone system over to Bridge. Highly recommend working with the Kotter team and the Bridge product is great!

I was having difficulties getting my Email to function with Kotter and Hawksoft and Grant spent time to work thru the issue and explained what he was doing and listened to what I needed. It all works much easier now. THank you Steve

You need networking, GRANT IS THE MAN!!!! Grant found out our Charter modem was aged out, we got that fixed. He found out our router was shot, we got that fixed. Now, we are living the dream!

It was a pleasure doing the chat today. I didn't realize it was gonna be so easy to get things done. 5 stars

Great company for insurance agency phone systems. The technicians are fast to solve any problem.

Chris Barfield was very professional and helpful. He was able to recreate the user profile while we were on the phone.

Christopher Barfield is the man! We highly recommend The Kotter Group due to his extreme service and attitude! Thank you for all you do for us!

Big thanks to Jonathan LeCroy helping me during all this chaos. He did a great job of explaining everything and responding promptly with all questions and needs. Excellent Sales Pro! Thank you

Always there when I need them. Nathan does a great job when I call in. Helps keep me going smoothly.

Chris and Nathan have been so helpful during our time with Bridge!

Nathan (Support Technician) at Bridge really helped us out! We had a long standing issue that he was able to jump on quickly and get fixed that saved us a lot of head aches! He worked on the issue then promptly followed up the next day to be sure everything was done correctly. Thanks for your help Nathan!

They've always been super helpful every time that I have called.

Sam was able to get me up and running quickly. Amazing service and Sam was so very helpful in his explanation and I really appreciated the promptness and the great instruction that he provided.

Grant Harpole is fantastic to work with! He quickly resolved all of the issues I was experiencing within our agency management system.

Terrible customer service. Not able to set up their own software and technology lacks basic features that I have been using on VOIP systems since 2005.

Grant was a Rockstar! 2 thumbs up. Thanks for your help!

Phenomenal customer service! Easy to work with and very helpful and knowledgeable about the products they sell and service. Highly recommend for your VOIP provider!!!

Manny was able to assist me when we had an issue with our phone system at work. We had a tech issue that could've left us down but in just a few minutes had a fix for me and then updated me within an hour. Wonderful service!

The customer service is outstanding and the integration of the phone system with the company works perfectly despite the few kinks that may arrive in the system.

Grant from the Kotter group was super helpful and funny too! Usually calling in for tech help is an annoying process but he made it fun and helped out with little things that I needed as well. Highly recommend them!

Grant, fixed and completed the issue. Great job. Thank you.

Stewart was fantastic and fixed my issue extremely quick.

Grant was wonderful to work with, very patient and knew exactly what to do. He was done quickly and accurately. Thank you.

very helpful and explained things in terms even I could understand

Grant worked with me for awhile, only to say more research was needed and he'd be getting back to me within a couple of days. Imagine my surprise when he called me back 10 minutes later with the solution. Grant understood my needs, was very professional and a pleasure to work with.

Thank you Sam! I appreciate your prompt attention to my printer issues this evening! I thought I might have to wait until morning but when you called I was pleasantly surprised. You were able to reconnect the printer(s) and correct the default info. Fast, Friendly service! Thank you again! Beth, Kevin Panter Insurance.

Sam was great helping me late in the day and exceeded my expectations! Great job!

I love the support that Kotter provides. Simeon is great. He's always quick and super helpful!!

I had to wait for several mins but the help was great and quick

Great customer service and support, I love the new updates!
Stewart Larson was knowledgeable and really helpful. Everyone it's very helpful.

Samuel Okonta is the man! Customer service is awesome. I can always get a hold of someone.

Truxton Lane helped me by answering some user questions through the chat option this morning. Thanks Truxton for easily guiding me through the steps to get what I needed. Awesome job!

I want to compliment Simeon who spent as much time as I needed to customize my voice mail greeting to better service my clients.

We are new to Bridge so there has been a lot to learn, but we are excited about all of the features it offers. Chris has been instrumental in coordinating the switch from our old system to Bridge. In addition, Kyle was also very knowledgeable, professional and courteous while assisting me with getting Call Park set up today. Thank you from team BEVCO!

Thanks Simeon Lovell for digging out and finding the issue on my extension number. - Chad

Justin, has help me several times and truly appreciate it the assistance.

Thank you

Grant Harpole and the entire staff of The Kotter Group were phenomenal in setting our agency up as a HawkSoft Anywhere user. We had an urgent need and they made the migration quickly and efficiently. Our agency cannot speak enough regarding the excellent service. We are looking forward to the future and would recommend The Kotter Group to anyone and everyone!

Kotter's customer service is the best. They always solve the problem. Their follow through is great. Grant was particularly savvy in solving our problem today.

stewart larson helped me tremendously with transition to 3.0 and sound notifications. thank you so much!

Simeon is a great help! I would recommend his expertise to any one!

Great service and great value! Kotter has always been responsive to any issues we've had and their Bridge product has been a good value for our agency.

Grant was fantastic.He was very knowledgeable and got me back to work in no time.

Simeon L. was very helpful and patient as he assisted with my system issues. Outstanding customer service.

Thank you for your help Michael Harpole! I appreciated how quickly and efficiently you were able to solve the problem I was having with my email on the Hawksoft Remote Desktop! You rock!