COTG – A Xerox Company Reviews

Great awesome place. Wish every warehouse was like this one. Great shipping team. Got me loaded and out of there in 20 minutes.

They signed an extremely expensive 5 year contract with an employee who was on his way out from our company, then when asked if they could help us lower costs they led us along back and forth for years always tying any "assistance" to another 5-year contract. Felt like I was a dairy cow being milked for the past four years. I can't wait until our contract is thru and we never have to do business with them again.

What an absolutely useless company. We have been using them for a year and it is the biggest mistake our business has made. We should've cancelled from the start when they gave us a broken unit and it took 2 weeks to get it resolved. No one there has a clue what is going on. My account rep has a horrible response time, it took 2 different technicians coming out to get our printer set up right the first time. The final straw happened this week when I received a low toner light. We immediately ordered a new toner. When the printer told me to replace the cartridge, I opened the new one and they had sent the wrong one. Now we have no printer until the next time they ship us toner. Find a different company to lease a printer/copier from. You'll be glad you did.

I have had a horrendous time dealing with this company. DO NOT engage them. Their billing system is antiquated. When I order supplies, I am never sure if they actually are going to send them. Most recently, I requested to cancel my contract. They responded that they needed 60 days notice. That's the last I heard from them. UNTIL...they canceled my contract and sent me a bill for $6000 for ink I had ordered under the contract for the last 2 months.

cannot get anyone on the phone. cant get anyone to service my account. horrible company. will be switching brands and companies. stay as far away from here as possible. been horrible for years

Since COTG bought out Martin Whalen, we have received horrible service. We are a medical office that relies heavily on our printing/coping/faxing for a multitude of reasons, including patient care. Multiple calls to their service department has gotten us nowhere. (All calls are forwarded to Guatemala, by the way.) I can't believe they would not return calls from ANY business, let alone a medical office. I certainly DO NOT recommend doing business with this company.

Horrible customer service. Don't return calls nor have sales team call back. Trying to get information on leasing but don't know where to go. Better to just work with Impact. At least they follow up and show actual customer service.

This company would receive zero stars if it was possible. The ink they sent us was faulty several times and wouldn't work in our printers. Also, our contract expired 4 months ago and they're still sending us invoices. We can't get in contact with our sales rep or his manager. To top it all off, they lost one of our payments and can't get they're billing straight. Seems like an incompetent business all around.

Great company to work with. Their customer service is excellent. The Account manager handling my account is very personable and professional. I couldn't ask for more. We lease 2 copiers and have toner and services on 17 printers.