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M
3 years ago

They signed an extremely expensive 5 year contract...

They signed an extremely expensive 5 year contract with an employee who was on his way out from our company, then when asked if they could help us lower costs they led us along back and forth for years always tying any "assistance" to another 5-year contract. Felt like I was a dairy cow being milked for the past four years. I can't wait until our contract is thru and we never have to do business with them again.

D
3 years ago

What an absolutely useless company. We have been u...

What an absolutely useless company. We have been using them for a year and it is the biggest mistake our business has made. We should've cancelled from the start when they gave us a broken unit and it took 2 weeks to get it resolved. No one there has a clue what is going on. My account rep has a horrible response time, it took 2 different technicians coming out to get our printer set up right the first time. The final straw happened this week when I received a low toner light. We immediately ordered a new toner. When the printer told me to replace the cartridge, I opened the new one and they had sent the wrong one. Now we have no printer until the next time they ship us toner. Find a different company to lease a printer/copier from. You'll be glad you did.

R
4 years ago

I have had a horrendous time dealing with this com...

I have had a horrendous time dealing with this company. DO NOT engage them. Their billing system is antiquated. When I order supplies, I am never sure if they actually are going to send them. Most recently, I requested to cancel my contract. They responded that they needed 60 days notice. That's the last I heard from them. UNTIL...they canceled my contract and sent me a bill for $6000 for ink I had ordered under the contract for the last 2 months.

G
4 years ago

cannot get anyone on the phone. cant get anyone t...

cannot get anyone on the phone. cant get anyone to service my account. horrible company. will be switching brands and companies. stay as far away from here as possible. been horrible for years

B
4 years ago

Since COTG bought out Martin Whalen, we have recei...

Since COTG bought out Martin Whalen, we have received horrible service. We are a medical office that relies heavily on our printing/coping/faxing for a multitude of reasons, including patient care. Multiple calls to their service department has gotten us nowhere. (All calls are forwarded to Guatemala, by the way.) I can't believe they would not return calls from ANY business, let alone a medical office. I certainly DO NOT recommend doing business with this company.

F
4 years ago

Horrible customer service. Don't return calls nor ...

Horrible customer service. Don't return calls nor have sales team call back. Trying to get information on leasing but don't know where to go. Better to just work with Impact. At least they follow up and show actual customer service.

L
4 years ago

This company would receive zero stars if it was po...

This company would receive zero stars if it was possible. The ink they sent us was faulty several times and wouldn't work in our printers. Also, our contract expired 4 months ago and they're still sending us invoices. We can't get in contact with our sales rep or his manager. To top it all off, they lost one of our payments and can't get they're billing straight. Seems like an incompetent business all around.

M
4 years ago

Great company to work with. Their customer servic...

Great company to work with. Their customer service is excellent. The Account manager handling my account is very personable and professional. I couldn't ask for more. We lease 2 copiers and have toner and services on 17 printers.

About COTG – A Xerox Company

COTG – A Xerox Company: Revolutionizing Workplace Solutions

COTG – A Xerox Company is a leading provider of workplace solutions, document management, and digital printing technologies. With over 30 years of experience in the industry, COTG has been helping organizations communicate, connect and work more efficiently.

At COTG, we understand that every business has unique needs when it comes to document management and printing solutions. That's why we offer a wide range of products and services that can be customized to meet the specific requirements of our clients.

Our team comprises highly skilled professionals who are dedicated to providing exceptional customer service. We work closely with our clients to understand their needs and provide them with tailored solutions that help them achieve their goals.

Xerox Workplace Solutions

As a Xerox company, we have access to some of the most advanced workplace solutions available in the market today. Our Xerox Workplace Solutions are designed to help businesses streamline their workflows, improve productivity and reduce costs.

We offer a range of workplace solutions including:

1) Managed Print Services (MPS): Our MPS solution helps businesses optimize their print environment by reducing waste, improving security and increasing efficiency.

2) Document Management: Our document management solution helps businesses manage their documents more effectively by digitizing paper-based processes and automating workflows.

3) Workflow Automation: Our workflow automation solution helps businesses automate repetitive tasks such as data entry or invoice processing so that employees can focus on more important tasks.

Digital Printing Technologies

In addition to workplace solutions, we also offer digital printing technologies that enable businesses to produce high-quality prints quickly and cost-effectively. We have a wide range of printers available including:

1) Production Printers: Our production printers are designed for high-volume printing applications such as direct mail campaigns or marketing collateral production.

2) Office Printers: Our office printers are ideal for small-to-medium-sized businesses looking for reliable printing solutions at an affordable price point.

3) Wide Format Printers: Our wide format printers are perfect for producing large-format prints such as banners or posters for events or trade shows.

Why Choose COTG?

There are several reasons why you should choose COTG as your preferred workplace solutions provider:

1) Experience - With over 30 years in the industry, we have the expertise needed to provide you with customized solutions that meet your specific needs.

2) Customer Service - We pride ourselves on providing exceptional customer service. From initial consultation through implementation and ongoing support, our team is dedicated to ensuring your satisfaction.

3) Technology - As a Xerox company, we have access to some of the most advanced workplace technologies available today.

4) Cost Savings - By optimizing your print environment through our MPS solution or automating workflows through our workflow automation solution you can save money on unnecessary expenses like paper waste or manual labor costs.

5) Sustainability - At COTG sustainability is important; therefore all our products come from environmentally responsible sources.


Conclusion

In conclusion,COTG – A Xerox Company offers innovative technology-driven business process services enabling companies across various industries worldwide transform into smarter workplaces.Combining cutting-edge technology with unparalleled customer service,COTG provides its customers with tailored end-to-end business process services which enhance operational efficiency while reducing costs.With its commitment towards sustainability,COTG ensures all its products come from environmentally responsible sources.So if you're looking for reliable workplace solutions partner look no further than CTOF- A XEROX COMPANY!

COTG – A Xerox Company

COTG – A Xerox Company

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