Daniel Davis

Review of COTG – A Xerox Company

What an absolutely useless company. We have been u...

What an absolutely useless company. We have been using them for a year and it is the biggest mistake our business has made. We should've cancelled from the start when they gave us a broken unit and it took 2 weeks to get it resolved. No one there has a clue what is going on. My account rep has a horrible response time, it took 2 different technicians coming out to get our printer set up right the first time. The final straw happened this week when I received a low toner light. We immediately ordered a new toner. When the printer told me to replace the cartridge, I opened the new one and they had sent the wrong one. Now we have no printer until the next time they ship us toner. Find a different company to lease a printer/copier from. You'll be glad you did.