Consulado de Mexico, Fresno Reviews

The service is very bad, they do not answer you and if you give it to you they give you your website in 4 or 5 months it hurts.

Hard to schedule an appointment..their phone system is terrible you can't get a hold of nobody..their web page sucks too...I'm not surprise...es consulado Mexicano...q falta d respect a los paisanos.

We are from out of town. My husband and I drove for over an hour to come to his appointment. The security did not let me in only him because he had the appointment and I did not. I had to wait on a bench in the sun. Two problems.
1. The facility needs to announce on the website and during the call you make for your appointment that NO ONE IS ALLOWED TO COME IN EXCEPT THE PERSON WITH THE APPOINTMENT.
2. For the people that have to wait outside the facility needs to have adequate shade and benches for all the people outside waiting.
Right now there is about 20 people outside standing and some sitting in the sun. Plus children in the sun.
IF I CAN GIVE THIS PLACE A SCORE IT WOULD BE ZERO!
Also, don't go early to your appointment because they don't let you in until 15 minutes before your appointment . Again everyone has to wait outside of the facility. The policy makers of this program need to see the needs of the Mexicans that are going for assistance.
The facility sucks! Do something for the people.

Update 10.24.18:
I read your message below and thank you for responding. The building code (IBC) and State Fire Marshal code both apply to your building I understand that. Depends on the building code for occupancy. Those code do not limit how many trees and benches you can have on the outside for your guest to use. Shade in the Central Valley is very needed. Bench's are needed also. You will ALWAYS have people outside of your building waiting for their loved one to complete the process. To me it seems like your making excuses. I build for a living and I work with the SFM all the time.
Be considerate for the GUEST that come to your facility and the heat the valley has. Plus, My husband had an appointment and he was NOT out in 1 -2 hours! It was a few hours.
Have a great day.

U call to get an appt. number to get in. U get in line to get in. Then U stand in line to confirm your number. Then they put in a line to sit in chairs . Then they sit u down in the order u came in to wait for a another line to finally talk to someone. I swear its DMV and Disneyland lines combined. Be ready to spend the whole day in lines.

I've been trying to make an appointment for 2 weeks now and they just leave me on hold and at last they kick me ke korage

Consul sobre ruedas is a nightmare!!!
I been trying to make an appointment since the beginning of the year, they never answered my call and when they finally answered there were no more appointments available; and to make it worst the website to make appointments never works.

Excellent service and professionalism and above all good friendly treatment. It was about time not that before it was a nightmare. Congratulations

Excellent system, very organized have improved a lot

All the staff are arrogant, demagogues, pedants. A disgust of service.

The berda surprised me by the kindness of the workers and the speed and I had to process my passport and renew my registration in less than an hour, everything ready

Good service and a lot of information
They improved in the system and it is much faster. Currently Mexico has 80 embassies, 67 consulates, 7 Permanent Missions to international organizations in the world and 3 Liaison Offices. Mexico has a significant global presence with more than 150 diplomatic representations, including 50 consulates in the United States (no other country in the world has a similar number in a single receiving nation). Until 2016, Mexico maintained diplomatic relations with 193 countries. [1]

Bad phone service when called to make appointment. I had to call 2 times and both time the call was horrible quality (i did manage to get appointment done after being 30 mins in the second phone call)
At the consulate, they told us no 100 bill, no checks, and so we went to get smaller cash (no big deal)
But our appointment was at 10:30 am and we did not get out of there until 2:00 pm(when they had told me to expect 2 hours from start to finish) I was so hungry by then I needed a snickers, so i told the people how long more it would take for our paperwork to be ready and they said 20 more mins! Well I did get my issue resolveD but I would not go back there ever again! I rather drive a little further to a different consulate -.-
Horrible experience!!!

Okay, I just did some paperwork at the mobile consulate in Bakersfield, CA. WITHOUT AN APPOINTMENT. And I realized that the people who work are very professional AND VERY AMAZING. What happens is that people despair very easily and quickly. But what? I wonder ... because they are doing everything possible to attend to all that the majority is asking for miracles. For example. Because they do not do the same when they are going to apply for a driver's license. Ok now the public servants NEED A GOOD OFFICE EQUIPPED WITH EVERYTHING. EVEN IF IT IS MOBILE. And yet they manage to solve many problems that people themselves do. Oh what to support them. And have patience please. Thank you very much to those who help us carry out the paperwork.

Terrible service!!!! Of the staff who serve opposite

This place is operates horribly! Shady and terribly run! My experience has been this, I've tried calling their appt line and I press the English option only to at the end of all button pushing for English, to get a Spanish speaker representative who states "no hablo ingles". Then I called the appt line (with my mom who speaks Spanish) and get informed the line it out of order with some recording. And then the phone number works the next day. However, we were told by the person on the appointment phone line, to make an appt online. I go online, and guess what, the site isn't working and it hasn't for a couple of weeks now.

I try calling the Fresno Mexican consulate local number and the phone just rings and rings. No one picks up. Later in the week, to my surprise my mom tells me she spoke with a Mr. Calderon who reportedly told her that I can come in anytime between 2-5p to get this simple notary done. I go in, ask for him and he nods his head no, to ever talking to my mom and tells me to make an appt in Indianapolis! I believe he was confused because I was trying to show him an example of the document I needed so I was showing the example of a notary that was done with a cousin of mine who did one at the Mexican consulate in Indianapolis. I try to explain in English (because I can't speak Spanish) and he simply writes down the online appt line number. Which remember isn't working.

This place is poorly run! Where does this place spend their money? Someone should take a look at where the money goes. Staffing is terrible and customer services is poor. Phone lines work on and off and the website isn't working. Let's not forget people don't answer their local Mexican consulate phones during regular business hrs. I've been to fundraisers for the consulate and so I ask WHERE DOES THE MONEY GO!?!?!?! Reps come to community fund raisers and outreaches and claims are made on how you help and what services you provide but that's NOT been my experience! Here's a tip on saving some money, the consulate may be able to save money if you relocate the consulate to downtown Fresno rather than an expensive area in which it's currently located. Then maybe you can have money to have better phone lines and well trained staff.

BTW, when I went in there at the consulate trying to talk to Mr. Calderon, it wasn't even that busy. I realize that may have been a one time afternoon experience, but maybe about 15 people where there so why can't they just help me with a simple notary? Why the insistence of an appt? I assume they're open 8 hrs a day? What are they doing 8 hrs a day if people can't make a simple transaction as a walk in? Why insist on an appt if they happen to be not that busy? Is if that staff would rather go for a long lunch or a 2nd lunch rather than help a walk in, even if the staff has the time? That's what it seemed like to me.
.

Our experience with the Consulate of Mexico in Fresno California was EXCELLENT! I wish I could give 10 stars or more! The entire staff, from our arrival, the reception, the punctuality in our appointment, the kindness of all the staff was the most rewarding and kind, including the cleaning of the facilities, thank you very much for your attention! VERY GOOD WORK TO ALL!

More spacious and a very good service and much faster

I go to the website and do not enter the page lasts a lot .. I say and I will not answer. I will have to go in person and without an appointment. They do not receive me with a bad face because the last time I was very rude.

Quick attention, you have to bring the required documents.

The websites doesn't work when you call you get no help and the line gets cut off

A fast service and order behave at the height of the pandemic. It's better when it's normal time

The Mexican Consulado is worse than the DMV. You call to make an appointment and they give you a number when you get there thinking your going to get called at your appointment time and you don't. My husband got a number and the person behind who didn't have an appointment got the next number. He asked when he was going to be called and they told him appointments or walk-ins get called when they call there number. So what the whole point of calling to make an appointment of they are going to call when they get to your number .

I spoke for an appointment and in less than a week they gave it to me

Super cool, the location, I treat everything excellent

Great experience, very satisfied with the service I received.

One of my family members was humiliated, treated inhumanly, last Thursday August 13 at her appointment at by a unprofessional, overweight lady working there.

it's almost a religious experience, I have an hour aki and still do not start k because there is no system the same blowjob k happens in the airports of mexico, deverdad will never change things

VERY BAD SERVICE WITH NEGATIVE PEOPLE, PUT PEOPLE WHO WANT TO WORK TO HELP IN TRUTH. CONSULATE OF FRESNO NO SIRVES OJALA CHANGE TO ALL THE PEOPLE OF BAD HAY .

It helps connect people to services and resources needed.

In my visit this time I improved the attention a little, they are not so rude and arrogant. But they take a long time and they still tell you that the one who signs those papers is not there, come back tomorrow to pick it up and then one is good for 2 hours on the way you can not be missing work if you have to be punctual and everything if not they do not attend you but they when they want to do things

Very good, good service, and very soon that they attend right now in times of covid, just arrive 10 minutes before the appointment and they pass you and soon they will attend you ,,,,, that if when one calls to make the appointment She treated me very bloody, it seems that they were not paying them for what they do ,,,, in the consulate everything very well ..

I have hear alot of bad comments about this place..I come over with a appointment was so fast that process was super fast and great people to help everyone here.security was nice and answer my questions and help use go to that rig person ..

I felt discriminated against his because he was showing off earrings and he made me take off the ones for the photo that in the registration that I was renewing I also had and was a man will be envious not even in the license that I took out of driving they told me that and I have in my dragging they are not very big

The people working there are extremely rude and not helpful. I have been there 5 times to solve an issue but I have not solve anything. They can't explain things the right way and I can't get clarity. They advised me to go to Mexico when this is the Consulate. It is hard to get anything done here. I am frustrated. They are extremely rude. They need to service the people. They get paid to help and not to hinder.

Very bad service very full always if you do not attend and do not attend and you should wait a little longer to attend with sitas but they must be space for those who do not have a place like in it. Anywhere

Excellent service, in 2 hours I already had my passport

Very bad service really, no one answers the calls on the website does not let you in they do not offer you any other help you call the number 1 877 and they send you to the consulate who is just practically bad organization really

I was surprised because this time they were very kind and cordial and the delivery of my document was very fast ...
The truth I really liked the service ... Thank you very much

I liked it because they attended me immediately and to make the appointment it cost me nothing to speak and they answered me a little better
My license plate optube in less than two hours was great

Until orita for 1 month the system is still down and I just can't make an appointment for anything very bad service.

Employees are very very rude and dismissive. They kept one of my documents and when I realized and I went back to get it they said it got tossed. They seem careless.

Super fast that they attend you, I went to renew my passport and it only took me 15 minutes total to take my data, pay and delivery. Very friendly all the staff.

Terrible service to our people! I've been online for more than two hours trying to make an appointment .....

They do not say that they are going to help but they don't help and that they are Mexican too ... There is no doubt that they only have a bone and they believe that they can humiliate us, they can not even help us get any id from Mexico, they are useless and arrogant that are useless

How do these people have jobs? , the phone does not answer it, the website does not work. There is no way to make an appointment with them.

Click people who dial work according to what they bring to help Mexicans who are in the US and put more obstacles I am dialing the phone number and do not even answer never give a specific answer and throw us a spin chingo pedoss

If I could give negative stars I would. They don't answer and it always goes to an automated system. When you press 0 to be connected like it tells you to, you get the busy beeping. When you do manage to get the ringing, it rings for a while then automatically hangs up on you. It's impossible to get a hold of someone.

Rude customer service and when you call you have to call several times before they actually pick up

The workers of this place are very rude. The service is horrible. They do not give you the information you have to bring to apply for a tuition. You ask them a question and they come up with "I do not know how to Dispel."

Too bad . They don't answer, you have to wait a long time

Very well organized. From the line to enter, to the exit after completing the procedures, the duration was between 30 and 45 minutes.

It is no use the system for making appointments is a shame this consulate more with the systems that have why Mexico is like this

The truth is that they do not serve well being Mexicans ... just to renew a registration they ask you for many documents having the registration expired at hand, nor do they serve you very culeros as Latinos

Keep in mind that the personnel who work in the consulate, except for some, are employees brought from Mexico, which means that they give the same type of service that you find in any government office in our country. They are despotic, arrogant and the least important thing to them is to pay attention to their countrymen, do not be surprised and go prepared for that, it is part of the government and as such they behave, so do the consultants on television to promote the services of the consulate saying that they treat us kindly, the reality is different ,,,

The service was very slow. The lady that help me was very rude to me and my dad worst visit ever i don't know what happen it used to have nicer people but not anymore

They treated me excellently, all with a very kind attitude,

If there was a negative star I would gladly give it to this place. You have to call them to make an appointment to be able to go in if not you cant. Worse part of it is I have call over 20 times and they hang up on me.

Too bad they didn't answer the call. It is a total shame.

Hi, I want to know if you can help me open a bank account from here to Mexico. I need to know what I can do and if you can help me and if I can also grab my voting credential from Mexico.

The security that was at the door was so polite and explain everything.

They did not want to give the registration to my wife because the record she was carrying was no longer valid. They sent us to ask for the new certificate according to and in the municipality they say that they still don't have the new certificate
Here what can be done?

The answer machine gives me options but cannot connect my call to any of the extensions.

Very good staff. I want to know what is needed for dual citizenship of children born here in the US