We are from out of town. My husband and I drove fo...

We are from out of town. My husband and I drove for over an hour to come to his appointment. The security did not let me in only him because he had the appointment and I did not. I had to wait on a bench in the sun. Two problems.
1. The facility needs to announce on the website and during the call you make for your appointment that NO ONE IS ALLOWED TO COME IN EXCEPT THE PERSON WITH THE APPOINTMENT.
2. For the people that have to wait outside the facility needs to have adequate shade and benches for all the people outside waiting.
Right now there is about 20 people outside standing and some sitting in the sun. Plus children in the sun.
IF I CAN GIVE THIS PLACE A SCORE IT WOULD BE ZERO!
Also, don't go early to your appointment because they don't let you in until 15 minutes before your appointment . Again everyone has to wait outside of the facility. The policy makers of this program need to see the needs of the Mexicans that are going for assistance.
The facility sucks! Do something for the people.

Update 10.24.18:
I read your message below and thank you for responding. The building code (IBC) and State Fire Marshal code both apply to your building I understand that. Depends on the building code for occupancy. Those code do not limit how many trees and benches you can have on the outside for your guest to use. Shade in the Central Valley is very needed. Bench's are needed also. You will ALWAYS have people outside of your building waiting for their loved one to complete the process. To me it seems like your making excuses. I build for a living and I work with the SFM all the time.
Be considerate for the GUEST that come to your facility and the heat the valley has. Plus, My husband had an appointment and he was NOT out in 1 -2 hours! It was a few hours.
Have a great day.