Consejería de Familia y Asuntos Sociales de la Comunidad de Madrid Review

They only attend the delivery of documentation in the Registry.

Impossible to be answered on the phone. I also don't see that there is an email address to go to.

They are quite friendly in the treatment and everything is very orderly

I believe that the telephone attention is null, I have been calling for more than 1 hour

They have been very kind in their treatment despite the fact that the day was complicated and there were many complaints at the door because the system had fallen, despite that the attention has been excellent they have even helped me to correct a documentation that was wrong.

I filed a complaint with the Community of Madrid in November 2016 for the attention given to my father in a Nursing Home. In April 2017 I have not yet been notified of any resolution. Service very slow operation.

I had to wait almost 4 hours for a digital certificate procedure that with two clicks was solved, embarrassing!

Rotten place. The employee who has treated me is "unfortunate." His hallucinating laziness. And that they work 5 hours a day ... At least they should send it to their little house for a few months. With that of prepared people who are out of work

Indicate directly, that via telephone is impossible, we would not lose the morning hanging from the phone

They do not pick up the phone, impossible to communicate

This is a shame, I have made more than 20 calls and no one answers

It is a shame they take away the help to people who need it you start working and not they cut it off and they take it away when you have stopped working and on top of that they ask you to return the money that they have paid you by mistake is a shame on top of helping the ge will make it worse for you to help without shame !!!!

Do not answer general attention phones, or bother. After several movements I have achieved two that I want to share, I am sorry for those affected but it is desperate. 913925396, 913925400. There are many unemployed people fully qualified to answer the phones. Incompetent administration

It's a shame how long it takes to evaluate a person who can only move in a wheelchair. We have been waiting for 7 months and that has led us to cancel several medical appointments in hospitals due to the impossibility of transferring the patient. And all for lack of staff ... There is a lot of unemployment ... hire ... Less advisers friends and more professionals, please.

They want us to do everything online. Like the banks

Neither attention nor anything. They do not answer the calls they give you a number and still no one answers. They don't bother at all. This is useless. I don't know what they will do, all they have to do is answer calls and report something there is a phone. Social skills very bad. Seriously answer

The only people you can talk to are the guards at the entrance

Inept people working as public servants who do not know how to write well a name and a surname (in Spanish) and who make you lose a whole morning to submit a new application! Of course the telephone service leaves much to be desired !!!

Very sorry lately, just go to work pick up the phones, if they have no staff I offer to work there and answer calls

Impossible to talk on the phone and there is not even one email Very poor citizen attention

What hours does this department have that at 2 in the afternoon it appears closed and says that they will open at 9 in the morning ????

The lady of the switchboard lacks education and knowing how to be ... with the number of people who are unemployed I do not understand how they can have this staff ... I value with a star but it does not deserve even that

They don't answer the phone. They are all "shopping"

There are procedures, the information is given to you by social workers

I want to record the good telephone service, friendly, efficient and without delay about the information requested today. Thank you

It is a shame that citizens who stayed at the gates in March are legally required from 1 to 18 (in my case the registered letter arrived in the first days of March in my community) and today June at 11 am, by phone Inform me that no one will be served. That not everything is the internet, that there are older people and people with disabilities who need to go in person. Now, the days go by very fast.

They do not answer calls. Fatal days and days trying to communicate because I couldn't pass

I went to accompany an elderly relative to deliver documentation, and the truth we lost all morning because of the huge influx of people waiting, but the treatment received by the Employee who attended us was perfect and very correct.
Scoring with 2 stars comes because telephone attention is impossible, we have been calling to make an inquiry for two days, I get a speech saying that the lines are busy to wait, and wait because they never take it or else it gives you a signal and Calls up without anyone taking it. Forcing you to lose a minimum of one morning to go to make an inquiry.

They do not know the basic information and skimp on primary questions, they do not even report the management of dependencies, they only give the tel of the AYTO. to make a claim. We Spaniards have the sacred constitutional right to be informed in order to develop ourselves as citizens. These, they pass it through the girdle. And there is no way to evaluate them, not even by their bosses ..

Place that shows the contempt of the Community of Madrid, to which it is going to request some help to which it can have right, treating like authentic rabble to that there is seen, attended crowded in a few counters reduced, even the own employees are not either best. Regarding the attention, there are very kind and others who do not facilitate the least and treat contemptuously.

It is impossible, you can spend hours and hours and no one answers the phone, unprofessional staff, if they are not happy with their work, look for another one.

You are an AUTHENTIC SHAME, I do not know why you have the phone. Treating this in addition to social assistance, illness, dependence on older people ... you should fall face of embarrassment of not answering in two hours that I call you, the sad part of this is that there are people (in which I include myself ) unemployed, who would be happy to work and receive those calls.

The person who answers the phone leaves much to be desired, has no empathy and his human quality is very bad ...

A shame. They lose the files and deny any responsibility. Another source of losses for taxpayers. Fewer officials and more productivity and dedication.

They don't pick up the phone it's amazing all morning and nothing bad

Once I was withdrawn from a noncontributive pension because my 14-year-old daughter, according to them, is receiving a payroll of 1000 euros. And this time there is a change of address and they continue to send me letters in the old address. With that I tell you everything.

They ask me, through a letter, for documents that were not in the information PDF as requirements to request specific help; I try to clarify my doubts over the phone and I call repeatedly, they don't answer me. I go to the office: for consultations they do not attend in person, not even by appointment. I request an appointment to deliver the documentation in the registry, they offer me one ten days later than the maximum date imposed to correct it. A really regrettable service to the citizen.

I do not know why they put a phone if they never answer, I think it is a public entity and as such it is not fulfilling its role as quality.

The woman who runs the switchboard, apart from bad education, denotes a disrespect for the citizens who pay her salary, astonishing.
"I don't know what department I have to go with," he says. Sure Mrs. If you listened first, maybe the little light would come on.
Fortunately, it is the Ministry of SOCIAL policies, and called for an elderly woman in a wheelchair ...........
All this bureaucratic SUPER STRUCTURE - of State, Communities and City Councils - that costs our citizens a kidney, and from which not only do we not make any profit, but quite the contrary, it only serves to further complicate our existence.
Paraphrasing "our dear" Espe, MAMANDURRIA after all.
07/12/2017. Does anyone know what function this "ENTE" has? I have been calling for an hour, from 13:00 to 14:00, and they have not picked up the phone. Will they be on vacation?