Connect Cell U.S. Cellular Agent Review

Great job by all. Erin and the rest of the staff made my phone buying experience painless and pleasurable. Thank you

Ryan is extremely knowledgeable and can get you what you need. Amazing to work with throughout the process.

I recently upgraded my iPhone. Ryan guided me through the entire conversion / reconnection process and provided excellent service. I highly recommend this store.

Amazing location and service! Thank you to Ryan for going above and beyond setting up my family account! Very polite and knowledgeable guy.

Was a very enjoyable experience. Ryan is very knowledgeable & answered all my questions. Thank you for you're great service.

Jeremy was very knowledge with the phones and plans. Took his time with finding the best plan for my family and getting our new phones set up and ready for us. Also made sure we knew how to operate each phone and even sent information on them to my email. Thank you Jeremy!

Michael Morales gave me great service . He was patient with me and made feel like a valued customer. He is awesome sauce.

Ryan was extremely helpful and knowledgeable about the products they sell. You seldom have to wait to get service at this location.

Great experience at this location. Very friendly staff and knowledgeable. Carl and Ryan helped me.

Ryan and Courtney are great reps. They get you what you need and their service is awesome.

excellent service Ryan knows the plans and the phones! stopped in to ask a quesstion and received lots of help..not like at Sprint at all!

Ryan was great again...fixed 2 phones....and also my bill.....

Had a wonderful experience with Ryan this am. He explained new phone options thoroughly and was very perceptive in learning my needs and meeting them. I found a great upgrade and he made the transition quick and easy. He also was a very good teacher in showing me some great tips on applications and ringtones. And he reviewed my account to make sure it met my needs, saving me money!! Overall an awesome experience! Once again they have earned my loyalty. Come here for the best service!

Great customer service! I would highly recommend over the big store. They remember you by name and are all about filling your cell phone needs, in a personal way.

Honest help is hard to find so look no further when considering a new carrier. The service is great and the guys at this location know how to help!

fast honest service . andrew was very helpfull and knowlegable . will definatly drive the 1 hr to get there . i pass up 4 other stores on my way to connect cell in racine . all 4 stores gave me wrong info . andrew knows what he is talking about and the products they sell . thanks for all your help .

I cannot say enough about the consistent great service that I receive from the staff at Connect Cell - the US Cellular agent on Douglas Avenue in Racine, WI. After meeting Gail at a Racine Chamber of Commerce (RAMAC) event where I shared stories of long wait times, she told me about this store. Through the years that I have been a customer (I travel and US Cellular has GREAT connectivity throughout the State of WI and other states), every associate that I have interacted with in their store has been extremely courteous, knowledgeable, and helpful. On my most recent visit, I had a problem with my phone due to a recent update. Anthony, the store manager, and Ryan both helped me troubleshoot. There was no pressure to purchase a new phone - they were invested in helping me find a resolution. Anthony looked to see when I was eligible for a new phone and let me know, shared my options with me when I asked, and proactively asked me about my family's phone usage. In doing so, he mapped out what our cost would look like under their new plan and it resulted in a significant savings and better addressed our data usage needs! Having a background in sales and service myself, I looked at Anthony incredulously and asked, "You took the time to proactively ask me questions to try to save me money and provide a better value?" I ask you what businesses have you worked with lately that have done this when you are already a customer? There are always "deals" to get you in the door, but what business has rewarded you for your customer loyalty? Connect Cell has my business for life!

Today we worked with Ryan at Connect Cell to get new phones. We added some family members to our new plan. Ryan spent the time needed to help us set up a plan that will work well for the 4 of us and helped us pick out new phones. We are long time customers of Connect Cell due to their service and support. Their new store is very bright and inviting. We highly recommend Connect Cell and Ryan Kerekes.

Ryan is great! Always finds me and my family the best deals! Will only purchase phones if he is there!

Great customer service and staff is very knowledgeable especially Ryan. I have and will always recommend this store to my friends. They are patient & have a friendly attitude. I have bought multiple phones from this store. I know longer live in Racine but contact this store when I need assistance. They are always available and help me through the issue over the phone and call back if necessary.

These guys know their business! Went in there thinking I would have to have my product sent away and they got it up and running in no time! Fabulous service! I recommend them to everyone!

This has been the best experience I have had at a U.S. cellular store. Ryan did such a great job and was very thorough with explaining everything to me. I cant recommend this store highly enough!

It was a positive, productive and friendly environment & experience. The assistants were knowledgeable, helpful, patient & receptive to my questions.

Ryan is the man. It s sad bad true great service is hard to find these days. You ll get great service from Ryan at Connect Cell.

I went to the corporate US Cellular store with a telephone issue. The guy that waited on me was aggressive, didn't want to listen and was going to cost me $300 over what I paid at Connect Cell. Ryan was patient, didn't roll his eyes at me and he listened. Big difference.

Very helpful, courteous staff! Great experience from switching to U.S. Cellular from Verizon. My monthly bill was cut in half, & I have all the details I had w/Verizon! Thank you Kourtney!!!

Brad was very knowledgeable and quite helpful when I came in to upgrade my iPhone from a 7 to an 11. I highly recommend US Cellular.

Ryan was great. He explained everything thoroughly, and switched our plan over, transferred our data from our old phones onto new ones. The process went past store closing time and he was super gracious and stayed to finish our order with a smile. Thank you, Ryan. I haven't had service like this in years!

The staff was very helpful, honest and patient. The best customer service by far. I highly recommend this location for your US Cellular needs. I have been to other stores in the area and have left frustrated.

Andrew helped me out a great deal, answered all of my questions and set me up with 4 new phones. I will recommend friends and family to check out connect cell. Thanks again Andrew Karasak (spelling) Happy Holidays

Nice, pleasant experience from Carl. Great customer service. Very knowledgeable. Was in and out in less than an hour.

Mr. Hall was very helpful. He took the time to explain to me how to use the new technology. He helped me install the needed apps that I wanted to use and get rid of the unneeded stuff. Because of his patience I am able to use all the features that are important to me. Thanks.

I think Ryan has awesome customer service.he is always there to take care of me and definitely goes above and beyond! Thank Ryan

Ryan at Connect Cell is very knowledgeable and will work to get you the best deal. Will always go to this location for all my cell needs.

Erin from Connect Cell helped me today with getting set up with a new phone and plan. It was a great experience and I could not have been more pleased. If you have the opportunity, I recommend reaching out to them. New location but same great customer care!

Super Friendly and knowledgeable Staff.Iwill return for any and all of my Cellphone needs.

Great job by all. You team made my phone buying experience painless and pleasurable. Thank you

Idk somethings off about them. Asked me if i was dealing drugs from the phones which i thought was Extreamly offensive. Basically profiling people. Also they seem too not service Hispanics equal too other clients. Corprate should be concerned of their procedures. As a traveling filmer this was odd. They approved me for 2 lines iphone xs i passed all things online for the qualifacations. After I came too the store they refused too give me my phones. The pathetic worker must of reapplied for me or something because theirs no reason i call corprate and they say im in good standings then they say im not inside the store i tried calling corprate again they said they have no idea what the problem is because i should have gotten my phones
. Either their committing fraud with my information or they pic and choose who they give phones too. Also one of the female managers is a authority horse, rude intimidating and is very uninviting.

Ryan is ALWAYS 100% helpful in any way you need him. He has all the answers!

Very pleasant to deal with not pushy explain everything in full!

Ryan had excellent customer service that was informative and efficient. I gained my trust back in mobile service plans (fingers crossed).

Great customer service and knowledgeable staff. The data on my phone stopped working last night, i stopped in after work today and they had my phone working in 30 seconds. We needed a u.s. cellular on the north side, saved me a trip across town.

Ryan Kerrie s has always been the most informative and helpful salesman. When I dropped & broke my phone, I was so stressed out!!! I came into the store so upset!!! Ryan calmed me with his trustworthy, informative self!!! Thank You!!

Very helpful and friendly. I wouldn t go anywhere else.

Absolutely amazing service! Highly recommend. Hands down the best cell phone service I have ever experienced. Very knowledgeable, professional and highly experienced to answer questions.

Michael M. Did a fantastic job! He was able to help us find the right pones in our price range and update our plan. Thanks for the great service!

beware they are not a corporate store, any problems they will redirect you to a corporate store. all they do is sales and have no support whatsoever.

I have been postponing purchasing a new phone because I always feel like it is so stressful. However, Ryan made the entire process so easy and comfortable. He was very patient with all of my questions, too. I enjoy doing business at Connect Cell! There is almost never a wait and they always give individualized service.

Great venue.. the employees are excellent. I would recommend this location to anyone that wants to be treated the right way!!

The service was great, they were fast, courteous and answered all my questions

Best hamburgers in town...monday and tuesday tacos are the great!!

I will never go back to this store. I purchased a phone here from a commission driven rep. He tried to mislead me by telling me that all of Racine had 5G..but I knew better. He told me that if you use a phone case other than an Otterbox US Cellular won't cover it, and he tried to make me set up my phone and transfer the data myself. He did end up doing it, but it took 2 hours and not all of my data was transfered, which means he obviously didn't know what he was doing.

This is THE store to visit for all your cell and device needs. Ryan and staff practice excellent customer service and their tech savvy is very high. Over the years, including recently, whenever I have question or concern, they handle my issues promptly and completely. An added bonus is that local people own and staff this store.

The agent spent all the time I needed to complete the transaction. I highly recommend them.

Every time I go in everyone is very polite. They always do all they possibly can to help you out and get you out as quickly as possible. Great service every time!

I worked with Ryan at Connect Cell, wow does he know his stuff. Great service great experience. Thank you Ryan!!!

I am again very satisfied with Connect Cell updating another phone on my family plan. Kourtney went over the details of the various phones that helped choose the best option to meet our needs.

Previously, Ryan provided great service and recommended an incredible plan that updated our data plan significantly for a very nominal cost. They are great at providing accurate options for US Cellular service!!!

Ryan and the rest of the staff are extremely helpful and patient. This is a great store with a great staff!

Ryan did an excellent job at getting us set up with a new phone, explained everything thoroughly, and answered all of our questions. Ryan has also taken care of us before when my phone was hacked. He gets the job done and is great at troubleshooting! Keep up the great job, Ryan!!

I have been with us cellular for over 20 years. Ryan has always gone over and above with any needs, questions, and concerns. We really appreciate your service! Thank you!

Wonderful service! The agents that work there are great, very personable and they really work with you. They remember me every time i go in there and ask me how im doing.

Ryan is awesome at Connect Cell! He is super smart on what needs are important and which ones are not needed if you don t need all the bells and whistles! Even offers free classes or drop in and will show you new things on your phone! He is patient and his customer service skills are wonderful and explains everything! He can multitask three customers at one time! .. don t go to the big stores where you are just a number..go there and be number #1!!!./thanks Ryan ! Stef/Jutta