Conforama Ibérica Review

Hello, my experience has been good, I ask for a convenience, it arrives quickly before deadline, but I need sheets for assembly, customer service, phone number 0, do not take the phone, etc. The solution they give me is to fill out a form with the problem, as of there is all good, good attention by mail at all times trying to solve the incident, lights and shadows.
PD the commode they sent me a new one, and they contacted each other without needing to insist, either by bad mail on the phone and worse the provider that sent a package without sheets.

This is how they respond to their customers: Good morning Mr. Alberto,

We repeat that the products are already discontinued from the website. We regret to indicate that the procedure due to the error is the cancellation of the order and the corresponding reimbursement, therefore, these items will not be delivered. Sorry for the inconvenience.

I think it is the company with the worst after sales service and customer service in the market. It is impossible to contact them by telephone, and on top of that they put the phrase "we will attend to it immediately" ha ha.

Hello everyone, I explain my case.
I spent around 1600 on various pieces of furniture.
The order placed at the end of August 2019 and today is May 8, 2020 and I have not had a single call from them to explain why there is a delay of almost a year.

Now I just think about canceling the order and not giving it a chance.
Because they are too large and there is no control of orders.
Customer service does nothing.
During all this time I have called two or three times and they don't know what to say to me.

I leave my email so if you want to contact me.
picaro.ole@gmail.com

Some unpresentables, I make the purchase of a product with a delivery date of May 17, 2020, and after two days on the 19th I call to ask about my order and they indicate that they do not know anything that will have to arrive from the manufacturer, and that and love They called, that is, I made the purchase in early May, we are on May 24, when they said that the delivery date was May 17, and I still do not know anything.

some unpresentable, I will not buy anything online

All are problems, the deal with the client fatal. They don't answer the phone and laugh at us. Pity customer service. Are the worst. Neither I nor relatives nor acquaintances will ever buy anything else in coforama.

What a shame after-sales service Conforama has. It is the worst I have ever crossed. IMPOSSIBLE TO CONTACT THEM. AND EVEN YOU FIND THE FREE PHONE INDAGING THROUGH THE INTERNET THEN YOU HAVE TO PASS THE 7 TESTS TO GET TO BE ATTENDED BY A PERSON. AND IN ADDITION, THAT PERSON WILL ONLY DERIVE YOU TO A STORE ... IN WHICH THE PHONE WILL NEVER BE TAKEN OR A PERSON WILL ATTEND YOU. And the delivery service is a mess. What is it that an operator calls me the same day to tell me that in the deadlines we have left not because it hurts? Hahaha. And not me? For something the time we are in, I say ... And it hangs like nothing ... But what is this?

I share all the negative experiences that I just read.PESIMA CUSTOMER CARE !!! explanations are asked why there is a delay and they dare to enter into a discussion with the client to see who is right in what was said. PATHETICS AND NEPHASTS.
I think we will never buy from these stores again.
Never in customer service were we treated with as much contempt and arrogance as here.

I placed my order on March 31, the page stated that the sofa was available, and that the delivery time would be 3 days.
It's April 24 ... I still have no sofa!
Given that the payment method was through financing, I said that the delivery would be at 6 days.
I contacted you through the chat on the page, to see how the order was going, since one can understand that there are a few days late, although I do not support it since you give an estimated period of 3 days ...

My surprise was that I was not going to have the sofa even in the delivery period that had already passed, nor this month, and that until mid-May, I would not have it.

Your partner, I indicated that I was SOLD OUT, that they were going to arrive at the end of the month, but that they were going to be delayed until mid-May!

I feel cheated, why? Very easy, because on the page I said it was AVAILABLE, I did not put it out of stock, nor in the delivery time it was 4 weeks, as many say. If it had been like that ... I'll shut up, or choose another model.

I know that they do not share stores with physical stores, that right now that doesn't matter to me, and forgive my words, if you are in a store, I want a solution as soon as possible, I can not wait in the middle of next month, and The solution to cancel the order is not useful, because it is a FAIL of you!

I also have very much in mind that this "CLAIM" will surely not help me, and that it is one more on a list, but I find it shameful this way of treating people, because I repeat I feel cheated, and I could almost Say that up scammed.

In Palma de Mallorca alleged.
documentary falsification misappropriation of the alleged repetitive crime against the same client in less than 5 months reported at the Facua Conselleria de Consume de les Illes Balars and the Civil Guard Court

A shame of service, on May 6 I bought a refrigerator online, 2 days before delivery they call me to tell me that they do not have it after waiting 16 days, they tell me that they have to make it for me and that I would have to wait for a month more, I tell them to cancel the order since the refrigerator urges me and to return the money, it has been 20 days since I canceled it and they still do not return the money and without contacting me, we are thieves, I hope That this review serves many people and that they do not buy more in these stores as their service is shameful and the only thing they do is laugh at people.

Central of the Conforama Company in Spain and Portugal

A star is saying a lot. I made a purchase on June 2 and canceled the next day that was not processed. On June 5 I made another cancellation. On June 8 they tell me that the order is canceled and that the full money of the order will be refunded. As of today, June 26, I still do not have a refund and I paid with a debit card. I call to claim and the only answer is that they are going to ask for a refund again, but it never comes.

The kitchen is a failure and only problems. Constant complaint Transport launches packages, the installer is crooked. The front of the kitchen cannot be cleaned. The masons scratched the stone. The equipment is second quality, not third. Only problems I do not recommend it to anyone! Conforama Puerto Sagunto.

My experience is shameful. I ASK FOR A FURNITURE AND THE ASSEMBLY IS MOUNTED AND A DOOR IS MISSING AND TELLS ME THAT I WILL ALREADY ASK FOR IT AND WHEN I GET IT I SEE IT AND IN ONE OF THE DOORS I MAKE MASSAGE TO COVER A PEAK THAT IS BROKEN.
Claim and still after 50 days I do not have the two doors that I am missing and every time I have been in customer service there are people making claims it is shameful that a shop as a conforama has professional assemblers. Sellers and customer service very well and correctly.

I am angry for almost a month waiting for a whole hurno and still not received.

Incompetence is short the word, poor service, harmful treatment to the client, do not understand how leave there business like this, I do not recommend anyone better to pay a little more and have a good attention to the client, Pathetic, after waiting FROM 4 DECEMBER FOR TODAY chairs TELL ME April 8 CALL ME AN ANSWER AND NOT AS AN DI PEDIDO.ENCIMA CANCELED THE lIARS, shamelessness and swindlers.

Don't think of buying online, you pay for the bonus and the end result is disastrous. To claim you are told first to write on their website, I request an email to send pictures of the damage. They confirm my writing by email and give me an email address. I send the photos to them. After a week I complain about their absent reply to the address they gave me: devoluciones @ and they tell me that I must say it on their website. Again done and no longer confirm my message sent. 1,000 very poorly used for 4 pieces of furniture and all with original or mounting damage. Not anymore. If you give me an answer and / or solutions, I'll let you know.

*** Solved after 3 months almost completely. I still lack the arrangement of a piece of furniture.

The worst company I know, you are liars and very unprofessional, you have no shame. You do not answer the complaints or claims, after 4 months of waiting for a sofa, to this day you are not able to give me a delivery date, and that when I bought it the delivery was 4 weeks, maximum 6.
You are scammers.

A total disaster. I have put 1 star only because you can't put less. Thieves, liars who are useless.

A terrible attention, they say that the order arrives in three days, three weeks pass and nobody answers you, the emails are not answered and on the phone only a machine answers you that after making you wait hangs up and tells you to write an email, The email answers a generic email, in the chat they refer you to the same phone. A total disaster !!!!! I can't even know where the order is or how to ask for it.

Good morning,
My experience is totally negative. Since August 27 we gave a pay and signal in Sabadell for a headboard and I still wait for a call from them to give me an indication, if they have done so, it was because I called before.
Then I saw that in Sant Boi they had it and I went to buy it but when I got home it was incomplete and I had to return it. This Wednesday I called Sant Boi again and they told me that they had one, after making the purchase and going to pick up the headboard it turns out that it is the same one that I returned. Amazing...

They also work as autonomous stores and if you buy something in one store you cannot change it in another.

I do not recommend making online purchases with conforama. It is misleading. When ordering online they indicate that there is product availability, and you can pick it up in 2 hours. But of course, before they have to confirm it (between 24 and 48 hours), confusing !! Two days after placing my order, I receive a confirmation call to pick it up. I go to 2 hours and it turns out that the product is not available, they do not have it !! They have sold it. They just offer to give me my money back. I will never buy in conforama, they give a deceptive and unsecured service.

We receive offers in our mailbox very often. It is clearly written that we do not want advertising, both at the entrance of the building and in the mailbox. We ask you to please begin to respect both people and the environment. Thank you.

All right, I made a purchase online and in a week I already had it at home and mounted as I had contracted. Cheap price, though the quality and finishes are fair.

MALISIMOS, I bought some complete kitchen furniture of 22,000 euros by November 19, 2019, today is July 16, 2020 and I do not have the counter, the island, the wall plaster, I lack doors, they brought me the wrongly measured furniture and They had to be cut, some furniture still doesn't have doors. DO NOT BUY ANYTHING IN CONFORAMA.

NEVER RESPOND
atencion.clientes@conforama.es
DO NOT BUY ON THE WEB !!!
A MONTH AGO THAT I TRY TO GIVE ME BACK THE MONEY OF A CANCELED ORDER.

A customer service of shame! They're thieves. For 15 days and an error in the delivery, they have not answered the mail, the telephone or the tchat since it tells us to fill out this form that we did 4 times already. They have the money, it is the most important to them. I will never buy at Conforama Spain again because they are useless.

I have put a star because I can not put less ... I never buy again in Conforama, the after-sales service does not exist it is impossible to contact Conforama Alicante and if you have to call them, they do not fulfill your word either ... it is a shame someone should stop them

At the beginning of November I bought a sofa chaise longue Mauricio in conforama.es with the chaise on the left side, they commanded one with the chaise on the right side (which does not work for me), I return it the same day and since then I no longer I have news of the conforama rascals ... first they give you a delivery period of 9 days that is a lie ... they do not provide you with a contact number or email to be told what happens with the order you made, They tell you that it is done through the Internet where no one answers you to any claim ... I have even written to them in Customer Service, nor do they answer SHARPY FOR YOUR PART .. PROFESSIONALITY AND SERIOUS ZERO .. DO NOT BUY IN CONFORM, DOES NOT DESERVE THE PENALTY BUY IN A STORE WHERE CUSTOMERS NOTICE WARRANTIES OR VALUE THEIR RIGHTS !!!!!!!

The atmosphere is young and professional. Creativity and joyful spirit of those professionals who are at the head of 51 stores looking as your spot says our COMFORT at the best prices and quality. Please solve the web shop and you will be a young, professional and excellent company.
I apologize to anyone who has been offended, because it was never my intention.

In this direction are only the headquarters. It is not a shop

I buy a bad and defective sofa everywhere, I'm going to get a solution and the shameless do not want to make the change or want to fix it.

The conforama website leaves much to be desired.
They put products for sale that they do not have.
Two months ago I asked for a table, paid from the moment.
And I'm still waiting to receive it
I have neither a table nor a refund.