A terrible attention, they say that the order arri...

A terrible attention, they say that the order arrives in three days, three weeks pass and nobody answers you, the emails are not answered and on the phone only a machine answers you that after making you wait hangs up and tells you to write an email, The email answers a generic email, in the chat they refer you to the same phone. A total disaster !!!!! I can't even know where the order is or how to ask for it.