Concord regional visiting nurse association Review

No respect for patient s personal schedules and inability to schedule any visit until the day of the visit.

You'll never know when they're coming, until at least 2 hours before they want to show up, which has been very inconvenient trying to schedule other appointments. If you do have other appointments scheduled when they want to come, they'll tell you they'll schedule for another day, and then not call again at all. Don't tell me that you don't know your schedule ahead of time. It's been more than 30 days and I've only had pt twice because of this nonsense. The ot therapist they sent was rude and condescending, therefore I opted to not have ot. The nurses I'm lucky if they spend 5 minutes with me, only to be told they will do something, and it never happens. I will be talking with my insurance company regarding payment. If there was an option for no stars, that's what I would've chosen.

I just wanted to express my sincere grautude for the care I was given by Eric OT for the safty of my home. An even bigger thank you to 4 wonderful, careing and surportive PT, they were a joy to have come to my home and they really were the best cheerleaders any 75 year could have. I want you all to know that Dr. Devanny was more then pleased with my progress after only 6 weeks out from surgrey, I don't have to see him for a year, still having some probems with riding in the car or sitting to long my favorite Dr. says keep walking and doing all the great excerises you left me with....Thanks for that guys

My Heartfelt Thanks, Barbara Talbot

Agency abandoned home health care services for my friend who is a housebound disabled veteran; unreliable service; no respect for patients schedules; agency does not return patient phone calls; workers come in whenever and often leave early; agency frequently sends in different workers which is frustrating; patient is rushed; terrible customer service.

My Sister had Physical Therapy from Granite VNA. I assisted her in completing the intake. Previous reviews state the staff call a few hours before and don't have any specific schedule. I agree with this, However,my Sister had another wonderful agency that provided Home Care Services, and they always called me to ask if it was okay to come over. She was always at home during these times because another agency was conducting Home Care Services. They were always polite, and showed up at the time they said they would be there. I find that this agency was very easy to communicate with and due to the limited service of PT only, I would say that they did a wonderful job. My Sister did have a difficult time understanding the excercises that were given to her. I also have very little information on the visits conducted, as I do not have any medical records to reveiw at this point in time. My Sister is now doing the excercises with her caregiver every single day and also goes to the park and walks the running track 2-3 times per week. She has improved substantially, and is improving really well. I understand the frustration with some of the clients that have written reveiws, and that Home Care Services are really difficult to obtain during this time. I personally have not had any problems with this agency and would recommend them for the physical therapy portion of the services. I have not had any experience with the Home Care Services they provide, and would be unable to make any comments about those services.

I have a dear friend who has been receiving home care services from this agency for approximately 20 years. She is a retired veteran who resides in Manchester, New Hampshire.
A few weeks ago my friend was informed that the agency would be done working with her the end of July with no explainable reason for ending her home services. Due to shortage of staff and dealing with COVID-19, other agencies are backlogged and therefore NOT excepting any new clients. My friend asked the agency if they would continue providing her with home care until she was able to get another agency--as she has significant care needs. The agency did not agree to this. Due to this agency abandoning her, my friend is now in a serious, potentially life threatening situation. She is severely disabled, at high risk for falls, on oxygen 24/7, and unable to care for herself. She has no family.

This agency has literally abandoned her and put her in a life-threatening situation for no explainable reason. The agency itself is poorly managed--the care providers do not come on a regular schedule my friend was always uncertain as to what time they would show up. Also, it was always different staff coming to her home, so she never got to build a relationship with anyone. In addition to this, since COVID-19, most of the staff coming into her home, did not wear a protective face mask. I would not recommend this agency to anyone.

Have been on both sides of this service, I can never say enough good about them!

Nurse comes to visit, no teaching done, tells us it is not her responsibility it should have been done in the hospital!!! In to take a bp, no temps, maybe spent tops 15 minutes and leaves, bet the insurance company pays for an one hour