Doreen Stone

Review of Concord regional visiting nurs...

I have a dear friend who has been receiving home ...

I have a dear friend who has been receiving home care services from this agency for approximately 20 years. She is a retired veteran who resides in Manchester, New Hampshire.
A few weeks ago my friend was informed that the agency would be done working with her the end of July with no explainable reason for ending her home services. Due to shortage of staff and dealing with COVID-19, other agencies are backlogged and therefore NOT excepting any new clients. My friend asked the agency if they would continue providing her with home care until she was able to get another agency--as she has significant care needs. The agency did not agree to this. Due to this agency abandoning her, my friend is now in a serious, potentially life threatening situation. She is severely disabled, at high risk for falls, on oxygen 24/7, and unable to care for herself. She has no family.

This agency has literally abandoned her and put her in a life-threatening situation for no explainable reason. The agency itself is poorly managed--the care providers do not come on a regular schedule my friend was always uncertain as to what time they would show up. Also, it was always different staff coming to her home, so she never got to build a relationship with anyone. In addition to this, since COVID-19, most of the staff coming into her home, did not wear a protective face mask. I would not recommend this agency to anyone.