Unfortunately my MacBook Pro failed on me twice due to a faulty Graphics Processing Unit. It was repaired twice, fortunately by Compu-Sac! Great workmanship and trustworthy neighbourhood repair shop. No need to go the the big box stores! Support your neighbour.
I was having problems installing a new graphics card on a desktop computer so I asked for these guys to take a look. Long story short the owner is rude and lies like its her job. Terrible customer service and communication skills. They held my computer somewhere other than their location for some reason and kept telling me I could come pick it up once i left a 5-star review on google. I didn't give them my password because all i needed was the device to display to a monitor.. they reset my password and put a new one and tried to tell me that I forgot my password... I also received my graphics card back with a broken wing on one of the fans which was a great (The hardware guy had a smirk on his face when he was telling me this). I would not be surprised if half of their good reviews on here are paid/fake, probably why they are still in business.
ALL IN ALL: They probably make barely any money so they have to break your stuff so you will come back again. Also the owner loves to get reviews removed on here by using googles terms. Do yourself a favour and avoid this scam of a legitimate business.
PS: These guys have all the time in the world to reply to reviews and work hard to get them removed but when it comes to doing what they supposed to do there is no no time
I am very impressed with the service I received. The staff is extremely helpful and knowledgeable. They shopped around for the best priced parts for my laptop and offered a timely service in completing the repair. I am happy I used their service and would definitely use them again if needed. I highly recommend them.
The owner has already attempted to delete this review once. 2nd posting. This is simply one of the worst retail/customer experiences I have ever had. I HAD TO INVOLVE THE DURHAM POLICE!!!! 1 star is way too much to award this horrendous business. I had contacted who I believe is either the owner or manager of the Ajax storefront to discuss bringing in my laptop. They let me know I must schedule an appointment to receive a free diagnostic. I had dropped off my laptop a few days later at 5:30PM and all seemed fine as I was told it can take up to a day. I had received a call the next day at approximately 5:30PM letting me know the possible price of repair (Approx $250.00). I let the worker know I would not like to proceed due to the cost and would like to pick-up my device and asked if I could do so before they close. Immediately the worker became abrasive over the phone stating I need to schedule an appointment to gather my property. I questioned this briefly as it appeared odd that for a 2 minute hand-off I needed another appointment, however, I understand they may need to prep and so on. After having the worker tell me I am not grateful for their time and efforts, I surpassed her rudeness and let her know to schedule the pick-up for the next day at 5:30pm. I show up to the store the next day at 5:25pm, and called the business to verify my appointment (as stated on window of store for COVID policy upon entry). I had called 8 times and no answer. I then walked up to the window at approximately 5:28pm to knock , only to have the worker come answer the door where she proceeded to let me know that the door is "open" even though this is contradicting their own policy in terms of entering before calling, and that I am "2 minutes" early (unnecessarily rude). The lady presented a very smug, rude, and pretentious attitude. I then proceeded (not in a completely polite manner due to growing frustration) to ask for her to give me my device (at this point I have not cursed or swore what-so-ever). The worker proceed to berate me as if I was worthless and wrong for asking my own property, asking me where am I from and who raised me. After insisting for her to give me device and sign me out, she continued to lollygag and take her time walking around the store in order to further frustrate me and delay the process. This encounter resulted in me having to call Durham Regional Police in order for them to intervene and have my laptop returned to me. Never should a customer have to call police to retrieve their OWN PROPERTY when no money is owed. I also took a picture of the contract the worker made me sign, where then, she stated she will sue me and not return my device. End result: Police intervened and had my device returned to me after an hour and a half of wasting my time and energy on a despicable business representative. PLEASE DO NOT EVER WASTE YOUR TIME OR MONEY DEALING WITH THIS TERRIBLE UNPROFESSIONAL AND INSULTING BUSINESS OR ITS OWNER/MANAGER.
Alot of problems.
1. They promised to call me within 72 hours for a diagnosis and a estimate on the cost. I waited a week before having to call them since they never called me.
2. 2 weeks later with no communication, I called again and they asked if I was going to authorize them to fix stuff, which i agreed to, and then they called back 3 days later saying they called the wrong person and that my computer wasn't even being looked at yet.
3. Initially replaced the screen due to me saying "my screens not working" and them not actually diagnosing the computer, this added 2 weeks to the repair time for no reason.
4. They had my laptop for close to 2 months and they only did 3 days of actual work on it because i called and demanded to talk to management and they worked very fast from there.
5. There was no discount or lower price due to poor service or any head aches caused along the route.
6. Laptop was giving back to me in horrible shape. had a lot of black marks on it, and the logo on the top is all scratched.
WOULD NOT RECOMMEND. Bring it to anywhere else, this place is horribly unprofessional and should not be trusted with any of your technology that you spent money on. Avoid at all costs.
Compu-sac provided professional, honest and speedy recovery for my laptop. They were quick on diagnosis of the problem and provided clear solution.
Do yourself a favour and get your computer repaired anywhere else! If you look at the Google reviews from lowest to highest you ll see a very common theme throughout (poor customer service, unprofessional, and extremely slow in determining problem), I had the same experience. It s quite entertaining to read the owners responses to the negative reviews. Her messages have misused words, poor spelling and the grammar, plus absolutely no accountability for the poor service level. I wish I had read these reviews before ever dealing with this terrible company! What a gross waste of my time.
Only positive things to say about my experience working with Compu-sac. I had my iMac fixed along with my MacBook. My screen was shattered on my MacBook and my IMAC was working so slow that I just stopped using it. Right now both of my products are back and are working like brand new. Also the original quote that was given ended up cheaper because they found a way to save me money after giving me the quote. I highly recommend them if you are looking to get quality service done.
Great computer place. Super friendly and efficient. Very neat and tidy store. They were the only place willing to give us a anti static bag. Thank you so much!!
computersrepairajax.com