Jason Pathmanathan

Review of Compu-Sac

The owner has already attempted to delete this rev...

The owner has already attempted to delete this review once. 2nd posting. This is simply one of the worst retail/customer experiences I have ever had. I HAD TO INVOLVE THE DURHAM POLICE!!!! 1 star is way too much to award this horrendous business. I had contacted who I believe is either the owner or manager of the Ajax storefront to discuss bringing in my laptop. They let me know I must schedule an appointment to receive a free diagnostic. I had dropped off my laptop a few days later at 5:30PM and all seemed fine as I was told it can take up to a day. I had received a call the next day at approximately 5:30PM letting me know the possible price of repair (Approx $250.00). I let the worker know I would not like to proceed due to the cost and would like to pick-up my device and asked if I could do so before they close. Immediately the worker became abrasive over the phone stating I need to schedule an appointment to gather my property. I questioned this briefly as it appeared odd that for a 2 minute hand-off I needed another appointment, however, I understand they may need to prep and so on. After having the worker tell me I am not grateful for their time and efforts, I surpassed her rudeness and let her know to schedule the pick-up for the next day at 5:30pm. I show up to the store the next day at 5:25pm, and called the business to verify my appointment (as stated on window of store for COVID policy upon entry). I had called 8 times and no answer. I then walked up to the window at approximately 5:28pm to knock , only to have the worker come answer the door where she proceeded to let me know that the door is "open" even though this is contradicting their own policy in terms of entering before calling, and that I am "2 minutes" early (unnecessarily rude). The lady presented a very smug, rude, and pretentious attitude. I then proceeded (not in a completely polite manner due to growing frustration) to ask for her to give me my device (at this point I have not cursed or swore what-so-ever). The worker proceed to berate me as if I was worthless and wrong for asking my own property, asking me where am I from and who raised me. After insisting for her to give me device and sign me out, she continued to lollygag and take her time walking around the store in order to further frustrate me and delay the process. This encounter resulted in me having to call Durham Regional Police in order for them to intervene and have my laptop returned to me. Never should a customer have to call police to retrieve their OWN PROPERTY when no money is owed. I also took a picture of the contract the worker made me sign, where then, she stated she will sue me and not return my device. End result: Police intervened and had my device returned to me after an hour and a half of wasting my time and energy on a despicable business representative. PLEASE DO NOT EVER WASTE YOUR TIME OR MONEY DEALING WITH THIS TERRIBLE UNPROFESSIONAL AND INSULTING BUSINESS OR ITS OWNER/MANAGER.