Company Moves and Storage Ltd Review

Working there for to days never again thay just dont care.

A WARNING!

We recently had "Company Moves" over to our house for removal quoting purposes.
Kevin attended, seemed a nice enough person, gift of the gab as any good salesman should have.
However, we had an issue with the quote : Ours is 2 storey, 4 bedroom house, with a 3 person occupancy, moving literally 5 minutes away from our current location to a 3 storey, 4 bedroom house.
What Kevin didn't realise, at the time, is our friends recently used "Company Moves" to also move within the same area as us, literally 5 minutes from where their previous house was (like us) This time from a 3 storey, 5 bedroom house, with a 6 person occupancy to a 3 storey 4 bedroom house. They effectively have 2 - 3 times the amount of household items than we do, beds, etc.

We questioned this with Kevin who claims that the house our friends moved too doesn't have 3 storeys (it does, a loft conversion, we do communicate with each other!)
They also moved from a 3 storey house, unlike us.(2 storey) I questioned Kevin on this, to which he replied (very disgruntled, like I was inconveniencing him) that more men would be required and that he would:
"go and get the file."
I replied that this he should have done before feeding me false information with regard to our friends quote. His sarcastic response :
" Whatever you say".
Furiously I made it clear what I would like him to do with the quote and hung up.
I think he needs to remember, its us, the customers, that put food on their table at the end of the day. Rudeness, sarcasm and disinformation are not good quality's in which a company should operate. I hope it was just Kevin letting the side down.
Apologies for this being lengthy, but I have put this here as a warning, use your due diligence before signing the dotted line.(Which we haven't,luckily!!)

Over a 5 day residential move they failed to arrive on time once, sent inadequate numbers and types of vehicles, sent agency staff and students, damaged and lost items, damaged carpets at both ends of the move, drove over lawns, failed to insure items, verbally abused my wife, threatened me with violence, aggressively asked for tips and will not engage in any dialogue subsequently. And then I get a mailing from them offering their services for my next move! An utter disgrace to their industry. I really cannot recommend more strongly than you avoid them.

The nicest guys in their business. Nothing is ever a problem- would recommend to anyone

Fast,efficient and worked in silence. No disruption to sales. Business has usual. Thanks guys.

I booked this company at short notice in May 2019 as our moving company had let us down. Initially, the company was courteous, professional and quick at getting removals organised.

On the day of the move the removals team arrived, and everything was on track. The size of the job hadn't been scoped correctly, but eventually another lorry arrived for the move.

When unloading at the new property I heard screeching, I look down the side of the house and a removal man (not originally part of the job) is dragging and scratching my twin American fridge against the brick wall of the house. I immediately stop him, and he comments "he didn't really have time to remove the doors". The fridge is ruined.

I am assured by the removals team that the damage had been noted and would be sorted. I chase the office first thing on Monday, promised a call back which didn't happen. I chase repeatedly, send emails and they are ignored.



In June 2020 (nearly 18 months later) I am still waiting for my refund.

Don t use this company if you are worried about getting Covid as the representative we saw didn t wear a face mask when he came round to evaluate our property and wasn t at all concerned about it when I asked him. The lack of wearing a mask is contrary to the British Association of Removals Guideline. Clearly this company is not concerned about trying to adhere to Industry standards.