Love working with CEC. So easy to add new employees and manage our accounts online. Also, every time I call for a question my customer service rep is always helpful and very friendly! Thanks for a great job!
CEC is a joke. I went through Americas Best who is in network to get glasses. I have a $200 plan through CEC. I received a discount plus paid out of pocket. CEC received a bill for $130 and would only cover $110 which they say is their contracted part. I already paid my copay plus more. CEC said I need to pay the additional $20. No other claims have been filed this year. The lady at CEC said that if I had gone to an out of network eyeglass place They would have reimbursed me the full $200 that my plan allows. How can this be legal?
Very friendly staff and very prompt with returning your calls..They help you in every way possible.
I have community eye care through my work insurance. I am giving them two stars instead of one because they did cover my eye exam with no copay, which is nice. I will tell you why my review is so low. The eyeglasses that I wanted to buy were out of network. That is fine, I understand that insurance companies do that. I also need contact lenses, so I looked on the website to see if they have a contact lens provider that is in network before i bought. They do, so I planned to buy the contact lenses after I received reimbursement from the glasses (a process that takes two months). The website states that they will reimburse 60% of any out of network claim, up to 60% of the total allowance for glasses/contacts. That is all well and good, HOWEVER, what they do NOT state is that they will charge your allowance the entire amount (instead of the 60% that they are giving back to you) and you will not be able to use the remaining 40% for an in-network purchase. SO, if you are faced with the same situation, use any in-network purchases first and then use the remainder for out of network. That little mistake cost me $80.
Great Insurance! As a staff member for the provider side, I never have any issue trying to obtain member benefits. You always get a real person on the phone and they are so very nice with the upmost customer service. As a patient, they always explain everything well regarding their benefits. This company is just very nice, knowledgeable and offers great benefits!!
Unfortunately, Community Eye care is affiliated with my employer. I had returned a pair of contacts because my prescription had changed. I was never credited for the return contacts so after waiting and waiting I called them and ask the status. I was told that they would never know I had returned contacts and less I called them. They told me my account would be corrected and I could check on the website the next day for the adjustment. After several weeks go by I submit the repayment for my glasses and of course the credit still is not there so I only received a partial reimbursement. Two months later I called back the lady was very defensive with me (Vivian).. She would not give me a timeframe for a resolution and stated that there were multiple Departments involved and she would let me know as soon as possible.. she was quite rude to me on the phone because I was asking her questions about a resolution and the process. She was unwilling to give me any of that information. The situation has been going on since June and we are now in October. I am not happy with Community Eye care and will not re-enroll for next year!
I would not recommend CEC for anyone is a professional setting. The agent told our work agency there is a quick turn around on reimbursements for out-of-network providers. CEC states it is not their responsibility how the agent relays their information to businesses. When actually, it can take 30-45 days. The website even states, under Providers, that there is a fast reimbursement. At first, there were no in-network providers, they do have them now, but it takes a long time for the provider to be approved in-network.
As a member, I enjoy the simplicity of CEC's benefits which allows us to use our eyewear allowance every 12 months to include the purchase of non-prescription sunglasses.
Always attentive and helpful when I need help with my insurance information! Detailed description of my benefits when I have questions on my plan!
Great company. I have had both Superior Vision and Community Eye Care and I can tell you that with Community Eye Care, I understand how the benefit works and what I will owe when I go to the optometrist. That was not the case with my Superior Vision benefit. I walked out wondering why I owed so much. There was a co-pay for everything.
communityeyecare.net