Columbia Honda Review

UPDATE: After writing this review, they contacted me to say that the previous owners of the minivan still had the seat. No one had gone to pick it up from them, but that some one would go get it immediately. So, one month after purchasing the minivan, they dropped the seat off. However, it hadn't even been dusted off. It had debris, cobwebs and even an old spider egg sack on it.

ORIGINAL REVIEW: We've been waiting for a month for the missing seat for the Odyssey we purchased. If I ordered a $5 cheeseburger and it came without the cheese, they would immediately fix the problem. Why is it that after purchasing a far more expensive minivan, it takes a month (or more)? I can't believe that Honda doesn't have access to replacement seats. They tell me they are waiting for another used vehicle to come in that they can take a seat from, but isn't that just robbing Peter to pay Paul?

follow up service on recently purchased certified used vehicle. Fast and efficient and problem solved.

Excellent service center...I called on an older Honda with a recall notice. The appointment was two days later and it was completed promptly.

They absolutely saved the day for me! I blew out a tire on the way from KC to Columbia for the bar exam. I needed a new tire as well as some other little fixes before I could go home again. I made it there late in the day, and I was worried they d have to keep the car overnight, and I d have to spend another night in Columbia that I hadn t planned for. But service advisor Ben was so kind, understanding, and helpful! And technician Terry fixed everything up quickly and beautifully and was even double checking to make sure I was ready to go when I came out to get my car. I made it home in great time after a stressful few days! I wish they were my local Honda dealership! I can t recommend them highly enough!!!!!

I wish I could give 5 stars for the service department and 0 stars for the sales department. I have had nothing but bad experiences with the sales team here. All they care about is how much your monthly payment will be. They try to push you into buying anything they can and it feels very impersonal. On the flip side, the service department does great work and they're very thorough. Like any dealership the service is slow though, so expect to wait a couple hours for even something basic like an oil change.

Great service, friendly employees , clean lot.
They also have some of the best sales men . They won't rob you blind like most auto service centers

We have been very pleased with the service department through the years and agree with the previous comments below. Bill Shelton just helped us purchase a new CRV and we couldn't be happier with the experience and how he went about customizing and tailoring the details to our specific requests!

Super duper good place with honesties and incredible services ;)

Had a good experience with Trunene Smith. Good salesmen and worked with us very well to put us in the right car.

Easy, no pressure used car buying experience! I worked with Chase Anderson at Columbia Honda and had the best time I have ever had at a used car dealership. He showed us the features of the car (the Civic, a model we weren't familiar with) and listened to what we were looking for. Mike in finance was quick and efficient. If you are looking for a friendly car sales professional who truly wants you to be happy with the car you buy, talk to Chase. Excited about our new-to-us car!

Had a wonderful experience. We traded in a 2013 Honda Ridgeline and purchased a new Honda Ridgeline. We love the new truck that has all the bells and whistles. Our salesman, Bill Shelton was both knowledgeable and very pleasant to work with. We felt we got a good deal and will return for future purchases.

Great service and very fair deals. Good people working there.

Ryne Armstrong was by far and away the BEST sales person I have ever worked with. He was so impressive and focused on client care that I drove from Springfield to Columbia to trade cars.

Best car dealership I have used in the 40 plus years of buying vehicles.

This is my first experience purchasing a Honda CR-V!!
Did a lot of research both on the vehicle and the dealership!! I'm very pleased!! Dennis was very helpful and easy to work with!!

Wonderful, prompt service and friendly staff. Couldn't ask for more.

Me and my bf been looking around for car had been turned down from other delearship i saw this place online and decided to come check it out. This is the best car dealership i ever experienced. I highly recommended ! The place is clean n neat, they got drinks n snacks even have place for the kids to play. Its incredible. as you come in the workers are amazing they greet you and make you feel welcome. Our sales person that day was a very nice n sweet lady name MICHELE BENJAMIN. she helped us very well..she listens to your needs and desire she is very understanding and work with you to get exactly what you want. The team behind her were just as helpful and dedicated to help us. MICHELE BENJAMIN, MATT MCMAHON and MIKE SLINKERD i thank YOU ALL 3 FOR the goodness of your heart to HELP US ! you all gone WAY AND BEYOND for your customers. At the end we got our car just what we wanted and we went home very happy and satisfied. To anybody who is looking for a car even with not good credit this people here especialy the one's i mentioned are very determined persistant and dedicated to what they do and will not let you leave unhappy. They are the Best of the BEST.

YOUR BEST,
HAPPY CUSTOMER

I had been looking for a 2018 accord in my hometown of Springfield Missouri. My dealer didn t want to make any deals with me on my trade in so I decided to look elsewhere for business. I looked on autotrader and found a great deal on a used 2018 accord. I submitted an email to the dealership and got a response within 5 minutes. It was a Sunday so I didn t think I would hear back from anybody until Monday so I was very surprised. A salesman by the name of Matt Bourne took time out of his day off to help me with my questions and even find the perfect vehicle for my price range. I really appreciated that a lot. I live in Springfield and have to work Monday thru Friday so I couldn t make it to see him to do the deal until the weekend. His service was so great that he had the car driven to my house which is 3 hours from his dealership to trade our vehicles and complete the deal. I was blown away by that. If you are looking for great service that goes above and beyond go see Matt Bourne at Colombia Honda here in Missouri. I promise you won t be sorry you did.

Great service and sales and maintenance. They were expeditious on time and explained everything in detail period I would highly recommend this dealership to anyone.

Everytime I go for any small thing the people ALWAYS make sure I'm taking care of. Sevice is always informative, sales people are always ready for you to test drive any car and take the time to discuss options without being pushy. For the first time in 30+ years I don't dread going to a car lot or having my vehicle serviced.

This dealer wanted to charge me for leaking power steering fluid and faulty pump when I took it in for inspection. As I haven't noticed any recent leaks whatsoever from my car, I took it to 2 other mechanics for a different issue and asked that they check on the power steering. In both cases, they said there was no problems or leaks at all from the power steering. Nice try, Columbia Honda! I can only imagine how you cheat your car buying patrons.

UPDATE: No attempts have been made by this company to contact me in any way, as they said they would, and the same generic "we will reach out" is also posted on other low reviews. Just another red flag to look out for for these scammers. Buyer beware!

Our service advisor was amazing. He explained everything we needed to know to make an informed decision on a potential purchase for a used car.

The best car buying experience we have had. The entire staff was friendly, accommodating and honest. I highly recommend Columbia Honda.

I'm ONLY GIVING 5 STARS FOR Joshua Larimore because he is a person who cares about his Customers and did another FANTASTIC JOB helping my Mom get a smaller car 2017Honda Accord XL HOWEVER NICK C who's the Finance person shouldn't be working there HE WAS VERY PUSHY AND EXTREMELY RUDE HE GOT MAD CAUSE MY MOM COULDN'T PAY A HIGHER PRICE THAT HE OFFERED I FELT LIKE LOOKING AT HIM AND SAYING YOU PAY IT THEN I'm sorry but when you are working with customers in a dealship conduct yourself in a professional Manner leave your Attitude at home BECAUSE THAT'S A GREAT WAY TO LOOSE A CUSTOMER sorry I speak the TRUTH and My Mom was Mad sincerely Mrs Tina Sanders and My Mom Beverly Stanley Ty

Josh was great to work with, he worked with us to get a great deal. I would recommend Columbia Honda to all my friends and family. I will be bringing my car here for serving.

The service from Trent Custard @ Columbia Honda is unparalleled. I found the Volvo XC70 online from out of state and Trent made the transaction seamless upon my arrival into Columbia. We gave it a quick test drive and then I was off. He is the right amount of professional, the perfect amount of personality and an all around great guy. If you go in ask for Trent, you'll be glad you did!

Got a great deal on a vehicle. Salesperson (Arthur) was honest and didn't use high-pressure tactics. Was very helpful in the selection process and follow up was excellent. Great job and highly recommended!

Excellent Service Department. TJ represents Honda well. My service was completed perfectly and on time as promised.

TJ had our 2013 Buick Enclave fixed within the day. Took the time to make sure the extended warranty covered the system. Look forward to working with him again.

The folks that work here are just AWESOME! They not only know how to work with the cars, but also with the customers who bring them in. They know what I need now and what I don't need to worry about until later in the future, but still make suggestions that are undoubtedly more for the driver's safety compared to other companies who just want more money. If you're looking for a great vehicle and customer-centered service, this is the place to go!

Columbia Honda has always exceeded my expectations with above and beyond customer service. Made purchasing a new vehicle very painless and the service department is top notch!

After being in a bad car accident I set out to buy a brand new car for the first time. My first stop was Columbia Honda. I stopped by to check out a few cars and our salesman Trent greeted us and asked if we had any questions and showed us a few options. Like any customer I told him I was going to shop around and I would let him know. I searched from St. Louis to Jeff city and couldn t find a better deal. I came back the next day to pick my car and give an offer. Trent made it quick and simple and gave me the best deal around on my 2020 civic sport! I couldn t be any happier with the customer service I received and the great deal!! If you re looking for a new car for a great deal don t pass up Columbia Honda!

I have enjoyed working with Doug Walker. He is a true professional as a sales representative for Columbia Honda. You couldn t ask for a nicer person to help you find your next car!

Very nice facility and the employees are always friendly.

Quick and efficient We have two Hondas and as soon as the Hybrids are available, we will probably have three. Can't beat the service

Great experience!! Trent Custard was amazing, Drove 2 hr away just to deal with him Great Guy Honest and upfront!! Would deal with him again in a heart beat!!! Did everything Via text and phone!! Thanks Trent Custard you rock!!!!

I am originally planning to buy a used Honda car. After I have the test-driven, we ended up buying nothing since I felt it is better to get a new one . The salesman seems to be disappointed. But when I tried to contact the salesman the other day. He was ignoring me. I sent him messages and manager an email & never got a response. This is probably the worst purchase experience I have ever had. I would rather choose another dealer.

Updated- I changed my score since their manager has taken care of my case and resign a salesman Matt to me. Matt is polite, nice and knows the car well. I am happy about what I got- a brand new Honda CRV. I am glad that they have taken their reviewers comments seriously.

Once I started looking for my personalized CRV I was hitting roadblocks locally in South Dakota. James Lynch was truly an expert at Columbia Honda adding his personal touch all within my budget. Very professional from start to his continued follow up!;) I would highly recommend anyone in search of a Honda to visit with James! Easiest purchase I have ever made!
Spencer

I went in for an oil change which took longer than usual and the staff went out of their way to get my car done and even have me a discount because it took longer than it was supposed to. I'll definitely be back!

I always get quick service. They are great in diagnosing a problem. Ask for TJ as he is the best.

Parts (Randy) and service (sorry don t know names) really came through for me when I lost my locking lug tool! Thanks so much! I WILL be buying another car from Columbia Honda!!

TJ and the rest of the Honda service crew are always outstanding. They are always able to schedule an appointment when convenient and get the work done quickly, correctly, and affordably. Even though I work at a different car dealership I still bring my Accord to TJ for service.

We just wanted to pay cash for a truck. There finance dept. And middle management at borderline fraud.

Great service, helped me fond exactly what o wanted and made the process easy.

They're very professional and they did a great job making the process as painless as possible. Before I went to Honda, I went to 3 other dealerships and at the first one the salesman tried to sell me a more expensive car than we discussed, at the second one the salesman and Finance Mgr. continuously tried to get me to buy a model I had no interest in at all, and the third dealership tried to rush me through the entire process to where I felt like an inconvenience to them and they were nice enough to add a few thousand on to the previously agreed upon amount.
Matt and Ryan at Columbia Honda actually payed attention to everything I said, answered all my questions, didn't rush me at all which made for an enjoyable experience. Columbia Honda has a lot of great reviews for a reason

Sales staff were very attentive to find vehicle to fit my needs and tastes. Finance Director crafted finance package to make purchase affordable and attractive. Overall a very positive buying experience, and I expect the service department will also be responsive and client-focused. Definitely will be recommending Columbia Honda to others!

I will definitely recommend Ryan Ewing and Columbia honda! I'm 18 and pay for everything on my own and they worked with me to get the best price possible. The service was so amazing and even after we were done talking with Ryan he still came up to me and talked and made sure everything was good. I'm a very satisfied customer. I love Columbia honda!!

The gentleman who assisted me was the kindest attendant I have dealt with yet. He listened to me and acted as if he really cared.
Thank you for making my experience phenominal.

We had a very knowledgable and thorough salesman who worked hard to take our needs into consideration.

Had a great experience here. Matt Bourne helped get into something in my price range that met my requirements. Good atmosphere, good attitudes, and great help!

I LOVED my service at Honda!!!! I bought a Honda from another small used car dealer and it has been a nightmare to own. In the shop every other month (the shop I was using kept messing up, thus the many visits). Anyways, it was in bad shape by the time I brought it to Honda and they fixed it and were in constant communication with me and were honest and helpful and amazing! Best service I have gotten with this van!! They did everything in there power to make stuff right. I dealt mostly with TJ, but the whole staff was very nice every time I was in there! I was very pleased and happy with my service and they got my car fixed! Yay!

Andrew at Columbia Honda is the absolute best, he has went above and beyond to help me with my car and getting the best service for it. Thank you to Andrew and the hard working technicians at Honda.

Nick and Mike were very friendly and easy to work with. They were able to lower my payment and I got a new van. Highly recommended!

Great place, did the Minor recalls while we were there

Michelle and the others in the service department made sure everything went well. Great customer service!

Excellent Customer Service and Automotive Service. Explained what was found and my options. I will continue to bring my Acura here.

I Was pleased with the customer service that I received in the service department and also while I was there I spoke with the salesman by the name of Arthur. Just in the short amount of time that we spoke I would definitely refer him to any of my friends or family for their car buying experience, seems like a really good guy to work with.

Trent was the real MVP! He was so helpful as my friend and I found her a new car. No salesman trickery here; Trent listened to what we were looking for and showed us only vehicles in stock that fit those criteria. Our experience was so much better than expected. Also, Trent takes it pretty easy on the eyes. ;)

I believe Columbia Honda has the best service department around. T.J. is top notch. Always polite, friendly & on top of his job. I will always take my vehicle to be serviced at this dealership & I will be buying my next vehicle from here as well because of the exceptional service we receive.

While on a weekend trip I had to stop at Fletcher Honda because my Accord was not running correctly. Amanda in Service was very helpful and helped diagnose the problem very quickly. Unfortunately, the issue was a recall and was a 2 day fix. Since I was on a trip, I rented a car and planned to pick my Accord on Sunday on my way back through town. On Sunday, the mechanic Doug Jennings texted me letting him know that he was nearly finished with the car and it would be ready for me that afternoon. I was shocked to learn that Doug was working on a Sunday morning to get my car fixed. He stated that he loved his job and loves to help people. I am still truly amazed. I wish I lived closer to Columbia so I could get my regular service done there. Nobody likes to deal with an unplanned breakdown, but they made a good experience out of a bad situation.

My husband and I bought a new Pilot from Columbia Honda over the weekend. Trent Custard was very knowledgeable with the model and was extremely patient while we were deliberating over our choices. All the dealership employees were attentive and helpful with customers. We are so pleased with our purchase and the assistance provided to us by the dealership.

I have to say that Cory Bonner was awesome he helped me find the perfect truck and always takes good care of our family. I will always buy from him . Thankyou

Bought a car myself for the first time, and felt really at ease! No pressure from salesmen, managers or finance to get something I couldn't afford! Being a used car, I was concerned what condition it might be in, but after regular maintenance and some TLC from the detail guys, I got a sparkling, like new Ford! Loved working with them and will certainly return in the future!

This review is for the service dept. Although I did not purchase my car from Fletcher as I was living back East. I have had several occasions that I have had to use the service dept. I have been treated courteously and fairly every time. They have always acted professionally and have gone out of their way to make sure I am take care of.

Trent was awesome to work with....very honest, trustworthy and I will buy my next vehicle with Trent. 5 star service!!!

The customer service in the service department is excellent!!!!
However, sales, not so much. I have been standing on their show room floor looking around at cars for about 15 minutes and not one person has even asked to help me, despite several salespeople hurriedly rushing by me. They are not busy! I'm having my Accord serviced here today and it has high miles.....it won't last forever. I initially thought that I would purchase my new car here. But after today....Did I mention that I am a "prime" customer? I could walk out of here with a car in about 20 minutes. But much like they are treating me right now.....not so much. Just left my name and number for the Sales Manager. Let's see if he calls. ********UPDATE************************
Just spoke with the General Manager before I even got out the door with my repair. He aplologized for the lack of sales attention and answered all of my questions. NOW, I feel like I've received the Honda customer service to which I'm accustomed. I can change my rating to a "4 Star".

Took my FIT in for a recall notice (free service, right?), the technician asked if I'd like them to look everything over. Sure, it's been making a strange sound. On pickup I was charged $50 for the once over that was offered without a price attached, that is complimentary everywhere else I get my car serviced. Fingers crossed for no more recalls--I'll never go back

Michelle in the Service Department was super nice and attentive to all of my needs. She wanted to make sure I got the best service possible. Columbia Honda always provides top-notch service, and the service personnel are always careful to look for possible issues in addition to the scheduled warranty service.

We had a very good, easy experience at Columbia Honda. We were referred to salesman, Matt Bourne, who turned out to be an excellent choice. He was very laid back and non-agressive. Buying a new car and settling on the price, etc. can be stressful but Matt made it very easy.

Ralph Hensley helped make my first car purchase so much easier than I expected!! He is very personable and he is great at helping you find your dream car. He is great at communicating and he truly makes you feel like you matter! I was very anxious when I first came into the dealership, but my anxiety was completely eased as he walked me through the entire process of purchasing my car! I highly recommend him and Columbia Honda!

We had a great experience buying a new CR-V from Columbia Honda! They treated us so well and worked with us until we got exactly what we wanted! Thank you so much to Obatta and the whole Columbia Honda team! We will definitely be recommending to our friends and family.

Today I attempted to purchase a car from David Stringer at Columbia Honda. I felt both saddened and alarmed by my experience. I was accused of engaging in illegal activity. This accusation alone should have been enough. I also felt that he was making assumptions that he would not have made had I been co-signing on the loan with a person of similar racial or ethnic background. I have co-signed on car loans before and NEVER felt that what I was doing was in some way inappropriate. As a woman attempting to navigate a typically stress-inducing male dominated experience, I know for certain that my business will not extend to Columbia Honda in the future.

Like a previous reviewer, my 2001 Accord was purchased new from Albert Buick Honda on Rangeline. After all these years and 175,000+ miles, it keeps going just like the energizer bunny. I attribute this to the quality product Honda makes but also the quality service department. John Willis helped me with a major dilemma many years ago. I still remember the customer service he provided then. He still runs the service department with a team that provides a ten star performance on every visit. My service tech is TJ and he is awesome. You will receive a truly honest assessment on the needed repairs and the estimate for the repair.

I love honda and the honda family...Tj always goes above and beyound for his customers Honda is amazing and always gets a high review from me..I highly reccomend honda :)

Excellent experience working with Michelle Benjamin. Very happy with the car I purchased.

This was our second purchase at Columbia Honda. Jermaine is the person my whole family goes to for cars. They are really nice there and he's always willing to work around my schedule. They have a play place for the kids as well which makes servicing your vehicle a lot easier.

I just wanted to take a minute and give a super great shout out to Ralph Hensley (Salesman) and Travis (Finance) for the excellent customer service I received with purchasing my Accord. Ralph and Travis went above and beyond in making my purchase a great one. Honesty and integrity goes a long way when dealing with customers, and if you want to be treated right, go see Ralph for all your vehicle needs!!!

I've been to several different Honda dealerships across the country and they've all been pretty good, but this place really blew me away. My family has owned Hondas for many years and this was the best car buying experience I've ever had hands down. I also took my other Honda in to get serviced shortly after and the service team is just incredible. So knowledgeable and they fixed something that another dealership couldn't. Everyone at Columbia Honda was extremely nice and professional and really went out of their way for anything we needed. I would buy from here again without question. Ask for Cory who is an awesome salesman that hooked us up with a great deal and went above and beyond.

Great experience, I love my car! Obada Mustafa was very helpful and professional, I would recommend him to anybody.

Great customer service and very accommodating!
Love this dealership!

Not a pleasant or professional experience. Drove over 2 hours to see a car only to be told that another customer is offering full asking price. When I scheduled my appointment the day before salesman knew this but didn't have the courtesy to call me before I drove all the way there to seeif I was still interested.

I had an oil change and other preventative maintenance yesterday morning on my 2017 Honda CRV. This is the 2nd time that I have had this done since purchasing. I am always impressed as to how nice and professional T.J. Mitchell is. He explained everything to me and was very kind. I could not have ask for a better experience. Thanks again T.J - you are awesome!

Great Place!
Upfront with everything and no pricing games like other dealerships like to play.

Took folks car for recall work. Quick work. Nice waiting area. Friendly

I live in Minnesota, but found the exact slightly used Acura that I was searching for online at Columbia Honda. The salesperson, Ron Tooley, did an excellent job of walking me through how the purchase process would work for an out of state buyer. Columbia Honda was able to deliver the Acura to my house in Minnesota and drive away with my Trade-In vehicle. The Acura was exactly as shown and described in the pictures and videos and I'm incredibly happy with the car. I can't believe how easy and simple the process was. I would highly recommend Ron Tooley and Columbia Honda to any local or out of state car buyers.

I bought a replacement part here. It's a beautiful store, but I've never bought a new car. They have a nice array of drinks and snacks.

What a perfectly smooth transaction this was at Columbia Honda w David Stringer! Couldn t have asked for anything better! No dickering (which I do not like doing anyway!) David set everything up and had the 2017 Honda Fit in our driveway (Joplin, Mo + free delivery!) exactly 24 hours from when we started this purchase!
All of this was done via phone thank you David and Columbia Honda!

The service was great. They have great customer service and always go the extra mile.

I am a very thorough person. I don't make any big purchase without doing a ton of research. With that in mind, I expected to spend an entire weekend going to different dealerships, checking out their cars, and haggling over price. Turns out, I only needed to go to one. I went to Columbia Honda first and I left several hours later with a new vehicle.
The sales lady (Michele) was very pleasant to work with. She answered all of my questions and allowed me plenty of space and time to make up my mind. She wasn't breathing down my throat and pressuring me to do anything. I told her what I wanted and she didn't try to push my budget or anything.
Honestly, it was just a great experience. They got me the car that I wanted at a great price and without making it a painful experience.

Slight complaint: their finance office rain numerous hard inquiries on my credit. Please do soft inquiries.

Nevertheless, I highly recommend checking out Columbia Honda and seeing if they can get you hooked up.

This was my first experience with Columbia Honda. I went to look into buying a car and they had the best inventory on hand compared to other dealers. Marcus was extremely knowledgeable and answered all my questions patiently and made sure I was familiar with all the Passport has to offer. I highly recommend this dealership. I wouldn't hesitate to buy here again. First rate shopping experience!