Worst experience. We re currently trying to get our countertops installed for the second time. First time they didn t have the sink we ordered and paid for ready. And the second install date, they didn t show up. We even left a message for the owner nikos papadopoulos and he didn t return our call. STAY AWAY!!!!
Colonial Marble installers did a fabulous job of installing granite counter tops throughout our kitchen and in our two bathrooms. We also had a travertine stone back splash installed around the kitchen done in the pattern I requested. My rooms look great. They had tons of choices at the store to look at and choice from.. I felt their prices were reasonable too for what we had done. From purchase to installation the job was completed in a reasonable time. I would recommend Colonial Marble for counter tops and back splashes. Thank you Colonial Marble for a great experience!
We got our kitchen done in quartz counters with waterfall and backsplash.
-1st time they brought the countertops with incorrect measures. It was too long
- 2nd time they cut it half and inch too short! And instead of fixing it they forced fitted it...by cutting into the sides of the waterfall.
- the result - waterfall now has a cut groove in it and our drawers hit the side of the waterfall when closing.
- HAVE CALLED THEM MULTIPLE TIMES LEFT MESSAGES AND NO RESPONSE. IF WE GET THROUGH TO SOMEONE THEY ASSURE SOMEONE WILL CALL BACK BUT THEN NOTHING.
- TERRIBLE SERVICE FOR SUCH AN EXPENSIVE PRODUCT.
I strongly recommend using ANY OTHER company besides Colonial. The customer service has been absolutely horrendous. They have a great selection which is the only reason that they could possibly stay in business. When I ordered my stone I was told it would be ready 7-10 days after the template. The day after the template was done I called to see when I should expect it to be ready. I was told the first delivery date was 4 weeks out but if I wanted to pick it up myself it should be ready earlier and to call back next week to check. When I called to check on the pickup date I was told it was still 4 weeks out and that there was no record of it being changed to a pickup order. I was told at that point the earliest it would be ready was 10 days from today. When I called the morning it was supposed to be ready to check when I could pick it up it took two hours and several additional calls to get answer. I then went to pick it up and got home to realize half my order was missing. I immediately called the showroom back and was told they would call me in 20 minutes to let me know if it was ready. 2 more hours and several more calls later all I've been told is that they don't know where the other half of my order is. Meanwhile I have a contractor who has been scheduled for two weeks coming in the morning to install it and template for glass thst will now have to be rescheduled.
Do not use Colonial if you have any other possible options.
I never received such bad service from any company during a project. Customer service was terrible. They sent the wrong size stone pieces 3 different times. After the first time they gave me the wrong size, they asked if my contractor could take the measurements because the project was at a standstill. I expressed my concern that if my contractor gave the wrong measurements, what would happen then. I was assured it would not be an issue because they weren t able to get back to my house to template and my contractor would just be helping them. My contractor did a template and they did not cut to the size he specified. Then I was told it was his fault. I let them know they said they would not try and hold my contractor liable if the pieces did not come back correctly. When I told them this, the rep said well we went down this rabbit hole together . I asked to speak with the manager and was told you can, but she will only tell you the same thing I am telling you but she s not available to speak at the moment . They came and measured a second time, the pieces came and my shower bench an saddle were still not right. My contractor had to end up cutting the bench to fit and adding more grout due to the saddle being to small. I was done with them at this point. Lastly, during one visit from their technicians, my wife asked that they wear something on their shoes prior to going into my bedroom. This was when they were walking up my stairs. They looked at my wife and said it s to late now . If I were there they would have been thrown out. I worked with 3 granite companies during this project and only had issues with Colonial. What a terrible experience. FYI I ve never wrote a bad review for anyone.
I DO NOT RECOMMEND COLONIAL MARBLE AND GRANITE. They have a great selection and we found a gorgeous quartzite. The sales person was attentive and helpful. He gave us the date for the measurement. I called to confirm two days before that date and they had no record of it. The installation was horrible and they had to take back stone to re-cut again. The 2nd attempt at installation went better, but we re not happy with seam in island and cut around sink. I expected better craftsmanship when spending $7,300. I wish we had went to another store.
I visited Colonial for granite counter tops. The staff was friendly and helpful. They have a huge selection. The prices seemed high to me with granite up to 150$ a sq ft. If you're looking for high end and price isn't a concern then check this place out. I am still looking so I cannot speak for their work, yet.
I have the pleasure pf working with Alex Pavilidis to help remodel my kitchen. This is the first time that I have done something like this and I have been overwhelmed at times, but Alex calms the storm every time and has always been available to help me. It has been a very pleasant experience working with Alex..Thank You...
Was a great experience buying tile and countertop for our bathroom remodel. Our sales rep was extremely helpful, knowledgeable and no-pressure at all. We ended up getting a beautiful grouping of wall, floor and countertop in under 2 hours. The price was great too!
If I could give this place a negative star I would! Do yourself a favor and RUN away from dealing with Colonial Marble and Granite!!! After purchasing an entire house full of countertops from them and paying 50% I have been put through such a stressful experience - one that I would not wish upon my worst enemy. The sales staff is wonderful but then you are handed over to a service department who does not care in the least about your time, construction deadlines, or the quality of the product.
I was told my countertops would be arriving on Monday April 5th- confirmed with a phone call the Saturday prior. I waited at the home from 8-12 until I finally called at 12:15 after my given window expired. I was given the run around and transferred here and there. "That's funny, you were the first stop on the route today...." I was told 2x before then transferred to someone else who rudely told me that I was on Wednesday's route. I was again told that I was first stop and waiting again from 7:45 am until I finally reached someone at 10:30 am and was told "no you are on afternoon route!"
Finally the drivers arrived and were missing an entire room of countertops and one countertop was chipped and had to be taken back. I was told from Service that the replacements would be arriving the following Monday and NO ONE showed up. They finally showed up on the 19th and still did not have the room I was missing. The issues have continued since....
It is now May 6th and I am still waiting for my issues to be resolved. My countertops are still not finished and no one will return my emails or phone calls. The amount of time and money wasted and the level of stress this has caused me has been extremely agonizing.
NO ONE SHOULD EVER BE TREATED THIS WAY. I just want my countertops to be delivered and installed so I can move into my new home.
linkedin.com