I never received such bad service from any company...

I never received such bad service from any company during a project. Customer service was terrible. They sent the wrong size stone pieces 3 different times. After the first time they gave me the wrong size, they asked if my contractor could take the measurements because the project was at a standstill. I expressed my concern that if my contractor gave the wrong measurements, what would happen then. I was assured it would not be an issue because they weren t able to get back to my house to template and my contractor would just be helping them. My contractor did a template and they did not cut to the size he specified. Then I was told it was his fault. I let them know they said they would not try and hold my contractor liable if the pieces did not come back correctly. When I told them this, the rep said well we went down this rabbit hole together . I asked to speak with the manager and was told you can, but she will only tell you the same thing I am telling you but she s not available to speak at the moment . They came and measured a second time, the pieces came and my shower bench an saddle were still not right. My contractor had to end up cutting the bench to fit and adding more grout due to the saddle being to small. I was done with them at this point. Lastly, during one visit from their technicians, my wife asked that they wear something on their shoes prior to going into my bedroom. This was when they were walking up my stairs. They looked at my wife and said it s to late now . If I were there they would have been thrown out. I worked with 3 granite companies during this project and only had issues with Colonial. What a terrible experience. FYI I ve never wrote a bad review for anyone.