Cole Chevrolet Review

Just left with the 2021 Chevy Trailblazer. If you want an Honest, straightforward, no BS salesman with Integrity Justin Romrell is % your guy. Its the only reason we shop at Coles so along as he is there we will be supporting them. Its peace of mind knowing that he will work to get the best deal for your money. Thank you Justin and I couldn't be happier with my new vehicle.

Took my 2003 Yukon Denali in for service. Needed to replace mode door actuator for air conditioning and new brake pads. I was without my vehicle for 3 days for what should have never taken more than 1. They failed to call me after they diagnosed the problem, instead, wating for me to stop by and check on it. They did manage to finish the job and as a bonus, lost 3 of my valve caps on my wheels with their complimentary multi point inspection. Can't wait to find out if Hirning GMC will do better next time I need service.

I love Cole Chevrolet Inc I can bring my vehicle that I purchased there in anytime and they will wash it for free check the air in my tires check my brakes and rotate my tires at no cost to me

Kenneth was awesome very personable and helpful. Great customer service!

I did a lot of my research into what truck to buy online. I emailed several dealerships and I can honestly say that Cole Chevrolet was by far the most responsive. They always responded to my texts and emails quickly and provided the information that I was seeking. I never felt like they were "hiding" anything. My company has bought our last 3 trucks here and have really come to enjoy the buying experience. Melissa, Dylan, Jeremy, Kevin, and Jim all helped make my buying experience enjoyable.

Joe was right on top of it. He followed up but wasn't annoying like most salesmen. He also got us a better rate on our loan. Definitely go back to them in the future. Thanks you guys!

My husband and I decided to trade our Buick La Crosse in on something with more room for our growing boys. My husband had called Justin Romrell a couple weeks before and let him know what we would be looking for, and when I decided it was time Justin had several choices for us. It was great working with Justin again. I am very happy with my choice and more importantly my boys are very happy they have there own row of seats. Thank you Justin Romerell.

All I can say is Excellent Service! Service department and Diesel Mechanic were extremely helpful and took care of us in every aspect. We were on a road trip from Utah and shortly after reaching Idaho we had to make an emergency stop short of Pocatello. We tried calling a few local garages but could not find one that would work us in NOW. On the advice from a local tow company we tried Cole's and they were extremely helpful and worked us in as soon as we could get our truck there. Once there they got us in a bay within 10 min and started digging into our issue. The service manager (Darrel) was great, he worked with our previous garage to understand what work had been done and even coordinated our options with our third party warranty company. As you can imagine we had to stay in their lobby a while and they gave us updates every 30-40 min. They offered free rental loaner to get some dinner. I was very impressed with the friendly attitude of the entire staff. I do not live in Idaho but I will consider driving there for my next purchase. -bg

I can say 3 important things. RAY is top notch and changed my opinion to positive for your dealership. Your GM was inattentive, unfriendly and quite frankly seemed as though he was trying to avoid me. NOT impressed. Your gm accessories are grossly overpriced and should not be cheaper to buy on the Internet than your gm dealership. That I will shout out to the world to those few people that don't do their own research. Other than that.... time management was lacking. That is by far the most time I have every spent buying a vehicle.

I have been working with Kenneth Ashcraft for months trying to find the EXACT truck I wanted, which wasn't easy because I was extremely picky, as well as being two states away. We finally decided to just custom order one since what I wanted was hard to find. Kenneth worked with me back and forth getting the finest details and making sure everything was perfect. Throughout the wait time he updated me regularly and was awesome. Jim II was great as well when it came time to finalize the financing. Amazing experience from start to pickup date. Can't say enough good things about Cole Chevrolet.

Kenneth was amazing to work with. Easy buying experience! He was very truthful about every question I had and made the process quick and easy. Very impressed!

Quick oil change and my car was washed and vacuumed. No pressure to do extra stuff, so when the do suggest things, I trust its actually needed. Awesome reps too!!

My car needed body work after an accident. Hap Fettis was amazing to work with. He was thorough, and an excellent communicator. The shop also did amazing work, The car looks brand new.

Helpful but not to helpgul. Guys down at auto zone were more we are the brand. Brand Ambassadors. Actually did more work diagnosing my Silverado issue and recommended Cole Chevrolet. In which was helpful but didn't go out of way to find a better solution than going to U pull

They are mostly really sweet and do a really good job. They one guy Carlos could have better customer service skills, but there is one in every place

I went in today to have the body module on my Colorado programmed, jayson was my technician.
We hit a couple bumps (my trucks fault) jayson took care of them without missing a beat.
From one technician to another, Thank You Jayson!!
He is an asset to Cole, very professional!
He really knows his stuff, and deserves to be recognized as such!
Give this man a raise! A Bonus!! Something! :)

Staff were professional and friendly and service was done in a timely manner.

Had my truck in for body work after a deer hit my truck they did fantastic work. Been taking it back for other mechanical issues as well. If there is something wrong that is covered under warranty, I never have to worry as it is always just "taken care of". Recently there was some concerns over a warranty related problem and Joe, the service manager, got on the phone and got his reps to look into it. Again, it was "taken care of". I am very grateful for Joe's hard work and wonderful customer service. Thank you Joe!

Had a fantastic experience buying my vehicle from Cole Chevrolet. Justin Romriel is great to work with. It was a one-stop shop for all of my questions (I seriously did not go anywhere else) and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Justin if you're in the market for a new or slightly used vehicle.

Friendly, professional and kept me informed answered all questions

Let me start off by saying that our sales person, Melissa was fantastic. She was professional, kind, knowledgeable and did everything she could to make sure we were happy with our purchase. She's the one who made our experience at Cole's a good one. I will say that their body shop cut a real corner with fixing the trim above our wheel well. But once we told them we were unhappy with it they sent us to a great place to get it fixed, on their dime.These folks are really willing to do anything to make sure you're happy with your purchase. It's the best car buying experience we've had even with the little hiccup from the body work. If you're in Pocatello, go see Melissa!

I am grateful for the kindness and professionalism that Cole Chevrolets staff has shown throughout every visit.

Justin is the best salesperson I've ever dealt with. Very professional, helpful in terms of getting us into a vehicle which we can afford, and he is not salesy like most car dealers are. Highly recommend

Process went very smooth and customer service was great! Thanks

I had a fantastic experience with Cole Chevrolet. Jeremy Williams is great to work with. I have been car shopping all over town and the sailsmen always come across as pushy and are rude when I want to continue looking. NOT AT COLE! I felt like I was among friends who genuinely wanted to help me out.

Horrible place to get a new vehicle, was in there today and the staff is just meseriable, they didn't greet me or even speak, they we not even trying to sell me a vehicle, for gods sake that's you're job , if you're that meseriable there working why bother coming to work

very understanding and professional and know their job willing to help communicate

Worst automotive repair experience I have ever had! They didn't fix they issue, they were slow, not helpful, dismissive, condescending, and overpriced.

Took in a 2006 chevy cobalt to fix warped rotors. $150 and some supposedly resurfaced rotors later, the problem still persists. I take it in a second time approximately two weeks later with the exact same issue. They condescendingly dismiss my concerns that it was not properly done and tell me I must not be driving it correctly (note: I have been driving for ten years and have lived in the same location that whole time). I pay another $200 (no discount) and have them replaced. Shortly after the same problems start again! I take it in a third time and insist that a employee drive it so they can do a more thorough inspection. I set up an appointment at 9.00 in the morning. I come back at 5.30 and they haven't even got it looked at yet!
Never going back!

If you are looking for a new/used car justin is your guy! He goes above and beyond to get you what your looking for. He has helped my wife and I twice getting her the vehicle she wanted, both times dealing with him were nothing short of being amazing! I won t deal with anyone but him! He will always gets my sale!

The truck we bought is amazing and has been fantastic. Omar our salesman was great too, helped give us more for our trade-in. But the man who does the paperwork was unhelpful. He ended up charging us 500$ more than what he needed. So we had to go back. Then a few hours later he forgot he needed more things from us again.

Staff and our sales person were very friendly, but they charged above blue book pricing got a used vehicle, and when I mentioned that a strut needed to obviously be checked out, they said they would look at it and then didn't. As we drove our new used car, we found more and more things we've had to fix along the way that you'd never notice until you've driven the vehicle for a few weeks. Apparently, I was a sucker who bought it...

Bought 2 vehicles so far from Coles. They do what they say and are very polite without the typical pushy salesman.

Daryl Griffey is the only reason I keep going back. He always takes care of me, making sure my car is fixed, and at the best price.

Excellent, clear communication. Very little hassle. Honest service. Thanks Cole!

Go to Cole s for your next automobile purchase!! You won t regret it . I had so much fun buying a car here! When I was looking for a car, I pulled into this dealership knowing that they had some nice cars in my price range. And then I saw some more, and then the salesman helping me found others for me to come back and drive later in the week! Very attentive team at Cole s, where they can do everything from maintenance & tires & mechanical work to washing & detailing. I knew after one trip there that I wanted to buy my vehicle from them because I felt like I could get a super reliable car at a fair price. And... they made it fun and easy!

Jeremy is a great salesman. When i need to buy another car I will buy from him.

I expected my car to be washed, it wasn't. Usually I get a car wash. Have You changed
this procedure?

Also I had service job in March, at that time, I was told my battery was bad.
I replaced it that same month and at this last service the technician reported the
battery was bad. I would like to know how the batteries are tested and what is checked
when reporting a bad battery....

I bought the 2017 Malibu in November of 2017, during the sale I noticed the carpet was coming out by the passenger door. I notified them about it they said they would fix it however after the sale it keeps happening every time you get in or out of the car. However was not on the closing documents so I didn't say anything. Then in February after taking to the car wash the soap and water was coming in to the car and in the headliner. I called Cole they since it was a high pressure car wash that just happens and was very rude so I took the car to J&J. When they look at the car and they said who did you back windshield I said it was a new car and I have never replaced the windshield and they said it has broken glass in the back windshield and the seal has never been set up and would fail in a rollover. As a result of that and a faulty high lamp that is why my car has been leaking any water and because there was mold and soap in my headliner its needs to be replaced. So I called Cole again and they said them or gm never replaced the back windshield so must have been the previous owner but I bought it new. So they either replaced the back windshield or sold me a used car as new and the manager said he would call me back but they need the car so brought them the car around noon. Then he called me around 2 and said they are covering the damages they just need the car when it was already there. They said later to get the car that day and got yelled at for not have the break light when it was in the backseat. As well I have a plastic cover over the back windshield for over a week and cannot see anything with radio silence from Cole. Glad they are covering the cost but no contact and not being able to see out of my back windshield for about 10 days makes me regret my decision to buy a car from them.

The Salesman, Ken, was GREAT!!!!. The vehicle was exactly what we were looking for and the attention from the staff was second to none.

Took care my vehicle maintenance needs . 1st oil change on new Silverado.

Service on my silverado truck was great! Service people treated me very well and did the job on time and under what I expected. will go back. Good job.

Jeremy Williams was fantastic to work with! He went the extra mile to make a great deal on our new truck! He took car of us after the sale and made sure all of the accessories were installed to our liking. Thanks again Jeremy!

They took care of everything. Carlos made the experience painless, the service department is great.

I have say I was disappointed at first but after explaining my ordeal with the suv I bought from them and it's issues they gave it their all to make me a Happy customer thank you Joe and your service team for all your hard work

Had to drop cat off on sunday it was fixed early the next morning. Great job friendly people

Cole Chevrolet has amazing prices, friendly and fun staff to work with, and beautiful vehicles!!! I loved it so much here I joined the team! Join the Cole Chevrolet family! #LiveGreat!

Jeremy was great with helping us get a more roomier vehicle and get me the color I wanted and for such a great deal. He has no idea what this means to me and my family

It was the best experience I ever had in any dealership. I plan doing all my auto business there

The negative: They LOW-balled me on my 2011 HONDA Odyssey trade-in. They had their reasons. Some were valid, some I felt weren't. But that is to be expected anywhere.

The positive: I felt their staff was SUPER helpful. They all approached us (after we were into the process) making sure we were comfortable. We dealt with Kenneth first. He was honest, very approachable, and a -let the buyer make their own decision- kind of salesman. We then dealt with Mario. He was good to. He ended up meeting me in the middle of what I wanted and what they wanted to give me out of my trade. He was a hand-shake deal guy.

Overall it was a good car-buying experience.

5-star service at the Service Center. Carlos was professional and friendly. I will definitely bring my vehicle there every time.

I needed to trade in my smaller SUV for an SUV with a third row for my growing family, these guys were awesome. Jeremy was my salesman. He put me in a few different makes and models to help me decide on the right car. He was very knowledgeable and informative, but not too pushy which I appreciated. Mario, the manager, took time to come introduce himself. He spent time getting to know me and my son. They gave me an awesome deal on the perfect car for me. Then I worked with Jim on the paperwork and putting the right warranty package together. The whole staff was awesome! Highly Recommend.

Great and friendly people who actually want to help you. Every car dealership in Pocatello turned us down due to bad credits or didn't even bother to help us. But the people at Cole Chevrolet not only helped us find a good lender a good car, and scored a good payment plan to meet our budget, but they explained how everything works, from warranties to understanding our lenders and more. We are truly greatful to have come across Cole Chevrolet and the awesome people that works there. Highly recommend you stop by Cole Chevrolet, they will help and they won't sell you crappy cars just so they can get their money.

The guys where prompt got the car in and out fast for us and the price was what we where told. No hassle just good friendly service

Very good customer service, very nice people they helped me find what I was looking for..

These guys are amazing!! Two weeks before our baby is due, and they helped us to find a better car for our growing family. They were quick and efficient, while still being considerate and not at all pushy. Everyone was so kind and helpful through the whole experience. We will definitely be coming back to Cole Chevrolet!

This is our second Chevrolet truck we ve purchased from Cole Chevrolet and are, once again, very satisfied with our whole experience. Our salesman, Justin Romriell, demonstates above and beyond customer service. He worked with us until he was absolutely sure we had the best possible deal he could offer and made all the paperwork process nice, easy and time-saving. I highly recommend Cole Chevrolet and will be back again!

Traveling and our truck was losing battery power every day. Dropped it off the night before, had an answer by 9:15 am, warranty covers the issue. Very professional Service Team!

Kenneth was awesome to work with! Everything went very smooth.

This was a brutal winter in East Idaho and all of the body shops were swamped with fender bender repairs. Loren kept me informed and called as soon as they could get my pickup in. The work was done in a professional manner and in the time frame promised. Hats off to Cole Chev!"|"

Fast and friendly service. They even washed my car.

Well after going through the test drives and everything pick the car I want to trade my baby in for because I need something bigger. Get working on a deal, when I was presented with a pre sale purchase paper that detailed most of the fees and charges and final sale price, when I started going through asking what each specific fee was, I came upon one that I didn t feel I needed to pay for (Theft protection) and instead of remaining calm and still negotiate my deal my salesman told me that I didn t have to pay the fee and I don t need to buy a car from them either. I felt it was very very rude, and over a small fee $185 that could easily be taken off if he really wanted to make a sale on a brand new car. It appeared that he was upset because I knew what the fee included and didn t want it and that I even questioned it to begin with. Still hoping that another salesman can rectify the situation if not I will in fact take me and my family s business elsewhere to a place with better customer service skills. My salesman was Kenneth Ashcroft

Excellent service and responsiveness! The staff provided options and ideas. They stayed late and were very patient as we explored many options. They are great.

We had such a great experience! They were very quick and efficient, and very friendly! We had Kenneth and he took very good care of us and gave us awesome deals!

I've been going to Cole Chevrolet for a couple years for maintenance on my Saturn. The service I've gotten there has always been excellent! Keep it up, guys!

I get FREE oil changes on my car right now so I go there. However I did get charged for a free oil change when I had my snow tires swapped out some time ago. I was on my way home when I realized this. Was not happy. Had to go back to get it fixed. Then when my free oil changes recently expired, they did not tell me and charged me for the oil change. Would have been nice to know this piece of information beforehand. I would have gone to my regular mechanic! He is cheaper and just as good.

DYLON ORGILL, you are THE MAN!!!!

Went in for a trade appraisal for a car that I had seen on their website and Dylon showed me the car I was interested in... But after seeing the car I was interested in he then gave me a lil peak at what he thought I might like just a liiiiiiiittle bit more... The peak he gave me got me kiiiinda interested, but THE MAN got the car he was wanting to show, pulled it up to the front, showed me all the features and little details of this dream car. Dude got me sitting in and driving around in the car, the car I have now fallen for. Dylon went far above and far beyond for me, he worked hard and did what he could and got me in my dream car ( my trade in was a 2004 Ford Focus Zx5 Hatchback)(the car I wanted was a 2013 Ford Fiesta hatchback)( The car I fell in love with and ended up buying was a 2018 Ford Fiesta Hatchback)

I highly recommend Dylon Orgill to anyone in need of a new or used car. He is the most kind-hearted person and without a doubt an extremely helpful person if it were not for him and Tod I'd be strolling in my trash heap of a car.

Once again and many times over Thank You Tod and especially to you Dylon for everything.

Ray, Mario, and Cristian are great! They worked with us, got us a great deal, and did whatever they could to help us in the process! Fantastic! Absolutely recommend!

It's a good place to do business, the salesman are nice, they weren't pushy and I felt like they were pretty transparent about everything. Overall I'm happy with both of my purchases from them. I also really like the service department, they've treated me well over the years.

Well after going through the test drives and everything pick the car I want to trade my baby in for because I need something bigger. Get working on a deal, when I was presented with a pre sale purchase paper that detailed most of the fees and charges and final sale price, when I started going through asking what each specific fee was, I came upon one that I didn t feel I needed to pay for (Theft protection) and instead of remaining calm and still negotiate my deal my salesman told me that I didn t have to pay the fee and I don t need to buy a car from them either. I felt it was very very rude, and over a small fee $185 that could easily be taken off if he really wanted to make a sale on a brand new car. It appeared that he was upset because I knew what the fee included and didn t want it and that I even questioned it to begin with. Still hoping that another salesman can rectify the situation if not I will in fact take me and my family s business elsewhere to a place with better customer service skills. My salesman was Kenneth Ashcroft

If you are in the market for a new or newer car, go see Justin Romriell! He is the epitome of what customer service in the car salesman business should look like! And most importantly he is honest! He will find you what you are looking for! And his manager Kevin Jordan is equally as amazing to work with! I will always return to them for my car needs in the future!

Well came in due to another shop breaking my eccentric and my guide pin. These guys got me right in and boy did they do one heck of a job. The Tech Carson is just beyond amazing. Checking everything over, measuring every angle. 45 minutes later he had it perfectly aligned. Cody in the body shop fixed up the broken guide pin with a wonderful weld. Straightened the upper control arm bracket with no issues. To Darrel, Joe, Cody, Carson thank you for the outstanding professionalism and work you did for me.

Let me just start off by saying if you are in the market for a new car please go to come! This was my second purchase through them and I couldn t be any happier. It was fast and easy and Mario made everything happy for me!! He made sure I got what I wanted and needed in a car and made sure everything I asked for was there!!!!!! I was never pushed or pressured. Thank you again Mario for helping me again you ve been a tremendous help each time I ve made a purchase! Also a huge shout out to the service department. Darrel in the service department answered all of my questions and made sure that everything I needed was fast and never made me feel crazy for asking a million question! I can t thank you two enough for always helping me! Again, if you re in the market for a car go to cole

We were in the market for a New/Used Chevy Traverse. I am the type that researches everything about the car before we contact the dealer. In my research I found over 40+ Used 2012 Traverses in the market, I couldn t believe it. After a few hours, I finally found the top 3 dealers with the cars that we wanted.
After speaking with the sales gal, at Cole Chevrolet, she was very friendly and very helpful. I don t expect sales people to know every answer in the book, but I expect them to get the answer, and she did this to the T. She even told me that she didn t know the answer, but she would find out and get back with me, and she did.
She got her GM involved in the deal, they knew that I was from SLC Utah, and the drive up there was around 3 hours. So they did almost everything over the phone. I asked them to come back with their best offer for the complete package, ( Trade Value, New Price of the car, and the interest rate) and they did this, with the understanding that they would need to see my trade to confirm the price given)
It came down to 2 Traverses and it was a pain to make sure that each car was the same, without seeing them. This is the very first time, that I made a blind decision on the #1 choice and made the decision to drive up there to see the car.
This dealer went way above what they needed to. They took the car into the shop, went through and found some marks that were on the car, and they had their detailer come in and do some body work to remove the scratches.
The negotiations, was a breeze, the financing was AMAZING, he was friendly, non pushy and was very helpful to get me the best rate. He was able to pull a string or two, and got us the rate that we needed from the bank.
We drove over 3 hours, and when we arrived all we had to do was to verify the car, and the car was in amazing shape with one minor issue, but they were quick to find a great solution to solve this issue.
In my life and with my business we have purchased over a dozen of cars in the past 15 years, and I have to say that this was the best dealership that I have dealt with.
I would highly recommend this dealer, even if they have the car that you want .MAKE THE DRIVE we did and it was WELL WORTH IT!

Justin Romriell has excellent customer service and gave us a great deal on a great car.

It was great!! Justin did an amazing job got me into a brand new car with only my name an my credit score alone.

Went there to check a truck then they took some information from me, Dino told me he will call me but never did. Even i dont got approve in any banks since they run my credit without signing the application paper he should call. Never going back there

Jeremy is by far the best person to help you find the vehicle of your dreams. He will go above and beyond to help get the perfect fit!

Kenneth was excellent. Very knowledgeable and helpful.

There were helpful and very friendly. I used the service dept and they did a great job on my car since they had to change my headlight bulbs by having to take my whole front end to get to the lights. I told them what I wanted to pay and how long the job it would take to change them so they lowered the price. They have great sale people.

it was a great experience and fast serviced my vehicle.

I purchased my vehicle here in 2015. Prior to that my mother purchased her car here in 2014 and my youngest sister purchased hers here this past July 2017. Absolutely LOVE everyone at Cole Chevrolet. I drive a little over an hour to come here even when I have a chevy dealer in my town and another 3 within 30 minutes. Highly recommend to anyone in the search for a new vehicle!

Just in case anyone is thinking about buying a car from these guys, dont. If you have to pay more to go to another dealership then do it. My 8 month pregnant fiance has been broken down on the side of the freeway twice in the past week. We will now be taking her 2012 Chevrolet Cruse in for the 4th time in the past month to see if the mechanics will fix it this time. Because it appears it takes 4 tries to find a coolant leak.

Love this place great service from Rafael Nunez and the rest of the team hooked me up with a new to me SUV thanks guys!

Top notch experience from a top notch crew! Highly recommend working and purchasing your next vehicle at Cole Chevrolet. From the top down, Art Berry, Mario Ciciliot will treat you like family! Justin was our sales rep and we thoroughly enjoyed our experience! Thanks again Cole Team!

UPDATE: Not savvy enough to figure out how to leave a new review. Just bought our 4th car from Cole. Our experience again was excellent, all the way through Finance, where it was a no pressure approach just like their sales team. Jim in F and I was even able to get is a better rate than we thought at first. Again look no further for a team that will treat you right from the moment you walk in the front door!

UPDATE AGAIN: Well just traded in our vehicles for a Silverado, and again top notch service from Justin and Jeff. Mario Ciciliot is the mold all General Sales Managers should be modeled after. I can t thank these guys enough

They sent me a flyer for recall on my 2014 Chevrolet 1500. They got it scheduled promptly. Took it in at the scheduled date and time and dropped it off. They got it in and out , no problems . Joe and Carlos were both very happy and helpful. Will be continuing using this dealership for repairs & oil changes going forward! Thanks gentlemen!

First time in the store today I met Jeremy. He was bright, knowledgeable, and very helpful. It was refreshing to have someone of his caliber help me with my vehicle research. When I am ready to purchase I will definitely buy from Jeremy

Our Salesman, Justin Romriell is the one that brings us back to Cole's Chevrolet,with his kind & patient personality,he helps us in every way to help us find the right car,& now,this is the 4th car he has helped us buy from Cole's Chevrolet.Plus the other departments are all so nice,as we come in for services,too.Thank You Cole's Chevrolet!